We check each location as a new customer applies for services.A valid customer is one that calls and sets up services to a particular location, we go out to that location and begin the services for that customer; however if you feel that there is a customer who is not valid and has not followed the process of setting up an account with us, please give that information and we will be glad to check the account in question.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12384592, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Good Morning,I'm not getting anything resolved in the many emails that's going back and forth. Its clear that no one at this company wants to resolve this matter. Seems like its taking more time sending all of this emails then it would to just reverse what was done. Now I have to wait for a call to be found in order for this company to follow-up with their Credit and Collections Department regarding the Derogatory Reversal for an account that is paid off. Guess I will sit back and wait to see what happens next with the research since it seems like this is an on going battle with Entergy. Never had to deal with a back and forth issue with a company like this, its just sad and time consuming that you would make customer go through this.
Regards,
[redacted]
Good Evening [redacted],Our Credit and Collections responded earlier today. The account was changed to Written Off Status on July 15, 2016 and the account was reported to the Credit Bureau on March 20, 2017. The balance on your account is zero; however, the Derogatory remains. There are three Reporting Agencies. It is possible that all of them did not update their files at the same time. If you have a Credit Report from each of the Reporting Agencies prior to and after August 22, 2017, please fax the Reports to Attention: Dana L. Jones at ###-###-####. I will follow-up with Credit and Collections to resolve any inconsistencies. I know this is not the resolution you were seeking. It is accurate based on our investigation. I apologize for the number of emails. However, I wanted to make sure that I completed a thorough investigation and make every effort to produce a favorable outcome on your behalf, if it was possible. Thanks,[redacted]###-###-####Entergy - Louisiana
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12666920, and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] has been contacted the billing issue has been addressed, the customer is in agreement with the arrangements made on the account and the customer is satisfied.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11986588, and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have spoken with [redacted]. I explained to [redacted] that the reason the bills for December and January increased was due to the extreme cold weather that began in early to mid November. Per. [redacted], he kept his thermostat between 74-75 degrees. I advised we suggest to customers that the...
thermostat be kept on 68 degrees in the fall/winter months and on 78 degrees in the spring/summer months. I asked [redacted] to obtain a reading if possible. He was at home and the reading he provided was 96645. Since we last read the meter on 02/01/18, the location has used 891 kilowatt hours. I advised [redacted] the next bill will be lower than the past two bills. I also suggested to [redacted] to begin keeping a log and capturing readings every two or three days or even on a weekly basis. I explained it may help him to make some changes if he notices the increases and decreases in the usage based on the temperatures outside. [redacted] was not satisfied with the explanation, but accepted it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12228461, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. As stated, there are and have been numerous times where the power was "blinked out," on various occasions in this building. As stated previously, on one single day: 6/24/2017 at 4:55 PM and 11:54 PM and another on 6:25/2017 at 2:41 AM The power was blinked out on this property. This happens with stunning consistency especially when the wind picks up in the area or there is strong rain in the region with associated lightning. However, this has occurred also in decent weather, so it isn't exclusive to a bad weather phenomenon.Entergy is a monopoly in the area, and we as users of their expensive electricity have no alternative other than them and the rubberstamp LPSC that "oversees," them. Unlike with nearly any other service, we have no alternative. If they choose not to upgrade their lines, not cut back on overgrowth, or track down legitimate customer complaints of power flickerings and outages, we are stuck with them. The response on the part of Entergy here is illustrative proof of their disconnect with their customers.If there is indeed no line faults on Entergy's side, then information needs to be provided as such with the evidence to prove that so that I might take the complaint to the property owner. I am not an electrician, I am a renter and am subject to the whims of Entergy in this case. Their customer service is abysmal at best...but don't take my word for it:https://entergy.pissedconsumer.com/To Entergy...you need to fix your lines. If it isn't your lines causing these blinkouts every time there's a breeze in the area, get the information made available that clearly says this with tests and I can bring the complaint to the apartment owners. Otherwise, this is PR damage control and fabrication, because as I said...the power ha sblinked off numerous times, and I just started logging them.
