Smilebox Inc

Case #[redacted]This letter is intended as a response to the complaint filed by [redacted] on May 13th 2015. We checked our system and found that [redacted] signed up for our 7-day free trial on April 26th 2015, which continued on to an annual subscription, as we no longer offer a...

monthly subscription option. Her account is under: [redacted]@gmail.comShe subscribed to Smilebox and was billed $47.88 on April 4th, 2015 for an annual subscription. Before signing up, customers are shown the following screen [attached], which outlines our $47.88 annual price (equivalent to $3.99/month, billed annually).  Customers must also check that they agree to the Club Smilebox Terms of Service that outline our upfront, automatic billing policy. Her subscription has been scheduled to cancel before renewal and she will not be billed again.  We hope this will resolve this complaint.  Sincerely, [redacted]Customer Support Team Lead Smilebox, Inc.

July 8, 2015 Case #[redacted] This letter is intended as a response to the complaint filed by [redacted] on June 24th 2015. We checked our system and found that [redacted] contacted us on June 16th regarding her order. Her account is under:[redacted]@aol.comAfter letting us...

know about the problem with her order, we responded within 3-4 business days with a full refund of her order. Her order sbx1461309 was refunded in full on June 22nd, 2015.  We hope this will resolve this complaint.  Sincerely, Samantha T[redacted]Customer Support Team Lead Smilebox, Inc.

Case #  [redacted]
NAME   [redacted]
 
This letter is intended as a response to the complaint filed by [redacted] on July 31st 2015.
 
We checked our system and found that [redacted] had an annual  subscription to Smilebox.
 
Her account is under:
 
[redacted]@hotmail.com
 
She was billed $47.88 on May 29, 2015 for her annual subscription.
She disputed this billing with her credit card company, and they will make a decision as to her dispute of this billing.
If she has questions she should contact them.
Her subscription has been cancelled and she will not be billed again.
 
We hope this will resolve this complaint.
 
Sincerely,
 
Samantha T[redacted]
Customer Support Team Lead
Smilebox, Inc.

This letter is intended as a response to the complaint filed by [redacted]l on September 12th 2016
 
Unfortunately, we were unable to find an account under your current email address.
 
In order to enable us to find your Smilebox account, please provide us with the following...

details:
 
1.  Email Address used to create Smilebox account
2. Last 4 digits of the credit card charged
3. Full Name on the credit card
4. Date and amount of the last charge
5. The billing address entered
6. PayPal users: please provide the Transaction ID or Billing Agreement ID
 
Looking forward to hearing from you.
 
We hope this will resolve this complaint.
 
Sincerely,
[redacted]
Customer Support
Smilebox, Inc.

September 29th, 2016
 
Case #[redacted]
 
This letter is intended as a response to the complaint filed by [redacted] on September 29th 2016. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual...

subscription, as we do not offer a monthly subscription option. His account is under:
 
[redacted]@live.com
 
He subscribed to Smilebox and was billed $47.88 on 09/23/2016, for an annual subscription. Paypal refunded the amount billed to his Paypal account on 09/26/2016. His subscription has been cancelled and he will not be billed again.
 
We hope this will resolve this complaint.
 
Sincerely,
Tania M[redacted]
Customer Support
Smilebox, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

June  11, 2017   Case # [redacted] [redacted] This letter is intended as a response to the complaint filed by [redacted] [redacted] on May 26th 2017. We checked our system and found that NAME  signed up for our 7-day free trial, which continued on to an annual subscription. Her account...

is under:   [redacted]@aol.com She subscribed to Smilebox and was billed $47.88 on May 29, 2017  for an annual subscription. We refunded the amount billed to his CREDITCARD credit card ending in [redacted] on REFUNDDATE. Her subscription has been cancelled and she will not be billed again.   We hope this will resolve this complaint.   Sincerely, Samantha T[redacted] Customer Support Team Lead Smilebox, Inc.       Case # [redacted] [redacted] This letter is intended as a response to the complaint filed by [redacted] [redacted] on May 26th 2017. We checked our system and found that NAME  signed up for our 7-day free trial, which continued on to an annual subscription. Her account is under:   EMAIL   She subscribed to Smilebox and was billed $47.88 on May 29, 2017  for an annual subscription. We refunded the amount billed to his CREDITCARD credit card ending in [redacted] on REFUNDDATE. Her subscription has been cancelled and she will not be billed again.   We hope this will resolve this complaint.   Sincerely, Samantha T[redacted] Customer Support Team Lead Smilebox, Inc.

Case #[redacted] [redacted]This letter is intended as a response to the complaint filed by [redacted] [redacted] on June 12th 2015. We checked our system and found that [redacted] signed up for an annual subscription, which continued with renewal because we did not receive a cancellation request. Her...

account is under:[redacted]@yahoo.comShe subscribed to Smilebox and was billed $47.88 on June 14, 2015 for an annual subscription. We already refunded the amount billed to her VISA credit card ending in [redacted] on June 18, 2015. Her subscription has been cancelled and she will not be billed again. We hope this will resolve this complaint. Sincerely, Samantha T[redacted]Customer Support Team Lead Smilebox, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

December 21, 2016
 
Case #[redacted]
 
This letter is intended as a response to the complaint filed by [redacted] on December 1st, 2016. We checked in our system and found that the following account is a **FREE, basic account...

only**:[redacted]@comcast.net
 
We kindly request from [redacted] to provide us with the following information at ‘’ [email protected]
 
Please share with us the following information:
1) Full name on the credit card
2) Last 4 digits only of the credit card charged
3) Date and amount of the last charge
4) The billing address entered
5) PayPal users: please provide the transaction ID or billing agreement ID
 
We hope this will resolve this complaint.
 
