Smilebox Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

November 11, 2015Re: Case # [redacted]This letter is intended as a response to the complaint filed by [redacted]on January 21, 2015.We checked our system and found that [redacted] signed up for our 7-day free trial, which continued onto an automatically renewing...

subscription since her subscription was not cancelled within 7 days. Her account is under:[redacted]@centurylink.netShe subscribed to Smilebox and was billed $47.88 on July 7, 2015 for her annual subscription. We refunded the amount that she was billed to her Mastercard credit card ending in 9076 on October 31, 2015.                     Her subscription has been canceled and she will not be billed again.We hope this will resolve this complaint.Sincerely, Steven A[redacted]Customer Support Team Smilebox, Inc.

Complaint: [redacted]I am rejecting this response because:
There has been no refund to my credit card.  Smilebox stated that they refunded me on June 5th (which is a Sunday..not even a business day).  As of today, June 7th, there is no credit on my VISA account from Smilebox. 
 
I need still need this refund. 
Sincerely,
[redacted]

This letter is intended as a response to the complaint filed by [redacted] on September 10 2016. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription option. His account is...

under:
 
[redacted]@yahoo.com
 
He subscribed to Smilebox and was billed $47.88 on 8/28/2016, for an annual subscription. We refunded the amount billed to his Visa credit card ending in [redacted] on 9/18/2016. His subscription has been cancelled and he will not be billed again.
 
We hope this will resolve this complaint.
 
Sincerely,
[redacted]
Customer Support
Smilebox, Inc.

April 27, 2017   Case #[redacted]
  This letter is intended as a response to the complaint filed by [redacted] on 3/25/2017. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual...

subscription, as we do not offer a monthly subscription option. Her account is under:   [redacted]@yahoo.com   She subscribed to Smilebox and was billed $47.88 on 3/20/2017 for an annual subscription. We refunded the amount billed to her Visa card ending in 9043 account on 4/27/2017. Her subscription has been cancelled and she will not be billed again.   We hope this will resolve this complaint.   Sincerely, Tania M[redacted] Customer Support Team Smilebox, Inc.

Case #[redacted] This letter is intended as a response to the complaint filed by [redacted] on July 26th 2015. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly...

subscription option. Her account is under:[redacted]@gmail.comShe subscribed to Smilebox and was billed $47.88 on June 6, 2015 for an annual subscription. Before signing up, customers are shown the following screen (attached) which outlines our $47.88 price. As [redacted] mentioned, the price is listed as being billed annually, which indicates the upfront cost.    Customers must also check that they have read and agree to our Terms of Service, which outline our automatic billing policy at the conclusion of the trial and the no-refund policy.Her account has been scheduled to cancel before renewal (premium features will remain available until then) and she will not be billed in the future. We hope this will resolve this complaint.  Sincerely, Samantha T[redacted]Customer Support Team Lead Smilebox, Inc.

Complaint: [redacted]I am rejecting this response because:
I have been a Smilebox subscriber for 7 years, and all my work is connected to your software program. I want you to fix the connectivity problem that I have been requesting you to do for 3 months. You make it sound like I used my free trial and forgot to cancel. Once again your customer service is of the lowest quality.Sincerely,[redacted]

January  14, 2016
 
Case #[redacted]
[redacted]
This letter is intended as a response to the complaint filed by [redacted] on January 7th 2016. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we...

do not offer a monthly subscription option. Her account is under:
 
[redacted]
 
She subscribed to Smilebox and was billed $47.88 on January 2, 2016 for an annual subscription. We refunded the amount billed to her VISA credit card ending in [redacted] on January 14, 2016. Her subscription has been cancelled and she will not be billed again.
 
We hope this will resolve this complaint.
 
Sincerely,
Samantha T[redacted]
Customer Support Team Lead
Smilebox, Inc.

May 22, 2017   Case #[redacted] NAME   This letter is intended as a response to the complaint filed by [redacted] on May 5th 2017. We checked our system and could not find an account registered under the provided email address.   In order to enable us to find [redacted]...

Smilebox account, please provide us with the following details:   1.  Email Address used to create Smilebox account 2. Last 4 digits of the credit card charged 3. Full Name on the credit card 4. Date and amount of the last charge 5. The billing address entered 6. PayPal users: please provide the Transaction ID or Billing Agreement ID   Looking forward to hearing from you. We hope this will resolve this complaint.   Sincerely, Tania M[redacted] Customer Support Team Smilebox, Inc.

