Solar Flair Productions

In this situation our stance has not changed, we provided the best rate available.Our recommendation would be to re-finance the next time the Credit Union is offering a SpecialAPR as they did for a short window, a few months ago.We apologize for any misunderstanding on our end. *** ***General Sales MangerFuture Ford Lincoln Roseville

DMV is working on contracting the original owner, so at this point there is nothing we can do about proving it other than stand by our personal knowledge that we did not change or alter anything on our carHopefully the original owner is found and they can explain why there are illegal headers on the car and then ultimately sold to usI strongly agree it should be against their policy to sell a car that is not street legal in the State of California, however they did and I am sure they will not admit it even if it was an oversightWe kept being told that they do not sell modified vehicle, yet here we stand with a modified vehicle that was sold to us by themWe were also told the car was traded in, when in fact it was purchased from an auction by *** *** *** in Auburn, and then purchased by Future FordWe were even lied to when we questioned why anyone trade in such a beautiful car, since it was only a year oldIt seems Future Ford has no problem deceiving peopleWhy would I allow their salesman to sell us a $4,bumper warranty knowing full in advance that any alterations to the vehicle would make that warranty invalid? That $4,might as well have been thrown in the wind, because if the car should need any repairs or adjustments, the warranty is not any good because it has been modifiedDoes this make any sense or did they sell us the warranty knowing what was on the car? Another question is why would we put illegal headers on and then take the car in to have the smog done knowing that it would not pass? I don't even believe that Future Ford performed a smog test on the car before they sold the car to us, as they should haveIf they did, where is that documentation? A couple days after our purchase, we had to bring the car back to the dealership because the engine light came on, and a sealant that we had to bring the car back to the dealership because the engine light came on, and a sealant that we purchased at time of sale needed to be put on the car, then when we were informed the car was ready for pickup we went to the service department to pick it upAs I was inspecting the car, I noticed chips and pits in the paint that were not there when we dropped the car off for serviceI immediately informed the service manager who attempted to argue with me, stating the chips and pits were already in the paint when it was brought inIt took our original salesperson to verify that the paint chips were not there when we did the total body visual inspection of the car before our purchaseApparently while in their dealership (service department) someone took our car for a joy rideAfter this appointment, the service manager at that department refused to give us any documentation of the repairsI'm sure they will say that this didn't happen eitherMy point is, obviously they don't know everything that goes on in their dealership and service departmentWe have been a loyal customer since 2005, and this was our 3rd vehicle bought at Future Ford Dealership, but I guarantee you this, it will be the last purchase we make from any of their dealerships.I don't believe we should have to bear any of the cost to get our car fixed; we are not liars, and are willing to testify to that truthWe are confident that the DMV investigations teams can prove that factI want them to know we tried working directly with Future Ford, but they gave us no choice but to go furtherWe expected them to be true to their word of being a "reputable business" and offer to fix the car, and yes we declined their offer of paying for half of their oversight as we honestly don't even believe this was done purposelyIf and when this is proven, this matter will take its own courseWe are very understanding people and regardless what they may think, the dealership is not perfectThe services department is the one who is being dishonest as you can see in this caseWe had believed since our first purchase in that this dealership was top notch and had referred many customers over the years; however as a result of this treatment, I will never give them my business againThis is an example of "David versus Goliath" Future Ford, the big corporation taking advantage of the small consumer.One final note; we would have been completely satisfied had they just offered to replace the headers to legal California headersNow I am completely disappointed with their service and will let everyone I know, how Future Ford has treated usI have a beautiful car that I will no longer be able to drive until this problem is fixedour friends and family know we have not changed the headers, and their word of mouth will spread, as well as mineMaybe they just don't care about their customers, all we want is for this issue to be resolved.Sincerely,*** ***

I am rejecting this response because: My name was required to be checked against a list of Specially Designated Nationals, which has nothing to do with creditI called the dealership, where I was told the OFAC report was ran on meI was a potential buyer, with interest in a vehicle that did not actually purchase any vehicle from Future FordThe document I uploaded clearly stated, "This is a letter being sent to you because you were either denied credit or offered credit at lower terms than what you applied for based on your recent credit inquiry for a vehicle." Paragraph three states, "If you would like a statement of specific reasons why your application was denied, please contact our Finance Director at the number or address shown above within days of the date of this letter" Verbiage like that does not belong in a letter sent to a potential customer, who did not apply for creditMy name was meant to be checked against a list, which Future Ford says it did doBased on the letter I received from Future Ford I do not trust in what, they are claimingIf they did in fact only check my name against a list for OFAC purposes, letters they send potential customers should be altered

Tell us why here... Regarding Chevrolet Malibupicked up from *** ***, multiple messages were left for customer thatwere not returned, she finally made an appointment for March 28th,said she would be out of town until March 26th, she did not call orshow up for her
appointment on March 28th, days later, car was put out forrepossession, customer was sent a rescission letter on March 21stthat was returned stating no such number(customer had filled out creditapplication with wrong street number), car is no longer considered arepossession, we consider it a rollback, customer was refunded all of her downpayment We use an independent company to have vehicles picked up, thatcompany is required by law to inventory contents of vehicle and retain thecontents to be picked up by the person vehicle was picked up from, we would bemore than willing to assist Ms*** in contacting the company so she canretrieve her personal belongings from them

