Smitty's Restaurants

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Yes? I mention already I have the parts for the sofa, for me to use? and? fix the damage sofa, $discount is not enough because I paid for the new sofa? Thanks? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] This customer received this item on 1without indicating any issue at the time of deliveryPlease refer to the document that shows the signed proof of delivery.? The customer contacted Coleman Furniture on 1requesting a replacement table top and the customer was advised that the manufacturer warranty has since passed the one year warranty period.? With the customer bringing this to the attention of Coleman Furniture again for the second time, the manufacturer warranty is still beyond the one year manufacturer warranty and no further action will be able to be taken.Sharon M [redacted] Coleman? Furniture

[redacted] Coleman Furniture regrets the issue that has transpired with the furniture not being able to be delivered to the customerAs stated in our terms and conditionswhich a customer must agree to prior to placing an order..Coleman Furniture works closely with our vendors in an effort to make 100% certain that all product colors, dimensions, and photos are exact; however, there are at times minor discrepancies based on screen resolution, and other possible factorsAny questions or hesitations based on color or dimensions must be discussed before placing your orderColeman Furniture will not be responsible for minor discrepancies from what was advertisedAdditionally, this customer has disputed this order with their banking? institution...on 9/*/the dispute was resolved in Coleman Furniture's favor [redacted] Coleman Furniture

[redacted] ,The order is at the local delivery company, Fidelitone Delivery, and they will be coordinating delivery for this customerOur scheduling supervisor Lori Crawn will be reaching out to the customer as well, to ensure that this is all handled quicklyLori will be able to work with customer regarding compensation as well on this order [redacted] Coleman Furniture

[redacted] Coleman Furniture understands and empathizes with the customer regarding their issue with their drawers for the chestColeman Furniture has proceeded with contacting the manufacturer and ordering replacement drawersThe drawers will come completely assembled from the manufacturer and will be shipping directly to the customerAs a gesture of customer service for the issue that transpired with this specific instance, Coleman Furniture would like offer a refund of $to the customerSharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands the customer is frustrated in regards to their order However, we have thoroughly inspected the item and verified that the item is at 100% Manufacturers do not routinely finish the insides of drawers If the customer wishes to cancel their order then there are fees that will be assessed Those fees are listed in our terms and conditions that all customers must agree to when they place their order We are working with the customer to resolver all their issues and will continue to do so,.Sharon M [redacted] Coleman Furniture

[redacted] ? The local delivery company lost the armless love seat for this customer.? We have ordered a replacement item for the customer.? The ELD is 4/*/from the manufacturer and the customer has been advised.We will work on getting this rushed to the customer, and would like to offer a year protection plan free of charge for compensation due to the delay involvedWe apologize for the issues involved, and are committed to getting this resolved[redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The delivery company came and assessed the issue in January, months ago I spoke with MsC [redacted] on She was waiting for a call back from the delivery company to see why they did not include information about the china cabinet issue in their report She assured me she would have the info on Wednesday, 7/** Today is Thursday 7/** It has been over a week and guess what, I have not heard from them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] Coleman Furniture apologizes for the delay in getting the issue resolved for you We have reached out to the manufacturer and they are sending the replacement shelf to the customer We have updated the customer and they should receive the item within the next 7-business days[redacted] Coleman Furniture

