Smitty's Restaurants

[redacted] Please note: This is our 6th response on this issue - we have been trying to come to a resolutionColeman Furniture has addressed the concern from the customer regarding the bed "being wobbly"Coleman Furniture has addressed this concern by sending a technician who determined the item was up to manufacturer standardsAdditionally Coleman Furniture has offered to refund this customer in the amount of $for the issues that transpiredThe only resolution this customer is willing to accept is to be fully refunded Coleman Furniture will be wiling to offer a one time courtesy...the customer can donate their furniture to a reputable charity in the name of Coleman FurnitureColeman Furniture would then be happy to fully refund the customer.Sharon M [redacted] Coleman Furniture

[redacted] Customer received sofa and love seat that had what looked like slice marks on the leather when delivered by our New Mexico delivery partner.? Both items were refused at time of delivery.Our manager has spoken to the customer, we are having the replacement leather for both pieces sent to the customers home and a tech will go to the customers home to replace the leather.? Customer has agreed to that and the material has already been shipped via [redacted] ? We will continue to work to get this resolved properly.Sharon M [redacted] Coleman Furniture

[redacted] The customer signed delivery paperwork on 10/*/indicating that they had received their items, inspected them and found them to be in good condition. The customer then advised us via telephone that the issue had been resolved.Sharon M [redacted] Coleman Furniture

[redacted] ? We have successfully resolved this issue with the customer and the order is being deliverd on? 11/*/? The customer was under the impression that the sofa came un-assembled and would be out together in her home.? She has since been properly informed and is accepting re-delivery.? The show wood was damaged during delivery as she did not take note of dimensions and replacement show wood was ordered.? To make sure it is not damaged during delivery they will be attaching the show wood after delivering inside her home.This should resolve all issues.? Sharon M [redacted] Coleman Furniture? ? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]As I have said before, I realize it is not Coleman's fault that problems have developed with the finish on my furniture even before a year is upI do feel however, that they should have their client's interest firstThey did not know as I also did not know that problems would develop, but I think that they could also stick up for me with [redacted] furnitureThis is not a cleaning issue and never has either company even wanted to look at the physical set even though I offered to send them the arm of a chair to see what I have been complaining aboutDo not know why the manufacturer will not deal with me directlyHope this mess will be resolved Thank you for your time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] The customer received all the items on their order except an armless loveseat that had to be replaced That item has shipped from the manufacturer and is at the local delivery company The customer will receive a call to schedule delivery of their final item within 3-days and this will completely resolve all issues the customer had.Once again we apologize for the issues involved [redacted] Coleman Furniture

