Smartfares

Revdex.com,Please have this customer show that he was charged for two airline tickets and I will issue them a refund via checkI am confused by if there was just a pending charge or if our charge actually went throughIf this customer was billed by us and by Spirit he will be refunded.Regards,*** [redacted] Senior Executive Administrator DIRECT: (858) 429-x *** – FAX: (858) 408- EMAIL: [redacted]

I disagree with the companies response, because I have provided proof that American Airlines informs me that it is there responsibility to updates us with any changes.I would like for this complaint to reflect as unresolved for lack of ethical practice from this company so that other customers don't undergo the loss and stress my family had sufferedI will also sue this company for the damages caused.Thank you, [redacted]

Revdex.com,This customer does have two valid reservationsDoes the customer want to keep either of them before I start working for a refund? The confirmation emails were sent to the customer's email that they provided the Revdex.com and these are legit bookings that were made by the customer through the website, not over the phone.Travelerhelpdesk Reservation Code: [redacted] Airline Confirmation Code(s): United Airlines : [redacted] Traveler(s): [redacted] Ticket Number(s): Document [redacted] Document [redacted] Itinerary: BALTIMORE, WASHINGTON MD(BWI) to NEWARK LIBERTY INTL, Newark NJ(EWR) United Airlines # [redacted] DEPART 12/29/10:AM ARRIVE 12/29/11:AM NEWARK LIBERTY INTL, Newark NJ(EWR) to PBEACH I, WEST PALM BEACH FL(PBI) United Airlines # DEPART 12/29/03:PM ARRIVE 12/29/06:PM PBEACH I, WEST PALM BEACH FL(PBI) to NEWARK LIBERTY INTL, Newark NJ(EWR) United Airlines # [redacted] DEPART 01/04/12:PM ARRIVE 01/04/03:PM NEWARK LIBERTY INTL, Newark NJ(EWR) to BALTIMORE, WASHINGTON MD(BWI) United Airlines # [redacted] DEPART 01/04/05:PM ARRIVE 01/04/06:PMLowcostairlines.com Reservation Code: [redacted] Airline Confirmation Code(s): US Airways : [redacted] Traveler(s): [redacted] Ticket Number(s): Document [redacted] Document [redacted] Itinerary: R REAGAN NATIONAL, WASHINGTON DC(DCA) to PBEACH I, WEST PALM BEACH FL(PBI) US Airways # DEPART 12/29/11:AM ARRIVE 12/29/02:PM PBEACH I, WEST PALM BEACH FL(PBI) to DOUGLAS, CHARLOTTE NC(CLT) US Airways # [redacted] DEPART 01/04/05:PM ARRIVE 01/04/06:PM DOUGLAS, CHARLOTTE NC(CLT) to DULLES INTL, WASHINGTON DC(IAD) US Airways # [redacted] DEPART 01/04/07:PM ARRIVE 01/04/09:PM *Additional baggage fees may apply: US Airways

Revdex.com, We refunded $on 5/12/to the customer's card ending in The balance was issued to him via check directly from the airlineIt appears this case is completely resolved Please have the customer update me if there are any outstanding issues Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

Thank you for these PDF’sThe record locator originally provided was incorrect, but it was included on the confirmationI have refunded the disputed amount to the customerIt may take up to business days to go back to the card that the customer used depending on the policies and procedures of his card issuing bankHere is a receipt for your records: ARC #: PED: 21DEC Today's Date: 19DEC Issue Date: 19DECESAC: Document #: [redacted] Total: Passenger Name: [redacted] Admin/Penalty: - Form of Payment: [redacted] Refund: Thank you for your help as always Regards, [redacted] Nelson LBF Travel, Inc

Revdex.com, I have refunded all fees associated with this customerI apologize for the misunderstanding on this one The funds may take up to business days to return to the customer's account depending on the policies and procedures of their card issuing bankRegards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

