Smitty's Restaurants

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? ["""""""The needed part was ordered from the manufacturer and the top was restored to 100%""""""" ?

[redacted] The customer had contacted Coleman Furniture on 7regarding an issue with her chair that she had received on 6Within the context of? the warranty form that the customer had completed and acknowledged, one of the offered options was to contact the manufacturer to see if parts were availableThe manufacturer was contacted by Coleman Furniture and the necessary? parts were found to be available and were sent to the customer to address the issue at handColeman Furniture was not able to take back the chair from the customer as it was beyond the five day return policy.?

[redacted] ,Customer has not been willing to accept any offer that we have presentedWhat should we do more than just responding the same here?Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture regrets that the customer has not received their extended warrantyWe are immediately having the information for that sent to them They will receive it in their email shortly.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture prides ourselves on recognizing when a customer expresses a concern relating to the service they receivedOn 3/*/17, Customer [redacted] was contacted via email along with a follow up phone call which conveyed how thewarranty process is structuredOnce Customer [redacted] provides the completed warranty claim form along with the corresponding pictures , Coleman Furniture will be happy to provide further assistance towards addressing and resolving this matter Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? This is not wear and tearThe couch started falling apart months after purchase, it is significantly worseThere is myself, my husband and my just turned yr old who sit on these and not even on a daily basisSpecifically the corner piece that is tipping backwards and the seat that is collapsing to the right are seats not even used normally, someone may have sat in those seats a handful of times in this houseThey offered $to repair the armrest that started sinking after months and there is no one that will come and repair for that amountWhen I submitted the complaint about the couch falling apart in Oct, we had the couch for months at that pointCouches shouldn't be falling apart in months.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution remains unsatisfactory, but we are clearly not getting anywhere.? This business should not be in business if this is how they handle customer service.? ? Sincerely, [redacted] ?

[redacted] ? Coleman Furniture has advised the customer that we will [redacted] the slats needed for the bed to her.? This will rectify the concerns she had.? Customer states she thought the bed came with? shelf and dresser underneath because that is what was shown on the picture.? However, our website clearly states? Bed shown with Bookcase and Dresser for illustration purpose and? Bed only, Bookcase and dresser sold separately.? As Coleman Furniture has completed the order for the customer any returns the customer wants to do would be with fees attached as customer was advised.? Sharon M [redacted] Coleman Furniture

[redacted] We have reached out to the manufacturer and are working with the customer to get this resolved We have spoken to the customer today and advised her that we are getting this resolved and customer is satisfied that we are working on thisWe will continue to keep customer updated as we receive updatesSharon M [redacted] Coleman Furniture

[redacted] The email that the customer has referenced states: "generally" takes about a week. That in no way is a solid time frame as transit times vary. We have however verified that the item has arrived at the local delivery company today. They will be inspecting it and customer will be called within hours to schedule his delivery. Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has offered an allocation of $towards the customer sourcing a technician to resolve the matter with the? furnitureThe customer repeatedly? denied this offer and would still like to be fully refunded without incurring any feesShould the customer opt to accept this offer Coleman Furniture will be happy to work with this customer upon receiving the receipt and hence being reimbursed.? Please see signed Proof of Delivery that customer signed at time of delivery - that all items were delivered and inspected to be in perfect condition.Sharon M [redacted] Coleman Furniture

[redacted] We do set up the furniture in customer's home - but if a sofa comes assembled - we do not break it apart and reassemble itCustomer is given on the website all information for dimensions of the sofa - and we bring it fully assembled into the homeThis is done on every white glove delivery orderSharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has issued a check to the customer for a full refund. It was mailed to the customer at the address we have on file for her and customer has been advised of this. Once received - this should close out issues. Wishing you a great weekend! Sharon M [redacted] Coleman Furniture

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I don't feel like the company adequately investigated the issue. There is absolutely no way my brand new couch would have dried up bed bug carcasses inside of it after having it for 3 months. I did not immediately begin sleeping on it and it took some time to discover what the issue was. The dried up bug shells means the couch had been infested for a very long time. There is likely other furniture near where my couch was warehoused to have evidence of infestation. I think they should hire a professional exterminator to investigate before dismissing my complaint.

[redacted] Coleman understands that the customer is unhappy about the issues that arose at the time of their delivery.? All items are inspected when they arrive at the local warehouse and are then delivered to the customer.? Unfortunately there are sometimes issue that occur during delivery that may make the item become damaged.? Due to this Coleman Furniture has procedures to rectify any such possibilities.? During the check out process all customers must agree to these conditions and policies by agreeing to our terms and conditions.Coleman Furniture has sent all the necessary parts to rectify the customers issues to their home and a certified technician has been to the customers home to completely resolve the issues.? Coleman Furniture has verified with the certified technician and the manufacturer that the item is at 100% manufacturer standards.? The technician has had to revisit the customer multiple times as the customer has been unhappy with the restoration and continues to find fault even when the items are verified to be at 100%.? The customer has to understand that as leather items are created from the hide of an animal they are never 100% identical, and as such there are always slight variations? Due to the customer having this issue Coleman Furniture has compensated the customer in the amount of $after their items were verified to be restored to 100% manufacturer standards and at the time we did that customer was OK with that resolution.? ? Sharon M [redacted]

[redacted] Coleman Furniture has looked into this matter and has determined that the customer has indeed received the exact product that they had orderedAdditionally, the description of this particular item clearly states "..........Crafted from solid wood, these pieces are designed with styles that will stand the test of time and quality that will last for generations [redacted] utilizes solid wood materials sourced from the highest quality oak, cherry, maple and other trees, carefully crafting pieces with artisan techniques.? There is no further action that Coleman Furniture needs to take regarding this matter.? Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has contacted this customer in an effort to have this matter resolved. Coleman Furniture has provided the customer with the respective return terms. Once the customer confirms via email , Coleman Furniture will process the refund less the corresponding restocking fees. Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I did receive delivery of the furniture order on May ***The nightstands were correctHowever, The bed was not the proper sizeThe rails that were delivered were for a California King bedI had ordered a King bedI contacted the Coleman representative, Eric T [redacted] immediatelyHe told me to send the entire bed back as it was late in the day and he would not be able to confirm with manufacturer whether only the rails would need to be exchanged It has been weeks since the bed was sent back at Coleman's directionI have not received the replacement Since that time that the bed was originally ordered the bed has been discounted $over Memorial Day from the price I had paidGiven that the night stands had been recieved prior to the sale, I am willing to accept only the difference in the price of the bedI would request this as a refundIncidentally the $that I had allegidly refused was not a refund but a Coupon for store credit towards a future purchase. In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] There was one attempt made by the furniture techincian to repair a brand new headboardI will not accept a repair on a brand new piece of furnitureThe furniture technician waited weeks for the headboard hardware to come in before even making an attempt to contact me to talk about a repairIt has been weeks since the new dresser was ordered and still have no tracking for this dresserThe mirror that was part of my order still has yet to be deliveredI will not accept a $reimbursement for any troubles that I have went throughI want to return this furniture at no additional cost to myselfIt has been weeks and I still have an incomplete order along with damaged furnitureThere has only been a single attempt made to repair a brand new piece of furniture In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Coleman Furniture has corresponded with the customer most recently as of 11/*/The customer was updated that there was delay with the order arriving at the designated delivery hubThe order is anticipated to arrive at the delivery hub between 11/ [redacted] through 11/**Coleman Furniture will continue to update the customer as new developments are made with this arrival dateAs a gesture of customer service, this customer has been offered a $Coleman Furniture.com gift card towards a future purchase.Sharon M [redacted] Coleman Furniture