Smartfares

Revdex.com, It does not appear this customer’s reservation was ever ticketed or confirmedI cannot find any charges associated with this customerIf the customer still believes he is charged, please have him send me a copy of his bank statement to confirmRegards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: (858) 408-3815EMAIL: ***@lbftravel.com

Mr [redacted] ordered airline tickets on Aug 28, He was sent an email on the same day stating see red belowThere was a problem with his fare as [redacted] Airlines was unable to confirm the fare This automatically gets sent over to our salvage team Our salvage team generally will work on finding an alternative for the requested itineraryMr [redacted] never received his 2nd email showing tickets have been issued He should have been contacted by our Salvage team I am working with my salvage team to find out who worked this and how it was handled In any case Mr [redacted] never had tickets He never received his second email to confirm this Also he was never charged for the airline tickets This would have been a red flag also We are very sorry for any misunderstanding and inconvenienceTickets are never guaranteed until ticketed We are unable to pay Mr [redacted] for the difference in his new tickets Please note that reservation requests are only confirmed once the airline has issued a ticket numberA second and final email with ticket numbers will be sent to your email address within hours (up to on the weekends) indicating that a ticket has been issuedYou can monitor your reservation request on our MyReservation Page

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The amount they are offering is not enough Regards, [redacted]

refunded $ After research realized this was issued in error Advised Ms [redacted] of refund

On Nov 29, I used skyscanner to search for flights from ORD to CAI and it recommended smartfares.com for the lowest priceI went to their website and booked a flight for $1,On Dec 1, I chatted with their customer service since I didn't receive the ticket numbers, while their website said the reservation status was pendingThe agent (Nestor) said a bank verification call was requiredOn Dec 7, I chatted again with them since the status was still pendingThe agent (Stan) said the price I booked got expired and the new price was $ smartfares.com didn't process my booking in a timely manner such that they couldn't fulfill the price indicated at the time of the reservationThis is the first time I have this horrible experience with online flight bookingThey even didn't say we are sorry

I spoke with Mr [redacted] directly We are in the process of resolving his issue

Revdex.com,I explained the fees in my last responseThis customer did not provide any new information.We do not control airline faresIf there is a difference in fare, or an airline penalty to exchange a ticket, we have no control over the airlines rules.Our company also charges an exchange fee which is clearly laid out in our terms and conditionsExchanges are very time consuming and only well trained, experienced travel agents can perform themWe have to charge a fee for this service.Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x *** – FAX: (858) 408- EMAIL: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThe remainder of the refund has now been received and this complain can now be closed Regards, [redacted]

refund has been processedRefund Detail For ID: [redacted] ReceiptTransaction InformationMerchantLBF Travel IncMerchant Account [redacted] Transaction TypecreditRefundyesAmount$1,USDTransaction DateMar 2018, 11:AM CSTOrder ID [redacted] StatusSettledSettlement Batch2018-03-10_Travelerhelpdesk_ [redacted] Descriptor Name [redacted] ***Descriptor Phone [redacted] Refunded Transaction [redacted] Fraud Tools InformationCVV ResponseNot Applicable (A).AVS ResponseStreet Address not applicable (A)Postal Code not applicable (A).Device Data CapturedFalseCustomer InformationName [redacted] Email***[redacted] @gmail.comPhone [redacted] Payment InformationPayment TypeCredit CardCard TypeVisaCardholder Name [redacted] Credit Card Number [redacted] Expiration Date [redacted] Billing [redacted] HistoryTimestampStatusAmountUser03/10/11:54:AM CSTSubmitted For Settlement$1,USDCP: Advin03/10/12:56:PM CSTSettled$1,USD©2008- [redacted] , a division of ***l, IncAll rights reserved

Attached please find the original email sent to Ms [redacted] when she purchased her tickets You will see she was quoted $ She was never quoted $

