Snack Brothers Candy & Chip Company

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usReviewing our records, we show Mrs*** credit card was refunded for $on 09/23/for part number *** the A/C evaporator and the extended warranty purchased for this part
We have refunded Mrs*** also $on 10/12/for part number *** the A/C compressor (Please allow 3-business days for the refund to appear on your statement) Again, please accept our apologies for any inconvenience that we may have caused and we thank you for your patience

The fax was received on 11/23/I was on vacation Thanksgiving week due to my kids having half days at school and parent/teacher conferencesI apologize for the delay The amount of $has been refunded

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded you $on 04/07/2016, please allow 3-business days for the refund to appear on your statementAgain, please accept our apologies for any inconvenience that we may
have caused

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have issued a refund of $171.98 on 05/10/2018 to [redacted]’s credit card. Please allow 3-5 business days for the refunds to appear on your statement. Please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have issued a full refund of $179.35 on 03/16/2018 to [redacted] credit card for her entire order. Please allow 3-5 business days for the refunds to appear on your statement....

Once you receive your refund on your credit card statement, you may dispose of the parts as you see fit. The part will NOT NEED to be returned. Please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have notified [redacted] and provided documentation from her local post office stating “in tracking your package, it shows someone actually picked this item up for our counter on...

03/29/2018”. Due to these findings, [redacted] lost tracer claim was denied by [redacted] Please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

Complaint: [redacted]
I am rejecting this response because: when I purchased the items I was charged shipping on the two items. when the part did not come in for almost a month I canceled it. they choose to send it so of course I am not going to pay the return shipping but did I pay shipping for two items when I only technically got one item. how fair is that? 
I was charged shipping for two items I received one so I am entitled to part of my shipping cost back. What  is the problem. This is not how you conduct business. 
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have issued a return authorization for [redacted] to return the order on 04/13/2018. The rma number and full instructions was emailed to [redacted] with the email address we have on...

the order on 04/13/2018, 04/19/2018 and 04/25/2018. We ask [redacted] to check her spam and junk folders for these emails from Parts Geek. Please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have issued a refund of $63.50 on 04/18/2018 (partial cost of her outgoing shipping) to [redacted] credit card. Please allow 3-5 business days for the refunds to appear on your statement. Please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

Mr. [redacted] was refunded in full for the part return on 10/7/15 in the amount of $84.63.

We are saddened you feel this way however with the information [redacted] provided us, we are unable to find any recent orders with our company with his email address, telephone number, street address or name. We value your business and we would be happy to discuss any issues and investigate...

matters further to resolves this matter favorably if [redacted] could provide us information to allow us to find any recent orders he has placed with us. Thank you for contacting us.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have provided [redacted] instructions via email to return the damaged merchandise his email address submitted at the time of his order on 04/25/2018. This email includes a [redacted] prepaid...

pickup for the order. We ask [redacted] to check his spam and junk folders for this email for these. Once the parts are returned to our warehouse, we will refund [redacted] in full for the part. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have issued a refund of $45.28 on 10/06/2017 to [redacted] credit card. Please allow 3-5 business days for the refunds to appear on your statement. Once you receive your refund on...

your credit card statement, you may dispose of the parts as you see fit. The part will NOT NEED to be returned. Please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment. Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have issued a refund of $147.33 and $115.81 on 02/22/2017 to [redacted] credit card. Please allow 3-5 business days for the refunds to appear on your statement. We apologize for the...

delay in Mr. Derkack receiving his refund. Our records indicated Mr. Derkack was provided a pre-paid shipping label to return the parts via [redacted] tracking number [redacted] to not incur any return shipping charges. Again, please accept our sincere apologies for failing to provide you with the excellent service you expected from us.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. As a measure of good faith we have refunded Mrs. [redacted] $196.22 on 05/04/2016 for the total paid on the order placed with Parts Geek. Please allow 3-5 business days for the refund to...

appear on your statement. After numerous requests to Mrs. [redacted] to provide a return tracking number for the strut assemblies returned on support ticket [redacted]8 on 04/15/2016, 04/18/2016 and 04/30/2016 and numerous telephone conversations on 04/30/2016 and 05/03/2016, to date 05/04/2016 the return tracking number has not been provided. The amount of $264.00 Mrs. [redacted] is requesting a refund for is not the amount paid clearly listed on Mrs. [redacted] emailed invoice payment approved of $196.22. We are unable to refund any additional monies to Mrs. [redacted] until a receipt of what was paid to return the strut assemblies can be provided to Parts Geek via fax of [redacted] or to the Revdex.com with the return tracking numbers on the receipt as well. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

The order was refunded in full on 9/11/15. We apologize for the delay.

Dear Mr. [redacted],Thank you for contacting us. Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We apologize for any miscommunication or misunderstanding and have refunded the additional requested $140.00. Please allow 3-5 business days...

for the refund to appear on your statement. Thank you,Partsgeek Customer Service