Smitty's Restaurants

[redacted]Coleman Furniture apologizes for any mis-communication that may have occurred in regards to their order.  We are watching this order and will try to expedite it for the customer.  IN addition we will refund the customer $50.00 for the delay in their order.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
How come coleman does not answer the question "where is the delay fee" u want us to accept whenever u deliver? 
 
 
 
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Sincerely,
[redacted]

[redacted] Customer received delivery of his sofa on 7/*/15.  Customer initiated a warranty claim for the sofa and in March 2016 the customer was ordered a replacement item via our warranty program.  Per the terms of our warranty program Coleman Furniture will replace an item deemed to...

have a manufacturer defect under warranty, however the customer is responsible for the shipping fees of the replacement item.  As a courtesy to the customer Coleman Furniture waived the $270.00 shipping fee and the replacement sofa was sent to the delivery company.The delivery company scheduled the customers delivery with the customer for 4/*/16.  At the time of delivery the drivers contacted the customer and he advised he was unable to accept delivery and would not be able to do so for another 2 hours.  Drivers are not able to wait for extended periods of times past the delivery time frame and advised the customer he would have to reschedule.  The missed delivery and re-delivery fee is $80.00 and the customer is responsible for that.  Coleman Furniture has already waived one fee and can not waive any additional fees.  Item is ready for delivery as soon as customer pays fees. Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is a lie I have the emails from the company saved. I received partial shipment of the items I was promised in dec 2016, which can be tracked as delivered in December  since then I have been contacting the company in regards to the missing items I was promised back in December. This was prior to the warranty expiring. Coleman furniture and Melissa H[redacted] has since then decided it is ok to ignore calls and emails from me  I finally received an email response from Melissa H[redacted] the middle of February telling me the warranty is now expired. I have been sending her emails daily explaining that it is not my error, I have been coresponding with them since December to receive the products promised to me only to be ignored. I have not heard from Melissa H[redacted] or Coleman furniture since this correspondence, they think it is ok to ignore customers concerns. I was promised replacement cushion covers for the entire sectional and I only received one part in December 2016. I want the other cushion covers that were promised to me. I have saved proof of all correspondence with Coleman furniture and Melissa H[redacted] including every unanswered email that was sent. 
 
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

What they are claiming is false!  At no time ever during our conversations was there any effort on their part to try and resolve any issue. I was told that I would have to pay for restocking and for delivery back to their warehouse, which is exactly what I am disputing.  They claim that all conversations are recorded and that they listened to my conversations and that I was never given the measurements by a rep there and that is also false.  I was asked to measure the sectional and provide pictures, which I did.  The couch measured exactly 139 inches.  When I was trying to explain this to them, the rep told me that the website states that the sectional was 148 inches, which is an 9 inch difference and I was told that they would not do anything over 9 inches!!!!!  Maybe they should listen to that recorded conversation.   The point I am trying to make is that a rep gave me the wrong measurements prior to me ordering AS WELL AS someone who claimed to be a manager did after the sectional was in my home.   Either way, the sectional measures 139 inches and its neither what the rep said it was or what the schematics lists.  So for that reason, I do not feel as though I should be charged anything. This company is not what they claim to be at all. they could care less about the customer once the piece is paid for. They have no idea what customer service is and should realize that especially in an online business, word of mouth is EVERYTHING!
 
 
 
 
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]As I have said before, I realize it is not Coleman's fault that problems have developed with the finish on my furniture even before a year is up. I do feel however, that they should have their client's interest first. They did not know as I also did not know that problems would develop, but I think that they could also stick up for me with [redacted] furniture. This is not a cleaning issue and never has either company even wanted to look at the physical set even though I offered to send them the arm of a chair to see what I have been complaining about. Do not know why the manufacturer will not deal with me directly. Hope this mess will be resolved.  Thank you for your time..
 
 
 
 
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Sincerely,
[redacted]

[redacted]Coleman Furniture understands that this is a stressful situation for the customer.  However, when the customer reached out to us and advised us of what was occurring we looked into the issue. We contacted the delivery company that the item was shipped to and delivered to the customer...

from and they have had no instances of nay infestations or occurrences of Bed Bugs.  We also did a general customer survey of orders that where in the warehouse while the customers order was there and found no other instances of this type of issue.  We also reached out to the manufacturer and they advised that they have had no occurrences either.  Unfortunately, due to the fact that  this seems to be an isolated incident, that only occurred on 1 of the 3 items the customer purchased we can not attribute the problem they are having with Coleman Furniture and can not accept responsibility for the issues, particularly based on the fact that  the customer had possession of the item for 6 months and the infestation could have been transported via numerous other modes.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Will be waiting patiently for the parts to arrive again. Thank you for your assistance in this matter
Sincerely,
[redacted]

[redacted]Coleman Furniture understands that the customer is upset regarding the delay in having their order delivered.  We do not guarantee a delivery date for our customers.  One of the customers item did not pass the initial inspection process before delivery and as such a replacement...