Tell us why hereI am not sure what he objects to We have no control over your credit cards That would be something to discuss with them directly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Here is a copy of the original reservation with ticket number as requested by Zack from LBS Travel Dear [redacted] ***,Thank you for choosing SmartFares (SkyScan) for your travel plans! Please note that your reservation is confirmed and tickets have been issued.SmartFares (SkyScan) Reservation Code: [redacted] Airline Confirmation Code(s):Virgin Atlantic : [redacted] British Airways : [redacted] Traveler(s): [redacted] ***Ticket Number(s):Document [redacted] Itinerary:LOS ANGELES INTL, LOS ANGELES CA(LAX) to HEATHROW, LONDON(LHR)Virgin Atlantic # *DEPART 04/02/05:PMARRIVE 04/03/11:AMGATWICK, LONDON(LGW) to SCHIPHOL, AMSTERDAM(AMS)British Airways # ***DEPART 04/03/04:PMARRIVE 04/03/06:PMSCHIPHOL, AMSTERDAM(AMS) to HEATHROW, LONDON(LHR)British Airways # ***DEPART 06/30/08:AMARRIVE 06/30/08:AMHEATHROW, LONDON(LHR) to LOS ANGELES INTL, LOS ANGELES CA(LAX)Virgin Atlantic # *DEPART 06/30/11:AMARRIVE 06/30/02:PMSeat Information: Please Click HereChecking-in/Boarding Passes:The airline has issued an e-ticket therefore you can get your boarding pass at the airport on the day of departure either by providing your e-ticket number(s) or by showing a federally issued identification e.gPassport or a Driver's License.You can also print your Boarding Pass(es)hours prior to departure from the Airline's Website by using the Airline Confirmation Code(s) above.We recommend arriving at the airport hours prior to departure for international flights and hours prior to departure for domestic flights.*Additional baggage fees may apply: Virgin Atlantic British Airways Changes and Cancelations:Most airline tickets are non-refundableFor all change or cancellation inquiries please call the airlines directly (airline phone numbers).All change and/or cancellation requests made directly through SmartFares (SkyScan) will require additional fees and must be submitted by email hours prior to departure.Schedule Changes:It is strongly suggested to contact the airline hours prior to your departure to reconfirm your flights, seats and baggage restrictions.For any schedule changes, you must work with the airline directly as only they are authorized to confirm alternate flights (airline phone numbers).Contact Us:You can email us at [email protected] or call us at 888-666-6593, during business hours: Monday – Friday: 6:am – 9:pm (PST), Saturday - Sunday 8:30AM -5:30PM (PST).More Answers! – Please visit our FAQ : (frequently asked questions)

I am showing [redacted] spoke to [redacted] one of our supervisors He was able to find the original fare by re booking British Air on the outboundThis allowed us to get the original fare [redacted] agreed Issue resolved

Revdex.com,It appears that all of these transactions are legitimateI apologize for the delay on this one, but it was hard to piece together because the reservation is so large.There are three reservationsEach has peopleThey are as follows:Locator: [redacted] Cost: $10,566.83Passengers: [redacted] 2.Locator: [redacted] Cost: $10,566.82Passengers: [redacted] E [redacted] 3:Locators (split reservation): [redacted] Cost: $4818.45/$5283.42Passengers: B [redacted] [redacted] I hope this clears up all confusion on the chargesRegards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted] 10/27/ Complaint I was searching online for airfares to Europe I clicked on link that took me to this ad for low airfares, to call this number so I didRepresentative was very kind over the phone, she asked me some questions and I proceeded to answer herShe told me she had a great deal with Air Canada for $per person (mind you I told her I needed tickets) she said no problem, quoted me the price as I was really excited (first time going to Europe) she proceeded by asking me everybody's exact spelling for airline tickets, I gave her all the correct informationThe next day I emailed her correcting some of the travelers name information in addition to my credit card numberHowever, she never once told me this was a travel agency and that there would be a "Agent Fee"I being so excited to get this done with, never paid attention to the total amount being charged to my credit card, I was worried about names being correct for ticket purposes as she stated was very importantToday 7/3/15, I was reviewing my credit card statements and found this feeI called agency and spoke to supervisor Noah, he stated there was no need for that verbal disclosure as I received an email from them- that alone should be enough disclosureAs a consumer we all know that we don't all read the fine print and therefore need a verbal disclosureIf the representative had told me about the fee and I had acknowledge & okay the fee, that would be me accepting the termsI was never told nor knew about this until recentlyI would like to cancel everything with this company and want a full refund into my credit cardThese are unfair practices for consumers, companies like these rely on consumers not paying attention to fees Desired Resolution I would like a full refund from LBF Travel for $6874.68, I no longer wish to do business with them Consumer Business Dialog

