Snack Brothers Candy & Chip Company

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usReviewing our records, Parts Geek has not received any packages or envelopes via [redacted] delivered to our sales officeHowever in show of good faith we have issued a check on 08/05/to Mrs [redacted] in the amount of $to be mailed via [redacted] to Mrs [redacted] address given to us via this [redacted] complaintPlease allow 7-business days for the check to be receivedPlease accept our apologies for any inconvenience that we may have caused

Mr [redacted] ordered the incorrect part; Parts Geek did not send him the wrong partAs stated below, Mr [redacted] ordered for a [redacted] and Mr [redacted] has a [redacted] Mr[redacted] email confirmations he received clearly state what Mr [redacted] ordered: Mr [redacted] inputted a ***not a [redacted] (which Mr [redacted] states he owns)Mr [redacted] also states he ordered part number [redacted] however he did not, as shown, he ordered part number [redacted] Mr [redacted] ordered the incorrect parts for his vehicle therefore is responsible for any return shipping charges as our policy statesWe apologize for any inconvenience

Your RMA number and return instructions are listed below.Please write your RMA number on the outside of the shipping box in black markerDo not write on the parts boxes themselves as we will not be able to resell your itemAll cores must be returned in their original box [redacted] *** [redacted] *** [redacted] *** [redacted] ***Attn: ReturnsHow to return your part: All parts must be returned in their original box and in resellable condition.Parts cannot be installed or damaged by incorrect installationElectrical parts are not returnable if unsealed Make sure you properly package your returnWe are not responsible for items damaged in transit.You are responsible for all return shipping chargesYou may use the shipper of your choice; however we recommend that you obtain both insurance and a return tracking number in the event of damage or lossWe are not responsible for uninsured, damaged, or undelivered packagesRefunds: Most part refunds are processed within days of receiptIf you have not received your refund within days, please feel free to contact us anytime.Tell us why here

The order was refunded in full on 8/13/

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded Mrs [redacted] credit card for $on 08/09/Please allow 3-business days for the refund to appear on your statement Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

[redacted] was refunded for the outgoing overnight shipping charges in the amount of $on 5/22/15.The return was received and refunded in full on 6/4/in the amount of $136.66.We apologized to [redacted] via ticket [redacted] for the mishandling of his overnight order

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have issued a refund of $on 05/10/to [redacted] ’s credit cardPlease allow 3-business days for the refunds to appear on your statementPlease accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded you the remaining balance of $from your orderPlease allow 3-business days for the refund to appear on your statement Again, please accept our apologies for any inconvenience that we may have causedThank you for your patience

Complaint: [redacted] I am rejecting this response because:Talked with [redacted] of PartsGeekGave my tracking numberThey found I had sent back over a month agoAsked if everything was now all okI said I will wait to see if my credit card is reimbursed in the next to days like he said it wouldI will hold my response after this has taken placeGot only phone number to get thru after Revdex.com contacted client on my behalf Regards, [redacted] ***

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usAlthough Mrs [redacted] received what she ordered part number [redacted] as listed on her payment invoice, it appears Mrs [redacted] ordered the incorrect part as she states she is in need of part number [redacted] insteadAs per our Policies page ( [redacted] ), we do not offer return shipping reimbursement regardless of the party at faultAll returns are freight prepaid by the customerHowever because Mrs [redacted] is not satisfied with her experience with Parts Geek, we have refunded Mrs [redacted] $on 04/27/for the return shipping fees she has paidPlease allow 3-business days for the refund to appear on your statement Mrs [redacted] has received a full refund on 04/10/for $for part number [redacted] she has returned to usPartsgeek does not have a membership fee with our customers as we bill customers only for the orders they place with us nor do have a membership to order from our websiteAt this time we are unable to credit $for a membership Mrs [redacted] mentions she has agreed to

