Smitty's Restaurants

[redacted] The local delivery company lost the armless love seat for this customer.  We have ordered a replacement item for the customer.  The ELD is 4/*/16 from the manufacturer and the customer has been advised.We will work on getting this rushed to the customer, and would like to...

offer a 5 year protection plan free of charge for compensation due to the delay involved. We apologize for the issues involved, and are committed to getting this resolved.[redacted]Coleman Furniture

The second delivery was not completed with our White Glove Delivery Service.  That service is something we utilize for our customers on their initial delivery.  The second table top was sent from the manufacturer straight to the customer and this was ordered as a courtesy to the customer.  That did not include our White Glove Delivery Service.  The manufacturer has reviewed all the information the customer has given us as has Coleman Furniture's in-house technician.  The manufacturer has determined that the item is correct and can be assembled.  As a courtesy Coleman Furniture will compensate the customer $100.00 towards them hiring a furniture technician to assemble the table.

[redacted]Coleman Furniture recognizes the customer's frustration at believing the item did not require a box spring. This item clearly states via the online description that a box spring is required. Additionally, the item was fully assembled by Coleman Furniture and was ready to be used in the...

customer's home. The customer opted to return the item since she had not purchased the box spring. Upon learning of the corresponding return fees (which are indicated in our terms and conditions) the customer felt that she was being mislead. The item is currently at the local delivery company and is ready to be delivered upon the customer indicating they will accept delivery.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The policy of this company says that they ALWAYS assemble big pieces of furniture at their customers' homes.I have received emails from this company asking me to inspect the sofa that is delivered in boxes,and I even asked them in my email how is it possible to inspect it in boxes.I deeply regret that unfortunately ordered this sofa from these dishonest people who first denied the fact that they assemble furniture and tried to make an it from me stating that by assembling they meant placing it into the room of my choice.After that,it was their version that they don't assemble at all,then only some kinds of furniture,and now that it came assembled.By the way,assembling in my place was the main point that I chose this company not knowing that I will deal with fraud and abuse.They are dishonest from the first steps of my dealing with them because they manipulated with financial part of this simple deal.I am expecting AJ Ny respond after their investigation and ready to make my next steps to win because I am right and to warn other people not to use services of very dishonest peop[le.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Tatyana S[redacted]

[redacted] The delivery company scheduled the customers delivery with the customer for 4/*/16.  At the time of delivery the drivers contacted the customer and he advised he was unable to accept delivery and would not be able to do so for another 2 hours.  Drivers are not able to wait for extended periods of times past the delivery time frame and advised the customer he would have to reschedule.  The missed delivery and re-delivery fee is $80.00 and the customer is responsible for that.  Coleman Furniture has already waived one fee and can not waive any additional fees.  Item is ready for delivery as soon as customer pays fees. Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture has been extensively working with this customer towards resolving the issue with ottoman. Coleman Furniture proceeded to source, schedule and absorb the cost to resolve the issue with the ottoman. On 4/**/17,a certified furniture technician went to the customer's home and resolved the issues with the broken frame. The ottoman is now up to 100% manufacturer standards and the issue has been resolved and completed Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never agreed to wait an indefinite amount of time for the delivery of the desks.  As I stated, copied and pasted verbatim what was the time frame in the email (2-4 weeks) was the time frame given to me.  If your argument for not refunding 100% of my purchase price is based on your position that you do not guarantee the delivery time, then that needs to be stated in the confirmation email as a caveat to the shipping time.  It should have stated that this was not guaranteed.  My order did not leave the manufacture's warehouse until 8/**, as I was told, so I knew that Coleman Furniture dropped the ball or the manufacturer, or the shipping company.  I should not be responsible for a penalty since that was the case.  I did not agree to any terms and conditions.  I placed the order.  I got an email stating 2-4 weeks.  That was fine.  I did not agree to further than 4 weeks.  It's simple.  Coleman furniture gave me a time frame.  It was not met.  Not my fault.  Order Cancelled.  Refund 100% of my money. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Coleman Furniture apologizes for the delay in getting the issue resolved for you.  We have reached out to the manufacturer and they are sending the replacement shelf to the customer.  We have updated the customer and they should receive the item within the next 7-10 business...

days.[redacted]Coleman Furniture

[redacted]Coleman Furniture understands the customer is frustrated in regards to their order.  However, we have thoroughly inspected the item and verified that the item is at 100%.  Manufacturers do not routinely finish the insides of drawers.  If the customer wishes to cancel their...

order then there are fees that will be assessed.  Those fees are listed in our terms and conditions that all customers must agree to when they place their order.  We are working with the customer to resolver all their issues and will continue to do so,.Sharon M[redacted] Coleman Furniture

[redacted]Coleman Furniture understands the customers frustration in regards to the wait they have experienced.  When a customers order is found to be damaged at the time of delivery Coleman Furniture makes sure that it is restored to 100% and re-delivered.  The customers items are in the...

process of being restored and will be scheduled for delivery to the customer the week of 10/**/16.  As Coleman Furniture understands the delay has been a source of frustration for the customer we will be compensating the customer $75.00 once the delivery has been completed.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture regrets the issue that has transpired with the furniture not being able to be delivered to the customer. As stated in our terms and conditions. which a customer must agree to prior to placing an order..Coleman Furniture works closely with our vendors in an effort to make...

