March *, 2015 The Revdex.com** *** *** *** *** *** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** signed with Slomin’s for automatic oil delivery and our Econo
Pak Service Plan on 11/**/Slomin’s made the first delivery to *** ***’s home on 12/**/2015. A payment was received for $on 12/**/for the Econo Pak Service Plan. In good faith as a new customer, Slomin’s made our second automatic delivery as scheduled on 12/**/before we received payment for the 12/**/delivery. The first payment Slomin’s received towards *** *** oil delivery was on 1/**/for $200.00. Forty six days after the 12/* oil delivery, Slomin’s received a second payment of $on 1/**/2015. The remaining balance of $for the 12/**/oil delivery was made on 2/**/which was sixty six days later. On 2/**/2015, Slomin’s sent *** *** a delivery hold notice because the delivery made on 12/**/remained unpaid for forty six days. *** *** contacted our office the morning of 2/**/because he was unhappy about the hold on his oil deliveries. As stated in *** *** fixed heating oil pricing agreement “Slomin’s shall be permitted to suspend oil deliveries without notice if customer is in arrears with regard to any monies owed by customer to Slomin’s”. No payment was made at that time. Late evening on 2/**/there were two calls placed to our office by the ***’s between 11:17pm and 11:pm. The ***’s had no heat in their home and it was presumed that they may have ran out of oil. Due to the age of the balance which was now at fifty seven days, payment was required before a delivery could be released. Shortly before midnight the ***’s made a payment for their full balance of $Slomin’s arranged for an emergency service visit to the ***’s home for our technician to drop ten gallons of oil to restart their boiler. Slomin’s does not perform evening deliveries and the soonest a full delivery could have been made was the following day. Slomin’s does offer a monthly budget payment plan which starts in June and ends in May the succeeding year. Our expectation is to try and make monthly payment as affordable as possible by starting our budgets during the summer when oil isn’t as much in need so when the heating season starts they will already be ahead. Establishing a budget plan during the heating season is possible but monthly payment can be much higher. This is because there are a shorter number of months to calculate payments to cover their expected oil consumption during the winter. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. We apologize for any inconvenience *** *** feels we may have caused him and his family The last thing Slomin’s wants to do is hold a customer’s delivery especially during the winter months when the need for oil is critical. Unfortunately his account was in a past due state and there is no compensation that Slomin’s can offer in this matter. If the ***’s would like information about starting a budget in June, Slomin’s would be happy to have a representative contact them to discuss at that time. If you should have any questions, please contact us at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
February 26, 2015
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. Slomin’s does apologize for the inconvenience we may
have caused *** *** and we acknowledge our role in the matter. *** *** has spoken with Slomin’s *** *** *** *** and it appears he was able to settle her issue. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***Slomin’s Inc
March**, 2015 The Revdex.com** *** *** *** *** *** *** ** ***Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** signed to use Slomin’s for automatic oil delivery on 9/**/to
receive our guaranteed fixed heating oil price of $for one year. *** ***’s agreement states the upon the agreements expiration, Slomin’s will continue to make automatic deliveries to customer’s premises at Slomin’s retail heating oil price in effect on the date of delivery. *** *** did have the option of obtaining a new fixed rate or discontinuing his service with Slomin’s at that time as well. On 11/**/2014, *** *** contacted our office to discuss their cost for oil. She was offered a new fixed rate of $and Slomin’s representative *** sent an agreement by email. The offer was not accepted therefore no adjustments could be made to *** ***’s account, but his account remained active and on automatic delivery. On 12/**/*** *** contacted our office to request to cancel his account. It was a month since our last fixed price offer was discussed and Slomin’s representative *** offered *** *** Slomin’s then available fixed price of *** *** decided not to cancel at that time and said he would call our office again after discussing the offer with *** ***. Shortly after, Slomin’s sent the new offer of $to *** *** by email but again the offer was not confirmed and no adjustments could be made to his account. *** ***’s account still remained active and on automatic delivery. On 2/**/*** *** emailed our customer care center asking Slomin’s to resend the $offer from 12/**/2014. Slomin’s sent *** *** our offer that was available on 2/**/which was $2.649. *** *** wanted Slomin’s to adjust the effective date to the end date of his previous agreement but he was advised we cannot do. Due to the constant fluctuating oil prices, all agreements that are sent are time sensitive. The effective date of the fixed price agreement is the date that the price that we offer is available. Slomin’s cannot manipulate the dates on the agreement. When *** *** was advised that we could not change the dates on the fixed price agreement he then proceeded to ask for his account to be cancelled. (See attached email correspondence) Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. On each contact *** and/or *** *** made to our office, Slomin’s made our best offers available. We do apologize for any inconvenience *** *** feels we may have caused but unfortunately *** *** is not entitled to any adjustments for deliveries made to his home. If you should have any questions, please contact me at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** Slomin’s has looked in to the amount of delivered that ***
*** called to dispute on 2/**/2015. It has been confirmed that Slomin’s did indeed delivery gallon to *** ***’s oil tank. To avoid *** *** concerns for future deliveries, Slomin’s can also arrange for our driver to stick his oil tank before and after the delivery to confirm the amount that is being delivered. Slomin’s has always cooperated with The Revdex.com in resolving matters that are bought to your attention. Slomin’s is a family-owned and operated company that has been in the business of taking care of homeowners since We do not believe that we have conducted ourselves in any manner that would warrant interventionIf *** *** is still convinced that Slomin’s is wrong he may contact the Suffolk County Department of Weights and Measures at ###-###-####. To verify the authenticity of the meters on our trucks, it is required to have them regularly inspected. Slomin’s has always had a good reputation in the community and would welcome an impartial agency confirming that fact. If you should have any questions, please contact us at ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Slomins really stepped up to the plate. I was very impressed. Thank you
Sincerely,