part was ordered for the customer.  The customer chose not to wait for the part to arrive and delivery to be scheduled.  As the customers order could be fulfilled we advised the customer that if they cancelled their order there were fees that are assessed.  The items are ready for delivery and can be delivered to the customer if she chooses to accept delivery.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 No this has happened twice I truly think I would never have gotten any furniture at all I want the cancellation fee back . I think it's funny this company never tried to contact me after I made a Revdex.com complaint horrible customer service that's for sure . I do not want to wait another two months for furniture so that's why I canceled I want my cancellation fee back . This company is a complete scam 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is the same response as the first time and the same answer from me, I will not accept any other resolution than a full credit from Coleman Furniture because, as a consumer with rights, I will not give them one single cent of my hard earned money. As I also said before, I have already filed a claim with my bank and received a credit on the transaction so they need to resolve this with the Revdex.com and my bank and as far as I'm concerned I'm done with them. I don't see any reason to come back to me with any more of their BS responses, their service and people are deplorable and rude and they did not fulfill there end of our sales agreement, end of story.
 
 
 
 
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Sincerely,
[redacted]

[redacted]Coleman Furniture understands the customer is frustrated and we have worked with the customer to resolve this issue.  We have ordered the customer a replacement item and the customer has been updated.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture understands that the customer is frustrated in regards to their order.  The needed part was ordered from the manufacturer and top could and would be restored to 100% manufacturer standards as per the terms and conditions that the customer agreed to when they placed...

their order.  As the customer did  not want that to happen they were refunded minus fees.Sharon M[redacted]Coleman Furniture

[redacted] Customer is scheduled for delivery today 11/* for a full white glove delivery and setup in room of choice. We hope that this will resolve all outstanding issues. Thank you Sharon M[redacted]Coleman Furniture

There moving company left a full size mattress on a queen frame. They never called me to verify. The mattress should have stayed on the truck.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I've thankfully ordered bed from a different company and received the bed quickly . All I'm asking for is my cancellation fee back I've seen where it's not that big of deal from the other complaints from coleman .I still feel like they can return my cancellation fee as I told the lady I was cancelling when she ordered replacement part the second time . This can go on and on but I'm not wanting a bed that could never show I'm just wanting my cancellation fee back.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Coleman Furniture has diligently tried t work with this customer.  However, there are no actual issues with this furniture and all issues are a matter of customer preference.Manufacturer standards means that the item is as advertised intended per the manufacturer description as provided by the manufacturer and listed on our website.It also means the item is free of any defects or damages caused by the delivery company during delivery.Coleman Furniture, as an online retailer does not have any warehouses.  We work with multiple delivery partners across the country and contract local deliveries to our customers through them.Coleman Furniture has addressed all issues that the customers items were delivered with, however we can not continue to address additional issues that the customer finds as these were not noted or present at time of delivery.  The customers items are leather, and as such will have all the characteristics associated with it, such as wrinkles.  As leather is made from animal hide and not a manufactured product there will always be slight variations in the texture of each separate piece as different hides are used.  However, all dye lots are identical and items are the same color/ polishing match.Coleman Furniture already refunded the customer $75.00 for the compensation for the issues the customer had and as as gesture of good will and in an effort to resolve the issue for the customer we would refund an additional $75.00.  However, as the item is at 100% manufacturer standards and there are no additional repairs or restorations to address we would not alter the item from how the manufacturer intended.  Sharon M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

A manager from the business did call me yesterday to discuss this issue. I was offered an option to refund the amount for hutch/buffet. But, I had to reject it, as they offered to refund only for hutch/buffet. I have some pieces (table/chairs) of this dining set sitting here in my home and we intend to have the entire set to be delivered. I requested the business to either deliver the entire order or cancel the entire order and take away the dining table/chairs from my home and refund for the entire order. That was rejected by the business.The business advised that they will work on delivering the remaining pieces of the set (hutch/buffet) by end o May 2016. But, no guarantees were given in this regard. I have no confidence in the business delievering on this timeline, as the earlier promised timelines were conveniently neglected without any notification. I was also offered some conpensation for the delay in processing this order (it's been 4 months since I placed this order and my credit card charged). I did request detailed information in regards to the compensation be spelled out in an email. I haven't received any response yet from the business manager yet.
 
 
 
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Sincerely,
[redacted]

[redacted]This customer received her delivery and has advised of problems with her foot-board.  The foot-board was returned to the hub and restored.  The delivery company delivered to the customer and advised us that the item was delivered with no problems.  Customer however advised...

that she contacted us at time if delivery and advised us of issue and noted on the delivery sheet that there were issues.  On the delivery BOL there are issues clearly noted on it, so we are limited on being able to go back to the delivery partner.We will be sending the needed parts to the customers home to resolve the issue and that when the parts arrive we will send a technician to properly install them. We will cover these costs for the customer.Please confirm - and we will make the arrangements for this. Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They said a technician would come out last week or this week to repair the furniture but no one has yet to contact me regarding a repair. They have yet to refund my credit card $500. They are simply waiting for me to say that the issue has been resolved and then they will continue to avoid my calls and emails like they have been doing for the last 3 months. I will claim the issue resolved once the furniture is repaired and my card is refunded. I am preparing to take this company to small claims court if this is not resolved this week. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]