Snack Brothers Candy & Chip Company

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indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in *** ** *** ** ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The remainder of the credit was processed on 1/25/in the amount of $for a total credit of $ Thank YouTell us why here

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usIn a show of good faith, we have refunded Mrs*** for the fuel pump part number *** for $on 07/25/that is still in transit to Mrs*** residence with an eta of
delivery on 07/28/Please allow 3-business days for the refund to appear on your statement. We ask again that Mrs*** refuse the package once it reaches her residence and please accept our apologies for any inconvenience that we may have caused

According to the return tracking number ***, the return is going to be delivered on 9/22/15, todayOnce the return is received and processed, a full refund will be issued

What is your production date? The production sticker can be found in your doorjambThank You

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***After reading your email, I went to speak to *** to inform them about the matter and they assured me that since they were the one who ordered the parts on my behalf, they would refund me the money.I accepted their offer so they would inform me when I would receive the money.Therefore I believe I would not have to pursue the matter any further.Thank you for your kind consideration and speedy service

Yours is our first complaint regarding receiving a part that has not been rebuiltThis is not a common occurrence at allWe will e-mail you a pre-paid shipping label to return the part

resolved

Complaint: ***
I am rejecting this response because: I was told before I sent back the merchandise that the return shipping would also be returned since it was their website where the mistake was madeHere is a quote from FedEx for the delivery ***
Regards,
*** ***

The customer was refunded in full for the parts on 9/8/

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I have received the money in my accountThis case can be closed
Regards,
*** ***

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usMr*** contacted us advising the trailer hitch part received was missing the hardware to install the trailer hitchWe apologize for the mis information our agent gave Mr
*** regarding a resolutionWe have contacted the manufacture 06/09/and Pro Series will be able to send out the missing hardware to complete the trailer hitch kit (CASE *** * *** ***) effective 06/09/Mr*** will receive in the hardware in 3-business days via USPS. Please accept our apologies for any inconvenience that we may have caused

We do not automatically re-ship out parts that are returned to senderWe have no way if they were returned to sender due to a customer refusal, damage or delivery errorAll parts returned to sender are automatically refunded to the customerAll parts must be reordered and a new PO generated.The
part was refunded in full on 10/16/in the amount of $20.15.The shipping charges were refunded on 11/2/in the amount of $9.95.Shipping charges have to be manually refundedThe customer is refunded in full

Thank you for contacting usPlease accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded Mr*** on 05/02/for the full amount of his order $Please allow 3-business days for the refund to appear on your statement
Again, please accept our apologies for any inconvenience that we may have caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Ted ***

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have issued a refund to Mr*** credit card of $on 12/20/for the core deposit returnedPlease allow 3-business days for the refund to appear on your statement.
According to Mr*** order, we show no contact from Mr*** since requesting to return the core deposit on 08/22/As our website lists our toll-free telephone number on our customer service page and informs customers of our policies and procedures, *** Our customers will not receive credit unless you can provide a valid traceable return tracking numberIf you can provide a return tracking number, it can take us weeks to process your return if your return is locatedIf we cannot locate your return or if you cannot provide a valid return tracking number, credit will not be issuedOur records indicate no return tracking number was given to Parts Geek from Mr*** on this orderAgain, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

Our data and listings come directly from the manufacturerWe do not have permission to change any listings without approvalWe have an inquiry in with BosalWe will e-mail a pre-paid shipping label to *** in the meantime

We do not reimburse for labor charges that are incurred as the result of the installation of a defective productAs indicated on our website: My part is defective, do you pay for damages?We do not cover any expenses that occur as a result of the installation of a defective productThis includes,
but is not limited to, rental car coverage, towing costs, labor, and storage feesWe apologize that you received a defective rack, however no automotive parts company reimburses for labor chargesWe sell parts; we are not a mechanic's shop or a parts manufacturerWe refunded *** *** in full for the first defective steering rack and have sent a pre-paid UPS shipping label (tracking number ***) to return the second defective steering rackOnce the rack has been received, it will be refunded in full

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: they've refunded me the value in store credit I've said multiple, multiple times that store credit is absolutely worthless because they are not able to ship me anything, they need to refund my payment to the original account, not give me store credit In regards to them not being able to tell whether or not it was shipped back by the shipping company or by the customer that is a complete lie They have the tracking information, they can see that it was never delivered. http://prntscr.com/958vaWhich now has the added 10/status of being delivered (it wasn't) despite the previous status saying that it was unable to be delivered and immediately sent back to sender (on 10/10) Also, I do not accept ignorance of the failed shipping as an acceptable excuse because I have told partsgeek through their customer service about this REPEATEDLY as in the complaint and the review, but their customer service seems to be an automated system which ignores these details
Regards,
Tie Wu