Smilebox Inc

Case #***
*** * ***
This letter is intended as a response to the complaint filed by *** * ***on January 14th We checked our system and found that *** signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription
optionHer account is under
***
She subscribed to Smilebox and was billed $on January 2, for an annual subscriptionWe refunded the amount billed to her VISA credit card ending in *** on January 14, Her subscription has been cancelled and she will not be billed again
We hope this will resolve this complaint
Sincerely,
Samantha T***
Customer Support Team Lead
Smilebox, Inc

March 15, Case #*** *** *** This letter is intended as a response to the complaint filed by *** *** on March 11th We checked our system and found that *** *** signed up for our 7-day free trial, which continued on to
an annual subscription, as we do not offer a monthly subscription optionHer account is under: ***_***@yahoo.com She subscribed to Smilebox and was billed $on January 2, for an annual subscriptionWe refunded the amount billed to her Visa card ending in *** on 03/15/Her subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, Tania M*** Customer Support Team Smilebox, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Case # *** ***This letter is intended as a response to the complaint filed by *** *** on April 15th We checked our system and found that *** signed up for an account in April and was billed for an annual renewal because we did not receive a cancellation request
before the set renewal dateHer account is under:***@yahoo.com She subscribed to Smilebox and was billed $USD on April 14, for an annual subscriptionWe refunded the amount billed to her MasterCard credit card ending in on April 16, 2015, as requestedHer subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, *** ***Customer Support Team Lead Smilebox, Inc

Case #*** *** This letter is intended as a response to the complaint filed by *** *** on June 22nd We checked our system and found that *** signed up for our 7-day free trial (credit card required), which continued on to an annual subscription, as
we do not offer a monthly subscription optionHis paid account is under: ***@gmail.com He subscribed to Smilebox and was billed $on May 25, for an annual subscriptionBefore signing up, customers are shown the following screen [attached], which outlines our $annual price (equivalent to $3.99/mo, billed annually)Customers must also agree to the Club Smilebox Terms of Service, which outline our upfront, automatic billing policyHis subscription has been scheduled to cancel before renewal and he will not be billed againWe hope this will resolve this complaint Sincerely, Samantha T***Customer Support Team Lead Smilebox, Inc

Case #*** * ***This letter is intended as a response to the complaint filed by *** *** on February 26th We checked our system and found that *** signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthlysubscription
optionHer account is under: ***@gmail.comShe subscribed to Smilebox and was billed $on July 27, for an annual subscriptionBefore signing up, customers are shown the following screen (attached) which outlines our $priceAs an exception to our Terms of Service, we have refunded the amount billed to her MasterCard credit card ending in *** on July 27, Her subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, Samantha T***Customer Support Team Lead Smilebox, Inc

December 15, 2015Case #*** ***This letter is intended as a response to the complaint filed by *** *** on December 3rd We checked our system and found that *** *** signed up for our 7-day free trial, which continued on to an annual subscriptionHer account is under:
***@gmail.comShe subscribed to Smilebox and was billed $on July 8, for an annual subscriptionWe refunded the amount billed to her MasterCard account ending in #*** on December 15, Her subscription has been cancelled and she will not be billed againWe hope this will resolve this complaintSincerely, Samantha T***Customer Support Team Lead Smilebox, Inc

Case #[redacted]  This letter is intended as a response to the complaint filed by [redacted] on April 15th 2015. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription option....

Heraccount is under: [redacted]@fortunamedia.caShe subscribed to Smilebox and was billed $47.88 USD on April 16, 2015 for an annual subscription. We refunded the amount billed to her Visa credit card ending in [redacted] on April 18, 2015. Her subscription has been cancelled and she will not be billed again.  We hope this will resolve this complaint. Sincerely, [redacted]Customer Support Team Lead Smilebox, Inc.

April 24, 2016
Case #[redacted]
This letter is intended as a response to the complaint filed by [redacted] on April 17th 2016. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription option. Her account is under:
[redacted]
She subscribed to Smilebox and was billed $6.99 on 2/18/16, for a monthly subscription. We refunded the amount billed to her Discover credit card ending in [redacted] on 3/28/2016. Her subscription has been cancelled and she will not be billed again.
We hope this will resolve this complaint.
Sincerely,
Tania M[redacted]
Customer Support
Smilebox, Inc.

Complaint: [redacted]I am rejecting this response because:This was taken from their website:
INITIAL SUBSCRIPTION PAYMENT AND AUTOMATIC SUBSCRIPTION RENEWALYou agree to pay Smilebox the applicable service charges applicable to your subscription(e.g. monthly or annually) for your use of the Services using a valid Payment Method, plus any applicable taxes, in accordance with the billing terms and prices applicable to your subscription. You authorize Smilebox to automatically bill the Payment Method you provide on each applicable subscription period renewal date until you cancel the Services. Payments are billed in advance at the beginning of the applicable subscription period.Smilebox reserves the right to offer different prices, promotions and/or discounts to different users from time to time, at its sole discretion.
I was never given the choice of monthly or annually.  I did assume that it was monthly.  I find the website and business to be highly deceptive as indicated by many consumers who complained to the Revdex.com and on other sites as well.Sincerely,[redacted]

Case #[redacted]This letter is intended as a response to the complaint filed by [redacted] on May 25th 2015. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, because we did not receive a cancellation request...

before the end of the trial period. Her account is under: [redacted]@yahoo.comShe subscribed to Smilebox and was billed $47.88 on May 18th, 2015 for an annual subscription after the payment could be processed. We do not have any record of a cancellation request within the trial period, only a voicemail dated May 24th, 6 days outside of the trial period.  If [redacted] is able to provide record of her earlier cancellation request, we would be happy to review her account. Her subscription has been scheduled to cancel before renewal and she will not be billed again.  We hope this will resolve this complaint.  Sincerely, [redacted]Customer Support Team Lead Smilebox, Inc.

