Good Evening *** ***, I apologize for the capital lettersI do understand when responding by email or in a text message, capital letters are considered or perceived as at yelling at the recipient, but I assure you that was not my intentionAbove the remarks, I attempted to explain why the response was in capital lettersIn our systems, all of our updates are done in capitalsI updated the information in the our system just in case you contacted our Contact CenterAgain, I apologizeI also apologize for the inconveniencePlease give me a call at ###-###-#### or please provide me with any telephone number or telephone numbers you would have called from to contact usIf I can locate the call whereby our Representative gave you incorrect information, I will follwith our Credit and Collections Department regarding the Derogatory ReversalKindest Regards, *** ** *** ###-###-####
Good Morning *** ***,I searched by ###-###-#### and could not locate any calls from 08/01/through 10/04/17. I have asked our Credit and Collections Department to provide me with the dates the account changed to a Derogatory and when it was initially reported to the Credit Reporting AgenciesI hope to have an answer by close of business on Monday, October 9, 2017.Thanks,*** * ***###-###-####Entergy - Louisiana
The Power Outage on April 14, was found to have been caused by an overhanging limb and the majority of the outages for this address are caused by the same thing either a tree on the line or an overhanging limbThis complaint has been forwarded to our vegetation department to access
Mr *** has been contacted, the address on the credit reports are incorrect. The correct address and account number has been provided; the final bill and letters were mailed to the forwarding address provided to usMr*** agrees with the information provided to him and
he is satisfied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12377513, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,*** ***
I submitted payment in full prior to complaint filedThe information entergy stated in their response was mootMy request was simply for entergy to have a representative check all meters at the location I supplied by addressThere was no need for entergy to list my entire billing history for the past two months, as I said earlier, is a moot pointMy payment is current with no balance dueCheck all meters to make sure they are all working properly and check that each meter is listed to a current entergy customer. My entergy bill is usually sixty-five to seventy-five dollars prior to the last couple of months billingHave someone check the metersIf not do not waste both our time with a nonsense response
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID 11751616, and find that this resolution is satisfactory to me.
Regards,
*** *** I spoke with Ms(Dara or Darrl) about payment arrangements and I am satisfied with her understanding and the arrangements she made for me and my family
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have never received a phone call from Entergy regarding this issueI transferred services from one residence to another in and my address was well known to Entergy as I continued with them for my electricI moved out of the area in and the State Treasury department verified that this check was sent to them in for that depositI will be satisfied with the reversal and removal of the derogatory remark on my credit report AND removing me from the collection company who is hounding me for money and threatening me with legal action.
I have reviewed the response made by the business in reference to complaint ID 11096054, and find the end result of the resolution is acceptable.
Regards,
*** ***
Initial Business Response /* (1000, 11, 2017/11/28) */
***Document Attached***
Please see attached 'Notre Dame FCU Response (Case #XXXXXXXX)'
Regards,
Brian ** ***
Chief Risk and Compliance Officer
Notre Dame Federal Credit Union
Initial Consumer Rebuttal /* (3000, 13, 2017/12/09)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Ms***
In response to the letter dated November 27, from Brian ** *** Be advised that I am disputing several claims that Mr*** has stated
I do not recall receiving any letters stating any intentions to sell the vehicles nor any deficiency balances or balances dueIn addition I never received any proof of delivery of any such letters
If Mr*** was advised by legal counsel to honor our letter to Cease and Desist contact than the same courtesy should be given to a letter requesting proof of debt years later
On September 25, I sent a letter to both *** C*** (representing Notre Dame) and Notre Dame Federal Credit UnionAt the time both were reporting on my credit report with balances, two different entriesTracking Number for *** was XXXX XXXX XXXX XXXX XXXX and Tracking Number for Notre Dame was XXXX XXXX XXXX XXXX XXXX that Mr*** provided you
Notre Dame did not mark the entries on my credit report as being disputed but*** did report the disputeI received a reply from *** stating that they were unable to obtain a copy of any proof from Notre Dame within the timeframe provided by law
Notre Dame never responded to my request, nor did they mark their entry on my credit report at that time as being disputed
Currently the accounts are not being reported on our credit reportHowever the remark that Mr *** stated in his response that the items can be reinserted after Notre Dame did not provide proof of notification on the sale of the vehicles that is legally required, Notre Dame did not respond to our certified letter requests, Notre Dame did not provide proof to their collection agency representing them in the required timeframe nor did they respond to us with proof of debt I find very bothersomeAs long as the items are not reinserted, I will not seek damages
Final Consumer Response /* (2000, 16, 2017/12/22) */