Regards,
[redacted]
Several attempts were made to contact Mr [redacted] relative to his complaint. Finally we were able to reach him and the discussion ensued. The customer was advised that all Entergy charges related to his complaint were removed and that there would be no repercussions. He...
posed the question of bank fees of which the offer was made to open a claim for reimbursement of bank fees. At the end of the discussion he opted not to pursue the issue or reimbursement any further. We consider this issued to be resolved and closed to the customers satisfaction.
I understand your frustration but you were advised that you needed a permit before service could be placed in your name. I listed to the call when you applied for service on 8/2/16 at 12:51pm. You advised agent that you wanted to transfer the service from the builders name to your name. The order was issued with remarks that order was on hold pending permit/approval. At 12:55 the agent advised that you will need permit before service can be placed in your name. She asked if you were north or south of independence and you replied south. The agent then gave you the permit office phone number 9[redacted] or [redacted] and said the hours are from 8-5. You asked why you needed to call them and the agent explained why permit was needed. Also she stated that once we receive the permit, the service will be placed in your name two business days after Entergy receives permit. You asked what information do you give the permit office and the agent said she will give you Entergy account number to give to permit office when she completes processing your order. At 12:57 the agent recapped the call and stated that your account is on hold at [redacted] pending parish permit. At 12:58 you said ok so I take this account number and give it to the permit office and you repeated that a second time. The agent said yes both times and asked if there was anything else she could help you with you and you said no and she ended the call. The service was left on as a one time courtesy because you applied for service. We don't call to inform you that we had not received your permit. We received your permit on 9/8 and two business days later on 9/12 the service was turned on in your name. Again I understand your frustration but if an account has consumption that no one is billed for, the meter is turned off.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11892575, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Entergy did not even respond to the issue of them sending me a letter stating that the credit report they used gave me a score of 518 and when I called them they said my score with them is 518 and Entergy stated THAT was why the deposits were so freaking high. This is slanderous and regardless of the deposit, they LIED. Realizing they used something called tele risk, which in itself is I'm sure fraudulent since they have supposed private information that no one knows about? Of course they are not going to backdown, but I'm not either. Why do they send out letters to their CUSTOMERS that they are supposed to care about with lies in them? This is a sorry company.
Regards,
[redacted]
An attempt was made to contact [redacted] to inform her that all fees have been reversed and the DNAC (Do not accept check) indicator has been lifted from her account. The customer was unavailable so a voicemail message was left coupled with a contact phone number. We consider this matter to be...
Revdex.com I am informed by the claim department that in an attempt to resolve this complaint a compromise settlement offer was made to the complainant that was reasonable enough for an initial acceptance but the...
customer then rescinded his acceptance after he was informed that he would be required to sign a release.Entergy has made every attempt to resolve this issue and we have extended every courtesy to the complainant and exhausted the full extent of the appeal process. The next step now is to the customers discretion. [redacted]
Good Afternoon [redacted], The bill for January, which includes charges from 11/30/2017 through 01/03/2018 for 2562 kilowatt hours is correct. The bill for February from 01/03/2018-02/01/2018 for 2749 kilowatt hours is also correct. We had two snow events which is very rare. Your current bill from 02/01/2018 through 03/05/2018 is for 991 kilowatt hours. Each current reading demonstrates that the usage has gone through the meter. There were several days within the billing cycle whereby the temperature remained in the 30's, and this included the high, and on other days, the highest temperature remained in the 40's. We have received a number of calls regarding the extreme high winter bills. It is very similar what happened in the winter of 2014. It appears that the extreme artic cold weather is behind us and we should continue to see more modest bills for the remainder of the winter season into spring. I do see that you have obtained an extension for the $247.85 until 03/27/18. Please keep that arrangement unless you like a three to four month installment plan. Please let me know if you any additional questions or concerns. Thanks,Dana L. J[redacted]###-###-####Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12377513, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I will not pay for a service that should be done as a courtesy. I have been an entergy customer for a long time and I find this offer unsatisfactory.