This letter is intended as a response to the complaint filed by [redacted] on September 18th 2016. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription option. His account is...

under:
 
[redacted]
 
He subscribed to Smilebox and was billed $47.88 on 8/21/2016, for an annual subscription. We refunded the amount billed to his Visa credit card ending in [redacted] on 09/6/2016. His subscription has been cancelled and he will not be billed again.
 
We hope this will resolve this complaint.
 
Sincerely,
[redacted]
Customer Support
Smilebox, Inc.

This is not the case. You never cancelled with us as a company following the procedure you agreed to on signing up. You are not obliged to sign  up but if you do you accept out terms on submission. As per the normal practices of most services across the business. Your complaint has occurred after you cancelled your card, without notifying us. Therefore we would automatically bill. If the amount goes through that is the fault of your bank, it should have failed. At which point the system would attempt to collect again and on failing to collect would close your account. We were unaware your card had been cancelled as you had neglected to tell us, your membership was therefore active and set to collect. You were fully aware of how to cancel through the system. If you have an email with such correspondence we would be happy to view it. We have cancelled and refunded you in the past. It is not fraud that customers who choose to sign up, entering a contract, by accepting our terms then do not proceed according to terms and fair practices. You purchased a service and then cancelled the card you signed up, we could claim you tried to avoid payment for a service we had provided you with.Either way, we have agreed to help you. But cannot find an open account for you, as the ones under your email correspondence are already closed and have been for a while. You have clearly opened more than one account over the years and received customer support and yet you now claim not to have, we have attached such correspondence. This is not what the Revdex.com is for.Please provide us with the details of your account or payment transactions. We we will consider refunding only the cost of the membership. No more. We do not take responsibility for others decisions.1. Email Address used to create Smilebox account2. Last 4 digits of the credit card charged3. Full Name on the credit card4. Date and amount of the last charge5. The billing address entered6. PayPal users: please provide the Transaction ID or Billing Agreement ID

Hello,
Unfortunately, we were unable to find an account under the email address provided.
**Please share with us:**1) Name on the credit card2) Last 4 digits only of the credit card charged3) Date and amount of the last charge4) The billing address entered5) PayPal users: please provide the transaction ID or billing agreement IDPlease send this information at [email protected]

June 27, 2016
 
Case #[redacted]
 
This letter is intended as a response to the complaint filed by [redacted] on June 22th 2016. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an...

annual subscription, as we do not offer a monthly subscription option. His account is under:
 
[redacted]@gmail.com
 
He subscribed to Smilebox and was billed $47.88 on 6/1/16, for an annual subscription. We refunded the amount billed to his MasterCard credit card ending in [redacted] on 6/27/16. His subscription has been cancelled and he will not be billed again.
 
We hope this will resolve this complaint.
 
Sincerely,
[redacted]
Customer Suppot
Smilebox, Inc.

She subscribed to Smilebox and was billed $47.88 on 12/14/15 for an annual subscription. We refunded the amount billed to her Visa credit card ending in [redacted] on 01/05/2016. Her subscription has been cancelled and she will not be billed again.

Complaint: [redacted]I am rejecting this response because: That is not honest, they use big letters to say that the service in FREE everywhere in the website, but in the last screen where you are supposed to only enter the card information they put that, why don't they state it clearly, ask you to check mark on the price? something to aware the customer?, just because that is exactly what they don't want to do!, , why didn't they send me a payment confirmation or receipt?, they do everything to hide the charge, why so many people complain for the exact same thing on-line?, they even have a dedicated website of customers complaining.Check it out:[redacted]Even with Revdex.com, they have had 253 complaints!!!, that is really amazing:http://www.Revdex.com.org/alaskaoregonwesternwashington/business-reviews...⇄

Case #[redacted]This letter is intended as a response to the complaint filed by [redacted] on Sept 11th 2015. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an monthly subscription and was not cancelled because we never received a...

cancellation request. Her account is under:[redacted]She subscribed to Smilebox and was billed $6.99 on May 10, 2015 on to September 10th 2015 before her account was eventually cancelled successfully online. The first and only contact we received from [redacted] was a reset password request. In our response, we let her know that she had two accounts, one free and one in trial that was set to begin a paid membership. We do not have any other tickets or cancellation requests on file. Her subscription has been cancelled since Oct 2015 and she will not be billed again. We hope this will resolve this complaint. Sincerely, Samantha T[redacted]Customer Support Team Lead Smilebox, Inc.

March 15, 2017   Case #[redacted] [redacted]
  This letter is intended as a response to the complaint filed by [redacted] [redacted] on February, 24th 2017.   Unfortunately, we were unable to find an account under her current email address.   In order to...

enable us to find her Smilebox account, please provide us with the following details:   1.  Email Address used to create Smilebox account 2. Last 4 digits of the credit card charged 3. Full Name on the credit card 4. Date and amount of the last charge 5. The billing address entered 6. PayPal users: please provide the Transaction ID or Billing Agreement ID   Important: Details must be sent to ‘’ [email protected] ‘’.   Looking forward to hearing from you. We hope this will resolve this complaint.   Sincerely, Tania M[redacted] Customer Support Team Smilebox, Inc.