Good Afternoon *** ***,Our Company has utilized every possible resource in hopes of concluding with a positive outcome in your favorWe cannot find any errors made by the Company. Unfortunately, the Derogatory will remain on your Credit Report until the allotted time has surpassed to have it removed. Kindest Regards,*** ** ***Entergy - Louisiana, LLC###-###-####[email protected]
I had made attempts to speak with *** *** on Wednesday, April 4, and again on Thursday, April 5, I made a third attempt on Thursday, April 5, and explained to *** *** that the meter test had been completedPer *** ***, he was at home when our technician removed the test meterI advised that both his meter and the test meter recorded the exact same usageThe current balance is now $after waiving the Late Fees of $and $11.31. Thanks,Dana L***###-###-####
The customer has been contacted and an apology was offered and accepted in lieu of an agent errorThe request to terminate the service for the previous tenant was made in advance of the turn on requestThe service was still on when the application for new service was made however, the agent failed
to amend the turn off to read the meter onlyThis would have allowed uninterrupted serviceThe customer was satisfied with the explanation and the apology as the issue is now considered closed. Tyrone J W***
The move in date is a day commit, however the agent should have issued a request to our service department due to the customer's request to see if a sooner turn on date could be granted In an effort to defuse the negative feelings the customer have toward Entergy; I
called left a message leaving my direct number and asked *** *** to give me a call concerning her experience with Entergy and the Revdex.com complaint
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12377513, and find that this resolution is satisfactory to me. You can check the meter's for apartments and at the location I stated in complaint(if possible). Regards,
*** ***
*** *** was contacted and her issue discussedI acknowledged that her paperwork that she had submitted had been received and was being processedAfter the investigation was conducted it was concluded that *** *** had no responsibility in the debt and it has since been removed from
her accountThe customer was notified via voicemail and a formal letter will be mailed to her new mailing address to document conclude her dispute. *** * *** Entergy Customer Support Specialist
Initial Business Response /* (1000, 6, 2016/08/29) */
Contact Name and Title: Brian ** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@notredamefcu.com
Please see attached response and supporting documentation
Regards,
Brian ** ***
Chief Risk and Compliance Officer
Notre
Dame Federal Credit Union
Thank you for contacting EntergyYou will need to file a police report firstThen call Entergy for fraud paperwork for both Acct *** ($187.06) and Acct *** ($228.99)
Good Evening *** ***, I apologize for the capital lettersI do understand when responding by email or in a text message, capital letters are considered or perceived as at yelling at the recipient, but I assure you that was not my intentionAbove the remarks, I attempted to explain why the response was in capital lettersIn our systems, all of our updates are done in capitalsI updated the information in the our system just in case you contacted our Contact CenterAgain, I apologizeI also apologize for the inconveniencePlease give me a call at ###-###-#### or please provide me with any telephone number or telephone numbers you would have called from to contact usIf I can locate the call whereby our Representative gave you incorrect information, I will follwith our Credit and Collections Department regarding the Derogatory ReversalKindest Regards, *** ** *** ###-###-####
Good Morning *** ***,I searched by ###-###-#### and could not locate any calls from 08/01/through 10/04/17. I have asked our Credit and Collections Department to provide me with the dates the account changed to a Derogatory and when it was initially reported to the Credit Reporting AgenciesI hope to have an answer by close of business on Monday, October 9, 2017.Thanks,*** * ***###-###-####Entergy - Louisiana
The Power Outage on April 14, was found to have been caused by an overhanging limb and the majority of the outages for this address are caused by the same thing either a tree on the line or an overhanging limbThis complaint has been forwarded to our vegetation department to access
I will follwith *** *** and provide the resolution to the Revdex.com
Mr *** has been contacted, the address on the credit reports are incorrect. The correct address and account number has been provided; the final bill and letters were mailed to the forwarding address provided to usMr*** agrees with the information provided to him and
he is satisfied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12377513, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,*** ***
I submitted payment in full prior to complaint filedThe information entergy stated in their response was mootMy request was simply for entergy to have a representative check all meters at the location I supplied by addressThere was no need for entergy to list my entire billing history for the past two months, as I said earlier, is a moot pointMy payment is current with no balance dueCheck all meters to make sure they are all working properly and check that each meter is listed to a current entergy customer. My entergy bill is usually sixty-five to seventy-five dollars prior to the last couple of months billingHave someone check the metersIf not do not waste both our time with a nonsense response
The customer's request has been forwarded to the claims deparment once again for review
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID 11751616, and find that this resolution is satisfactory to me.