Complaint: [redacted] I am rejecting this response because: With all my years in the automobile industry and my vast knowladge in the repair industry I am very familiar about rebuilt and remanufactured auto partsAfter examining the part and with the other information that I obtained on the internet I will not take a chance and install this unexceptable looking part into my transmission to test itI dont know any other company that after my complaint and other information obtained would not agree with me and gladly return it paid by you the seller but its one of your many complaints you have against you from others and now meParts geek you are such fraud and unwilling to be a decent company you dont even have a customer service department to except calls and complaintsThis is not a fight its a true customer complaint Regards, [redacted] ***

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usBecause of the inconvenience, we have refunded you $for the part and partial shipping on 06/10/Please allow 3-business days for the refund to appear on your statement Once the credit has posted to your credit card statement, you may dispose of part number [redacted] as you see fitThere will be no need to return the parts and we do not require it backWe will update the catalog for this error and unfortunately the part Mr [redacted] is looking for Parts Geek does not carryAgain, please accept our apologies for any inconvenience that we may have causedThank you for your patience

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usBecause of the inconvenience, we have refunded you an additional $from your total invoice order of $We have refunded you $on 05/05/Please allow 3-business days for the refund to appear on your statementAgain, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving your refund in a timely mannerThank you for your patience

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us As Mr [redacted] payment invoice email shows he ordered part number [redacted] - listed on our website as 1997-Toyota Camry Tail Light Assembly - Right - Passenger Side - Action Crash [redacted] http:/ [redacted] /catalog/1998/toyota/camry/body_electrical/tail_light_assembly.html?brand=action...⇄ incorrect taillight was ordered as Mr [redacted] stated he needed the driver side - LeftWe requested from Mr [redacted] several times in his support tickets [redacted] ,***-***-***his return tracking number as our warehouse has not issued a credit memo stating they had received the returned tail lightMr [redacted] would not provide the return tracking number to us.As a sign of good faith, we have issued Mr [redacted] a full refund of $on 09/14/Please allow 3-days for credit to appear on the statement Thank you

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usBecause of the inconvenience, we have refunded you $ for your total order on 06/3/Please allow 3-business days for the refund to appear on your statement Once the credit has posted to your credit card statement, you may dispose of the fuel tank as you see fitThere will be no need to return the parts and we do not require them backAgain, please accept our apologies for any inconvenience that we may have causedThank you for your patience

As indicated on our website, order confirmation, and order invoice e-mails, we do not accept order cancellations Can I Cancel My Order?We do not accept order cancellations because we often package products within an hour of ordering which is why we don't have the ability to cancel orders We begin the order process as soon as the order is placed Your RMA number and return instructions are listed below.Please write your RMA number on the outside of the shipping box in black markerDo not write on the parts boxes themselves as we will not be able to resell your itemAll cores must be returned in their original boxRETURN ADDRESS: [redacted] To: [redacted] *** [redacted] ***Attn: ReturnsHow to return your part: All parts must be returned in their original box and in resellable condition.Parts cannot be installed or damaged by incorrect installationElectrical parts are not returnable if unsealed Make sure you properly package your returnWe are not responsible for items damaged in transit.You are responsible for all return shipping chargesYou may use the shipper of your choice; however we recommend that you obtain both insurance and a return tracking number in the event of damage or lossWe are not responsible for uninsured, damaged, or undelivered packagesRefunds: Most part refunds are processed within days of receiptIf you have not received your refund within days, please feel free to contact us anytime

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have issued a full refund of $on 03/16/to [redacted] credit card for her entire orderPlease allow 3-business days for the refunds to appear on your statement Once you receive your refund on your credit card statement, you may dispose of the parts as you see fitThe part will NOT NEED to be returnedPlease accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded Mr [redacted] credit card $on 08/29/for the core deposit returned to usPlease allow 3-business days for the refund to appear on your statementAgain, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded Mrs [redacted] s credit card for $on 08/01/Please allow 3-business days for the refund to appear on your statement Again, please accept our apologies for any inconvenience that we may have caused and we thank you for your patience

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have issued a refund of $on 03/12/to [redacted] credit cardPlease allow 3-business days for the refunds to appear on your statementPlease accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment