The customer has been contacted. The gas service was turned on 2/8/2016. The permit requirement policy was reviewed with the customer. An apology was given for any misunderstanding that the customer incurred. [redacted]
THE ACCOUNTS IN ALGIERS HAVE TWO ACCOUNTS (ONE FOR ELEC AND ONE FOR GAS AND BOTH REQUIRE SECURITY DEPOSITS. THE ELEC DEPOSIT IS $150 AND THE GAS IS $75. THEY CAN'T BE REDUCED OR SPLIT INTO INSTALLMENTS. THEY ARE DUE WITH THE FIRST MONTH'S BILL. DEPOSIT REQUIREMENTS Entergy New Orleans...
customers start using electricity before paying for it, therefore customers requesting new service may be required to make a refundable security deposit. Deposit Requirements – Customers have the option to pay all or part of the initial deposit before the first bill, but the initial deposit must be paid in full by first bill due date. Arrangements can not be made on a billed deposit. . (Note: Gas service to Algiers customers $75. Note: Algiers' electric service provider is Entergy Louisiana, Inc.) Entergy New Orleans Bill Deposit - Residential Deposit to be billed in one (1) installment. Residence - Home, Mobile Home, Apartment, etc. - Own or Rent Total Electric $75 Combination Electric & Gas $150 Electric Only $75 (Note: Entergy Louisiana, Inc. provides electric service to Algiers. Please see the Entergy Louisiana web site for Algiers electric service deposit information). Gas Only $75 Entergy Louisiana, LLC - Bill Deposit - Residential Deposit to be billed in one (1) installment. Entergy Louisiana, LLC Electric Residence Initial Deposit Electric & Gas $150.00 Electric Only - $150 Gas Only - $100 (This is the minimum deposit amount for a gas meter) Maximum deposit with history at location can go to 2 times the highest bill Tell us why here...
I have advised Mrs. [redacted] of the following -
I EXPLAINED TO MRS. [redacted] THE REASON WHY ALL MONIES ARE BEING TRANSFERRED FROM C/A #[redacted] TO HER ACCOUNT IS BECAUSE SHE LIVED AT THE LOCATION WITH MR. [redacted] EVEN IF SHE ONLY MOVED INTO THE LOCATION IN 10/2015. I ALSO ADVISED THE REASON WHY NEED A...
PAYMENT ON THE ACCOUNT IS BECAUSE THE LAST "GOOD" PAYMENT WAS RECEIVED ON 12/03/15. I ADVISED MRS. [redacted] THAT IF SHE COULD PAY $578.94 BUY TUEDAY, 03/22/16, I WILL SET UP A PAYMENT ON THE BALANCE. I PROVIDED [redacted] (RELATIVE/FRIEND SPEAKING IN THE BACKGROUND) WITH MY NAME AND DIRECT NUMBER. I ALSO ADVISED MRS. [redacted] THAT THE FINAL BILL BALANCE OF $138.49. WAS BEING TRANSFERRED AS WELL...[redacted]
[redacted] was contacted on 3/13/18 by a customer service specialist (Ms. M[redacted]). Her issue was discussed and an explanation of our credit policy was offered. In addition [redacted] was granted an exception arrangement for payment to be made on 3/23 as requested. This matter is now considered...
closed. Tyrone J W[redacted]Customer Service Support
Tell us why here...on 08/24/2015 the customer was contacted her account was reviewed with her, the readings are in line with the previous months readings and with the location history readings, confirmed that the readings are correct. Referred her to her landlord.
Entergy Texas Inc. (ETI) Customer Service Specialist (CSS) contacted the customer on July 11. The CSS explained that Entergy did not bill the customer for this 20 day service (1/28 - 2/16) and he would need to dispute this amount with his apartment manager. As a courtesy, the CSS...
