Snack Brothers Candy & Chip Company

Apparently, the cover and the radiator support were not returned with the order. We had to submit a claim to the shipping company in order to recover the parts.The following credits were applied:3/7/15: $98.733/7/15: $11.735/11/15: $277.16

Remanufactured parts are not new, they are remanufactured(used). This means that you have someone else's core that was returned to Daccoto be rebuilt. How do you know it was not rebuilt? Was the partinstalled or tested? Is it defective? You cannot ascertain from looking at aremanufactured part...

if it has been rebuilt. It must be installed and/or tested.We cannot cover return shipping for a remanufactured partthat “looks dirty”, but has not been installed or tested. There is absolutelyno documentation here showing that the remanufactured part we shipped was notrebuilt.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Since receiving this complaint we have shipped out the remaining interior trim panel clips to Mrs. [redacted] via USPS tracking number [redacted] on 04/26/2016. Please note that ALL...

tracking information may not be available immediately. Please allow 24 hours after receiving the tracking number for the shipping carrier to update their web site. Please allow 3-7 business days for delivery. Mrs. [redacted] can check the tracking and progress of the shipment via [redacted] or via our website [redacted] under track order with her order number [redacted] and email address of [redacted] Again, please accept our apologies for any inconvenience that we may have caused.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. This order [redacted] was placed on 12/18/2015 at 6:36 PM via our website IP address [redacted] for  (1) engine gasket set part [redacted], (8) spark plugs part # [redacted], (1)...

clutch tool part [redacted] and (2) wheel seal kits part [redacted] for a 1968 [redacted]  with parts total $63.46, shipping charges of $22.40 for a total of $85.86. The card was charged and passed all the Address verification system requirements including matching up the CVV2 code from the back of the credit card and was in the name of [redacted]. The order shipped to a freight forwarding company via [redacted] tracking number [redacted] delivered on 12/28/2015 and UPS tracking number [redacted] and delivered to in care of [redacted] AI [redacted] on 12/22/2015, signed for by [redacted] at the dock. As our customer service tab on our website reminds customers, we do not ship outside the United States. All orders are shipped "no signature required" for your convenience, however we strongly advise that you are available to sign for the package. We are not responsible for losses that occur as a result of packages being left in your absence. We apologize Mr. [redacted] did not receive his parts as ordered and in good faith we have refunded Mr. [redacted] the full transaction amount of $85.86 ($19.83 and $66.03) on 02/03/2016. Please allow 3-5 business days for the refund to appear on the credit card submitted at the time of the purchase Mr. [redacted] Any additional monies we are unable to refund as Parts Geek is not responsible for any shipment losses after it has been delivered to the freight forwarding company.

Hello,I sincerely apologize. The agent that you were dealing with was a new hire and should have asked a manager for guidance. He has been reprimanded. You have been refunded in the amount of $28.42. Again, we apologize for the misunderstanding. Thank You

We cannot block phone numbers in our call center.According to the tracking number for the [redacted], it was returned to sender. "Delivery refused - Unable to deliver shipment - Returning to shipper"The [redacted]r will be refunded ASAP. Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.  Revdex.com, I received one charge for two parts I ordered, only one shipped via UPS, only on tracking number was created, which showed only 1 3lb box being shipped and "delivered".  The other part (which was 90% of the value of my order) was purposefully kept by PartsGeek.com, since they only created a single 3lb shipping label, with one tracking number, that said "box 1 of 1" for the one part they did send me (which was defective).  A straight up scam.The part I did receive ($30) was many years old, not properly packaged, and not for my specific car (2015 Sonic RS), the part fits a 2012-2013 Sonic, I threw it out.  Basically this place is one giant scam and that's why I wasn't surprised to see so many comments.  My time is valuable, so I'm not wasting it contacting a scam artist, instead I immediately filed a dispute with [redacted], filed a claim here, and what do you know, I just got two e-mails with some BS reason automated reason about why the error occurred and how they're so sorry and refunding me right away even though I never contacted them.I will never do business with this company again.
Regards,
[redacted]

Customer Service is not available via phone. Our warehouse is in [redacted] We are in [redacted] We have to contact the warehouse in [redacted] which is 3 hours behind us. We are awaiting a response from our warehouse and will take care of the issue once we receive a response.