Good Afternoon [redacted],Unfortunately, I did not find any calls associated with telephone number ###-###-#### from Monday, July 11, 2016 through today, Monday, October 2, 2017. Could you have possibly called from a different telephone number when speaking with the Representatives? If so, may I have the other number or numbers? Thanks,[redacted]Entergy-Louisiana
[redacted] experienced partial power at the location and she called Entergy. A temporary equipment was installed allowing the location to have full power until the permanent repairs could be made. On 1/18/18 the customer(s) were notified that Entergy would make the permanent repairs...
on 1/23/18 and they were satisfied. The repairs were made as promised and the customer(s) were contacted to assure they were satisfied the job.
Please see below; also, please disregard the capital letters as we notate updates in our system utilizing this format -THE ABOVE INFORMATION WAS FOR A DIFFERENT CUSTOMER. I REVEIEWD [redacted]'S ACCOUNT ON 09/25/17. THERE WAS A PAYMENT OF $60.00 MADE ON 06/06/16 AND A FINAL PAYMENT OF $68.13 RECEIVED ON 08/22/17. THE ACCOUNT CLOSED ON 03/30/2016. ALL ACCOUNTS GO TO WRITTEN OFF STATUS NINETY DAYS AFTER THE FINAL BILL BECOMES DUE. [redacted] DID ATTEMPT TO GET AN EXTENSION ON 03/08/16; HOWEVER, IT WAS NOT GRANTED BECAUSE THE ACCOUNT WAS IN FINAL/PENDING STATUS. COLLECTION LETTERS WERE MAKED ON 05/04/2016 AND AGAIN ON 05/23/16. ON 06/06/16 AND 08/21/17 CUSTOMER DATA CHANGES WERE MADE. I DO NOT SEE ANY NOTES ON THE ACCOUNT FROM A REP ADVISING THE ACCOUNT WOULD NOT BE REPORTED TO THE CREDIT BUREAU. I DID TRY TO CONTACT [redacted] AT ###-###-####; HOWEVER, THE VOICEMAIL IS NOT SET UP. THEREFORE, I HAVE SENT AN EMAIL REQUESTING [redacted] GIVE ME A CALL..[redacted]
We check each location as a new customer applies for services.A valid customer is one that calls and sets up services to a particular location, we go out to that location and begin the services for that customer; however if you feel that there is a customer who is not valid and has not followed the process of setting up an account with us, please give that information and we will be glad to check the account in question.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12384592, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Good Morning,I'm not getting anything resolved in the many emails that's going back and forth. Its clear that no one at this company wants to resolve this matter. Seems like its taking more time sending all of this emails then it would to just reverse what was done. Now I have to wait for a call to be found in order for this company to follow-up with their Credit and Collections Department regarding the Derogatory Reversal for an account that is paid off. Guess I will sit back and wait to see what happens next with the research since it seems like this is an on going battle with Entergy. Never had to deal with a back and forth issue with a company like this, its just sad and time consuming that you would make customer go through this.
Regards,
[redacted]
Good Evening [redacted],Our Credit and Collections responded earlier today. The account was changed to Written Off Status on July 15, 2016 and the account was reported to the Credit Bureau on March 20, 2017. The balance on your account is zero; however, the Derogatory remains. There are three Reporting Agencies. It is possible that all of them did not update their files at the same time. If you have a Credit Report from each of the Reporting Agencies prior to and after August 22, 2017, please fax the Reports to Attention: Dana L. Jones at ###-###-####. I will follow-up with Credit and Collections to resolve any inconsistencies. I know this is not the resolution you were seeking. It is accurate based on our investigation. I apologize for the number of emails. However, I wanted to make sure that I completed a thorough investigation and make every effort to produce a favorable outcome on your behalf, if it was possible. Thanks,[redacted]###-###-####Entergy - Louisiana
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12666920, and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] has been contacted the billing issue has been addressed, the customer is in agreement with the arrangements made on the account and the customer is satisfied.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11986588, and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have spoken with [redacted]. I explained to [redacted] that the reason the bills for December and January increased was due to the extreme cold weather that began in early to mid November. Per. [redacted], he kept his thermostat between 74-75 degrees. I advised we suggest to customers that the...
