Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Images are attached.  Based on the attached images, I strongly disagree with Coleman's response that states that the manufacturer determined that the images meet manufacturer's standards.  And if this is true and as I requested in email dated 07/** to Coleman to please help me understand by sending written supporting documentation from the manufacturer's on their letterhead stating that these images meet their standards along with manufacturer's contact information.  
Revdex.com, if you cannot view these images, please contact me to forward via another method.Sincerely, [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Coleman Furniture has been diligently working with the customer to make the necessary arrangements to resolve the issues at hand. Coleman Furniture has offered to source and schedule a technician to install the bridge correctly on the entertainment center. As for the piers that the customer...

has expressed concerns with, the images have been provided to the manufacturer who has deemed the piers along with the entire entertainment center to be up to manufacturer standards. Sharon M[redacted]Coleman Furniture

[redacted]The email that the customer has referenced states:  "generally" takes about a week.  That in no way is a solid time frame as transit times vary.  We have however verified that the item has arrived at the local delivery company today.  They will be inspecting it and customer will be called within 72 hours to schedule his delivery. Sharon M[redacted] Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. I was told the sofa would be delivered within 3 weeks. 
2. The company representative asked me to send pictures of the damaged areas and I did. Final photo was sent and received on 1/**/16. 3. There was no communication with the company at all. On 1/**/16 I emailed them asking for an update and was told they reached out to the manufacturer for replacement material but had no update at the time(1/**/16)4. 1/**/16 received email saying no eta on shipping info of replacement material.5. 1/**/16 I received a package from the manufacturer containing full replacement sheets of material and no other instructions. 6. 1/**/16 I received email stating my replacement material was shipped and delivered and a representative from the shipping company would contact me for a time to pick up the sofa.7. I told them that was unacceptable and didn't want to be left without a sofa while it was being repaired and transported by the same company that damaged it in the first place.8. The shipping company called me to set up a time anyways and I told them not to come. I get a call from the driver saying he is en route to pick up my sofa and I told him I cancelled the pick up the week before. Not once was I asked how I would like the situation resolved. They just ordered new material and send it to my house. After I tell the company I don't want my sofa picked up for repair they still have the shipping company send a driver. Now they tell me they will send a repair technician for a home visit who I am expecting to show up unannounced. After my experience I did some research and found that my experience is the norm and not the exception. All this could have been avoided if they just gave me an option to what I wanted. I would have been happy with a partial refund and everyone would have been happy.     
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Once again the business has indicated they are allegedly absorbing the cost of the desk even though they have stated in writing which I am attaching that the manufacturer is paying for the desk which was defective. In addition the manufacturer is headquartered in California and Coleman is in New York. The actual cost of shipping to Coleman which they allege the manufacturer is going to pay (see attached correspondence) would be greater than the cost to ship directly to Wyoming where I reside. The cost they are charging, which they claim is the actual cost, is not reasonable. It is more than 33% of the cost of the desk. The manufacturer should be absorbing any costs for shipping since the item is defective. This is standard business practice for most businesses. Why would the consumer be responsible for assuming the costs of replacing a defective item? The more important point to be made here is Coleman's representative is alleging they are absorbing the cost of replacing the desk and that is false based upon the attached correspondence from them (P.O.) which indicates the manufacturer has approved replacement of the desk and the manufacturer is paying to send the replacement desk to them (Colman's representatives written correspondence).
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],Chemika from the delivery company [redacted] - a professional furniture white glove delivery partner has reached out to the customer, and we are working on resolving all issues. New parts have been ordered to resolve the delivered with issue piece, and we will be working as...

diligently as possible to rush it to the customer.We would like to offer 75.00 compensation on the order due to the issues, if customer will confirm that this is satisfactory and update her comments.We do apologize for the issues involved here.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture regrets that the customer has not received their extended warranty. We are immediately having the information for that sent to them.  They will receive it in their email shortly.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 We hate Coleman furniture , like the other 500 people who has been watching this scam....... Coleman has had our money for over 70 days,the mirror is the box, in our garage since day one. Coleman says it all ("customer received a mirror and it was damaged- it had some scratches and a cracked plastic frame and gold paint popping off the frame.  The website described the mirror as metal, it was actually glass We found this out by reaching out to the manufacturer and have since changed the items description.") Its plastic<<<< Big problem................Not worth near $380.00 and damaged...We should of had a refund long ago........Took our money ,Sent us damaged fake mirror...Now they want a donation in their Worthless name....NOT happening...they can send it where they want.....Filed the paper work that handles crooks like these.....Should never be in business....([redacted] and all the others  have never made us donate anything to get a refund..... These people are Crazy........   Revdex.com you have the pictures please post on your site....We're doing alot more posting.......[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I was not compensated enough for all the trouble I went through  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have the furniture delivered to me. As per Coleman furniture they would refund the $100 compensation once this complaint is closed from my side at Revdex.com. So I am closing it. Request you to please forward my response to Coleman Furniture.Revdex.com, Thank you for your help in getting this issue resolved for me.
Sincerely,
[redacted]