*** ***
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** *** *** began her relationship with Slomin’s in July
for oil delivery and service. Since that time *** *** has left and returned to Slomin’s several times On 12/**/2014, Slomin’s sent *** *** a special email promotion for former customers which they chose to take advantage of. With any new contract, Slomin’s holds our first oil delivery for three business days during the consumer rescind period. While completing the email offer sent, the ***s requested their first delivery be held until 2/**/which was more than thirty days from their sign up date. (See agreement attached) The morning of 2/**/2015, Slomin’s was contacted by the ***s because their boiler was not operating. We arranged for an emergency service visit to the home to check the boiler. Upon our technician’s arrival to the ***s home it was found that the boiler was not operating because their tank ran out of oil. Because the ***s allowed their system to run out of oil by requesting their first delivery be held until 2/**/causing the need for service, they were charged a dry service fee of $to prime the boiler and clear the oil lines. They were also charged $for a ten gallon oil drop totaling $before applicable tax. After Slomin’s completed the service, a full delivery was made to the *** home. Slomin’s could not inform *** *** of a possible dry service charge prior to our technician arriving to the home Based on the customer’s request to hold their oil deliveries until 2/**/2015, Slomin’s did not believe the ***s to be out of oil. In an attempt to try and work with *** *** and resolve her issue, Slomin’s *** *** *** offered to discount the dry service fee of $by 50% and reduce the ten gallon oil drop to her fixed price of $totaling $22.99, reducing the service charge from $to $141.93. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Slomin’s does apologize for any inconvenience *** *** feels we may have caused As mentioned above, Slomin’s could not inform *** *** of a possible dry service charge prior to our technician arriving to the home. There was no way for our office to know that based on the information they providedThe ***s request to hold their first oil delivery for such a long period of time during the winter was the cause of their boiler not operating which is why they were charged for the visit. As already offered to *** ***, Slomin’s is still willing to reduce the cost for the dry service and ten gallon oil drop to $141.93. Upon receipt of payment, Slomin’s will remove the remaining $balance due from the service rendered on 2/**/2015. If you should have any questions, please contact me at ###-###-####. Sincerely, *** *** *** *** ***Slomin’s Inc
*** ** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** *** *** has been a valued long term customer with Slomin’s since
January 2007. Since that time he has also maintained an exemplary record. On 2/**/2015, *** *** contacted our customer service center with interest in getting an alarm system upgrade. After meeting with Slomin’s consultant Marty on 2/**/2015, *** *** signed a new agreement to have his alarm system monitored for a period of five years to receive our free alarm upgrade package. In addition to that he also purchased an additional keypad for $and an additional motion detector for $totaling $Slomin’s completed the upgrade at *** ***’s home on 2/**/2015. The upgraded keypads that *** *** has in his home now, have the capability of being accessed remotely from a internet connected wireless device and/or desktop computer. There was no cost to *** *** to have this feature installed, but there is a monthly cost of $added to *** ***’s monitoring for this option Upon completion of the alarm installation, *** *** attempted to access the remote keypad from his android smartphone. After trouble shooting attempts, *** ***’s was informed that the software on his android phone was not compatible with the current Slomin’s application. It was confirmed that the remote keypad could be accessed from all of *** ***’s other internet connected devises. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. We apologize for any inconvenience *** *** feels we may have caused him and his family but his alarm system is up and functioning properly. Slomin’s cannot reinstall *** *** old alarm system as he is requesting. Nor can Slomin’s credit *** ***’s account for the $additional equipment charges because it does not apply to the remote keypad which *** ***’s complaint is based. As mentioned above there is, no cost for installation of the remote keypad. This feature is a monitoring option that is already programmed in the new keypads that *** *** has. The problem lies only with *** *** accessing the remote keypad from his current smartphone. Slomin’s is still currently working on a compatible application for the many customers who have the updated android version software and we expect it to be available shortly. Until the application becomes available, Slomin’s has already removed the additional $monthly monitoring cost for the remote keypad access from *** ***’s account. As previously advised to *** ***, Slomin’s will notify him when the new application has been established. If you should have any questions, please contact me at ###-###-####. Sincerely,
*** ***
*** *** ***
*** ***
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** ***. As written in our previous response, Slomin’s position does remain the same. If you should have any question, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** met with Slomin’s representative Wenwood who
participates in our door to door solicitation for alarm and heating services on 12/**/2014. Unfortunately we cannot confirm what may have been discussed with *** *** and Wenwood, but *** *** did make the decision to sign with Slomin’s to receive our guaranteed fixed heating oil price of $2.599. As mentioned in the guaranteed fixed heating oil price agreement, all of customer’s heating oil requirements must be purchased from Slomin’s and is supplied under Slomin’s automatic delivery system Any new client who does not agree with the agreement terms and conditions after reviewed in its entirety can cancel within three business days without penalty. (See attached guaranteed fixed heating oil pricing agreement and notice of cancellation) Slomin’s automatic delivery system weighs many factors. Factors include the customer’s prior usage, weather forecast, and the number of delivery vehicles available. Because *** *** just began his relationship with Slomin’s in December, we do pay extra attention to new accounts as we do not have a complete delivery history to maintain a more accurate delivery schedule On each delivery our intent is to fill the oil tank when we estimate the customer is at approximately half. Slomin’s does allow its customers to go on a call before delivery status should they request it. Although a specific reason is not mandatory to go on call before, this request is meant to assist those customers who may have pets or locked gates and need to be notified when their delivery will be coming. Slomin’s customers do have the option of declining their automatic scheduled delivery. If a delivery is turned away by our customer, it then gets re-projected for approximately 2-weeks. Customers that refuse a delivery can sometimes hinder Slomin’s automatic delivery schedule. By refusing deliveries, customers must be mindful of their oil levels because if they allow themselves to run out of oil they will be responsible for the cost associated with service to have the boiler restarted. Furthermore if a customer declines to take their scheduled delivery multiple times, their account can be subject to termination for inactivity. Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter. Slomin’s has always been a full service provider and have never portrayed ourselves as anything else As a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possible. Slomin’s does apologize for any inconvenience *** *** feels we may have caused him. However, should *** *** decide to cancel his services with Slomin’s at this time he will be subject to an early termination fee of $499.00. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***Slomin’s Inc
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** signed with Slomin’s on 1/**/to
receive our free security equipment installation package. In return for the free security system, *** *** is required to use Slomin’s monitoring services for a period of five years. (See agreement attached) In addition to the free package *** *** purchased a standard indoor camera with a wireless access point for $Consumers that sign new contracts, have three business days to cancel the contract without any penalty as mandated by New York State. However, Slomin’s does not execute the terms of the monitoring agreement until the installation is complete and monitoring service established which did not take place until 1/**/2015. *** *** had eight days to review the agreement in its entirety and terminate it if there was any terms or conditions he did not agree with. There is no trial period for the alarm service. Once the installation is complete Slomin’s does not remove the equipment because it cannot be reused On 1/**/2015, *** *** spoke with Slomin’s *** *** *** *** in regards to his issue with the residential camera we installed. As mentioned above, *** *** was made aware of our installation policy. With all new installations there is a free one year warranty on the equipment we install to cover all repairs and/or replacements if necessary. *** *** was not interested in trying to make any attempt to resolve a possible camera issue, just wanted it removed. After a lengthy discussion, in an attempt to work with *** ***, *** agreed arm two windows that will be added to his security system and remove the camera and wireless access point as he requested. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Slomin’s is scheduled to go to *** ***’s home on 2/**/to make the changes as described above. If you should have any questions, please contact me at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
Complaint ID: *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** ***. In an attempt to try and settle *** ***’s complaint, because he is a longtime customer that has been inconvenienced, Slomin’s has agreed to cover half of the $cost for the additional equipment he purchased. Slomin’s has issued *** ***’s account a credit for $(See ledger attached) Slomin’s now has an updated application for the Android version titled MySlomins which is available for *** *** to download The remote keypad access however has yet to be incorporated successfully for its full capabilities. To date our IT offices are still working on making this application 100% successful for our users which we expect to be very soon. Once again Slomin’s would like to apologize to *** *** for any inconvenience he feels we may have caused. Slomin’s will make certain to contact *** *** upon the completed successful execution of the remote keypad so that he may utilize this feature. If you should have any additional questions, please contact me at ###-###-####. Sincerely,
*** ***
*** *** ***Slomin’s Inc
March *, 2015 The Revdex.com** *** *** *** *** *** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. As requested by *** ***, my associate customer service
supervisor *** and I have tried to contact her to discuss her issue with Slomin’s service. To date we have not been able to speak with her As a full service company that provides emergency service, we sometimes have to make the difficult decisions of weaning out actual emergencies versus services that do not necessarily require immediate attention especially during a busy heating season Although we prefer not to, in some cases we are even forced to cancel any pre-scheduled non-emergency services as well. The evening of 11/**/2014, Slomin’s did make the attempt to reschedule *** *** service appointment that was scheduled for 11/**/but the appointment was kept and we arrived in the morning as requested. On 1/**/2015, *** *** contacted our office in need of service at approximately *** ** and we responded promptly at approximately *** **. The last service rendered to *** ***’s home was on 2/**/which was one of the coldest days confirmed historically one Slomin’s busiest days on record. *** *** contacted our office at approximately *** to report no heat in her home which is of course a priority considering the below freezing temperatures we experiencing. *** *** contacted our office several times at approximately ***, *** and *** because she was unhappy with the wait time for service. *** *** was informed of our longer than usual approximate wait time for service and due to the severe weather temperatures. Slomin’s arrived at *** ***’s home at approximately ***. Slomin’s does apologize for any inconvenience *** *** feels we may have caused her and her family. However after review of *** ***’s account Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923. We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations *** ***’s account is still active with Slomin’s. Should *** *** decide that she would like discontinue her services with Slomin’s, she will be responsible for the $early termination fee as indicated in her agreements. If you should have any questions, please contact us at ###-###-####
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. Slomin’s does apologize for any inconvenience ***