agreed to remove the $20 connection fee to resolve this complaint and for the delay in service during ETI conversion into a new Customer Care System. The customer was satisfied with the results.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11146055, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11078981, and find that this resolution is not satisfactory to me. But I will accept the Entergy's offer.I have found that Entergy people abuse the fact that Entergy has monopoly over power in this area. Thus it is meaningless to continue to talk with Entergy people over less than $2,000. Thus I want to stop here and accept the offer. I have not rescinded my acceptance of the Entergy offer. I simply pointed out that the monopoly of Entergy over power does not justify an Entergy business practice that Entergy people can say or do anything against scientific analysis and common sense. Anyway I appreciate the efforts of Revdex.com in trying to solve this nonsense problemThank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11780842, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not recall being told about a permit, and I've never had to obtain a permit for utilities in any of my previous residences. Obviously it was not explained clearly because I would have secured a permit if I understood what was required at that time. Entergy waited five weeks to take any action, and chose the best plan of action was to cut off power rather than reach out to us. My family was occupying the home when they unexpectedly turned off our power. After speaking to multiple supervisors and managers, they acknowledged that the power was left on in error. However, they didn't attempt to fix the situation in a reasonable manner. Even after I took action and followed up with Entergy to ask that my power be restored in a timely manner, they did not restore the power until 5 days after it was initially cut off. This could have been avoided with some form of communication (they had our mailing address, phone number, and e-mail address). I believe they need to reconsider some of their policies and procedures to avoid this situation in the future. Their policy should not involve cutting off power to a household that has been occupied for over a month without any notice. There are consumer protection laws for a reason and I believe those laws have been violated in this case.My family has suffered a burden due to Entergy's negligent actions. I filed a claim for the contents of my refrigerator and they keep pointing to the permit as the reason for cutting off my power, but nobody can explain why we were not given any formal notice. They admit they left the power on in error and told us it should have been turned off on 8/5/16, which is admitting some negligence on their part. If the power was turned off 8/5/16, we would not have a claim since we would have discovered the power was not on while moving in. After explaining all of this to the adjuster, he is telling me they will most likely deny my claim. This is not acceptable, yet I have no other options to use for my electricity. I don't feel that Entergy has treated me as a valued customer and I believe they severely mishandled this situation. I will take the necessary legal action to pursue my case and hopefully prevent any other consumers from having to go through a similar situation.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12384592, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
My previous number was ###-###-####Regards,
[redacted]
[redacted] is requesting service to a new location where there is no existing service and there is a cost to providing the service. The customer has been given the available options to providing the requested service; however he is unwilling...
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID 12226919, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The customer has been contacted. The customer was requesting an adjustment to her final bill due to an Cumulative Balance from the level bill program. The customer was informed that the Cumulative Balance is the running total of the difference between her actual electricity charges...
and what she paid using the average monthly billed amounts and if there is a balance owed it will true-up when the service is terminated. There is no credit to give, the charges are a result of the actuial usage from previous month's history.
On July 10, 2017 this issue was also reported by the Louisiana Public Service Commission (Rhonda Dewitt) and was addressed via there office. The findings of our investigation concluded that Entergy had sustained no loss of service to this location nor reports of any outages at this...
location since Oct 2015 when a tree fell on a line outside the right of way. In lieu of the complaint the office manager Amber H[redacted] was contacted and she also confirmed the results of our findings stating that they had not incurred any outages to the building. It was upon her request that we reported back to the LPSC office that the next time this issue surfaces it is requested by her management authority that her office be contacted first so that the electrical panel can be checked by their electrician unless its a case of the entire building experiences a loss of service. Therefore we consider this claim to be without merit and considered the issue resolved. regards Tyrone J W[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12384592, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] A different customer?? I really appreciate the all caps in the email. If I would have known all the trouble that I'm receiving I would have not made the payment until it was validated and the call was recorded. Out of good faith, I made the payment to relieve any dealings or amount owed with this company. Here it is a year later and I'm sitting here emailing about a bill I that's been paid, account is closed and Entergy, Not a collections company placed this account on my credit. Not sure about your procedure for calls and why your not showing notes. How hard is it to say if you received that treatment over the phone we definitely apologize. Instead it seems like resolving this issue is not something your wanting to do. You have received your funds on my closed account. Why am I still going back and forth with your company. Regards,
[redacted]
An attempt was made to contact the customer by phone via the two numbers provided in the complaint. A voicemail message was left acknowledging receipt of the complaint, offering an apology and requesting a call back for discussion so as to define the process and areas that this experience could have...
been handled better. The customer returned my call and stated that the service was on, all was fine and there was no need for further discussion. This item is thus considered to be closed. [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12377513, and have determined that this proposed action would not resolve my complaint. For your referenc
Regards,
[redacted]Checking my meter was not the initial complaint. I requested that the meters(each meter)be checked to verify that they all are in use by valid enetergy customers. I find it odd that my enetergy bill would double in two to three months. If this is not possible, there is nothing further to discuss.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12678909, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Also, after communicating with Miss Dana and repeatedly telling her about posting my personal information on this website. She apologized and yet I am still seeing my personal information on this website. I'm beginning to think she is doing this on purpose. If the Revdex.com needs any personal information like my billing info, then SHE SHOULD GET IN CONTACT WITH THE Revdex.com DIRECTLY. But as far as the matter at hand, I am still not satisfied. I believe I was still being over charged.
Regards,
[redacted]
The customer was contacted and informed that the credit on her account is not refundable to her because it was paid by Total Community Action to be used toward her utility bill. The overpayment belongs to the Agency. An apology was given for any misunderstanding she received in regard to...