[redacted]Coleman Furniture understands the customers frustration in regards to this delay in fulfilling his order.  We have been in communication with this customer and have resolved this issue with him.Sharon M[redacted]Coleman Furniture

[redacted]We understand that the customer is unhappy with the delay in regards to receiving his furniture.  We have been in touch with the customer today and are actively working with him to resolve the issue he is having.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture understands the customers frustration regarding their order.  We have spoken to the customer and the delivery of her items has been scheduled.  We have also advised the customer that we will refund her in the amount of $50.00 as compensation for the delays in her...

delivery.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThe suggested resolution is to replace the footboard. The missing piece is not on the footboard. At 5/11 delivery of bed (headboard, footboard, two side slats), two nightstands and one dresser; the entire bed was rejected due to a crack in footboard. However, when the bed was returned 6/**, the footboard was adequately repaired. The issue I reported since 6/** was the interior portion of the headboard proximal to the slat missing with nails sticking out.When standing at the foot of the bed facing the headboard, the  missing piece is located on the left foot of the headboard. If the headboard can be replaced and delivered, I will absolutely accept a resolution. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 I will check my email because I know for sure I contacted them before the first year was up. Never the less the bed frame and the leather is damaged and has not help us as it should have. In my warranty clearly states the frame and leather are covered and so is my entire purchase. So at this time I demand a full replacement. And just so you know I am pretty positive I have saved emails from Coleman about the mattress back in 2013. Like I stated before my warranty does cover this all and what they are saying is a lie I have notified them of all problems the fact is the people that I did speak to at the time are no longer with their company they should keep better records I do. Anyway the fact remains I still have an existing warranty and it is all covered so do why did I pay for a warranty if they will not accept it. I want a direct replacement sofa bed.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]The customers items are at the local delivery company and are available for delivery to the customer.  The customer can accept delivery and sign the waiver.  We can have the item delivered to an alternate location or delivered to the customers home.Coleman Furniture wants to resolve the issue for the customer - however, the customer is ultimately responsible for ensuring the dimensions that will enable the furniture to be delivered.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture has offered monetary compensation to the customer in regards to the delay the customer experienced.  We do not normally compensate for the delay in delivery but as a courtesy we are.  We would not be compensating any further as we have previously explained sales pricing.Sharon M[redacted]Coleman Furniture

[redacted] This customer received an original delivery on May **, 2016 of his bedroom set and refused the bed as he believed the manufacturer had sent the incorrect size bed.  However, the only items that were incorrect were in fact the side rails.  Coleman reached out to the...

manufacturer and immediately had the correct rails sent.  The correct rails were sent to the local delivery warehouse on 6/*/16 and customer has been scheduled for 6/*/16 delivery.Customer has had the night stands in his possession since the original delivery on 5/**/16.  We are unable to adjust the pricing on the item as sales prices are given to us by the manufacturer and are only available on new orders placed with the manufacture at the time the sale is going on.  As a courtesy for the delay the customer experienced we have offered the customer a refund of $50.00 and the customer refused.  We would be willing to compensate the customer $100.00 for the delay.   Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture has been working with this customer to get her the cushions she has requested.  The customer received delivery of their items in January of 2016 and contacted us in February of 2017 advising they had issues with their cushions.  The customer was outside of their...

warranty and as a courtesy we told the customer we would send them cushions which were sent.  The customer has since advised they need more cushions.  We advised that as they are outside their warranty we can attempt to send the items if they are still available.  However we are unaware of what cushions the customer is in need of.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture understands that the customer is frustrated in regards to the delay in receiving their order.  The replacement item we ordered for the customer has arrived and is undergoing the inspection process.  We have made this order a top priority and the local delivery...

company has been advised to schedule delivery as soon as possible.  The customer will be called this week to schedule delivery.Sharon M[redacted]Coleman Furniture