[redacted] ? This customer placed her order online on 1to question her delivery status and was advised by Virginia that her items had just arrived at the local delivery company and that they would inspect and contact her to schedule delivery within a few days.? Customer was contacted on 2by Beltmann and scheduled for 216.? Customer then rescheduled on the [redacted] for delivery on 216.Customer has received delivery and signed delivery checklist indicating no issues.? Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has been extensively working with this customer towards resolving the issue with ottomanColeman Furniture proceeded to source, schedule and absorb the cost to resolve the issue with the ottomanOn 417,a certified furniture technician went to the customer's home and resolved the issues with the broken frameThe ottoman is now up to 100% manufacturer standards and the issue has been resolved and completed Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture apologizes for any miscommunication that may have contributed to the customers unhappiness However, the sales prices that we are given are set by the manufacturer for very specific sales days and periods The sales prices are only good for the specific dates that the manufacturer set and for orders placed during that time Coleman Furniture, are contractually obligated to offer the items at the pricing set by the manufacturer As such we are not able to sell the item to the customer at the pricing he is asking for.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The legs to the dresser were/are not damagedWe have them at our houseThis is the first I've heard about damaged legs and replacement of the legsI'm attaching pictures for your referenceThe first picture, coleman1, is of the dresser as it was delivered to us originallyThe dresser was damaged upon arrival (even though Coleman assures all its customers that the furniture is fully inspected before delivery)The 2nd and 3rd pictures are of the "repaired" furnitureThis is what Coleman considers repaired and 'restored to 100% factory standards'? We have agreed to have the dresser delivered a 3rd time b/c Coleman advised us that if we refused delivery it would be considered a return and our money would be refunded minus shipping and a 25% restocking feeWe don't want a repaired dresserWe want a replacement, however, Coleman is making it difficult for this to happen by insisting that their policy is to repair first and then replace the damaged item.? If a product is found to have damage, and damage is noted on the delivery receipt; we will send a the necessary parts and correct the problem at our expenseRemedies may include, but not limited to repair by a professional furniture repair technician, part replacements, both repair and part replacements, or a full unit replacement, all at no cost to the customer Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have never ordered any partial furniture from Coleman Furniture when they took my payment over the phoneSo, if they do not have the complete set, I need to cancel the order and get my full refund back $6,to purchase from some where else.Thanks! [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Coleman Furniture has actively tried to work with this customerThe customer had advised on , Coleman Furniture has not received the necessary paperwork.Once the customer provides Coleman Furniture with the necessary paperwork and pictures we will be happy to review the issues at handSharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The drop down drawers are still broken and don't work as designed and they falsely described their product in their advertisementWe have contacted them multiple times and told them we were not satisfied so I am unsure why they are saying that they resolved the problemIn addition we have tried multiple times to give their product a bad review on their site however their site will not post itThis just shows you how deceptive they arePlease note I tried uploading pictures but your site couldn't process them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I should not have to fix or repair this damage caused by their shipping company !Also , I paid well over $1600.00 to receive a complete order in which I cannot. The power cord is missing from the Bluetooth console of the couch , and they are telling me that they will only provide tracking information only after 5-15 days from when I contacted them. This is ridiculous ! How am I suppose to enjoy and utilize the new couch I purchased ? And why should I have to wait until most likely 3 weeks until I receive the cord ?? They didn't offer an type of compensation whatsoever for this. The process they told me and is in their emails are , the couch gets ordered from the manufacturer, and then gets shipped to them so they can inspect it , after that it gets transferred over to the shilling company. So why didn't they inspect that there is no power cord for the unit ?? This isn't my fault and I shouldn't have to wait most likely 3 weeks to receive something that should have came with my couch ( purchase). After speaking to them about it , they said they don't offer any compensation. I paid well over $1600.00 to sit and wait another 3 weeks to really utilize my couch ?? Unacceptable !! In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: A response from the manufacture shouldn't take this longFrom the first complaint to this company about the defect they was informed that the cut was off and the cut still remains off from the second product I received How much longer should I continue to wait? It's been about a week now I've sent pictures, had a professional come out and assist and the problem at hand still remain the same As a customer I believe Coleman Furniture should refund my money, pay for shipping if they want the product back or consider this a loss and refund Affirm Finance their monies and have Affirm close my account out as paid in full I will then be willing to find someone local or near by with the hopes of getting this table fixed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Don't waive any fees then, but simply assume responsibility as wellPay me the hrs of missed workedAnd the inconvenience of having to wait almost year for you guys to complete an orderI assure you my hrs missed in vain because of Colemans mistakes surpasses $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Coleman Furniture understands the customer's frustration relating to this situationColeman Furniture recognized that the initial item came in damaged and has contacted the manufacturer to order a replacement topOn 1016, the manufacturer had advised that the item is being prepared for shipment and should be at the customer's local delivery hub within the next daysOnce it arrives at the delivery hub the item will be inspected and the customer will be contacted to schedule a delivery Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands that the customer is frustrated. However, the customer was advised of the cancellation fees when they placed their order with us. This is part of the terms and conditions that the customer agreed to when they placed their order. The customer also agreed to the fees when they spoke to our representatives to cancel their order. As such we have followed our policy that customer was advised of and the fees are valid. We will not be addressing furtherSharon M [redacted] Coleman Furniture

[redacted] Refund for this customer has been applied and email copy was sent to customer days ago.This should resolve all outstanding issues on this order. Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Coleman furniture did send pictures however, they were not taken close up to all of the alleged repaired damaged spots therefore the damage cannot be seen as well as in personIn addition, pictures were not taken of areas of concernWhen you look at the pictures attached, the photos they sent me, look closely because you can see the paint that does not match, the paint that covered up damage without being smoothed outI have inspected the furniture twice in person at the warehouse and the furniture is in terrible conditionThat is the exact reason I had a professional furniture repair technician look at the furniture and shown in his report, the furniture is not in 100% manufacturers specificationsI do not understand why they had someone from the delivery company repair the furniture when they had someone from a furniture protection company originally evaluate the furniture and write up a report for them, a report in which I was not allowed to see or have a copy ofBy the looks of the "repairs" that were made, the person who "repaired" the furniture has absolutely no experience doing such and most likely does not have the credentials to do soColeman has many complaints and bad reviews online similar to my own experienceIt seems to me that this company does this often and has been getting away with charging people an unfair amount of money because they can not accomplish customer satisfaction In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]