Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12678909, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I HAVE CONTACTED ENTERGY IN REGARDS TO MY POWER BEING BACK ON, I HAVE FINALLY RECEIVED AN APOLOGY IN REGARDS TO THEM POSTING MY PERSONAL INFORMATION (WHICH I WOULD LIKE DELETED)I AM DISGUSTED WITH THIS SITUATION AND WON'T BE SATISFIED UNTIL I GET REIMBURSED SOME OF THE MONEY I HAVE PAID TO KEEP MY ELECTRICITY ONWHAT THEY ARE TELLING ME IS RIDICULOUSI ASKED A QUESTION THAT HAVE YET TO BE ANSWERED
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11255733, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12678909, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I don't know what part of the phone call did I agree or as stated "accepted" what she told me in regards to the light billI didn't agree to anything and I told her I disagreedI also stated to her that I asked my neighbors around me about their bills being highAnd today I asked them again if they had their thermostat up high when it was cold and they assured me they had it turned up higher than mines and their bills are still cheaper for both monthsI also stated to her about the extreme cold temperature we had back in January I was staying right across the street from my residence now and my light bill was still cheaper thenOverall it's not physically possible for me to pay a bill that high when I barely cooked, barely was home, and I only had my Heater running automatically off & onIf the extreme cold temperature is the reason why my light bill is so high, how come when it's extremely hot outside and I have my AC set to 73-all day & night during the spring, summer & fall my bill is still cheaper and around the same price it's always been (under, at, a little over $100)? Until they can prove to me how is it possible to stay cheaper in the extreme hot temperatures but this one isn't, then I'll agree & acceptUntil then I DO NOT AGREE & I DO NOT ACCEPT ANY PART OF THEIR RESPONSE.
Regards,
*** ***
Good Morning *** ***,We will conduct a test and provide you with the results. We will provide the information to the Revdex.com and the agency will provide the results to youPlease let me know if you have any questionsThanks, Dana LJ***###-###-####
Tried calling customer on 8/18/and again today, 8/at number provided left a message explaining the three (3) balances on the final bill as follows: $for service date from 5/- 6/12/bill was due 7/9/15; the final bill amount of $for service from 6/12/- 6/23/and
$accumulated difference over the months customer paticipated set up on the level billing program; for a total of $160.88. When an account is closed all balances becomes due however when service is transfered the account is set up on the level billing program and the balance accumulated is moved from the account due balance back to the accumulated difference. I also left a message for the customer to return my call if needed
Attempts to contact Ms *** were made on 5/27, 6/and again on 6/the first two times a voicemail message was left on the home phone and the most recent attempt on 6/both the home and cell phones were calledA voicemail message was left on both phonesMs ***' service was unfortunately
interupted in error as a result of an application for service that provided an incorrect address for turn onThe result was that Ms ***' account was closed out and the deposit applied to her final bill as is the processWhen it was called to our attention a new account was established which in turn required the deposit to be placed back onto the new accountThe end reult of the final account was a credit balance that was transfered to her new account which also included an interest credit from the depositWe sincerely would like to apologize to Ms *** for the inconvenience, howeverthere are no additional adjustments and/or credits as a result of this incidentIf this issue had not occurred Ms *** would have still been liable for the current bill payment
Respectfully
T W***
The customer was left a message in reference to his complaintThe derogatory will be removed from his account due to the customer not receiving the notice of the outstanding balanceAwaiting a call back
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12384592, and have determined that this proposed action would not resolve my complaint. For your reference,
details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]I have tried to deal with Entergy before contacting the Revdex.comI refuse to spend more time on the phone and not getting this issue resolvedThe account is paid off. The resolution would be to contact the credit bureaus and remove this off of me credit
Regards,
*** ***
After a review of this account the balance for the bill mailed on 07/11/was $The balance for the bill mailed on 08/10/did show the previous balance of $122.78, a $late payment charge a total of $showing past due and a current balance of $ and both of these were
added together to show an amount owed of $this was a two month bill. The bill mailed on 09/11/does show a payment made on 08/10/in the amount of $and a payment made on 8/13/in the amount of $This applied towards the balance of the $that left the balance of the $plus the late payment feea total of $and a payment in the amount of was made on 9/8/Those payments brought the account to current $is due on 10/3/This shows no increase in the bill for the past two monthsThe billing is inline with the usage at this location. As a new entergy customer moves in to a location, the customer calls and gives us all of the information to set up there account and the meters are matched with the customer at the time of service
In response to our customer’s complaint; yes, Entergy does send a letter to all customers we bill a deposit to base on their credit score. This is not a Consumer Credit Score one uses when trying to purchase a house or car. We use Experian’s Tele-risk model, which is geared toward utility companies. Tele-risk is not fraudulent, it is a ligament service offered by Experian for all utility companies The score, which in most cases differ from the Consumer Credit score, just determines whether we bill or waive the deposit(s). The amount of the deposit is approved by the Public Service Commission The customer was billed the correct deposit for the electric and gas services provided
The previous reply was explaining the situation not providing a resolution. I called the customer leaving my direct phone number and will explain Entergy made several attempts to make the customer aware of the refund check in 2010, however the correct mailing address was not provided and after year the check is turned over to the state as required by law.