The customer has been contacted. The gas service was turned on 2/8/2016. The permit requirement policy was reviewed with the customer. An apology was given for any misunderstanding that the customer incurred. [redacted]
THE ACCOUNTS IN ALGIERS HAVE TWO ACCOUNTS (ONE FOR ELEC AND ONE FOR GAS AND BOTH REQUIRE SECURITY DEPOSITS. THE ELEC DEPOSIT IS $150 AND THE GAS IS $75. THEY CAN'T BE REDUCED OR SPLIT INTO INSTALLMENTS. THEY ARE DUE WITH THE FIRST MONTH'S BILL. DEPOSIT REQUIREMENTS Entergy New Orleans...
customers start using electricity before paying for it, therefore customers requesting new service may be required to make a refundable security deposit. Deposit Requirements – Customers have the option to pay all or part of the initial deposit before the first bill, but the initial deposit must be paid in full by first bill due date. Arrangements can not be made on a billed deposit. . (Note: Gas service to Algiers customers $75. Note: Algiers' electric service provider is Entergy Louisiana, Inc.) Entergy New Orleans Bill Deposit - Residential Deposit to be billed in one (1) installment. Residence - Home, Mobile Home, Apartment, etc. - Own or Rent Total Electric $75 Combination Electric & Gas $150 Electric Only $75 (Note: Entergy Louisiana, Inc. provides electric service to Algiers. Please see the Entergy Louisiana web site for Algiers electric service deposit information). Gas Only $75 Entergy Louisiana, LLC - Bill Deposit - Residential Deposit to be billed in one (1) installment. Entergy Louisiana, LLC Electric Residence Initial Deposit Electric & Gas $150.00 Electric Only - $150 Gas Only - $100 (This is the minimum deposit amount for a gas meter) Maximum deposit with history at location can go to 2 times the highest bill Tell us why here...
I have advised Mrs. [redacted] of the following -
I EXPLAINED TO MRS. [redacted] THE REASON WHY ALL MONIES ARE BEING TRANSFERRED FROM C/A #[redacted] TO HER ACCOUNT IS BECAUSE SHE LIVED AT THE LOCATION WITH MR. [redacted] EVEN IF SHE ONLY MOVED INTO THE LOCATION IN 10/2015. I ALSO ADVISED THE REASON WHY NEED A...
PAYMENT ON THE ACCOUNT IS BECAUSE THE LAST "GOOD" PAYMENT WAS RECEIVED ON 12/03/15. I ADVISED MRS. [redacted] THAT IF SHE COULD PAY $578.94 BUY TUEDAY, 03/22/16, I WILL SET UP A PAYMENT ON THE BALANCE. I PROVIDED [redacted] (RELATIVE/FRIEND SPEAKING IN THE BACKGROUND) WITH MY NAME AND DIRECT NUMBER. I ALSO ADVISED MRS. [redacted] THAT THE FINAL BILL BALANCE OF $138.49. WAS BEING TRANSFERRED AS WELL...[redacted]
[redacted] was contacted on 3/13/18 by a customer service specialist (Ms. M[redacted]). Her issue was discussed and an explanation of our credit policy was offered. In addition [redacted] was granted an exception arrangement for payment to be made on 3/23 as requested. This matter is now considered...
closed. Tyrone J W[redacted]Customer Service Support
Tell us why here...on 08/24/2015 the customer was contacted her account was reviewed with her, the readings are in line with the previous months readings and with the location history readings, confirmed that the readings are correct. Referred her to her landlord.
Entergy Texas Inc. (ETI) Customer Service Specialist (CSS) contacted the customer on July 11. The CSS explained that Entergy did not bill the customer for this 20 day service (1/28 - 2/16) and he would need to dispute this amount with his apartment manager. As a courtesy, the CSS...