We have been trying to reach this customer and not getting throughMaybe you can have them call or email me.*** *** *** cell *** desk or *** thank you

I apologize for the experience you had at our fleet center. We have made some changes that I think will benefit you getting your RV repairedI have a new Parts and Service Director who will assist you on repairing your RVHis name is *** *** ###-###-#### and we will
offer a $credit towards the repairI hope this satisfies the situation.*** ***

The email he is showing you he showed also, he spoke to different managers about a couple of trucks then connected the email of a more expensive truck with the numbers from the less expensiveOnce again we do not want to do business with this individual at any figures.Tell us why here

We are certainly sorry for the time this takenThe floor mats were ordered and have arrivedCustomer will be called to come pick them up

Today we left a message for the customer on his phoneWe also gave him the PIN # of a Starbucks Gift Card so that hecould access the credit on the gift cardWe apologize for the delay in providing the gift card

Our Service Director is calling the customer so we can resolve this complaint

Nicole and I decided the best course of action was to make an appointment to have her vehicle's current mechanical issue looked at by our Service Dept.I will not only pay for the diagnosis but will also attempt to pay for the repairI apologized for the miscommunication on the warranty and
explainedthat no refund is availableShe did say the paperwork reflected that it was a year warranty but felt that is not what she was told

Tell us why here... In response to Ms***’s followup message, *** ***, a dealership employee spoke to Mr*** withABBC-CO, the service Future Ford used to pick up the vehicle, on Wednesday, May27, @ 8:40, Mr*** assured *** that he would call Ms*** laterthat day to make arrangements for her to retrieve her personal items, Ms.*** can contact Mr*** directly @ ###-###-#### if she does nothear from ABby the end of the day

We are very sorry for any confusion about the price of this ad carThe price was clearly listed in all of our on line advertising. We however are not going to re negotiate on a car that was already purchasedIf you would like to return the car just call me and I will make the
arrangementsI am willing to send drivers so you would not need to drive all the way back here*** *** ***

I am rejecting this response because: the company did not contact me to finalize the loan while I was in Hawaii they called to try and sell me warranties I had already said no toWhen I returned home the sales department tried calling me once after pm and my family was asleepPlease see text messages from ford employee attached There was no holiday special from my bank, it was the week of June 22ndIt's absolutely distasteful that you are not owning up to your own mistakes and creating lies to make yourself look not at faultAll because you can't figure out how to right your wrongPathetic

Customer states: I have found the glasses

I am sorry that we cannot resolve Mr*** isues with his truckWe did everything on the duebill including an alignment at a reputable off road shop, they are actually friends of hisThe shop drove the truck and told us and MrDankbar that the truck drove straight. Mr*** claims it
drove poorly away from the shop but chose not to even call or return to the shop his friends own and run?

We worked through all the Finance Institutions we had available to us to secure a loan for *** ***When it appeared the loan was not going to happen we contacted *** *** in an attempt to find out if a Cosignor might be availableAdditional rebates became available so we asked the
customer if they would not mind waiting through the weekend so that we could attempt to find a Bank that might provide us with an opportunity to secure a loanWe certainly could have done a better job of expediting getting the train a quicker fashion so the wait would have been lessUnfortunately we have a policy of verifying down payment before it is refunded and we apologize that is caused them to be late on their car paymentWe understand how frustrating it can be to purchase a vehicle and have to return it because the Dealer was unable to secure a loanWe did the best we could to prevent this from occurring

The service department is not willing to pay for the work done at the other dealership

Upon notification by the customer, because they lived in Bakersfield, we submitted paperwork to *** *** for loan approvalWe obtained a 3.27% approvalthat had a limited amount of days that it was available, due to a Holiday Special APR her Credit Union was offeringWe called the
customer twice but they didnot answerOn our 3rd attempt they answered and said they were in Hawaii for the next daysAfter their vacation, we re-submitted the paperwork and were informed that the initial low APR had expired and the rate would be 5.27.They would not honor the low rate for their own member? We than secured them the lowest rate available which was 3.99% APRWe feel we did all we could to provide them the lowest rate available

I am rejecting this response because: I made Ian aware of the conditions that we were driving into upon leaving the dealership, and that we needed the requested tires prior to leaving the dealership that dayThe dealership does regular business with a tire distributor located within a few miles of the dealershipThe tire distributor had the ability and tires in stock to perform the install that dayHowever, there was no discussion of, or agreement to, what tires would be adequate for the conditions where we liveThe only "agreement" was what was printed on the aforementioned duebill, and made no indication of manufacturer, or size of tire to be installedFinally, we were told, by several individuals at the dealership, that we would need to resign our purchase agreement, because the added tires were not listed on the initial agreementSince the addition was not listed on the initial agreement, the compliance department at the dealership rejected our initial purchase agreementThis had nothing to do with the loan being funded by the bankUpon arriving at the dealership, we were prepared to resign an amended purchase agreement, and indicated to the staff that, since we were resigning the purchase contract, that we would like to remove several of the options that we had initially purchasedWhen Mr*** came in to speak with us, we were informed that it was merely a misunderstandingThe compliance department rejected the initial contract because they were under the impression that the dealership had agreed to add tires and wheels, which was not the caseMr*** also indicated that they put tires on vehicles "all the time" prior to leaving the dealershipI know there was no issue funding the loan, because prior to signing the initial purchase agreement, Mr*** show us the offer available to us through our credit union