*** feels we have caused, but we feel that that this complaint is a misrepresentation of our company. Slomin’s has been taking care of homeowners since 1923. As a business that has been around for many years we always try to find new and innovative ways to represent the company. We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations. In some malls in the New York and New Jersey area, Slomin’s has kiosk set up with sales consultants who’s intent are to provide as much information as possible to prospective customers who show an interest in our advertised offer and to hopefully them. There are no questionnaire’s involved in this process. Prospective customers that choose to sign with our mall sales representative are not required to provide their social security number because it is a public venue. However if they do sign with our mall sales representative a copy of the agreement is emailed to the customer and upon paperwork being received in our main office, as a utility Slomin’s *** *** is required to run a credit check and is able to obtain if correct name and address is given. *** ***, as with any new client by law has three business days to cancel a new contract with Slomin’s. When *** *** met with our consultant ***, Slomin’s *** *** ***` also happened to be at this particular mall kiosk. *** *** indeed mentioned she wanted to check what her current company Valley Oil would be able to offer her. Slomin’s *** *** ***` agreed to give *** *** thirty days instead of the three days required to cancel the agreement Although *** *** did not notify us of her intention to stay with her current oil company so that we can cancel her account, Slomin’s does acknowledge our error in releasing a delivery to *** ***’s home in eighteen days when we agreed to hold the delivery for thirty days. After making the disputed delivery to *** ***’s home on 12/**/2014, Slomin’s did make an agreement to adjust the delivery to match the price of $she received with her current company to settle her complaint. In an attempt to try and retain her services, Slomin’s offered to bring our previous offer to her of $to $but *** *** declined. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. As already advised to *** *** upon receipt of her payment in the amount of $596.53, Slomin’s will remove all remaining charges from her account. If you should have any questions, please contact me at ###-###-####
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I read the response from slomin's.....it did not acknowledge that they misrepresented the contract as a questionnaire.they also have not said how they acquired my social security # they never mentioned about delivery on any time frame.....because I never knowingly sign a contract I have left messages and never heard back from slomin's since asking how they rec'd my social security # they did offer me a lesser price per gallon as mentioned in there response they didn't tell you my reply was "ABSOLUTELY NOT DOING BUSINESS WITH THEM" because of their misleading and false questionnairemost of all I would like to know how they obtained by SOCIAL SECURITY # I DID NOT GIVE IT TO THEM!!!!!!
Sincerely,*** *** **
*** ** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** has been a customer with Slomin’s since
August for automatic oil delivery and maintained a good account. On 12/**/2013, Slomin’s offered *** *** a new fixed price of $for twelve months or until approximately delivered gallons, whichever came first. Due to the constant fluctuating cost for oil, to take advantage of Slomin’s guaranteed fixed heating oil price offer Slomin’s send an agreement to our customers by mail or email and ask them to return it within five business days. *** *** signed Slomin’s agreement on 12/**/2014. Although the agreement was past the acceptance period, Slomin’s honored the offer given to *** *** going forward. (See agreement attached) On 11/**/2014, when *** *** contacted Slomin’s to cancel her account the delivery that she is disputing was already made on 11/**/at 9:am. All deliveries are meter read and cannot be manipulated. (See delivery ticket attached) This delivery was also made at *** ***’s fixed price of $Prior to *** ***’s 11/**/delivery, Slomin’s delivered a total of gallons since her agreement’s acceptance*** ***’s agreement was considered fulfilled after the 11/**/delivery was made, bringing her total delivered gallons to 1005.7. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. As *** *** mentions in her complaint, on 12/**/she had almost a full tank of oil which would confirm that Slomin’s did indeed make a delivery to her home for gallons on 11/**/Before that Slomin’s last delivery was on 8/**/As requested by *** ***’s, her account was cancelled as of 11/**/2014. There is a balance of $on *** ***’s account that is remains due. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***Slomin’s Inc
*** ** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** spoke with Slomin’s customer service
superviso* *** in response to her issue following the service visit on 1/**/when the sight of white smoke in the home was reported to our office. Upon *** investigation, Slomin’s technician ***ip found the front wall of the chamber to the heating unit collapsed. The unit was left down as ***ip felt it was not safe to run. It was the professional opinion of ***ip that the most efficient and long term resolve would be to replace the chamber in its entirety and quoted $to do so. The installation was declined and shortly after Slomin’s visit to *** ***’s home she requested her account be cancelled with *** on 1/**/2015. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention. We have been taking care of homeowners since 1923. Slomin’s takes its responsibility to our customers very seriously and endeavor to achieve superior customer relations. Slomin’s understands the cost of maintaining a home can be costly and would never try to charge a customer for anything if we didn’t feel it was absolutely necessary. With that being said, any time we diagnose a problem that requires a substantial cost for repair and/or replacement, our consumers are always entitled to get a second opinion and have the work performed by others. Due to the fact that Slomin’s technician deemed *** *** system unsafe to run unless the chamber was replaced, we are removing the early termination fee of $from *** ***’s heating account. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I want no further business with slominsThey are deceitful, and use bullying tactics to try to circumvent the agreement salesman gave. I will agree to pay for oil delivered as per per gallon onlyNo matter what tank on my property oil was added toI want contract terminated to never have anything to do with them in futureI had a price of per gallon, I will pay at that price for oil deliveredI don't want any more oilI want a cease and desist order, and no further fees, and will pay only for oil delivered at per gallon thus farno future business or oil or fees or contact with said companythank you *** *** ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I have gotten an estimate from the *** *** *** **, which was faxed to Slomins yesterday 01/**/I am waiting for a responce from Slomins in re: to the submitted estimateThank you*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