[redacted] Coleman Furniture understands the customers frustration in regards to the delay with this order.? We apologize for the delay in getting this issue resolved.? We have ordered the correct item from the manufacturer and verified with them that it is correct.? It is shipping next week and we will be compensating the customer for the delay that they have experienced.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: As previously stated we have complained and told them their furniture does not function as described and they told us all they could do is send us more hingesWe are tired of installing new hingesWe have installed them timesThey have not addressed the drawer popping openI really don't want to go back and forth over thisThey are lying when they say they have resolved our complaintThe last time my husband was on the phone with them they stated there was nothing else they can doI will be very disappointed if the Revdex.com allows this company to treat us this way with no recoursePlease do not send me another email that states they have resolved the issueIf you do this then you are treating the consumer the same way this business is! If there is no resolution to be had I will be going to the media!? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Coleman Furniture understands that the customer is not happy with the resolution we are offering.? As we have previously advised the pictures we were provided do not display what can be determined as manufacturer defect we are unable to proceed with a replacementThe item was received and the customer signed delivery paperwork stating that the items were delivered in good condition.? Coleman Furniture bears no responsibility for damages that may occur after the delivery is received by the customer? However, as a courtesy we will refund the customer $once the dispute he initiated with his financial institution is resolved.? We are unable to cover the cost or a repair for the customer.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? Coleman has again misrepresented the situation and the amount is still in dispute with the credit card company? Coleman issued a partial refund despite my advising them that I would be disputing the charge and to not issue me the refund? Coleman represented to the credit card company that a refund for the item was issued, however, that is not 100% accurate? Furthermore, Coleman furniture again misrepresented the reality of the situation to the credit card company by telling the credit card company that I failed to appear on the date of the delivery in an effort to get a resolution in their favor? I have coordinated with Bank of America to place the outstanding balance for the cost of the couch back in dispute based on additional evidence presented? I did not reach out to Coleman furniture prior to the purchase of the couch to confirm the dimensions because I assumed, incorrectly, that the representations made regarding the size of the couch on the website would be correct and that the dimensions would not need to be confirmed pre-purchase? Additionally, I trusted that the company would retain a reliable and competent delivery company who would make a good faith effort to deliver the purchased furniture? Instead no good faith effort was made to deliver the furniture as the company arrived, was on site for minutes, made no effort to move/maneuver the couch into the home, and left quickly before allowing me to call the furniture company to work something out? The couch purchased was the exact same size as the couch previously in the home (down to the inch) which was moved into the home by professional, competent, and reliable movers? There is no explanation as to why Coleman could not have delivered the purchased couch other than to keep over 50% of the purchase price while alleging that it is the "purchasers responsibility" to ensure that the couch is delivered even when using an incompetent delivery service who made no effort to deliver the product? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] National Moving, the local delivery partner will have the technician look at the item again They have looked over the order and have not been able to find any tears in the item They also advised that the mechanism works fine They will be creating a video showcasing this.We can offer to waive re-delivery fees to help get this resolved and delivered to customer in perfect conditionSharon M [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello, I am declining this response as there is no resolution to the issue statedAt the time of delivery, several defects, including the wobbly legs were mentioned to the delivery companyThe statement by the business below that the technician fixed the wobbly legs is inaccurate as I performed that work myself as the desk was about to fall overAgain, I reported these issues again, outside of delivery, a day or two after deliveryThe technician identified the desk as defective as did the manufacturerI am happy to proceed with the warranty process but will not be held accountable for any shipping costs to replace a desk that arrived defectiveI will consider $in compensation to keep the desk and close this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Unfortunately, the website does not indicate the size of each item prior to assemblyMany couches have removable pieces and the site said that assembly would be requiredThat, coupled with the fact that they only indicated a minimum required door width (which all doors in my building met) and not any information about hallway or ceiling minimums, meant that I could not have known what size the hallway or ceiling needed to beI followed all instructions given to me - hallways were clear, loading dock was reserved (as was the elevator) etc...Many other websites include explicit information for measuring if items will fit through hallways etcHere is an example:? [redacted] ? Additionally, it's entirely possible that the sofa would have fit BUT it was wrapped in a good amount of packing and the delivery men were instructed not to remove the packing to try and make it fit for fear of damaging the itemThe packing added an inch or two on every side and could have easily made the difference in getting the piece in my apartmentI am concerned because the woman giving instructions to the delivery men was having difficulty communicating with themShe was also incredibly rude to me and refused to actually listen to the details of my situationInstead, she told that I would be paying and that was the end of the discussionThe company then withheld the money I had paid for the couch without my permission for round trip shipping (even though the shipping to me was supposed to be included with my original payment) and a 15% "restocking" fee.Keeping my money without my permission and for an issue that they caused by not providing additional measurement information and having poor communication with the delivery men amounts to taking my money to compensate for their poor planningIn addition to not having my couch, I now have less money to purchase a replacement plus the time cost since I took time off of work to be home for the deliveryI am simply asking for a full refundThis unfortunate situation occurred because they did not provide all required information.Thank you ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Coleman Furniture spoke with this customer on 11where he was advised that the corresponding [redacted] tracking number was expected to ship from the manufacturer? and was? en route to a designated warehouseOnce it arrives at the designated warehouse, it will then be scheduled for pick up by [redacted] and then delivered to the customer.? The correspondence that was conveyed between the customer and Coleman Furniture on 11stated that the order would be received by the customer on 11Coleman Furniture recognized the error that was made on 11and sincerely apologizes for this miscommunication.? Sharon M [redacted] Coleman Furniture

[redacted] , Customer received delivery of his items and the lock for the curio was defective At the time of delivery the lock was returned to the local warehouse and we reached out to the manufacturer to receive a replacement lock The lock was received and a certified technician was dispatched to the customers home to install the lock Unfortunately the door the lock attaches to has a manufacturer defect and the lock was not able to be installed We have reached out to the manufacturer and are at this time waiting on information from the customer to enable us to resolve this problemDuring delivery the customer also indicated that the reclining function on the power sofa was not functioning properly and a reclining mechanism and power motor was ordered for the customer The customer was advised that the once the part was received a certified tech would be sent to completely restore the item to 100% Coleman Furniture has been in constant contact with customer including as recently as 6/*/and customer has indicated his willingness for us to resolve the issue as we have outlinedSharon M [redacted] Coleman Furniture

[redacted] This customer has been updated by our manager as recently as 915.? The correct part is being ordered from the manufacturer and customer will be updated with ETA as soon as it is available.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands the customer is frustrated, however, we have tried to resolve this with the customer and fulfill her order.? Coleman Furniture has a very rigorous quality control procedure that mandates all items are inspected for defects or damage prior to delivery to customer to ensure that items are at 100%.? Unfortunately the customers item did not pass inspection and customer was advised of this.? Customer opted to cancel order instead of allowing us to resolve the issue for her.A replacement item was ordered for the customer and the customer was offered a monetary compensation for the delay in delivering her order.? Customer decided that she wanted to cancel her order and as such cancellation fees were assessed.? If the customer would like we are able to rescind her cancellation and deliver their order.Sharon M [redacted] Coleman Furniture