Complaint: [redacted]
I am rejecting this response because: I clearly did not know how the account (membership as you call it) worked as I did not realize you could charge an expired credit card for a service I no longer wanted. I cancelled the account when I realized this and when I tried to correspond with your company I had a response that said to log in to my account to see the message. I no longer had an account so I could not see your message. It should not be allowed to charge a credit card that is expired. Please see the attached file showing the credit card on file was expired. As I stated in my original complaint I had written my credit card company and thought this had been resolved and now I have received notice that it has not been. This is fraud that you charged a credit card on file that was expired.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Case #[redacted]This letter is intended as a response to the complaint filed by [redacted] on April 30th 2015. We checked our system and found that [redacted] signed up for our 7-day free trial on March 27th 2015, which continued on to an annual subscription, as we do not offer a...

monthly subscription option. Her account is under:  [redacted]@ameritech.netShe subscribed to Smilebox and was billed $47.88 on April 4th, 2015 for an annual subscription. Before signing up, customers are shown the following screen [attached], which outlines our $47.88 annual price. Customers must also check that they agree to the Club Smilebox Terms of Service that outline our upfront, automatic billing policy. Her subscription has been scheduled to cancel before renewal and she will not be billed again.  We hope this will resolve this complaint. Sincerely, [redacted]Customer Support Team Lead Smilebox, Inc.

May 31, 2016
 
Case #[redacted]
[redacted]
 
This letter is intended as a response to the complaint filed by [redacted] on May 30, 2016. We checked our system and did not find any account registered under ‘’ [redacted]@sncglobal.net ’’
In order to further...

assist Ms [redacted], we kindly request from her to send us the following information at [email protected]:
 
Last 4 digits of the charged credit card
Billing address
Name on the credit card
 
We hope this will resolve this complaint.
 
Sincerely,
Tania M[redacted]
Customer Support
Smilebox, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

June 14th, 2016
[redacted]
 
This letter is intended to respond to the rejection filed by [redacted] on 6/7/2016.
Refunds are processed within 3-5 business days. As of today, [redacted] should have received the funds back.
 
We hope this will resolve the complaint.
Sincerely,
[redacted]
Customer Support
Smilebox, Inc.

June 14th, 2016
 
Case #[redacted]  
This letter is intended as a response to the complaint filed by [redacted] on June 9th 2016. We checked our system and did not found any account registered under [redacted]@hotmail.com. In order to further assist her,...

we request her to contact us at [email protected].
 
We hope this will resolve this complaint.
 
Sincerely,
Tania M[redacted]
Customer Support
Smilebox, Inc.

June, 6th 2016
 
Case #[redacted]
[redacted]
 
This letter is intended as a response to the complaint filed by [redacted] on June 1st 2016. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as...

we do not offer a monthly subscription option. His account is under:
 
[redacted]@aol.com
 
He subscribed to Smilebox and was billed $47.88 on 5/25/16, for an annual subscription. We refunded the amount billed to his Visa credit card ending in [redacted] on 6/6/16. His subscription has been cancelled and he will not be billed again.
 
We hope this will resolve this complaint.
 
Sincerely,
Tania M[redacted]
Customer Support
Smilebox, Inc.

March  22, 2017   Case #[redacted]   [redacted] This letter is intended as a response to the complaint filed by [redacted] on 3/10/2017. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription,...

as we do not offer a monthly subscription option. Her account is under:   [redacted]@yahoo.com   She subscribed to Smilebox and was billed $47.88 on 2/24/2017 for an annual subscription. We refunded the amount billed to her Paypal account on 3/22/2017. Her subscription has been cancelled and she will not be billed again.   We hope this will resolve this complaint.   Sincerely, Tania M[redacted] Customer Support Team Smilebox, Inc.

February 23, 2016
Case #
NAME [redacted]
This letter is intended as a response to the complaint filed by NAME on February 21st 2016. We checked our system and found that NAME signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a...

monthly subscription option. His account is under:
[redacted]
She subscribed to Smilebox and was billed $47.88 on January 1st, 2016 for an annual subscription. Norton issue has now been resolved and the customer can use Smilebox. The customer needs to uninstall and reinstall Smilebox in order to set it up back. Because of this inconvenience, we have extended her Club Smilebox membership by one month for free, so her new renewal date is 2/1/2017.
We hope this will resolve this complaint.
Sincerely,
Samantha T[redacted]
Customer Support Team Lead
Smilebox, Inc. [redacted]@laposte.net

Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on June 9th 2017. We checked our system and found that NAME  signed up for our 7-day free trial, which continued on to an annual subscription. Her account is under:  ...

[redacted]@comcast.net   She subscribed to Smilebox and was billed $95.76 on June 11, 2017  for an annual subscription. We refunded the amount billed to his CREDITCARD credit card ending in 6897 on REFUNDDATE. Her subscription has been cancelled and she will not be billed again.   We hope this will resolve this complaint.   Sincerely, Liat B[redacted] Customer Support Team Lead Smilebox, Inc.