March *, 2015 The Revdex.com** *** *** *** *** *** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** signed with Slomin’s for automatic oil delivery and our Econo
Pak Service Plan on 11/**/Slomin’s made the first delivery to *** ***’s home on 12/**/2015. A payment was received for $on 12/**/for the Econo Pak Service Plan. In good faith as a new customer, Slomin’s made our second automatic delivery as scheduled on 12/**/before we received payment for the 12/**/delivery. The first payment Slomin’s received towards *** *** oil delivery was on 1/**/for $200.00. Forty six days after the 12/* oil delivery, Slomin’s received a second payment of $on 1/**/2015. The remaining balance of $for the 12/**/oil delivery was made on 2/**/which was sixty six days later. On 2/**/2015, Slomin’s sent *** *** a delivery hold notice because the delivery made on 12/**/remained unpaid for forty six days. *** *** contacted our office the morning of 2/**/because he was unhappy about the hold on his oil deliveries. As stated in *** *** fixed heating oil pricing agreement “Slomin’s shall be permitted to suspend oil deliveries without notice if customer is in arrears with regard to any monies owed by customer to Slomin’s”. No payment was made at that time. Late evening on 2/**/there were two calls placed to our office by the ***’s between 11:17pm and 11:pm. The ***’s had no heat in their home and it was presumed that they may have ran out of oil. Due to the age of the balance which was now at fifty seven days, payment was required before a delivery could be released. Shortly before midnight the ***’s made a payment for their full balance of $Slomin’s arranged for an emergency service visit to the ***’s home for our technician to drop ten gallons of oil to restart their boiler. Slomin’s does not perform evening deliveries and the soonest a full delivery could have been made was the following day. Slomin’s does offer a monthly budget payment plan which starts in June and ends in May the succeeding year. Our expectation is to try and make monthly payment as affordable as possible by starting our budgets during the summer when oil isn’t as much in need so when the heating season starts they will already be ahead. Establishing a budget plan during the heating season is possible but monthly payment can be much higher. This is because there are a shorter number of months to calculate payments to cover their expected oil consumption during the winter. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. We apologize for any inconvenience *** *** feels we may have caused him and his family The last thing Slomin’s wants to do is hold a customer’s delivery especially during the winter months when the need for oil is critical. Unfortunately his account was in a past due state and there is no compensation that Slomin’s can offer in this matter. If the ***’s would like information about starting a budget in June, Slomin’s would be happy to have a representative contact them to discuss at that time. If you should have any questions, please contact us at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
February 26, 2015
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. Slomin’s does apologize for the inconvenience we may
have caused *** *** and we acknowledge our role in the matter. *** *** has spoken with Slomin’s *** *** *** *** and it appears he was able to settle her issue. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***Slomin’s Inc
March**, 2015 The Revdex.com** *** *** *** *** *** *** ** ***Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** signed to use Slomin’s for automatic oil delivery on 9/**/to
receive our guaranteed fixed heating oil price of $for one year. *** ***’s agreement states the upon the agreements expiration, Slomin’s will continue to make automatic deliveries to customer’s premises at Slomin’s retail heating oil price in effect on the date of delivery. *** *** did have the option of obtaining a new fixed rate or discontinuing his service with Slomin’s at that time as well. On 11/**/2014, *** *** contacted our office to discuss their cost for oil. She was offered a new fixed rate of $and Slomin’s representative *** sent an agreement by email. The offer was not accepted therefore no adjustments could be made to *** ***’s account, but his account remained active and on automatic delivery. On 12/**/*** *** contacted our office to request to cancel his account. It was a month since our last fixed price offer was discussed and Slomin’s representative *** offered *** *** Slomin’s then available fixed price of *** *** decided not to cancel at that time and said he would call our office again after discussing the offer with *** ***. Shortly after, Slomin’s sent the new offer of $to *** *** by email but again the offer was not confirmed and no adjustments could be made to his account. *** ***’s account still remained active and on automatic delivery. On 2/**/*** *** emailed our customer care center asking Slomin’s to resend the $offer from 12/**/2014. Slomin’s sent *** *** our offer that was available on 2/**/which was $2.649. *** *** wanted Slomin’s to adjust the effective date to the end date of his previous agreement but he was advised we cannot do. Due to the constant fluctuating oil prices, all agreements that are sent are time sensitive. The effective date of the fixed price agreement is the date that the price that we offer is available. Slomin’s cannot manipulate the dates on the agreement. When *** *** was advised that we could not change the dates on the fixed price agreement he then proceeded to ask for his account to be cancelled. (See attached email correspondence) Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. On each contact *** and/or *** *** made to our office, Slomin’s made our best offers available. We do apologize for any inconvenience *** *** feels we may have caused but unfortunately *** *** is not entitled to any adjustments for deliveries made to his home. If you should have any questions, please contact me at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** Slomin’s has looked in to the amount of delivered that ***
*** called to dispute on 2/**/2015. It has been confirmed that Slomin’s did indeed delivery gallon to *** ***’s oil tank. To avoid *** *** concerns for future deliveries, Slomin’s can also arrange for our driver to stick his oil tank before and after the delivery to confirm the amount that is being delivered. Slomin’s has always cooperated with The Revdex.com in resolving matters that are bought to your attention. Slomin’s is a family-owned and operated company that has been in the business of taking care of homeowners since We do not believe that we have conducted ourselves in any manner that would warrant interventionIf *** *** is still convinced that Slomin’s is wrong he may contact the Suffolk County Department of Weights and Measures at ###-###-####. To verify the authenticity of the meters on our trucks, it is required to have them regularly inspected. Slomin’s has always had a good reputation in the community and would welcome an impartial agency confirming that fact. If you should have any questions, please contact us at ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Slomins really stepped up to the plate. I was very impressed. Thank you
Sincerely,