Entergy mailed the final bill as well as internal collection letters to the address provided to collect the debt in prior to the debt being turned over to a collection agency. The customer did not inquire about the final bill or the collection letters upon receipt.
In conclusion and as a courtesy, we will reverse the monies owed and remove the derogatory because at one point in our process it should have been identified that the customer had an active account and the refund check should have been applied; even though these are separate issues that occurred within a year period while the customer still had active service The customer can still go through the process and retrieve the escheated money from the state
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12408238, and find that this resolution is satisfactory to me.
Regards,
*** ***
MrB*** called on 8-2-to request service and was advised his order was on hold pending a permwas given the permit # and advised once permit received his order would be released for business daysThe order was dated out waiting on the permitThe turn off for the builder was issued
as office records only on 8-4-so it WAS left on in the fieldThere was an inactive consumption ticket that was sent to the field and customer was disconnected on 9-7-due to the permit never being recieved and the power was onThere was no tampering at the locationThe turn off should have gone to the field and been turned off on 8-4-16, instead customer was able to use the power without getting a permitThe permit has been received as of 9-8-and scheduled for turn on 9/12/16.8/5-8/bill is $due 10/108/26- 9/bill is $due 10/21Currently has extension to pay $on 10/31/16.Tell us why here
*** *** has been contacted and advised that her request for claim has been initiatedShe was provided the adjusters name and contact phone number for follow-upOnce the determination of liability has been completed there will be no notification regarding this claim settlementThus Entergy's
position as it relates to this complaint is considered completed. Tyrone J ***
Initial Business Response /* (1000, 8, 2016/09/27) */
Contact Name and Title: Brian ** *** CRCO
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@notredamefcu.com
Please refer to attachment titled: Notre Dame FCU Response (Case #XXXXXXXX)
Regards,
Brian ** ***
Chief Risk and
Compliance Officer
Notre Dame Federal Credit Union
Initial Consumer Rebuttal /* (2000, 10, 2016/09/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have left messages for this customer on 10/25/17 and on 11/3/17 to contact me regarding this issue. Customer has not returned my calls.Lisa A[redacted]Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12384592, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Don't feel like I'm getting anywhere. My calls have magically disappeared. I'm not interested in anything but any email on what needs to be done to clear up this mess. If I owe an amount please explain and I would be happy to make sure that anything associated with this account is cleared up on your end. My knowledge the account was paid in full. You should show a zero balance.These emails have been going back and forth since 9/14. I have yet to feel like your company will resolve anytime soon and its very tiresome to continue sending emails
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12678909, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I want to know why are you telling me the same thing that we discussed over the phone. I said I disagree and if you believe it's correct then that's up to you. I said there is no way possible my bill should be that high at all. Also, why are you bring up the fact that I have an extension on my light? That's personal information that no one but me and you should know about! I wouldn't have an extension if you didn't over charge me with this high electric bill in the first place. Case of point, I will not accept anything from you until I get reimbursed because like I said over 10 times to you, there is no way possible my light bill should be this high. I asked you questions before and they went unanswered, explain to me how I can run my Air Conditioner during the late Spring, Summer and Fall on 72-74 degrees and my bill is always $90 - 120 a month, but because we had cold weather and my Central heat is on 73-75 degrees my bill skyrocketed to over $200 when it's usually always way under $100. That's not physically possible!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12384592, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]This definitely did not resolve the complaint.. Your company didn't hold up to the agreement. I'm still stuck with this on my credit report. This issue is not resolved.Your company is not taking any responsibility for this matter. Seems like almost a month of going around in circles. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12678909, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I HAVE CONTACTED ENTERGY IN REGARDS TO MY POWER BEING BACK ON, I HAVE FINALLY RECEIVED AN APOLOGY IN REGARDS TO THEM POSTING MY PERSONAL INFORMATION (WHICH I WOULD LIKE DELETED)I AM DISGUSTED WITH THIS SITUATION AND WON'T BE SATISFIED UNTIL I GET REIMBURSED SOME OF THE MONEY I HAVE PAID TO KEEP MY ELECTRICITY ONWHAT THEY ARE TELLING ME IS RIDICULOUSI ASKED A QUESTION THAT HAVE YET TO BE ANSWERED