Sincerely,
Tania M[redacted]
Customer Support
Smilebox, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I sent the the email with the information requested and my daughter had already sent them an email from her email which is the account email. 
Sincerely,
[redacted]

February 23, 2016
Case # [redacted]
[redacted]
This letter is intended as a response to the complaint filed by [redacted] on February 17th 2016. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual...

subscription, as we do not offer a monthly subscription option. His account is under:
[redacted]@yahoo.com
He subscribed to Smilebox and was billed $47.88 on 2/11/2016, for an annual subscription. We refunded the amount billed to his Visa credit card ending in [redacted] on 2/23/2016. His subscription has been cancelled and he will not be billed again.
We hope this will resolve this complaint.
Sincerely,
Tania M[redacted]
Customer Support Team Lead
Smilebox, Inc.

Hello,
They had only refunded 1 months worth of charges.  Not the $60+ in the original complaint.  So, they refunded $6.99.  In my response to that I stated that I guess they just were not going to refund the remaining amounts but they need to fix their website and they MUST send emails of charges to people letting them know of the impending charges before charging.  they stated that they sent out an email stating I was going to be charged and I stated that I never got them so I asked them to provide all of the emails they sent stating I was about to be charged as well as the email addy they were sent to and they NEVER did this.  I believe this is an unfair business practice and I hope someone can make them change this.  
Again, I 'attempted' unsuccessfully to cancel my entire acct with them last year and they moved me to a monthly charged acct w/out sending me an email stating I had been moved or any follow up emails stating that I was going to be charged.  I believe they do this on purpose hoping that people won't notice the 6.99/mo that is being charged...and they were right.  I didn't notice until I got to the final month of my payments and my credit card company told me I still had a balance. :-(

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Case #[redacted] This letter is intended as a response to the complaint filed by [redacted] on April 30th 2015. We checked our system and found that [redacted] signed up for our 7-day free trial on March 2nd 2015, which continued on to an annual subscription, as we do not offer a...

monthly subscription option. His account is under:[redacted]@gmail.com He subscribed to Smilebox and was billed $47.88 on March 10th, 2015 for an annual subscription. Before signing up, customers are shown the following screen [attached], which outlines our $47.88 price, billed annually.  Regarding the service, our RSVP system is set up so that whenever a recipient comments on a creation, they will receive a notification when another recipient comments after them. At this time, there is no way to turn off this automatic feature. We are also unable to guarantee that 100% of recipients receive a creation due to external mail services outside our control. Because [redacted] is unhappy with his experience, we have refunded the full amount billed to his Visa credit card ending in [redacted] on May 6, 2015. His subscription has been cancelled and he will not be billed again.   We hope this will resolve this complaint.  Sincerely, [redacted]Customer Support Team Lead Smilebox, Inc.

To who it may conconer,
I just wanted to let you all know my complaint #[redacted] with smilebox was resolved Monday 5/21/2015. Thanks for your time.
 
[redacted]

Case #[redacted]  This letter is intended as a response to the complaint filed by [redacted] on May 20th 2015. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly...

subscription option. Her account is under:[redacted]@ymail.comShe subscribed to Smilebox and was billed $47.88 on May 19, 2015 for an annual subscription. After contacting us, we refunded the amount billed to her [redacted] account with billing agreement ID[redacted] on May 21, 2015. Her subscription has been cancelled and she will not be billed again.We hope this will resolve this complaint.  Sincerely, [redacted]Customer Support Team Lead Smilebox, Inc.

Complaint: [redacted]
I am rejecting this response because:The offender states that they refunded my money. This was never done.  I never received the refund. Please reinvestigate.  Regards, [redacted]

Complaint: [redacted]I am rejecting this response because:  When I sign up for this service; it only displayed that I would be charged $3.99 per month.  I would have never sign up for this service if I knew that I could possibly be billed $47.88 at once.  Plus they tell you that you can cancel during your 7-day trial in which they know their site won't allow you to do so; experiencing all kind of technical difficulties.  To pay $47.88 for a service that most people will probably use only once is redundant.  This is definitely a scam; and charging someone's credit card for an amount that I never agreed upon is called FRAUD.  I probably will never get my money back ; but one thing for sure is all never be had again.
Sincerely,[redacted]

Case # [redacted]
This letter is intended as a response to the complaint filed by [redacted] on January 23rd 2016. We checked our system and found that [redacted] signed up for an annual subscription, which renewed automatically because we did not receive a cancellation request...

from her before the renewal date. Her account is under:
[redacted]
She subscribed to Smilebox and was billed $47.88 on January 2, 2016 for an annual subscription. We refunded the amount billed to her PayPal account on February 4th, 2016. Her subscription has been cancelled and she will not be billed again.
 
We hope this will resolve this complaint.
 
Sincerely,
Samantha T[redacted]
Customer Support Team Lead
Smilebox, Inc.