Smitty's Restaurants

[redacted] Coleman Furniture recognizes the frustration that the customer has experienced pertaining to the order that was deliveredAlthough the issues were not indicated at the time of delivery, in the spirit of partnership, Coleman Furniture would like to allot $towards the customer sourcing and scheduling a technician to address the issue with the doors needing to be adjustedOnce the customer provide us with an itemized receipt which includes company logo, date the work was performed, service (s) performed and total amount paid, we will be happy to reimburse you.Sharon M [redacted] Coleman Furniture

[redacted] The customer signed delivery paperwork on 10/*/indicating that they had received their items, inspected them and found them to be in good condition The customer then advised us via telephone that the issue had been resolved.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The furniture is defective and the defect was not visible at the time of deliveryIt was only when an attempt was made to straighten it that the defect (the bracing) gave awayThe shipping fee the business is trying to charge is not reasonable it is more than 33% of the cost of the desk! The representative from the company indicated the desk was beng replaced by the manufacturer so the business is absorbing NO costSo the response from the business is factually falseAgain I did not agree to purchase a defective product and either the furniture company or the manufacturer should be paying all costs related to the defective desk In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] ? Customer placed order on April *, 2016.? The item was delivered to the local delivery company on April **, 2016.? Items arrive at the local delivery company and are then inspected to ensure that they are at 100% manufacturer specifications ad then the customer is contacted for delivery.? Delivery was scheduled for the customer with a delivery date of 516.? Per our terms and conditions that customer must agree to at the time they place their order? Delivery time frames are an estimate - actual delivery ? may occur earlier or later than scheduled due to the nature of long-distance, nationwide shipping and unforeseen eventsColeman Furniture is unable to offer compensation for deliveries that do not occur exactly as scheduledThe customer is in an area that is only serviced infrequently, there are no earlier deliveries available for the customer.? Coleman Furniture is not able to have scheduled earlier nor do we compensate for delays in? delivery.? Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture recognizes the customer's frustration at believing the item did not require a box springThis item clearly states via the online description that a box spring is requiredAdditionally, the item was fully assembled by Coleman Furniture and was ready to be used in the customer's homeThe customer opted to return the item since she had not purchased the box springUpon learning of the corresponding return fees (which are indicated in our terms and conditions) the customer felt that she was being misleadThe item is currently at the local delivery company and is ready to be delivered upon the customer indicating they will accept delivery.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , My Issue I had with Coleman they had not one but errors going on with my orderFirst they damaged my table and chair they had to replace the table and my table legs Then come to find out they ordered the WRONG Legs which means I still have to waitWhen my parts should have been ordered right the first time This is the reason why I have been so frustrated with ColemanHowever,Thank you, [redacted] for resolving my concern please have Coleman contact me immediately once my parts have been received Sincerely, [redacted]

[redacted] Coleman Furniture understands that the customer is unhappy with order he has received.? However, the customer signed our delivery paperwork indicating that the items were received, inspected and found to be in good condition.? Customer called a week later advising that there were issues with his items.? We advised that since items were received in good condition we were only able to send parts if available to resolve his issue.? We have sent a furniture marker touch up kit to the customer to resolve the issues he advised? We have addressed this issue for the customer and will not be replacing the items as they were delivered to the customer in 100% condition.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has been working with this customer to get her the cushions she has requested.? The customer received delivery of their items in January of and contacted us in February of advising they had issues with their cushions.? The customer was outside of their warranty and as a courtesy we told the customer we would send them cushions which were sent.? The customer has since advised they need more cushions.? We advised that as they are outside their warranty we can attempt to send the items if they are still available.? However we are unaware of what cushions the customer is in need of.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is NOT satisfactory to me and the matter has NOT been resolved.? See attachmentI will not be satisfied until replacement parts have been receivedActions speak louder than words Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: A manager from the business did call me yesterday to discuss this issueI was offered an option to refund the amount for hutch/buffetBut, I had to reject it, as they offered to refund only for hutch/buffetI have some pieces (table/chairs) of this dining set sitting here in my home and we intend to have the entire set to be deliveredI requested the business to either deliver the entire order or cancel the entire order and take away the dining table/chairs from my home and refund for the entire orderThat was rejected by the business.The business advised that they will work on delivering the remaining pieces of the set (hutch/buffet) by end o May But, no guarantees were given in this regardI have no confidence in the business delievering on this timeline, as the earlier promised timelines were conveniently neglected without any notificationI was also offered some conpensation for the delay in processing this order (it's been months since I placed this order and my credit card charged)I did request detailed information in regards to the compensation be spelled out in an emailI haven't received any response yet from the business manager yet ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

The situation is not resolved because the company has to replace the damaged pieces ( headboard, both side rails and nightstand) which I have been to have been orderedI let them know I need this furniture by 10/ [redacted] or I need a full refund as I have company coming in from out of town and I need bedroom furniture If this furniture is not received by or before 10/ [redacted] I will need to purchase furniture from another company Coleman furniture can not guarantee delivery just stated they will update me with estimated dates They also will not agree or confirm I will receive a full refund which is what I have ask for now for weeks This company had had my payment in full since 7/** I have been more than flexible and I have tried to work with this company Like I said if I do not receive this furniture by 10/ [redacted] I DO NOT want it and want a FULL refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] Coleman's statement is not trueI did retain the boxes and labels as requestedPictures where forwardedI also donated the damaged furniture to Goodwill and the receipt was forwarded to Coleman, customer service (Lori C***? and? Arele Ei [redacted] and they never respondedColeman never intended to do good on the furniture replacementsI was only advised by customer support (Lori C***)? to withd [redacted] all claims firstI was strongly advised by [redacted] Payments not to proceed with the withd [redacted] since it was not the way to go about itI finally got a refund from [redacted] and Im very thankful for thatColeman would have never sent replacements and would have kept my moneyThis business should be investigated and/or finedI have put complaints with various institutions in order to prevent Coleman Furniture from trying to do business this way.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Customer received delivery of his sofa on At the time of delivery the drivers contacted the customer and he advised he was unable to accept delivery and would not be able to do so for another hours Drivers are not able to wait for extended periods of times past the delivery time frame and advised the customer he would have to reschedule The missed delivery and re-delivery fee is $and the customer is responsible for that Coleman Furniture has already waived one fee and can not waive any additional fees Item is ready for delivery as soon as customer pays feesSharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands the customer is frustrated in regards to this issue.? As the delivery of this item was signed for indicating there were no issues we are not able to assist as previously noted.? As a gesture of good will we will compensate the customer $for the issue they have experienced.Sharon M [redacted] Coleman Furniture

MadelineColeman Furniture has made an effort by leaving a message on 6/*/and following via email with the customerAn offer was made to order a new headboard and nightstand directly from the manufacturer and schedule delivery to the customer.? Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Madeline Coleman Furniture has been in contact with the customer and advised her that any storage fees for her order would be waived and not be passed on to her and that she would be assessed no additional chargesThis should now resolve outstanding issuesSharon M [redacted] Coleman Furniture

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The repair made it look worse than the original. I am simply asking for the repair to be done again OR replace the couch. The pictures attached show the poor work done by the technician. And no one contacted me with a $100 compensation after I complained about the repair.Thank you. [redacted] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

[redacted] Customer has been advised that the buffet/ hutch is on back order and will be delivered to the customer as soon as the manufacturer releases it and ships it to the local delivery company for Coleman Furniture.? Customer has been offered compensation for the delays in delivery.? [redacted] Coleman Furniture