agreed to remove the $20 connection fee to resolve this complaint and for the delay in service during ETI conversion into a new Customer Care System. The customer was satisfied with the results.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11146055, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11078981, and find that this resolution is not satisfactory to me. But I will accept the Entergy's offer.I have found that Entergy people abuse the fact that Entergy has monopoly over power in this area. Thus it is meaningless to continue to talk with Entergy people over less than $2,000. Thus I want to stop here and accept the offer. I have not rescinded my acceptance of the Entergy offer. I simply pointed out that the monopoly of Entergy over power does not justify an Entergy business practice that Entergy people can say or do anything against scientific analysis and common sense. Anyway I appreciate the efforts of Revdex.com in trying to solve this nonsense problemThank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11780842, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not recall being told about a permit, and I've never had to obtain a permit for utilities in any of my previous residences. Obviously it was not explained clearly because I would have secured a permit if I understood what was required at that time. Entergy waited five weeks to take any action, and chose the best plan of action was to cut off power rather than reach out to us. My family was occupying the home when they unexpectedly turned off our power. After speaking to multiple supervisors and managers, they acknowledged that the power was left on in error. However, they didn't attempt to fix the situation in a reasonable manner. Even after I took action and followed up with Entergy to ask that my power be restored in a timely manner, they did not restore the power until 5 days after it was initially cut off. This could have been avoided with some form of communication (they had our mailing address, phone number, and e-mail address). I believe they need to reconsider some of their policies and procedures to avoid this situation in the future. Their policy should not involve cutting off power to a household that has been occupied for over a month without any notice. There are consumer protection laws for a reason and I believe those laws have been violated in this case.My family has suffered a burden due to Entergy's negligent actions. I filed a claim for the contents of my refrigerator and they keep pointing to the permit as the reason for cutting off my power, but nobody can explain why we were not given any formal notice. They admit they left the power on in error and told us it should have been turned off on 8/5/16, which is admitting some negligence on their part. If the power was turned off 8/5/16, we would not have a claim since we would have discovered the power was not on while moving in. After explaining all of this to the adjuster, he is telling me they will most likely deny my claim. This is not acceptable, yet I have no other options to use for my electricity. I don't feel that Entergy has treated me as a valued customer and I believe they severely mishandled this situation. I will take the necessary legal action to pursue my case and hopefully prevent any other consumers from having to go through a similar situation.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12384592, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
My previous number was ###-###-####Regards,
[redacted]
[redacted] is requesting service to a new location where there is no existing service and there is a cost to providing the service. The customer has been given the available options to providing the requested service; however he is unwilling...
to accept.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID 12226919, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The customer has been contacted. The customer was requesting an adjustment to her final bill due to an Cumulative Balance from the level bill program. The customer was informed that the Cumulative Balance is the running total of the difference between her actual electricity charges...
and what she paid using the average monthly billed amounts and if there is a balance owed it will true-up when the service is terminated. There is no credit to give, the charges are a result of the actuial usage from previous month's history.
On July 10, 2017 this issue was also reported by the Louisiana Public Service Commission (Rhonda Dewitt) and was addressed via there office. The findings of our investigation concluded that Entergy had sustained no loss of service to this location nor reports of any outages at this...
location since Oct 2015 when a tree fell on a line outside the right of way. In lieu of the complaint the office manager Amber H[redacted] was contacted and she also confirmed the results of our findings stating that they had not incurred any outages to the building. It was upon her request that we reported back to the LPSC office that the next time this issue surfaces it is requested by her management authority that her office be contacted first so that the electrical panel can be checked by their electrician unless its a case of the entire building experiences a loss of service. Therefore we consider this claim to be without merit and considered the issue resolved. regards Tyrone J W[redacted]
The balance has been removed from the customer's account; the customer has been notified and she is satisfied.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12384592, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] A different customer?? I really appreciate the all caps in the email. If I would have known all the trouble that I'm receiving I would have not made the payment until it was validated and the call was recorded. Out of good faith, I made the payment to relieve any dealings or amount owed with this company. Here it is a year later and I'm sitting here emailing about a bill I that's been paid, account is closed and Entergy, Not a collections company placed this account on my credit. Not sure about your procedure for calls and why your not showing notes. How hard is it to say if you received that treatment over the phone we definitely apologize. Instead it seems like resolving this issue is not something your wanting to do. You have received your funds on my closed account. Why am I still going back and forth with your company. Regards,
[redacted]
An attempt was made to contact the customer by phone via the two numbers provided in the complaint. A voicemail message was left acknowledging receipt of the complaint, offering an apology and requesting a call back for discussion so as to define the process and areas that this experience could have...
been handled better. The customer returned my call and stated that the service was on, all was fine and there was no need for further discussion. This item is thus considered to be closed. [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12377513, and have determined that this proposed action would not resolve my complaint. For your referenc
Regards,
[redacted]Checking my meter was not the initial complaint. I requested that the meters(each meter)be checked to verify that they all are in use by valid enetergy customers. I find it odd that my enetergy bill would double in two to three months. If this is not possible, there is nothing further to discuss.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12678909, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Also, after communicating with Miss Dana and repeatedly telling her about posting my personal information on this website. She apologized and yet I am still seeing my personal information on this website. I'm beginning to think she is doing this on purpose. If the Revdex.com needs any personal information like my billing info, then SHE SHOULD GET IN CONTACT WITH THE Revdex.com DIRECTLY. But as far as the matter at hand, I am still not satisfied. I believe I was still being over charged.
Regards,
[redacted]
The customer was contacted and informed that the credit on her account is not refundable to her because it was paid by Total Community Action to be used toward her utility bill. The overpayment belongs to the Agency. An apology was given for any misunderstanding she received in regard to...
the credit on her utility bill. exe/cgray