Your RMA number and return instructions are listed below.Please write your RMA number on the outside of the shipping box in black marker. Do not write on the parts boxes themselves as we will not be able to resell your item. All cores must be returned in their original box. [redacted]
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[redacted]Attn: ReturnsHow to return your part: All parts must be returned in their original box and in resellable condition.Parts cannot be installed or damaged by incorrect installation. Electrical parts are not returnable if unsealed Make sure you properly package your return. We are not responsible for items damaged in transit.You are responsible for all return shipping charges. You may use the shipper of your choice; however we recommend that you obtain both insurance and a return tracking number in the event of damage or loss. We are not responsible for uninsured, damaged, or undelivered packages. Refunds: Most part refunds are processed within 30 days of receipt. If you have not received your refund within 30 days, please feel free to contact us anytime.Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Reviewing our records, Mr. [redacted] first contacted us 09/25/2015 to advise us the order received, the packaging was in good condition however the boxes the struts were in were damaged, torn...

and missing hardware from the struts. Our agent then processed a return authorization for Mr. [redacted] and a pre paid shipping label to Mr. [redacted]’s email address of [redacted] on 09/25/2016 We were unaware of any of Mr. [redacted]’s issues of not receiving the shipping label or any other concerns since our response on ticket # [redacted] on 09/25/2015. Mr. [redacted] contacted us again ticket # [redacted] Wed, Feb 10 2016 07:50pm again stating “The order was missing one of the beveled washers and both nuts.” Our agent then responded Thu, Feb 11 2016 08:42am “At the current time we do not have miscellaneous hardware to send out. The item would have to be returned for a full refund and a replacement item ordered.” Mr. [redacted] responded Thu, Feb 11 2016 04:19pm” Would I have to pay the return postage and restocking fee to return these struts?? Our agent responded Fri, Feb 12 2016 09:03am “No restocking fees will be issued for damaged parts and/or missing parts. Your initial contact with us back in September first advising us about the issue, we emailed you a prepaid shipping label to send back the damaged/missing pieces parts. Was that ever received? That label has expired so we will send out another one to you today via your email address. Please check your spam and junk folders for the email (which will be coming directly from UPS) Once the parts have been returned to our warehouse we will issue a full refund. If you are interested in purchasing a replacement it will have to be re-ordered. UPS Tracking Number:    [redacted] label was emailed to Mr. [redacted] at [redacted] 02/12/2016.  Mr. [redacted] will receive a full refund of $387.46 once he utilizes the prepaid shipping label and returns the parts. Unfortunately part number [redacted] struts are out of stock and we are unable to send out replacements at this time. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving your desired settlement.

Thank you for contacting us. Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have refunded Mr. [redacted] on 05/18/2016 for the return shipping charges he paid of $27.61. Please allow 3-5 business days for the refund to appear on your...

statement. Again, please accept our apologies for any inconvenience that we may have caused.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have refunded Mrs. [redacted]s credit card for $126.33 on 08/01/2016. Please allow 3-5 business days for the refund to appear on your statement.  Again, please accept our apologies...

for any inconvenience that we may have caused and we thank you for your patience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This amount was refunded on 11/25/15. 6 days after the refund of the part. I would advise checking your credit card/ bank statement.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
However, it should be noted on further investigation, I discovered that the company uses a service called "SmartPost" through [redacted]  A [redacted] employee informed me over the telephone that the service for my package had an estimated delivery of 7 - 14 days (and it was actually delivered to my door even later than that).  "Buyer beware":  The estimated shipping time of 3 - 7 days as posted on PartsGeek website is outright dishonest. 
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Because of the inconvenience, we have refunded you the core deposit of $19.00 on 05/23/2016. Please allow 3-5 business days for the refund to appear on your statement.  Once the...

credit has posted to your credit card statement, you may dispose of the part as you see fit. There will be no need to return the core deposit. Again, please accept our apologies for any inconvenience that we may have caused. Thank you for your patience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The part they sent me was completely useless. They have had that part for over two weeks now so they can visually inspect it and tell that it was built as I described it and not the way it should have been made.The on line reviews of this company seem to indicate that this the way partsgeek.com operates, when you have a return, they hit you with a restocking fee even when they send you the wrong part.The anonymous customer service rep who I was dealing with never even mentioned that he could send a pick-up ticket. Also, I have never had anyone ask to have a picture taken of a defective product. I found that demand preposterous and burdensome.Also, why do they ask now whether the car is a convertible or hard top? Shouldn't their online ordering have asked that? It doesn't.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: I have finally received my refund. I am sad to say, I will not be doing any more business with this company. Customers should be put on a high priority list, especially in the auto parts industry.  
I have reviewed the response made by the business in reference to complaint ID 11621634, and find that this resolution is satisfactory to me.
Regards,
Ashley Kurtzhals