*** ***
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** *** *** began her relationship with Slomin’s in July
for oil delivery and service. Since that time *** *** has left and returned to Slomin’s several times On 12/**/2014, Slomin’s sent *** *** a special email promotion for former customers which they chose to take advantage of. With any new contract, Slomin’s holds our first oil delivery for three business days during the consumer rescind period. While completing the email offer sent, the ***s requested their first delivery be held until 2/**/which was more than thirty days from their sign up date. (See agreement attached) The morning of 2/**/2015, Slomin’s was contacted by the ***s because their boiler was not operating. We arranged for an emergency service visit to the home to check the boiler. Upon our technician’s arrival to the ***s home it was found that the boiler was not operating because their tank ran out of oil. Because the ***s allowed their system to run out of oil by requesting their first delivery be held until 2/**/causing the need for service, they were charged a dry service fee of $to prime the boiler and clear the oil lines. They were also charged $for a ten gallon oil drop totaling $before applicable tax. After Slomin’s completed the service, a full delivery was made to the *** home. Slomin’s could not inform *** *** of a possible dry service charge prior to our technician arriving to the home Based on the customer’s request to hold their oil deliveries until 2/**/2015, Slomin’s did not believe the ***s to be out of oil. In an attempt to try and work with *** *** and resolve her issue, Slomin’s *** *** *** offered to discount the dry service fee of $by 50% and reduce the ten gallon oil drop to her fixed price of $totaling $22.99, reducing the service charge from $to $141.93. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Slomin’s does apologize for any inconvenience *** *** feels we may have caused As mentioned above, Slomin’s could not inform *** *** of a possible dry service charge prior to our technician arriving to the home. There was no way for our office to know that based on the information they providedThe ***s request to hold their first oil delivery for such a long period of time during the winter was the cause of their boiler not operating which is why they were charged for the visit. As already offered to *** ***, Slomin’s is still willing to reduce the cost for the dry service and ten gallon oil drop to $141.93. Upon receipt of payment, Slomin’s will remove the remaining $balance due from the service rendered on 2/**/2015. If you should have any questions, please contact me at ###-###-####. Sincerely, *** *** *** *** ***Slomin’s Inc
*** ** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** *** *** has been a valued long term customer with Slomin’s since
January 2007. Since that time he has also maintained an exemplary record. On 2/**/2015, *** *** contacted our customer service center with interest in getting an alarm system upgrade. After meeting with Slomin’s consultant Marty on 2/**/2015, *** *** signed a new agreement to have his alarm system monitored for a period of five years to receive our free alarm upgrade package. In addition to that he also purchased an additional keypad for $and an additional motion detector for $totaling $Slomin’s completed the upgrade at *** ***’s home on 2/**/2015. The upgraded keypads that *** *** has in his home now, have the capability of being accessed remotely from a internet connected wireless device and/or desktop computer. There was no cost to *** *** to have this feature installed, but there is a monthly cost of $added to *** ***’s monitoring for this option Upon completion of the alarm installation, *** *** attempted to access the remote keypad from his android smartphone. After trouble shooting attempts, *** ***’s was informed that the software on his android phone was not compatible with the current Slomin’s application. It was confirmed that the remote keypad could be accessed from all of *** ***’s other internet connected devises. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. We apologize for any inconvenience *** *** feels we may have caused him and his family but his alarm system is up and functioning properly. Slomin’s cannot reinstall *** *** old alarm system as he is requesting. Nor can Slomin’s credit *** ***’s account for the $additional equipment charges because it does not apply to the remote keypad which *** ***’s complaint is based. As mentioned above there is, no cost for installation of the remote keypad. This feature is a monitoring option that is already programmed in the new keypads that *** *** has. The problem lies only with *** *** accessing the remote keypad from his current smartphone. Slomin’s is still currently working on a compatible application for the many customers who have the updated android version software and we expect it to be available shortly. Until the application becomes available, Slomin’s has already removed the additional $monthly monitoring cost for the remote keypad access from *** ***’s account. As previously advised to *** ***, Slomin’s will notify him when the new application has been established. If you should have any questions, please contact me at ###-###-####. Sincerely,
*** ***
*** *** ***
*** ***
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** ***. As written in our previous response, Slomin’s position does remain the same. If you should have any question, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** met with Slomin’s representative Wenwood who
participates in our door to door solicitation for alarm and heating services on 12/**/2014. Unfortunately we cannot confirm what may have been discussed with *** *** and Wenwood, but *** *** did make the decision to sign with Slomin’s to receive our guaranteed fixed heating oil price of $2.599. As mentioned in the guaranteed fixed heating oil price agreement, all of customer’s heating oil requirements must be purchased from Slomin’s and is supplied under Slomin’s automatic delivery system Any new client who does not agree with the agreement terms and conditions after reviewed in its entirety can cancel within three business days without penalty. (See attached guaranteed fixed heating oil pricing agreement and notice of cancellation) Slomin’s automatic delivery system weighs many factors. Factors include the customer’s prior usage, weather forecast, and the number of delivery vehicles available. Because *** *** just began his relationship with Slomin’s in December, we do pay extra attention to new accounts as we do not have a complete delivery history to maintain a more accurate delivery schedule On each delivery our intent is to fill the oil tank when we estimate the customer is at approximately half. Slomin’s does allow its customers to go on a call before delivery status should they request it. Although a specific reason is not mandatory to go on call before, this request is meant to assist those customers who may have pets or locked gates and need to be notified when their delivery will be coming. Slomin’s customers do have the option of declining their automatic scheduled delivery. If a delivery is turned away by our customer, it then gets re-projected for approximately 2-weeks. Customers that refuse a delivery can sometimes hinder Slomin’s automatic delivery schedule. By refusing deliveries, customers must be mindful of their oil levels because if they allow themselves to run out of oil they will be responsible for the cost associated with service to have the boiler restarted. Furthermore if a customer declines to take their scheduled delivery multiple times, their account can be subject to termination for inactivity. Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter. Slomin’s has always been a full service provider and have never portrayed ourselves as anything else As a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possible. Slomin’s does apologize for any inconvenience *** *** feels we may have caused him. However, should *** *** decide to cancel his services with Slomin’s at this time he will be subject to an early termination fee of $499.00. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***Slomin’s Inc
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** signed with Slomin’s on 1/**/to
receive our free security equipment installation package. In return for the free security system, *** *** is required to use Slomin’s monitoring services for a period of five years. (See agreement attached) In addition to the free package *** *** purchased a standard indoor camera with a wireless access point for $Consumers that sign new contracts, have three business days to cancel the contract without any penalty as mandated by New York State. However, Slomin’s does not execute the terms of the monitoring agreement until the installation is complete and monitoring service established which did not take place until 1/**/2015. *** *** had eight days to review the agreement in its entirety and terminate it if there was any terms or conditions he did not agree with. There is no trial period for the alarm service. Once the installation is complete Slomin’s does not remove the equipment because it cannot be reused On 1/**/2015, *** *** spoke with Slomin’s *** *** *** *** in regards to his issue with the residential camera we installed. As mentioned above, *** *** was made aware of our installation policy. With all new installations there is a free one year warranty on the equipment we install to cover all repairs and/or replacements if necessary. *** *** was not interested in trying to make any attempt to resolve a possible camera issue, just wanted it removed. After a lengthy discussion, in an attempt to work with *** ***, *** agreed arm two windows that will be added to his security system and remove the camera and wireless access point as he requested. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Slomin’s is scheduled to go to *** ***’s home on 2/**/to make the changes as described above. If you should have any questions, please contact me at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
Complaint ID: *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** ***. In an attempt to try and settle *** ***’s complaint, because he is a longtime customer that has been inconvenienced, Slomin’s has agreed to cover half of the $cost for the additional equipment he purchased. Slomin’s has issued *** ***’s account a credit for $(See ledger attached) Slomin’s now has an updated application for the Android version titled MySlomins which is available for *** *** to download The remote keypad access however has yet to be incorporated successfully for its full capabilities. To date our IT offices are still working on making this application 100% successful for our users which we expect to be very soon. Once again Slomin’s would like to apologize to *** *** for any inconvenience he feels we may have caused. Slomin’s will make certain to contact *** *** upon the completed successful execution of the remote keypad so that he may utilize this feature. If you should have any additional questions, please contact me at ###-###-####. Sincerely,
*** ***
*** *** ***Slomin’s Inc
March *, 2015 The Revdex.com** *** *** *** *** *** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. As requested by *** ***, my associate customer service
supervisor *** and I have tried to contact her to discuss her issue with Slomin’s service. To date we have not been able to speak with her As a full service company that provides emergency service, we sometimes have to make the difficult decisions of weaning out actual emergencies versus services that do not necessarily require immediate attention especially during a busy heating season Although we prefer not to, in some cases we are even forced to cancel any pre-scheduled non-emergency services as well. The evening of 11/**/2014, Slomin’s did make the attempt to reschedule *** *** service appointment that was scheduled for 11/**/but the appointment was kept and we arrived in the morning as requested. On 1/**/2015, *** *** contacted our office in need of service at approximately *** ** and we responded promptly at approximately *** **. The last service rendered to *** ***’s home was on 2/**/which was one of the coldest days confirmed historically one Slomin’s busiest days on record. *** *** contacted our office at approximately *** to report no heat in her home which is of course a priority considering the below freezing temperatures we experiencing. *** *** contacted our office several times at approximately ***, *** and *** because she was unhappy with the wait time for service. *** *** was informed of our longer than usual approximate wait time for service and due to the severe weather temperatures. Slomin’s arrived at *** ***’s home at approximately ***. Slomin’s does apologize for any inconvenience *** *** feels we may have caused her and her family. However after review of *** ***’s account Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923. We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations *** ***’s account is still active with Slomin’s. Should *** *** decide that she would like discontinue her services with Slomin’s, she will be responsible for the $early termination fee as indicated in her agreements. If you should have any questions, please contact us at ###-###-####
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. Slomin’s does apologize for any inconvenience ***
