Smartfares

Revdex.com,Thank you for thisI want to sincerely apologize to this customer as we had a really hard time tracking down the 3rd charge and do not know how it got ran to begin with.We have now tracked this down and refunded the 3rd transaction in a back office system:-MERCHANT REFUND PROCESSED [redacted] It may take up to business days to return to the customer's cardPlease let us know if there are any problems.Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

[redacted] HelloPer the email verification, the address to said business, Traveler Help Desk (THD), does not provide an address without calling their toll free numberI supplied that address with my original Revdex.com complaint; however, for your convenience please refer to [redacted] *** [redacted] Also, please find attached the two pages of confirmation of said flight itineraryPlease find on page 2, line-item labeled 'Cancellations', in addition to the original complaint details Regards, [redacted]

I have researched Ms [redacted] complaint She requested to cancel her tickets Dec 19, Tickets were issued on Dec 6, We only have a short window of hours to void a ticket once it has been issued We explained this to [redacted] We also explained if she sent us some medical documentation regarding the reason she has to cancel, we would submit to United for a waiver We would be able to issue a refund if United issues us a waiver.We never received any documentation as of yet.As it stands now her tickets are non-refundable Thank You, [redacted] Supervisor Customer Service+(858) 429-extMurphy Canyon RoadSuite 210San Diego, California

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company states they only see a $fee with confirmation code [redacted] ; this code was given after all names were corrected on the airline ticketsThe confirmation code with initial purchase of the tickets was YOXRZW, which had a $fee for correcting my husband's first nameI have previously sent a snap shot of my credit card bill with the fees stated here inThank you for your attention to this matter.Regards, [redacted]

[redacted] ,Can you please provide me with confirmation or reservation codes for these bookings? I need to circle with the hotel department before I can put in for your refunds.Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: (858) 408- EMAIL: [redacted]

[redacted] / [redacted] : I have processed a refund for the disputed amountA receipt is attached to this email

Revdex.com,I have refunded the disputed amount to the customerAttached is an invoiceFunds may take up to business days to return to the customer's account depending on the policies and procedures of their card issuing bank.Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I apologize for my late replyI've been in contact with the business, and it has felt that things going better, but it is starting to feel like a stalling tactic.As for the above statement, the agent " [redacted] " called the Airlines using my name to cancel the flightsI did not call either Philippines Airlines or United Airlines on the day that the flights were cancelledThe only time I called United or Philippines was in late March to confirm whether or not they had cancelled my ticketsIt was then that I found out that the United flights were cancelled on Feb and that the Philippines Airlines tickets were still ticketed.I have been in contact with [redacted] at (858) 429-ext***I have written her an email today for an updateI would ideally like this wrapped up before I leave for my trip on April 9.Thank you for your response ***, and again I apologize for missing the deadlineI was under the impression that things were being resolved with [redacted] Hopefully I will get a positive response from her this week.Thank you, [redacted]

Revdex.com, I apologize for whoever told the customer that, if that did happenIf he can provide the name of the agent they will be reprimanded I am unable to find any reservation under the email this customer used for their complaintPlease provide me with a record locator or a ticket number so I can find the reservation and refund all associated fees Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: (858) 408-3815EMAIL: ***@lbftravel.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedBelow is a copy of the email that was sent to Arin [redacted] on 1/21/in response to his request st1\: [redacted] / [redacted] Style Definitions */ [redacted] - reference # [redacted] - Refund Check To [redacted] Today at 9:PM Dear Mr [redacted] , In response to your email, here is the information you requested [redacted] PNR Code - [redacted] (Naddie at ext*** was able to find it in the system after several attempts) [redacted] [redacted] [redacted] ** [redacted] I'm looking forward to receiving my $refund Thank you for your assistance in this matter Regards, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, only if it does, will consider this complaint resolved Thank you so much with your help in resolving this matter Regards, [redacted] ***

Regarding complaint # [redacted] , Is there a way I can change my desired outcome? If so, I don't want my ticket/trip to be cancelled because now I'm afraid that the airfare will be more expensive I still would like an apology since they wasted countless hours of my time and I'd like them to stop misinforming their consumers Thank you kindly

Revdex.com, This customer's booking was never confirmed and he was never charged by our companyHe received an initial email stating that we received his reservation requestThis email clearly states: Please note that reservation requests are only confirmed once the airline has issued a ticket numberA second and final email with ticket numbers will be sent to your email address within hours (up to on the weekends) indicating that a ticket has been issuedYou can monitor your reservation request on our MyReservation PageWe were unable to ticket this reservation and the customer was never chargedRegards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

I spoke with Ms [redacted] directly We are working with her to try and locate the charge We see no charge at this time I tried to do a conference call with her bankHowever they were unable to do a way call with me I requested Ms [redacted] to send me a copy of her bank statement showing the actual charge I will resolve this issue directly with Ms [redacted]

Revdex.com,Our agents quote a total price to all customers and they clearly state that the total includes taxes and fees and is in US dollarsThis is not a bait and switchThe customer agreed to the total cost and this has not been disputed.Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: (858) 408- EMAIL: [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

In addition to my existing claim, I would like the reimbursement fee to be only $rather than $because Smartfares was able to provide a return flight in the business class Even though I added an additional $357, which I shouldn't have been charged in the first place for the error that the agency made, I respectfully for a refund of $for the original departing flight where I was in economy class Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Are they serious?? They didn't answer a single issue I raisedBut yes I did get my money back because I had my credit card cut off all contact with themBut my complaint wasn't about the money- it was and is about the unprofessional, sneaky and devious dealings of this third-party airline ticket sellerNever again and I hope others read about my experience and steer way clear of SmartFares or whatever name they are d.b.a

Revdex.com, This matter was escalated to a senior travel agent here in our San Diego office, [redacted] Upon further research, we found that this customer booked flights in May for JulyOn her return flight, she thought that the flight left at noon, but it left at midnight so she had missed her flightShe booked the reservation herself online and this mistake was not one made by LBF Travel and we are not responsible for her missing her flightRegards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: (858) 408-3815EMAIL: [redacted]

I show tickets were booked and issued An email is sent with the confirmation and itinerary There is no email with their eticket as everything is electronic Per the documentation [redacted] called to make changes on Mar She was informed the cost to make the change and agreed to it Changes were made and email confirmation was sentWe received a credit card dispute for both the airline ticket and the cost to make the changeWe received a message from [redacted] on March wanting to confirm her booking details She then asked what the cancellation policy was Agent advised ticket is non refundable*** knew she had a ticket because she called [redacted] to cancel her non refundable ticketWe confirmed with [redacted] she cancelled her bookingIt appears [redacted] agreed to make original changes Had she really wanted to cancel our agents would have done for her but she agreed to the changes and cost She received her confirmation via email.Because she has credit card disputes on all charges there is nothing more we can do for this client

Revdex.com, I apologize for the experience that this customer has hadI have refunded all fees resulting in a full refund of the amount he was seekingI have attached the receipts as an attachment for the customer's conveniencePlease be aware, funds may take 10-days to refund to the customer's accountIf he has any questions, he is more than welcome to contact me directly via my email address belowRegards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]