Revdex.com,Both of these reservations were consolidator bookings so they were not our inventoryI am following up with both of them for details on the refundsIt does look like this customer was due refunds on both of themI am confused why he only got a partial refund on the first reservations, as the refund request went through for a full refund and I do not see any penalties on this bookingI need the customer to clarify the following:For the $dispute: How was the refund processed to him - by check or by refunding the card? If it went to the card, I need to see the bank statement.We should have an update on the $4,one by end of business MondayIt appears that refund was submitted as wellI'm not sure why it has not reached the customer.Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

My experience was so negative that I felt for safety I needed to cancel the credit card I used to make the purchase that I cancelled You reserve a ticket and then they call you and tell you cant get on that flight but they will move you to a different flight they are sorry when they checked the flight was not available but this is hours after booking on line No confirmation that the flight is cancelled I am shocked they receive a Revdex.com rating DO NOT USE THEM

Revdex.com, I have refunded the $feePlease see the attached receiptPlease have the customer confirm if they received a refund on the airline ticket portion yetRegards, [redacted] Senior Executive Administrator DIRECT: [redacted] EMAIL: [redacted]

To whom it may concern; In reference to the last email I have received from [redacted] ***, please find response below: AGENT CW/CW BOOKING REF [redacted] (this is the Ref # that was given to me) Airline Confirmation Code: United Airlines: [redacted] The email address I used: [redacted] Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowComplaint # [redacted] After I apply complain at Revdex.com , I complain also at General Attorny , and I apply for Dispute at [redacted] Express couse they used it without Authorization , I tried many many times to reach to the Supervisor to talke about my case with his travell agency , I call by phone many times too , every time they take my phone number and they said he will call u soon but never happend , after that when I chat/and call by phone with smartfares employee they ignore me completely , Finaly after more tyhan one month trying I chat with the supervisor and I think he accept to talke to me by chating after he recieve some letters about my complain from General attorny and Revdex.com , maybe more , he offer to me first $, then he said that MR [redacted] send to me $, but I told him I dont recieve nothing and he never offer to me that amount , then he said he will send to me $as a refund for paying my luggage fees , After days I was check my case at [redacted] Express and I found [redacted] Express give me back my wife tickets price $ 1,couse [redacted] Employee use it without Authorization , I tried to talke with smartfares by on line and by phone to let him know about my kids tickets ( years old , the second month old) ,Since the Mother ticket Canceled Automaticly couse they used with authorization and I get my money back by [redacted] Express , I still have my sons tickets , and by the law they cant travell over seas alone , so thats what im trying to talke with smartfares , and I should get my sons tickets refund back I was hopping to resolve my case with smartfares without complain to Revdex.com, General Attorny , [redacted] Express , but because they ignore me on phone and on line many many times and I tried manytimes to reach to Mr [redacted] , the supervisor always I have the same answer leave ur telephon number and he will call u and he didnt , the only time I chat with the supervisor before few days ago and I think he accept to chat with me after he recieve letters from Revdex.com, General Attorney , maybe more , He was too late to talke to me after more than one month he mean to ignore me and he offer to me $230, untill now October 27, I dont see his check .I dont know if he told me the truth about the refund or no? and im so glad I dont cancell my complains

Revdex.com, I have refunded this customer $We apologize for the inconveniencePlease see the attached receipt for the refundFunds may take up to business days to return to the customer's account depending on the policies and procedures of their card issuing bank Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x *** – FAX: (858) 408- EMAIL: [redacted]