Revdex.com,I have refunded the $feePlease see the attached receiptPlease have the customer confirm if they received a refund on the airline ticket portion yet.Regards, [redacted] Senior Executive Administrator DIRECT: [redacted] EMAIL: [redacted]

unfortunately when dealing with [redacted] airlines and Spirit airlinesYou put in the request Then it has to be sent over to confirm When you book online there is a delay If you were to book over the phone the agent would be able to tell you, at that time, they are unable to confirm the flights for that price or it has come back confirmed It is frustrating to us as well Your first confirmation you receive states your requested itinerary as well as your price quote It tells you there will be a second email once the tickets are issued Unfortunately in this case [redacted] Airlines was unable to confirm your requestYou are then sent the email stating we were unable to confirm It is your choice if you want to call us or you can always go back online This is why you were quoted a higher fareBecause the lower fare was not available

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Regards, [redacted] ***

Revdex.com,We have been working internally on this complaint for sometimeToday a wire in the amount of $1,was sent to this customerWe consider this situation resolved but apologize for the situation this customer experienced.Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

Revdex.com, We apologize for the inconvenience this customer experiencedI have refunded $to himPlease see the attached receiptFunds may take up to business days to return to the customer's account depending on the policies and procedures of their card issuing bank Regards, [redacted] Senior Executive Administrator DIRECT: ###-###-#### – FAX: ###-###-#### EMAIL: ***@lbftravel.com

Revdex.com, It does not appear that this customer was charged anything from our companyI cannot find a confirmation email eitherI do see the initial reservation request email that went to this customer which clearly states in red: "Please note that reservation requests are only confirmed once the airline has issued a ticket numberA second and final email with ticket numbers will be sent to your email address within hours (up to on the weekends) indicating that a ticket has been issuedYou can monitor your reservation request on our MyReservation Page." Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x – FAX: (858) 408- EMAIL: ***@lbftravel.com

The agents are friendly but not knowledgeable I was advised by the agent that with the ticket I purchased there would be a $charge for luggage, but I was charged $per bag by the airline I spent more on luggage than on the ticket When I called the agency to complain, I was told that I would receive a call back, but repeated attempts to contact them were ignoredThey only want your business and do not have any after service care Spend a little more and go with a more reliable company

Revdex.com,This customer has not provided any new informationDoes she not want these tickets anymore? Does she want a refund? How can I resolve this issue.Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

We are in contact with [redacted] His refund is being processed this week There was confusion regarding his email Apparently it went into the trash email We do apologize and will have this resolved by the end of the week

Revdex.com,To clarify, this customer had three valid bookings with our company, none of which were Bar Harbor to Newark [redacted] - 9/4/- Seattle to Boston [redacted] - 9/6/- Boston to Bar Harbor [redacted] - 9/14/- NYC to SeattleWe never sold a flight from Bar Harbor to Newark so there is nothing that we can refund here.Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

Revdex.com,This customer agreed to a refund in the amount of $with our supervisor [redacted] on 10/1/On 10/4/15, this refund was processedThe matter should currently be resolved.Regards, Zack Nelson Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The manage came on the phone and told me that they have to pay the airline $1,which would be refunded to me after the cancellationI called the airline (PIA) and they said that they do not collect a refundable processing fee from the travel agencies and they did not get $1,from the SmartFaresSmartFares manager told me on the phone that the have to pay this fee to the airline but it would be refunded, an obvious misstatement that the airline deniedAlso note that I am paying approximately $for cancelling my ticketOn top of the $400, SmartFares want to keep the additional $1,they tricked me into paying themThat is a total of $1,for cancelling the ticket more than two months ahead of my travel schedule due to a serious medical emergency in the familyAny reasonable person would agree that what they are trying to do is totally unfair business practicePIA did not collect $1,from them, which the manager stated over the phoneHe also clearly stated that the airline collects and returns this feeBy the way, my daughter bought her and her daughter's ticket from Travelocity for approximately same price and promptly received the full refundI now know that I should have gone with a more reputable business but SmartFares should not be allowed to get away with this malpractice and falsifying to their customers collecting hefty cancellation feeMy reason for cancellation is readily accepted by other reputable travel agencies Regards, [redacted]

Revdex.com, We have approved refunds for this customerPlease have him confirm his current address in case we need to send a paper checkI need the address to be sent to my email address: [redacted] The refund will be processed on MondayIf we are unable to credit the card that the customer used, we will issue a paper check to the address that he provides usRegards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: (858) 408-3815EMAIL: [redacted]

Revdex.com,It appears that the final refund was processed on 4/1/Please have the customer confirm that he received the money and that there is nothing else pending.Regards, Roman [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: ( [redacted] EMAIL: [redacted]