Smitty's Restaurants

***In response to customer's request.On 1/*/our delivery partner, *** ***, delivered furniture which included a buffet and a hutchThe customer advised via the bill of lading that the "...glass panel in the hutch was too low and the glass was wobbly..." On 1/**/a furniture technician was sent to the customer's home to address the issue pertaining to the hutchThe technician provided washers and additional hardware to address issues with glass being wobbly. On 5/**/15, the customer *** *** advised via email that there was still an issue with the buffet.On 6/*/15, *** *** *** advised the customer that we were still continuing to follow up on the issue. On 7/*/15, *** *** *** called the customer *** *** and requested additional pictures of the hutch showing the damage from a distance and from close range so that we can assess how to resolve this issueThe customer advised that he would not be sending pictures because he stated "...he just wanted a new hutch and would not be accepting a technician." This request was followed up via email as well.On 7/*/15, the customer *** *** provided pictures via email of the damage to the hutch.On 7/*/15, *** *** *** called the customer requesting pictures which showed the hutch from a distance. On 7/**/15, the customer *** *** sent the requested picture and advised that "I will expect an ETA on my replacement china cabinet today".On 7/**/15, *** *** *** advised the customer that we were discussing the hutch with the delivery hub who made the initial delivery. On 7/**/the customer advised via email "....I have not gotten an ETA on my replacement china cabinet yet. It has been over months without the use of this piece of furniture that I paid for last year. I expect an ETA on the replacement by this evening or I will require a refund and for Coleman to come get the defective china cabinet by Friday.On 7/**/ *** *** *** advised the customer that we were discussing the hutch with the delivery hub and should have answer by July **,2015.On 7/**/15, the customer advised via email "....While I'm glad you are in contact with the delivery company, that has no bearing on my china cabinet. I purchased the furniture from your company. While the delivery company delivered it, the item has obvious manufacturing defects. Please understand, the only options I am willing to accept at this point are a replacement or a full refund. Please let me know by 5pm today which I can expect. "On 7/**/15, the customer called *** *** *** inquiring about the status of the replacement hutch*** *** *** advised we were still speaking with the delivery hub to determine a resolution. On 7/**/15 *** *** *** advised the customer that we were discussing the hutch with the delivery hub and should have answer by July **,2015On 7/**/** it was determined what parts were needed for the repair to the hutch based on the conversation that took place between the original furniture technician and the new furniture technician that would be repairing the hutch.On 7/**/*** *** *** was advised from the delivery hub that the furniture technician will be contacting the customer to schedule an appointment no later than July **,2015Please be advised that as stated in our terms and conditions (please see below) Renegade Furniture Company does reserve the right to have the furniture restored and / or repaired at no cost to the customerIf a product is found to have damage, and damage is noted on the delivery receipt; we will send a the necessary parts and correct the problem at our expenseRemedies may include, but not limited to repair by a professional furniture repair technician, part replacements, both repair and part replacements, or a full unit replacement, all at no cost to the customer.Customer agrees to allow Coleman Furniture, the manufacturer, and/or our shipping agents the opportunity to remedy the damage or defect issueCustomer agrees to accept the remedy selected by Coleman Furniture, the manufacturer or the Coleman Furniture shipping agent.If customer does not allow Coleman Furniture to send a replacement or repair it and would rather cancel the order then let us remedy the problem, customer will be required to pay a 25% Sharon M***Coleman Furniture?

***We apologies for issues on this orderDelivery is scheduled and has been confirmed with the customer for 12/*/We strongly hope that this will resolve all outstanding issues on this order.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is now being escalated to the New York State Attorney General's office you are also a complete waste of time and taxpayers dollars
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

***Coleman Furniture understands the customers frustration in regards to this delay in fulfilling his order. We have been in communication with this customer and have resolved this issue with him.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You were not authorized by us to cancel our order!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***We understand that the customer was disappointed that her delivery did not happen as planned originally and that there was damage found during her deliveryWe want to ensure that the customer receives a quality product We have ordered a replacement item for the customer and will
compensate her in the amount of $for the inconvenience she has experienced.Sharon M***Coleman Furniture

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The delivery company did contact me literally moments ago and have scheduled the delivery of a portion of my order, the Catalina Bedroom Set with no matress or foundation for 8/*/17. I do appreciate the willingness of Coleman Furniture to spilt the delivery, but the root of my concern has not been addressed. On 7/**/I was charged for the full order in the amount of $as described, not a hold but a withdrawal. Now I am scheuled to receive a partial shipment valued at $with no indication of additional furniture availability or expected shipment date. So I shoudl have a credit to my account of $and either a cancellation fo the order accompanying this refurd or an expected delivery date for the remainder of the order. I just want to pay for what I get when I know I am getting it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Customer placed order on 11/**/15. On 12/*/customer was advised of a 3-week ETA Item was delivered to the customer on 12/**/15. Within the given ETA. There were issues noted during delivery and we advised the customer to keep the item in their home and it would
be addressed with an in home technician We ordered parts for the customer and a Twin Cities had scheduled to pick up the item to restore on 1/**/and return it to the customer. Customer refused to allow that to happen and cancelled the appointment. We are sending a technician to the customers home to do the restoration. We are waiting for the technician date at this point.Customer has been updated at all times. Sharon M***Coleman Furniture