Smartfares

Revdex.com, I have refunded the disputed amount to the customerAttached is a receipt of the refund The funds may take 5-business days to return to the customer's card depending on the policies and procedures of their card issuing bank Regards, [redacted] Senior Executive Administrator DIRECT: ###-###-#### – FAX: ###-###-####EMAIL:***@lbftravel.com

Revdex.com: I am unable to understand the response, yes this company is working on itHowever it's been over year I haven't got my refund yetI can't say that my complaint is resolved until I get refund Attached visa statement shows all chargesonce I will receive refund, I will be more than happy to accept solution Regards, [redacted] ***

Revdex.com,Class of service would have nothing to do with the boarding of the planeThis customer was listed by the airline as a no showWe called the airline and confirmed he was a no showHe most likely showed up late and missed his flight.Regards, [redacted] Senior Executive Administrator DIRECT: ###-###-#### – FAX: ###-###-#### EMAIL: [redacted]

Revdex.com, The $rebooking fee would come out of the credit when she books her next tripThat would be an airline penalty, not a fee charged from our sideAll fees on our side will be waived Regards, [redacted] Senior Executive Administrator DIRECT: ( [redacted] EMAIL: [redacted]

Revdex.com, The customer should have received the remainder of the refund by nowIt looks like it was processed by [redacted] Airlines on February 12th, Here is the email from the airline: “February 12, PASSENGER: [redacted] / [redacted] TICKET(S): [redacted] REQUEST ID: [redacted] Dear [redacted] : Customer Refund Services has received your request for refund of the above referenced ticketWe are pleased to inform you that your request for a refund has been approved and was processed todayYou may verify the details of your refund by entering your 13-digit [redacted] ticket number, beginning with ***, and your last name or your 8-digit refund request number (see above), using the following link; http://www[redacted] .com/web/en-us/content/reservations/refunds/refunds.aspx Thank you for choosing [redacted] AirlinesWe look forward to serving you againSincerely, Customer Refund Services “ Please let me know if the customer did not receive the refund and I should follow up with the airline againRegards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am sorry to say but there was in big difference in the ticket purchased for week in February $1023.50/person to week in February $560.00/person Why are you not stating the truth about the plane faresAs far as the $goes I called back on different times to try and talk to supervisor and finally [redacted] gave me that refund not at all to cover the cost of the exchange As far as I'm concerned this matter is not closed until you refund the difference in the air fare of $ You and your company know that the price of the air fare was different what is it going to take to get you to refund that differencePlease state what a round trip ticket from New York JFK to Aruba for week Feb12th March 5th vs Feb 5th - February26th was just for the record

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The business has asked for more informationIt has asked for details of the hotel bookings it issued.1/ The Hotelwiz confirmation code is [redacted] and the hotel confirmation numbers are [redacted] and [redacted] This is for nights for two people at the [redacted] hotel at Suffern - Mahwah New York from January 2nd 2015.2/ The Hotelwiz confirmation code is [redacted] and the hotel confirmation numbers are [redacted] and [redacted] This is for one night for two people at the [redacted] at Suffern - Mahwah, New York on December 22nd 2014The business already has this information having been previously supplied with it and having issued the references at the time of booking on July 14th [redacted] ***

Revdex.com, I am showing this customer was charged a total amount of $for the tripWhat does she feel is a fair refund for her troubles? Regards, [redacted] 0pt;">Senior Executive Administrator DIRECT: (858) 429-x *** – FAX: (858) 408-3815EMAIL: [redacted]

Revdex.com,I have refunded $to this customerPlease see the attached receipt and confirm that this is a satisfactory result for the customer.Regards, [redacted] Senior Executive Administrator DIRECT: [redacted] x [redacted] – FAX: (858) 408- EMAIL: [redacted]

I have researched Ms [redacted] situation Her original request came back unable to confirm This is sent to our salvage department They called Ms [redacted] to offer an alternative Since she declined the alternative her credit card should have automatically been voided This was not done in error due to computer issuesI have processed the full refund today I sent Ms [redacted] a confirmation showing the refund has been processed

Revdex.com, I can only find one reservation for this customer attached to his email addressOn that reservations I see one charge of $from the airline which was voided, and a $charge from usI have refunded the $chargeIt may take up to business days to refund to the customer's card depending on the policies and procedures of their card issuing bankThe screen hunter attachment shows the charges and I also included a refund receipt If there are other charges, please tell me the reservation code associated with them, so I can locate them Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: (858) 408-3815EMAIL: [redacted]