thermostat be kept on 68 degrees in the fall/winter months and on 78 degrees in the spring/summer months. I asked [redacted] to obtain a reading if possible. He was at home and the reading he provided was 96645. Since we last read the meter on 02/01/18, the location has used 891 kilowatt hours. I advised [redacted] the next bill will be lower than the past two bills. I also suggested to [redacted] to begin keeping a log and capturing readings every two or three days or even on a weekly basis. I explained it may help him to make some changes if he notices the increases and decreases in the usage based on the temperatures outside. [redacted] was not satisfied with the explanation, but accepted it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12228461, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. As stated, there are and have been numerous times where the power was "blinked out," on various occasions in this building. As stated previously, on one single day: 6/24/2017 at 4:55 PM and 11:54 PM and another on 6:25/2017 at 2:41 AM The power was blinked out on this property. This happens with stunning consistency especially when the wind picks up in the area or there is strong rain in the region with associated lightning. However, this has occurred also in decent weather, so it isn't exclusive to a bad weather phenomenon.Entergy is a monopoly in the area, and we as users of their expensive electricity have no alternative other than them and the rubberstamp LPSC that "oversees," them. Unlike with nearly any other service, we have no alternative. If they choose not to upgrade their lines, not cut back on overgrowth, or track down legitimate customer complaints of power flickerings and outages, we are stuck with them. The response on the part of Entergy here is illustrative proof of their disconnect with their customers.If there is indeed no line faults on Entergy's side, then information needs to be provided as such with the evidence to prove that so that I might take the complaint to the property owner. I am not an electrician, I am a renter and am subject to the whims of Entergy in this case. Their customer service is abysmal at best...but don't take my word for it:https://entergy.pissedconsumer.com/To Entergy...you need to fix your lines. If it isn't your lines causing these blinkouts every time there's a breeze in the area, get the information made available that clearly says this with tests and I can bring the complaint to the apartment owners. Otherwise, this is PR damage control and fabrication, because as I said...the power ha sblinked off numerous times, and I just started logging them.
Regards,
[redacted]
Tell us why here...
Several attempts were made to contact Mr [redacted] relative to his complaint. Finally we were able to reach him and the discussion ensued. The customer was advised that all Entergy charges related to his complaint were removed and that there would be no repercussions. He...
posed the question of bank fees of which the offer was made to open a claim for reimbursement of bank fees. At the end of the discussion he opted not to pursue the issue or reimbursement any further. We consider this issued to be resolved and closed to the customers satisfaction.
[redacted]
Entergy New Orleans Inc
The customer has been contacted and the matter is being resolved.
I understand your frustration but you were advised that you needed a permit before service could be placed in your name. I listed to the call when you applied for service on 8/2/16 at 12:51pm. You advised agent that you wanted to transfer the service from the builders name to your name. The order was issued with remarks that order was on hold pending permit/approval. At 12:55 the agent advised that you will need permit before service can be placed in your name. She asked if you were north or south of independence and you replied south. The agent then gave you the permit office phone number 9[redacted] or [redacted] and said the hours are from 8-5. You asked why you needed to call them and the agent explained why permit was needed. Also she stated that once we receive the permit, the service will be placed in your name two business days after Entergy receives permit. You asked what information do you give the permit office and the agent said she will give you Entergy account number to give to permit office when she completes processing your order. At 12:57 the agent recapped the call and stated that your account is on hold at [redacted] pending parish permit. At 12:58 you said ok so I take this account number and give it to the permit office and you repeated that a second time. The agent said yes both times and asked if there was anything else she could help you with you and you said no and she ended the call. The service was left on as a one time courtesy because you applied for service. We don't call to inform you that we had not received your permit. We received your permit on 9/8 and two business days later on 9/12 the service was turned on in your name. Again I understand your frustration but if an account has consumption that no one is billed for, the meter is turned off.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11892575, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Entergy did not even respond to the issue of them sending me a letter stating that the credit report they used gave me a score of 518 and when I called them they said my score with them is 518 and Entergy stated THAT was why the deposits were so freaking high. This is slanderous and regardless of the deposit, they LIED. Realizing they used something called tele risk, which in itself is I'm sure fraudulent since they have supposed private information that no one knows about? Of course they are not going to backdown, but I'm not either. Why do they send out letters to their CUSTOMERS that they are supposed to care about with lies in them? This is a sorry company.