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11255733, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12678909, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I don't know what part of the phone call did I agree or as stated "accepted" what she told me in regards to the light billI didn't agree to anything and I told her I disagreedI also stated to her that I asked my neighbors around me about their bills being highAnd today I asked them again if they had their thermostat up high when it was cold and they assured me they had it turned up higher than mines and their bills are still cheaper for both monthsI also stated to her about the extreme cold temperature we had back in January I was staying right across the street from my residence now and my light bill was still cheaper thenOverall it's not physically possible for me to pay a bill that high when I barely cooked, barely was home, and I only had my Heater running automatically off & onIf the extreme cold temperature is the reason why my light bill is so high, how come when it's extremely hot outside and I have my AC set to 73-all day & night during the spring, summer & fall my bill is still cheaper and around the same price it's always been (under, at, a little over $100)? Until they can prove to me how is it possible to stay cheaper in the extreme hot temperatures but this one isn't, then I'll agree & acceptUntil then I DO NOT AGREE & I DO NOT ACCEPT ANY PART OF THEIR RESPONSE.
Regards,
*** ***
Good Morning *** ***,We will conduct a test and provide you with the results. We will provide the information to the Revdex.com and the agency will provide the results to youPlease let me know if you have any questionsThanks, Dana LJ***###-###-####
Tried calling customer on 8/18/and again today, 8/at number provided left a message explaining the three (3) balances on the final bill as follows: $for service date from 5/- 6/12/bill was due 7/9/15; the final bill amount of $for service from 6/12/- 6/23/and
$accumulated difference over the months customer paticipated set up on the level billing program; for a total of $160.88. When an account is closed all balances becomes due however when service is transfered the account is set up on the level billing program and the balance accumulated is moved from the account due balance back to the accumulated difference. I also left a message for the customer to return my call if needed
The customer has been contacted, the matter is now resolved. cgray
Attempts to contact Ms *** were made on 5/27, 6/and again on 6/the first two times a voicemail message was left on the home phone and the most recent attempt on 6/both the home and cell phones were calledA voicemail message was left on both phonesMs ***' service was unfortunately
interupted in error as a result of an application for service that provided an incorrect address for turn onThe result was that Ms ***' account was closed out and the deposit applied to her final bill as is the processWhen it was called to our attention a new account was established which in turn required the deposit to be placed back onto the new accountThe end reult of the final account was a credit balance that was transfered to her new account which also included an interest credit from the depositWe sincerely would like to apologize to Ms *** for the inconvenience, howeverthere are no additional adjustments and/or credits as a result of this incidentIf this issue had not occurred Ms *** would have still been liable for the current bill payment
Respectfully
T W***
The customer was left a message in reference to his complaintThe derogatory will be removed from his account due to the customer not receiving the notice of the outstanding balanceAwaiting a call back
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12384592, and have determined that this proposed action would not resolve my complaint. For your reference,
details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]I have tried to deal with Entergy before contacting the Revdex.comI refuse to spend more time on the phone and not getting this issue resolvedThe account is paid off. The resolution would be to contact the credit bureaus and remove this off of me credit
Regards,
*** ***
After a review of this account the balance for the bill mailed on 07/11/was $The balance for the bill mailed on 08/10/did show the previous balance of $122.78, a $late payment charge a total of $showing past due and a current balance of $ and both of these were
added together to show an amount owed of $this was a two month bill. The bill mailed on 09/11/does show a payment made on 08/10/in the amount of $and a payment made on 8/13/in the amount of $This applied towards the balance of the $that left the balance of the $plus the late payment feea total of $and a payment in the amount of was made on 9/8/Those payments brought the account to current $is due on 10/3/This shows no increase in the bill for the past two monthsThe billing is inline with the usage at this location. As a new entergy customer moves in to a location, the customer calls and gives us all of the information to set up there account and the meters are matched with the customer at the time of service
In response to our customer’s complaint; yes, Entergy does send a letter to all customers we bill a deposit to base on their credit score. This is not a Consumer Credit Score one uses when trying to purchase a house or car. We use Experian’s Tele-risk model, which is geared toward utility companies. Tele-risk is not fraudulent, it is a ligament service offered by Experian for all utility companies The score, which in most cases differ from the Consumer Credit score, just determines whether we bill or waive the deposit(s). The amount of the deposit is approved by the Public Service Commission The customer was billed the correct deposit for the electric and gas services provided
The previous reply was explaining the situation not providing a resolution. I called the customer leaving my direct phone number and will explain Entergy made several attempts to make the customer aware of the refund check in 2010, however the correct mailing address was not provided and after year the check is turned over to the state as required by law.