Revdex.com, I do not see any additional information submitted by this customerHe states that he is speaking with MrHardersWe already have a senior manager working on it as wellWhat is the further information that he submitted? Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x *** – FAX: (858) 408- EMAIL: [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did open a complain about this issue before and it was closed before I could reply (the complain ID [redacted] ) The company's reply was not correctThe details I stated are pretty much what happenedPlus I have a picture of the actual page when I was booking the flight where it stated clearly in red in top right (Free Cancellation Included!) which was not true at all when we reached that point.Full refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and consider this complaint resolved Regards, [redacted]

BBB, I apologize for the delay in refunding this customer's second ticket. There was a problem with CZ airlines and it got delayed. On 9/14/15 the airline approved the refund and it was pushed through with a waiver code. The customer may have received the funds by now, but for... refunds on airline tickets, sometimes it can take up to 15 business days. Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-7599 x [redacted] – FAX: [redacted] EMAIL: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response of this company is a classic avoidance of responsibilityThese parasites did absolutely nothing for me before, during or after the incident.As it is clear that these sm will do nothing, I demand extending this complaint to all of the parties involved especially AeromexicoAs Aeromexico is a foreign corporationI would like the help of Revdex.com in persuing this matterI demand an apology as well as a refund.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.At this point, I can only say that I did not receive an e-ticket even though that is what the agents at this business said they would provide me I only received an e-mail from them This email didn’t have any seat assignments with it even though I asked the company to provide this info and they said they would “in 2-hours, don’t worry”In addition, I could not find any reservation with [redacted] because I used the "reservation number" given to me by this business thinking that this was the actual Record Locator I cancelled the reservation with AA five days later when I found out the actual Record Locator embedded within the "email", NOT E-TKT I want to terminate all dealings with this company because I feel their communications were deceptive I have read many, many complaints about this business similar to my experience on the Revdex.com website Again, I stopped any payments and eventually cancelled my airline reservation because I could not get a satisfactory answer to my numerous questions and only "agreed" to their requests online because I thought it would help me resolve the problems I was having confirming my reservation I also want to reiterate that the company has threatened to “resolve” this issue by turning this matter over to their “legal department” I tried to resolve this myself after a number of days went by without receiving any E-ticket or finding any real evidence of an airline reservation and not getting any satisfactory response from this company due to lack of any worthwhile communication I took the actions that I did to prevent what I felt was becoming a scamRegards, [redacted]

I had originally filed a complaint back in July or August about the company being deceptive in the times they booked my flight and resulting in myself and travel partner missing our return flight home that turned into a very expensive series of events to get homeMy original complaint was replied through the Revdex.com from the company, they asked what I felt was a fair refundI had replied through the Revdex.com asking for a FULL refundI waited weeks for a follow upNothingI finally checked back on Revdex.com website and my complaint had been settled as RESOLVED and was no longer openSo I contacted the company directly (and saved all correspondence) I asked if they had inteded to give me a refund and sent screen shots of their reply to me through the Revdex.comI emailed back and forth with a supervisorFirst she wanted to listen to the recording of when I ordered my tickets, but it had mysteriously disappeared! Then after that she just told me that I should have known better and I am the only one at fault for missing the flightAfter that response I questioned her again asking why they would ask me what I felt was a fair refund if they never intented to give me onedays later they replied back again that I am soley responsible for the missed flight and all they will refund is a $service chargeThis company has been deceptive and dishonest through this entire processMy original complaint should have never been settled as RESOLVEDI have considered legal action, and I have NEVER been so disgusted with a business as I am smartfaresI will NEVER consider using their services in the future, and I warn anyone who reads this not to use them eitherI would suggest to the Revdex.com to follow up with any resolved complaints with this companyAfter my experience, I would not expect them to follow through with any course of resolution with any complaint filed against them I desire that my purchase price be refundedHowever, I know that even if they reply and say they will do so that they truly will notTheir rating should be much lowerI reccomend investigation into the deceptiveness and dishonsty that they have portrayed through my entire experience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have talked to my bank and I'm still waiting for confirmation from them Regards, [redacted]