Snack Brothers Candy & Chip Company

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Jon Gilpin

As advised, We have issued a refund of $42.95 on 03/20/2018 for the part and $22.40 on 03/21/2018 for the return shipping costs for a total of $65.35 to [redacted] credit card as per his desired settlement. Please allow 3-5 business days for the refunds to appear on your statement. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I had no idea that my truck required a 63" toolbox until I discovered that the 60" toolbox which parts geek advertised as a fit for my vehicle didn't fit.  Parts Geek's website and three confirmation emails clearly refered to part # [redacted] as a "2014 [redacted] Tool Box".  As I have previously made clear, I never would have ordered this toolbox if Parts Geek hadn't claimed that it was the correct toolbox for my vehicle.  No reputable business allows for their mistake to be a customer's loss.  Their "sincere apologies" is not worth $205.64.  If Revdex.com cannot convince Parts Geek to do the right thing, my next step will be to file a complain with both the [redacted] and New Jersey division consumer affairs offices.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We apologize for any delays in receiving your return authorization number. We have processed a return merchandise authorization and have emailed Mr. [redacted] to his email address of...

[redacted] a prepaid shipping label via UPS tracking number [redacted]5 to return the defective assembly. Please accept our apologies for any inconvenience that we may have caused .

Sure. If you open your drivers' side door, there is a sticker in the door jamb. It shows the production date of the vehicle (the day your vehicle was produced). For example, my car has a production date of 04/18/15.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. As we discussed with Mrs. [redacted] via the support tickets, Mrs. [redacted] visa credit card ending [redacted] in was refunded effective 07/08/2016 with the PNREF number is [redacted] payment code...

number [redacted]. Please allow 3-5 business days for the credit to post on Mrs. [redacted]’s statement. Mrs. [redacted] was refunded in full for the tie rod end part number [redacted] $42.33. If the refund has not appeared on Mrs. [redacted] statement, Mrs. [redacted] must contact her credit card company with the approval codes given as we Parts Geek, LLC shows her credit card company accepted the credit transaction. Thank you

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Although Mr. [redacted] received what he ordered part number [redacted] as listed on his payment invoice, it appears Mr. [redacted] ordered the incorrect part as he could not advise us what specific...

style of vehicle Mr. [redacted] owned which was pertinent information in ordering the correct tailgate molding for his vehicle. As per our Policies page ([redacted]), we do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer. However because Mr. [redacted] is not satisfied with his experience with Parts Geek, we have refunded Mr. [redacted] $35.98 and $9.95 on 05/23/2016 for his total order transaction of $45.93. Please allow 3-5 business days for the refund to appear on your statement.  Once you receive your refund on your credit card statement, you may dispose of the part as you see fit. There will be no need to return the part. Please accept our apologies for any inconvenience that we may have caused.

Mr. [redacted] contacted us:Wed, Aug 19 2015 04:48pmI only received 2 pads. When I ordered the part, it clearly shows 4 pads. If the amount I paid is for only two pads, I am returning. This is  false advertising. You can pay for my return shipping too. If you plan on sending me the two pads you...

shorted me, I hope it doesn't take another 10 days to fill the order. Not a happy customer!!!  Thu, Aug 20 2015 11:35am - [redacted] Hello,Your order has been set up for return. You will receive an RMA e-mail  with complete return instructions in approximately 24-48 hours. If you have any further questions or concerns, please don't hesitate to contact us.Thank YouReturns DepartmentIn addition, a pre paid shipping label was emailed to Mr. [redacted] email address [redacted] on 08/21/2015 via [redacted] tracking number [redacted]. Once the parts have been returned and processed, a full refund will be given to Mr. [redacted] credit card.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am very happy with your involvement and resolution on our behalf - I am just disappointed that it took involvement with Revdex.com for Parts Geek to reimburse me for my expenses.
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have refunded Mr. [redacted] credit card $15.08 on 09/19/2016 for the brake pad set. Please allow 3-5 business days for the refund to appear on your statement. Once you receive your refund...

on your credit card statement, you may dispose of the brake pad set as you see fit, there will be NO NEED to return the brake pad set. Again, please accept our apologies for any inconvenience that we may have caused.

Customer was refunded $40.15 on 07/23/2015 and $17.03 on 01/05/2016 for his order. Mr. [redacted] was refunded in full.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have refunded Mrs. Elrod’s credit card for $107.96 on 07/29/2016, $27.03 on 08/03/2016 and $12.95 on 08/03/2016. Please allow 3-5 business days for the refund to appear on your...

statement.  Again, please accept our apologies for any inconvenience that we may have caused and we thank you for your patience.

Mr. [redacted]Thank you for contacting us. Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We apologize for any miscommunication or misunderstanding and have refunded [redacted] the full $80.00 for his core return. Please allow 3-5...

business days for the refund to appear on your statement. Thank you again for your patience and have a great day! Sincerely,Partsgeek Customer Service