*** feels we have caused, but we feel that that this complaint is a misrepresentation of our company. Slomin’s has been taking care of homeowners since 1923. As a business that has been around for many years we always try to find new and innovative ways to represent the company. We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations. In some malls in the New York and New Jersey area, Slomin’s has kiosk set up with sales consultants who’s intent are to provide as much information as possible to prospective customers who show an interest in our advertised offer and to hopefully them. There are no questionnaire’s involved in this process. Prospective customers that choose to sign with our mall sales representative are not required to provide their social security number because it is a public venue. However if they do sign with our mall sales representative a copy of the agreement is emailed to the customer and upon paperwork being received in our main office, as a utility Slomin’s *** *** is required to run a credit check and is able to obtain if correct name and address is given. *** ***, as with any new client by law has three business days to cancel a new contract with Slomin’s. When *** *** met with our consultant ***, Slomin’s *** *** ***` also happened to be at this particular mall kiosk. *** *** indeed mentioned she wanted to check what her current company Valley Oil would be able to offer her. Slomin’s *** *** ***` agreed to give *** *** thirty days instead of the three days required to cancel the agreement Although *** *** did not notify us of her intention to stay with her current oil company so that we can cancel her account, Slomin’s does acknowledge our error in releasing a delivery to *** ***’s home in eighteen days when we agreed to hold the delivery for thirty days. After making the disputed delivery to *** ***’s home on 12/**/2014, Slomin’s did make an agreement to adjust the delivery to match the price of $she received with her current company to settle her complaint. In an attempt to try and retain her services, Slomin’s offered to bring our previous offer to her of $to $but *** *** declined. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. As already advised to *** *** upon receipt of her payment in the amount of $596.53, Slomin’s will remove all remaining charges from her account. If you should have any questions, please contact me at ###-###-####
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I read the response from slomin's.....it did not acknowledge that they misrepresented the contract as a questionnaire.they also have not said how they acquired my social security # they never mentioned about delivery on any time frame.....because I never knowingly sign a contract I have left messages and never heard back from slomin's since asking how they rec'd my social security # they did offer me a lesser price per gallon as mentioned in there response they didn't tell you my reply was "ABSOLUTELY NOT DOING BUSINESS WITH THEM" because of their misleading and false questionnairemost of all I would like to know how they obtained by SOCIAL SECURITY # I DID NOT GIVE IT TO THEM!!!!!!
Sincerely,*** *** **
*** ** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** has been a customer with Slomin’s since
August for automatic oil delivery and maintained a good account. On 12/**/2013, Slomin’s offered *** *** a new fixed price of $for twelve months or until approximately delivered gallons, whichever came first. Due to the constant fluctuating cost for oil, to take advantage of Slomin’s guaranteed fixed heating oil price offer Slomin’s send an agreement to our customers by mail or email and ask them to return it within five business days. *** *** signed Slomin’s agreement on 12/**/2014. Although the agreement was past the acceptance period, Slomin’s honored the offer given to *** *** going forward. (See agreement attached) On 11/**/2014, when *** *** contacted Slomin’s to cancel her account the delivery that she is disputing was already made on 11/**/at 9:am. All deliveries are meter read and cannot be manipulated. (See delivery ticket attached) This delivery was also made at *** ***’s fixed price of $Prior to *** ***’s 11/**/delivery, Slomin’s delivered a total of gallons since her agreement’s acceptance*** ***’s agreement was considered fulfilled after the 11/**/delivery was made, bringing her total delivered gallons to 1005.7. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. As *** *** mentions in her complaint, on 12/**/she had almost a full tank of oil which would confirm that Slomin’s did indeed make a delivery to her home for gallons on 11/**/Before that Slomin’s last delivery was on 8/**/As requested by *** ***’s, her account was cancelled as of 11/**/2014. There is a balance of $on *** ***’s account that is remains due. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***Slomin’s Inc
*** ** ***
*** *** *** ***
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*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** spoke with Slomin’s customer service
superviso* *** in response to her issue following the service visit on 1/**/when the sight of white smoke in the home was reported to our office. Upon *** investigation, Slomin’s technician ***ip found the front wall of the chamber to the heating unit collapsed. The unit was left down as ***ip felt it was not safe to run. It was the professional opinion of ***ip that the most efficient and long term resolve would be to replace the chamber in its entirety and quoted $to do so. The installation was declined and shortly after Slomin’s visit to *** ***’s home she requested her account be cancelled with *** on 1/**/2015. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention. We have been taking care of homeowners since 1923. Slomin’s takes its responsibility to our customers very seriously and endeavor to achieve superior customer relations. Slomin’s understands the cost of maintaining a home can be costly and would never try to charge a customer for anything if we didn’t feel it was absolutely necessary. With that being said, any time we diagnose a problem that requires a substantial cost for repair and/or replacement, our consumers are always entitled to get a second opinion and have the work performed by others. Due to the fact that Slomin’s technician deemed *** *** system unsafe to run unless the chamber was replaced, we are removing the early termination fee of $from *** ***’s heating account. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I want no further business with slominsThey are deceitful, and use bullying tactics to try to circumvent the agreement salesman gave. I will agree to pay for oil delivered as per per gallon onlyNo matter what tank on my property oil was added toI want contract terminated to never have anything to do with them in futureI had a price of per gallon, I will pay at that price for oil deliveredI don't want any more oilI want a cease and desist order, and no further fees, and will pay only for oil delivered at per gallon thus farno future business or oil or fees or contact with said companythank you *** *** ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I have gotten an estimate from the *** *** *** **, which was faxed to Slomins yesterday 01/**/I am waiting for a responce from Slomins in re: to the submitted estimateThank you*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***