Regards,
[redacted]
An attempt was made to contact [redacted] to inform her that all fees have been reversed and the DNAC (Do not accept check) indicator has been lifted from her account. The customer was unavailable so a voicemail message was left coupled with a contact phone number. We consider this matter to be...
resolved. [redacted]Entergy
Revdex.com I am informed by the claim department that in an attempt to resolve this complaint a compromise settlement offer was made to the complainant that was reasonable enough for an initial acceptance but the...
customer then rescinded his acceptance after he was informed that he would be required to sign a release.Entergy has made every attempt to resolve this issue and we have extended every courtesy to the complainant and exhausted the full extent of the appeal process. The next step now is to the customers discretion. [redacted]
Good Afternoon [redacted], The bill for January, which includes charges from 11/30/2017 through 01/03/2018 for 2562 kilowatt hours is correct. The bill for February from 01/03/2018-02/01/2018 for 2749 kilowatt hours is also correct. We had two snow events which is very rare. Your current bill from 02/01/2018 through 03/05/2018 is for 991 kilowatt hours. Each current reading demonstrates that the usage has gone through the meter. There were several days within the billing cycle whereby the temperature remained in the 30's, and this included the high, and on other days, the highest temperature remained in the 40's. We have received a number of calls regarding the extreme high winter bills. It is very similar what happened in the winter of 2014. It appears that the extreme artic cold weather is behind us and we should continue to see more modest bills for the remainder of the winter season into spring. I do see that you have obtained an extension for the $247.85 until 03/27/18. Please keep that arrangement unless you like a three to four month installment plan. Please let me know if you any additional questions or concerns. Thanks,Dana L. J[redacted]###-###-####Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12377513, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I will not pay for a service that should be done as a courtesy. I have been an entergy customer for a long time and I find this offer unsatisfactory.
Good Afternoon [redacted],Unfortunately, I did not find any calls associated with telephone number ###-###-#### from Monday, July 11, 2016 through today, Monday, October 2, 2017. Could you have possibly called from a different telephone number when speaking with the Representatives? If so, may I have the other number or numbers? Thanks,[redacted]Entergy-Louisiana
Tell us why here...just a note that an attempt was made to discuss complaint, customer not available, awaiting feedback. Will follow up...
[redacted] experienced partial power at the location and she called Entergy. A temporary equipment was installed allowing the location to have full power until the permanent repairs could be made. On 1/18/18 the customer(s) were notified that Entergy would make the permanent repairs...
on 1/23/18 and they were satisfied. The repairs were made as promised and the customer(s) were contacted to assure they were satisfied the job.
Please see below; also, please disregard the capital letters as we notate updates in our system utilizing this format -THE ABOVE INFORMATION WAS FOR A DIFFERENT CUSTOMER. I REVEIEWD [redacted]'S ACCOUNT ON 09/25/17. THERE WAS A PAYMENT OF $60.00 MADE ON 06/06/16 AND A FINAL PAYMENT OF $68.13 RECEIVED ON 08/22/17. THE ACCOUNT CLOSED ON 03/30/2016. ALL ACCOUNTS GO TO WRITTEN OFF STATUS NINETY DAYS AFTER THE FINAL BILL BECOMES DUE. [redacted] DID ATTEMPT TO GET AN EXTENSION ON 03/08/16; HOWEVER, IT WAS NOT GRANTED BECAUSE THE ACCOUNT WAS IN FINAL/PENDING STATUS. COLLECTION LETTERS WERE MAKED ON 05/04/2016 AND AGAIN ON 05/23/16. ON 06/06/16 AND 08/21/17 CUSTOMER DATA CHANGES WERE MADE. I DO NOT SEE ANY NOTES ON THE ACCOUNT FROM A REP ADVISING THE ACCOUNT WOULD NOT BE REPORTED TO THE CREDIT BUREAU. I DID TRY TO CONTACT [redacted] AT ###-###-####; HOWEVER, THE VOICEMAIL IS NOT SET UP. THEREFORE, I HAVE SENT AN EMAIL REQUESTING [redacted] GIVE ME A CALL..[redacted]