Entergy mailed the final bill as well as internal collection letters to the address provided to collect the debt in prior to the debt being turned over to a collection agency. The customer did not inquire about the final bill or the collection letters upon receipt.
In conclusion and as a courtesy, we will reverse the monies owed and remove the derogatory because at one point in our process it should have been identified that the customer had an active account and the refund check should have been applied; even though these are separate issues that occurred within a year period while the customer still had active service The customer can still go through the process and retrieve the escheated money from the state
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12408238, and find that this resolution is satisfactory to me.
Regards,
*** ***
MrB*** called on 8-2-to request service and was advised his order was on hold pending a permwas given the permit # and advised once permit received his order would be released for business daysThe order was dated out waiting on the permitThe turn off for the builder was issued
as office records only on 8-4-so it WAS left on in the fieldThere was an inactive consumption ticket that was sent to the field and customer was disconnected on 9-7-due to the permit never being recieved and the power was onThere was no tampering at the locationThe turn off should have gone to the field and been turned off on 8-4-16, instead customer was able to use the power without getting a permitThe permit has been received as of 9-8-and scheduled for turn on 9/12/16.8/5-8/bill is $due 10/108/26- 9/bill is $due 10/21Currently has extension to pay $on 10/31/16.Tell us why here
*** *** has been contacted and advised that her request for claim has been initiatedShe was provided the adjusters name and contact phone number for follow-upOnce the determination of liability has been completed there will be no notification regarding this claim settlementThus Entergy's
position as it relates to this complaint is considered completed. Tyrone J ***
Initial Business Response /* (1000, 8, 2016/09/27) */
Contact Name and Title: Brian ** *** CRCO
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@notredamefcu.com
Please refer to attachment titled: Notre Dame FCU Response (Case #XXXXXXXX)
Regards,
Brian ** ***
Chief Risk and
Compliance Officer
Notre Dame Federal Credit Union
Initial Consumer Rebuttal /* (2000, 10, 2016/09/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have left messages for this customer on 10/25/17 and on 11/3/17 to contact me regarding this issue. Customer has not returned my calls.Lisa A[redacted]Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12384592, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Don't feel like I'm getting anywhere. My calls have magically disappeared. I'm not interested in anything but any email on what needs to be done to clear up this mess. If I owe an amount please explain and I would be happy to make sure that anything associated with this account is cleared up on your end. My knowledge the account was paid in full. You should show a zero balance.These emails have been going back and forth since 9/14. I have yet to feel like your company will resolve anytime soon and its very tiresome to continue sending emails
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12678909, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I want to know why are you telling me the same thing that we discussed over the phone. I said I disagree and if you believe it's correct then that's up to you. I said there is no way possible my bill should be that high at all. Also, why are you bring up the fact that I have an extension on my light? That's personal information that no one but me and you should know about! I wouldn't have an extension if you didn't over charge me with this high electric bill in the first place. Case of point, I will not accept anything from you until I get reimbursed because like I said over 10 times to you, there is no way possible my light bill should be this high. I asked you questions before and they went unanswered, explain to me how I can run my Air Conditioner during the late Spring, Summer and Fall on 72-74 degrees and my bill is always $90 - 120 a month, but because we had cold weather and my Central heat is on 73-75 degrees my bill skyrocketed to over $200 when it's usually always way under $100. That's not physically possible!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12384592, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]This definitely did not resolve the complaint.. Your company didn't hold up to the agreement. I'm still stuck with this on my credit report. This issue is not resolved.Your company is not taking any responsibility for this matter. Seems like almost a month of going around in circles. Regards,
[redacted]