100% certain that all product colors, dimensions, and photos are exact; however, there are at times minor discrepancies based on screen resolution, and other possible factors. Any questions or hesitations based on color or dimensions must be discussed before placing your order. Coleman Furniture will not be responsible for minor discrepancies from what was advertised. Additionally, this customer has disputed this order with their banking institution...on 9/*/16 the dispute was resolved in Coleman Furniture's favor[redacted]Coleman Furniture

[redacted]We understand the customer is upset in regards to having to wait for the refund he was expecting.  However, the customer has initiated a chargeback (dispute) with their credit card for this transaction.  Since that has happened the funds for this have been frozen and we cannot...

refund the customer.  The customer has been advised of this.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have yet to receive policy information for my EXTENDED WARRANTY I purchased.      
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Coleman Furniture understands the customers frustration in regards to this order.  His account manager has reached out to him to personally express our regrets in regards to the delay.  The hardware has arrived and the local delivery company is attempting to reach the customer to...

schedule his delivery for 5/*/17.  We would also like to offer the customer a $50.00 credit as a gesture of good will for the delay.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I honestly do not understand why the same response is being sent to me. We viewed this response and the last question was how this would be resolved. I have responded to this false statement numerous times. Revdex.com can view the history to verify how they are clearly doing what they do best and giving run around feedback. The last response was how do we resolve and now we are back with this reply. I just can't believe this!  This is just horrible! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:As a consumer I paid in full for a 3 piece sectional sofa and expected to receive the item new and whole. I did not receive the item as ordered. I suggested that since the delivery company already unpacked two pieces I keep the two pieces of a three piece set while they ordered a new 3 piece sectional. The customer service manager said that would not be allowed and that even though the shipper made the error I would only receive the missing piece which needed to be ordered from the factory in China. As many times as I expressed to this representative of Renegade Furniture AKA Coleman Furniture that would not suffice as I expected the entire shipment at one time and it is a set having one color dye lot she refused to understand. The delivery men upon hearing this conversation repackaged the two pieces and loaded them on the truck.Having been informed that the delivery of my sectional was being made I discarded other furniture never expecting that I would have such an issue. Not only did I need to scramble around looking for another sectional but I wound up paying more but at least it all came in at the same time. Now this third party shipper has charged me almost $500 for cancelling an order? I did not cancel they simply did not deliver as ordered than tried to put the onus on me. What kind of bait and switch operation is this and why isn't the Revdex.com investigating these people so that other consumers do not face the same situation?When someone pays for a new three piece sectional and  a third party wants you  to accept it an inferior product meaning not from the same dye lot it is just not fair business practice and the public should be alerted not to deal with these types of businesses. Do I need to address this in a court of law?   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As you can see by the attached documents, the order confirmation sent does not shoe the actual photo of the piece of furniture.  Is you also see the attached web site advertisement of the two colors of the table, Weathered nutmeg (my initial preference) and Vintage Melange (what I was told by the rep that would be more suitable). there is no difference in the color in the pictures.  Thus, a consumer is forced to rely on the guidance of the sales representative.  Additionally, the color of the table in vintage melange is not represented nearly as dark as the color actually is. Sincerely,
[redacted]

Dear [redacted] (spelled correctly, unlike Coleman Furniture's response) at the Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1- The business has YET AGAIN failed to respond to our original charge, that there was NO bill of laden presented to my husband, just a blank screen on the electronic (paperless) signature equipment, which the driver pushed his way, without presenting any formal language WHATSOEVER to him (my husband believes this may have been intentional, as they themselves were aware of the damage-- they PHOTOGRAPHED IT-- MORE PROOF that the COMPANY, which claims perfect condition yet HAS THE EVIDENCE THAT DEFINITIVELY says the CONTRARY).2- Even if the signature screen WAS as shown in company's attachment (which we believe to be fabricated), said company's supposed bill of laden (language that did NOT appear on the BLANK screen my husband was asked to sign) is INSUFFICIENT as shown b/c: a) there's NO INDICATION that it IS a bill of laden; b) what was presented by the company via the attachment IN NO WAY describes or details the product ordered, as is standard for a bill of laden3- No consumer would be aware of what they're signing (for eg, I ordered the piece, and my husband received it), as there are NO TERMS or explanations on the apparatus used to collect one's signature, thus making the signature NULL and VOID.4- Company has YET AGAIN failed to address our request that Coleman GUARANTEES RETURNS within 5 days, yet INTENTIONALLY ignored our requests until after the 5 days (three of which were over the Jewish holiday). Please see attached print screen from their website. The company has failed to respond to our original complaints: 1) FABRICATED / INSUFFICIENT bill of laden; 2) ignoring our IMMEDIATE (well within 5-day limit) requests to RETURN the item; Additionally, and far worse, instead of producing documentation THEY POSSESS in which damage is demonstrated via photographic evidence, the company instead has lied to the customer AND to the Revdex.com claiming the furniture is in "perfect" condition when the company knows-- with solid proof-- that this is NOT so.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Revdex.com, We sent a copy of the item we received as requested by [redacted] of Coleman furniture on May [redacted] but its not until June ** that we again received an email from [redacted] of Coleman Furniture saying that after they reviewed our order confirmation, we in fact received the right item.   I sent an email to [redacted] asking about the fees so that I will know how much the fees they want to charge us but I never agree that we are wrong with our order.  I just want to return the wrong sectional they delivered to us.We have contacted Coleman furniture the same day we received the sectional which is May [redacted] but did not received any response from them until 4 days later which is May **. She sent us again an email on May [redacted], then last email is on June **. We will not pay for any shipping fees or restocking fees for something that is not our fault. We have photos of the RAF Sectional & diagram that they USED to have in their website when we placed the order and now they have corrected photos in their website after we communicated with them but unwilling to admit their fault and give us a Full refund.  The only way to satisfy us is to let us return the sectional to Coleman Furniture at no cost to us & get a FULL refund of what we paid including Taxes which is $1303.00. I really hope this issue will get resolve soon. We are very determine to get our Full refund.  Thank you.]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]