Regards,
*** *** I spoke with Ms(Dara or Darrl) about payment arrangements and I am satisfied with her understanding and the arrangements she made for me and my family
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have never received a phone call from Entergy regarding this issueI transferred services from one residence to another in and my address was well known to Entergy as I continued with them for my electricI moved out of the area in and the State Treasury department verified that this check was sent to them in for that depositI will be satisfied with the reversal and removal of the derogatory remark on my credit report AND removing me from the collection company who is hounding me for money and threatening me with legal action.
I have reviewed the response made by the business in reference to complaint ID 11096054, and find the end result of the resolution is acceptable.
Regards,
*** ***
Initial Business Response /* (1000, 11, 2017/11/28) */
***Document Attached***
Please see attached 'Notre Dame FCU Response (Case #XXXXXXXX)'
Regards,
Brian ** ***
Chief Risk and Compliance Officer
Notre Dame Federal Credit Union
Initial Consumer Rebuttal /* (3000, 13, 2017/12/09)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Ms***
In response to the letter dated November 27, from Brian ** *** Be advised that I am disputing several claims that Mr*** has stated
I do not recall receiving any letters stating any intentions to sell the vehicles nor any deficiency balances or balances dueIn addition I never received any proof of delivery of any such letters
If Mr*** was advised by legal counsel to honor our letter to Cease and Desist contact than the same courtesy should be given to a letter requesting proof of debt years later
On September 25, I sent a letter to both *** C*** (representing Notre Dame) and Notre Dame Federal Credit UnionAt the time both were reporting on my credit report with balances, two different entriesTracking Number for *** was XXXX XXXX XXXX XXXX XXXX and Tracking Number for Notre Dame was XXXX XXXX XXXX XXXX XXXX that Mr*** provided you
Notre Dame did not mark the entries on my credit report as being disputed but*** did report the disputeI received a reply from *** stating that they were unable to obtain a copy of any proof from Notre Dame within the timeframe provided by law
Notre Dame never responded to my request, nor did they mark their entry on my credit report at that time as being disputed
Currently the accounts are not being reported on our credit reportHowever the remark that Mr *** stated in his response that the items can be reinserted after Notre Dame did not provide proof of notification on the sale of the vehicles that is legally required, Notre Dame did not respond to our certified letter requests, Notre Dame did not provide proof to their collection agency representing them in the required timeframe nor did they respond to us with proof of debt I find very bothersomeAs long as the items are not reinserted, I will not seek damages
Final Consumer Response /* (2000, 16, 2017/12/22) */
Good Afternoon *** ***,Our Company has utilized every possible resource in hopes of concluding with a positive outcome in your favorWe cannot find any errors made by the Company. Unfortunately, the Derogatory will remain on your Credit Report until the allotted time has surpassed to have it removed. Kindest Regards,*** ** ***Entergy - Louisiana, LLC###-###-####[email protected]
I had made attempts to speak with *** *** on Wednesday, April 4, and again on Thursday, April 5, I made a third attempt on Thursday, April 5, and explained to *** *** that the meter test had been completedPer *** ***, he was at home when our technician removed the test meterI advised that both his meter and the test meter recorded the exact same usageThe current balance is now $after waiving the Late Fees of $and $11.31. Thanks,Dana L***###-###-####
The customer has been contacted and an apology was offered and accepted in lieu of an agent errorThe request to terminate the service for the previous tenant was made in advance of the turn on requestThe service was still on when the application for new service was made however, the agent failed
to amend the turn off to read the meter onlyThis would have allowed uninterrupted serviceThe customer was satisfied with the explanation and the apology as the issue is now considered closed. Tyrone J W***
The move in date is a day commit, however the agent should have issued a request to our service department due to the customer's request to see if a sooner turn on date could be granted In an effort to defuse the negative feelings the customer have toward Entergy; I
called left a message leaving my direct number and asked *** *** to give me a call concerning her experience with Entergy and the Revdex.com complaint
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12377513, and find that this resolution is satisfactory to me. You can check the meter's for apartments and at the location I stated in complaint(if possible). Regards,
*** ***
*** *** was contacted and her issue discussedI acknowledged that her paperwork that she had submitted had been received and was being processedAfter the investigation was conducted it was concluded that *** *** had no responsibility in the debt and it has since been removed from
her accountThe customer was notified via voicemail and a formal letter will be mailed to her new mailing address to document conclude her dispute. *** * *** Entergy Customer Support Specialist
Initial Business Response /* (1000, 6, 2016/08/29) */
Contact Name and Title: Brian ** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@notredamefcu.com
Please see attached response and supporting documentation
Regards,
Brian ** ***
Chief Risk and Compliance Officer
Notre
Dame Federal Credit Union
Thank you for contacting EntergyYou will need to file a police report firstThen call Entergy for fraud paperwork for both Acct *** ($187.06) and Acct *** ($228.99)