Smilebox Inc

July 19,
Case #***
*** ***
This letter is intended as a response to the complaint filed by *** *** on February 2nd We checked our system and found that *** *** signed up for our 7-day free trial, which continued on to an annual
subscription, as we do not offer a monthly subscription optionHer account is under:
***@yahoo.com
She subscribed to Smilebox and was billed $on 06/25/2016, for an annual subscriptionWe refunded the amount billed to her Visa credit card ending in *** on 07/19/Her subscription has been cancelled and she will not be billed again
We hope this will resolve this complaint
Sincerely,
Tania M***
Customer Support Team
Smilebox, Inc

April 27, Case #*** *** *** This letter is intended as a response to the complaint filed by *** *** on 3/24/We checked our system and found that *** *** signed up for our 7-day free trial, which continued on to an annual
subscription, as we do not offer a monthly subscription optionHer account is under: *** She subscribed to Smilebox and was billed $on 3/19/for an annual subscriptionWe refunded the amount billed to her Visa card ending in *** account on 4/27/Her subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, Tania M*** Customer Support Team Smilebox, Inc

November 16,
Case #***
*** ***
This letter is intended as a response to the complaint filed by *** *** on 11/09/
Unfortunately, we were unable to find an account under her current email address
In order to enable us to find your Smilebox account, We kindly
request from send the following information to [email protected] Email Address used to create Smilebox accountLast digits of the credit card chargedFull Name on the credit cardDate and amount of the last chargeThe billing address enteredPayPal users: please provide the Transaction ID or Billing Agreement ID
Sincerely,
Tania M***
Customer Support
Smilebox, Inc

December 15, 2015Case #*** **This letter is intended as a response to the complaint filed by *** ** on November 30th We checked our system and found that *** ** signed up for our 7-day free trial, which continued on to an annual subscriptionHer account is under:
***She subscribed to Smilebox and was billed $on November 8, for an annual subscriptionWe refunded the amount billed to her Paypal account (Transaction Reference#: ***)on December 15, Her subscription has been cancelled and she will not be billed againWe hope this will resolve this complaintSincerely, Samantha T***Customer Support Team Lead Smilebox, Inc

Revdex.com:I thought I only needed to reply with a rebuttal if I was unsatisfied but Smilebox refunded my money so I am quite satisfiedPlease feel free to say so in the published reportThank you so much for getting my wedding money back! Sincerely, *** ***

Complaint: ***I am rejecting this response because:I have been charged monthly since MayI would like all of my money back immediately
Sincerely,*** ***

Case # ***
NAME *** * ***
This letter is intended as a response to the complaint filed by *** * *** on August 30th We checked our system and found that *** * *** had an annual subscription to Smilebox
Her
account is under:
***@gmail.com
She was billed $on August 29, for an annual subscription
We refunded the amount that she was billed to her credit card on September 3,
Her subscription has been cancelled and she will not be billed again
We hope this will resolve this complaint
Sincerely,
Samantha T***
Customer Support Team Lead
Smilebox, Inc

March 28,
Case #***
*** ***
This letter is intended as a response to the complaint filed by *** *** on March 25th We checked our system and found that *** *** signed up for our 7-day free trial 5/6/2014, which continued on to a monthly
subscription, as we do not offer a monthly subscription optionHer account is under:
***@yahoo.com
She subscribed to Smilebox and was billed $on 5/06/2014, for an annual subscriptionWe have refunded the last amount that was charged to her account on 02/18/Her subscription has been cancelled on 3/14/and will not be billed again
We hope this will resolve this complaint
Sincerely,
Tania M***
Customer Support
Smilebox, Inc

I received a refund this morning in the amount of $47.88, the full amount I was chargedthat is all I really cared aboutThe excuse that they gave was actually pretty lameI hate to see them take advantage of others.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

February 23,
Case #***
*** ***
This letter is intended as a response to the complaint filed by *** *** on February 5th We checked our system and found that *** *** signed up for our 7-day free trial, which continued on to an annual subscription, as we
do not offer a monthly subscription optionHis account is under:
***
He subscribed to Smilebox and was billed $on 2/7/2016, for an annual subscriptionWe refunded the amount billed to his CARDTYPE credit card ending in *** on 2/12/His subscription has been cancelled and he will not be billed again
We hope this will resolve this complaint
Sincerely,
Tania M***
Customer Support Team Lead
Smilebox, Inc

Case #*** *** This letter is intended as a response to the complaint filed by *** *** on June 26th We checked our system and found that *** signed up for our 7-day free trial (credit card required), which continued on to an annual subscription because
we did not receive a cancellation request before the end of the trialHer paid account is under: ***@sbcglobal.netShe subscribed to Smilebox and was billed $on June 5, for an annual subscriptionThe earliest cancellation on file is on June 26, 2015. Before signing up, customers are shown the following screen [attached], which outlines our $annual price (equivalent to $3.99/mo, billed annually)Customers must also agree to the Club Smilebox Terms of Service, which outline our upfront, automatic billing policyHis subscription has been scheduled to cancel before renewal and he will not be billed againWe hope this will resolve this complaint Sincerely, Samantha T***Customer Support Team Lead Smilebox, Inc

