Smitty's Restaurants

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The company has reached out to me twice and keeps advising me someone will call me and come and attempt to repair the damaged furniture however still no one has called me still to this day and I have had this damaged couch in my home for theee weeks now and $100 is a joke for the three weeks of frustration and lies that I am keep being told with. I results given. This company keeps telling lies and they won't even contact via phone they always send an email saying per our conversation and they haven't even talked to meive left messages for the operations manager who won't even call me backvery unprofessional company 
 
 
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Sincerely,
[redacted]

[redacted]Order was delivered to customer in perfect condition. In regard to the manufacturer's warranty that we have received - we are working with the customer to get it resolved.We have advised customer that we will send replacement leather via the warranty program and that he has an allotted...

repair allowance of $200.00.  This is costs that we will be covering - even though the local [redacted] reps have studied the photos and determined that the issues with the leather stem from normal wear and tear.Re-upholstering the items will not mean they are not [redacted] items as the replacement leather is shipping from [redacted] and will be installed by a certified tech.This is the most that we can offer on this case.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am fully aware that the furniture had a "white washed" appearance. That does not mean that the "white splatter marks" (previously mentioned) are not cause to call the furniture defective or damaged. The "white splatter marks" were very obvious and did not appear to be "as the manufacturer intended." In addition, as was apparent in the pictures I emailed to the business, there were obvious black marks on all of the pieces, obvious wood splintering on the backs of several pieces, and the above "white splatter marks." I do not understand how the this business can look at those pictures and say that the furniture was not damaged. Additionally, I had stated several times to representatives of this company regarding the details of my complaint and the damaged were clearly evident in the pictures I took. The 3rd party furniture delivery person even told us that the furniture was defective and did not look appropriate. I have asked the business several times for this delivery person's report and they have failed to give it to me.Regardless of what the manufacturer states, the furniture appeared to be damaged/defective and at the very least displayed "poor workmanship." From a brand like [redacted], we were expecting much higher quality standards. Coleman Furniture does not value their consumers and only goes by what the manufacturer states. As previously stated multiple times on Revdex.com and to the business itself, there is no resolution to this issue, other than a FULL refund. I am not willing to accept a "rebill" and shipment of the same furniture I already denied. Thank you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Coleman Furniture had spoken with this customer along with confirming via email on 5/*/17 regarding this matter. The customer agreed both verbally and in a written confirmation to accept a $450.00 refund to keep the furniture in its existing condition and therefore closing the issue. The customer was advised that they would be receiving a check via the mail in  5 - 7 business days. Sharon M[redacted]Coleman Furniture

[redacted] Coleman Furniture, in an effort to satisfy our customer will compensate the customer in the amount of $200.0 to keep the item as is.  Customer has agreed to this resolution.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I notified the business within 5 days. If they will not fix or replace the bench due to THEIR delivery hubs lack of care, then I would like to return the bench for a full refund. There return policy online is as follows: "Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 5 days of delivery." If they will not allow a return of the product, their warranty should cover the damages with either the replacement or repair of the bench. This is not my fault that they delivered a broken item and their hub did not build the furniture like they are supposed to. I was ADVISED to write on the delivery sheet that the items were still in box and not inspected. That should not be allowed by there hub if that does not follow their policy. I would still like a new bench or it repaired.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]This customer signed for the order being delivered in perfect condition at time of delivery. Once the paperwork is signed clean, we have no recourse to go back to the delivery company, as the paperwork says that it was inspected and found to be in perfect condition. Customer disputed with...

the credit card company, and they agreed that we followed all steps needed in this case.At this time, we can offer a $100.00 credit towards a future order as a courtesy for this customer. We cannot unfortunately swap the item or take it back at this point.Sharon M[redacted]Coleman Furniture

[redacted]A check from our NY office will be mailed today to the customer's home in the amount of $300.00. This will close out outstanding issues. Once again, we apologize for the issues on this order, and we are pleased that we were able to come to a resolution on this.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture understands that the customer is frustrated.  However, the customer was advised of the cancellation fees when they placed their order with us.  This is part of the terms and conditions that the customer agreed to when they placed their order.  The customer also agreed to the fees when they spoke to our representatives to cancel their order.  As such we have followed our policy that customer was advised of and the fees are valid.  We will not be addressing furtherSharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture understands the customer is frustrated in regards to the delay and the process by which this has transpired.  We have advised our processing department to refund the customer and the customer will see the refund reflected back in their account within 5-7 business days.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The damage did not happen after the delivery. I do not understand why this is so hard fro you to understand? 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company is not agreeing to do anything to mitigate the problems. They are simply trying to advance the delivery that is now two months behind schedule. I am asking for a 20% discount on the products that are at the delivery company or a full refund. Additionally, the cost to delivery after hours should be compensated due to a lack of communication and lies about delivery time.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],Customer has not been willing to accept any offer that we have presented. What should we do more than just responding the same here?Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I called multiple times in various days and times via the 1800 number and via direct number to Felice C[redacted].I still don't have a clear date of when the rest of the rom set ( the ones that are not damaged) can be delivered.Business is yet to set clear expectations as to when the order will be fulfilled
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Coleman Furniture is attempting to resolve this issue with the customer.  As the packaging was not retained we are unable to submit a claim to the freight carrier for the damaged item.  However, as a good will gesture to resolve this we have asked the customer to donate the items...

to a charity of their choice and we will send replacements for them.  A customer service manager has made herself readily available to the customer and provided her direct number so the customer can reach out to us in an effort to get this resolved. Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture has worked with this customer in regards to her order.  We have resolved all issues with this order with the customer and her banking institution. As such we will not be refunding the customer any further.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. But I would like to keep this file open if possible as I have not recieved the product and the company has also offered to send me $100.00.
Sincerely,
[redacted]

[redacted]The initial delivery could not be completed as the sofa did not fit up the stair cases that customer had in building. We have since resolved the issue (7-**-15), and customer should now have the sofa issue completed.Sharon M[redacted]Coleman Furniture

[redacted] Coleman Furniture understands the customers frustration.  We have reached out to the manufacturer to have the correct hardware sent directly to the customer.  Once the customer receives the hardware we will have the Delivery team go out and properly assemble the bed. ...

Customer has been updates by his account manager at Coleman Furniture and has agreed to this resolution. Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture understands that the customer is unhappy with the item he purchased.  The customer placed his order on online with us on May **, 2016.  On June *, 2016 the customer was advised of a 4-5 week ETA for his item.  Customer received his order on June **, 2016 and...

signed his delivery paperwork indicating that he received his items in good condition.We have reviewed the pictures that the customer supplied and have verified that the item received is as intended by the  manufacturer.  Wrinkles can be found in the leather as leather by nature is pliable and has movement so wrinkles are a natural occurrence.   Sharon [redacted]Coleman Furniture