Case #*** *** *** This letter is intended as a response to the complaint filed by *** *** on May 28th We checked our system and found that *** *** (spouse) signed up for a subscription in 2014, which continued with auto-renewal because we did not receive a
cancellation requestHer account is under:***@live.com She subscribed to Smilebox and was billed $on May 28, for an annually renewing subscriptionWe refunded the amount billed to her VISA credit card ending in *** on June 5, Her subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, *** ***Customer Support Team Lead Smilebox, Inc

March 19,
Case #***
*** ***
This letter is intended as a response to the complaint filed by *** *** on March 11th We checked our system and found that *** *** signed up for our 7-day free trial, which continued on to an annual subscription, as we do
not offer a monthly subscription optionHis account is under:
***
He subscribed to Smilebox and was billed $on 2/6/16, for an annual subscriptionWe refunded the amount billed to his Visa credit card ending in on 3/13/His subscription has been cancelled and he will not be billed again
We hope this will resolve this complaint
Sincerely,
Tania M***
Customer Support
Smilebox, Inc

January 25,
Case ***
*** ***
This letter is intended as a response to the complaint filed by *** *** on January 24th We checked our system and found that *** *** signed up for our 7-day free trial, which continued on to an annual
subscription, as we do not offer a monthly subscription optionHer account is under:
***
She subscribed to Smilebox and was billed $on 09/8/for an annual subscriptionWe refunded the amount billed to her Master credit card ending in *** on 1/25/Her subscription has been cancelled and she will not be billed again
We hope this will resolve this complaint
Sincerely,
Tania M***
Customer Support Team
Smilebox, Inc

June 11, Case # *** *** *** This letter is intended as a response to the complaint filed by *** *** on May 26th We checked our system and found that NAME signed up for our 7-day free trial, which continued on to an annual subscriptionHer account is under:
***@gmail.com She subscribed to Smilebox and was billed $on June 7, for an annual subscriptionWe refunded the amount billed to his CREDITCARD credit card ending in *** on REFUNDDATEHer subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, Samantha T*** Customer Support Team Lead Smilebox, Inc

May 22, Case #*** *** *** This letter is intended as a response to the complaint filed by *** *** on May 25th We checked our system and found that *** *** signed up for our 7-day free trial, which continued on to an annual subscription, as we do not
offer a monthly subscription optionHis account is under: ***@aol.com He subscribed to Smilebox and was billed $on 4/3/for an annual subscriptionWe refunded the amount billed to his Paypal account on 5/22/His subscription has been cancelled and he will not be billed again We hope this will resolve this complaint Sincerely, Tania M*** Customer Support Team Lead Smilebox, Inc

February 23,
Case #***
*** * ***
This letter is intended as a response to the complaint filed by NAME on February 19th We checked our system and found that NAME signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a
monthly subscription optionHis account is under:
***@gmail.com
He subscribed to Smilebox and was billed $on February 7th, for an annual subscriptionWe refunded the amount billed to his CARDTYPE credit card ending in #### on February 21, His subscription has been cancelled and he will not be billed again
We hope this will resolve this complaint
Sincerely,
Samantha T***
Customer Support Team Lead
Smilebox, Inc

May 25,
Case #***
*** ***
This letter is intended as a response to the complaint filed by *** *** on May 19th, We checked our system and found that *** *** signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a
monthly subscription optionHer account is under:
***
She subscribed to Smilebox and was billed $on 5/8/16, for an annual subscriptionWe refunded the amount billed to her PayPal account on 5/7/Her subscription has been cancelled and he will not be billed again
We hope this will resolve this complaint
Sincerely,
Tania M***
Customer Support
Smilebox, Inc

August 26,
Case # ***
NAME *** ***
This letter is intended as a response to the complaint filed by *** *** on August 17th
We checked our system and found that *** *** has an annual subscription to
Smilebox
Her account is under:
***@gmail.com
She was billed $on June29, for her annual subscription
We have refunded the amount that she was billed to her Visa credit card ending in ***
The refund will post to her account in two or three business days.
Her subscription has been cancelled and she will not be billed again
We hope this will resolve this complaint
Sincerely,
Samantha T***
Customer Support Team Lead
Smilebox, Inc

February 28th,
Case #***
*** ***
This letter is intended as a response to the complaint filed by *** *** on February 25th We checked our system and found that *** *** signed up for our 7-day free trial, which continued on to an annual
subscription, as we do not offer a monthly subscription optionHer account is under:
***@aol.com
She subscribed to Smilebox and was billed $on 8/1/14, for an annual subscriptionShe canceled her membership on 7/31/and is currently using Smilebox Free Version
We hope this will resolve this complaint
Sincerely,
Tania M***
Customer Support
Smilebox, Inc