Solar Flair Productions

the vehicle was built on 03/10/2012 the warranty start date is 03/26/2012 the 5yr/60k mile power train warranty started on 03/26/2012 and expired on 03/26/2017. unfortunately based on time the powertrain warranty has expired.

I am rejecting this response because: I have called the dealership numerous times and not once have the offered to help me get my belongings. They forgot to mention that I spoke with their sales person who agreed it was ok for me to keep the car. They have access to phone records I'm sure they could have pulled the call.  But hey that neither here or there. If they are so glad to assist me with getting my things, why cant they make arrangements with their tow company for me to get my things. I am avail 7 days a week 8-5. I would like the location and time where I can get my stuff. Simple.

I am rejecting this response because: Thank you for your quick reply to our complaint.   As seniors, this is a lot of money to fix an almost new car, with an extended warranty.   First, let me say that [redacted] Ford did not tell u,s once they inspected the vehicle, this could happen within a few months.  In fact, they told us this would take months and months.  To confirm that, we called [redacted], the [redacted]-Ford advisor we worked with and asked him directly.  He re-iterated this type of problem would likely take months of leaking to cause such damage.   Yes, it had been 10,000 miles and 10 months since we were last in to Future Ford for service, but your technicians had serviced our car at 10,000 miles, 20,000 miles and 30,000 miles.  Then, just 10 months and 10,000 miles later the system could leak to create that kind of damage???   It seems very strange that during all three inspections, no one saw anything beginning to happen.  They saw no cause to be concerned and recommend a re-check again in 6 months.  Furthermore, the factory may recommend having the battery inspected and cleaned IF NECESSARY, every 6 months, but how would we know that unless your service tech really inspected the battery, saw something and then told us.   We believe Future Ford is at fault.  We also believe if the last inspection, at 30,000 miles, was done properly, your tech would have seen something that just wasn’t right.  Maybe it was a busy day, maybe a Friday, who can say at this point, BUT, someone was negligent on the job, at our expense.Finally, there seems to be some discrepancy in what Future Ford it telling you and what [redacted] Ford is telling us.  We suggest that a neutral person may want to talk with [redacted] at [redacted] Ford and hear the facts directly from the dealer that saw the damage, fixed the damage and clearly is an expert on what and how this may have happened. Respectfully, [redacted] and [redacted]

I am rejecting this response because: This is resolved according to the dealership. This is not resolved on my end. This can be closed down but I will continue to file complaints so that other consumers can learn from my mistake.  I was not informed properly on my warranty, I was never told my warranty dates back to 2010 ( 5 yrs before I purchased the vechile), why would I pay $4100 for a warranty that is only good for 2 yrs. I wouldn't it. I will not purchase another Vechile from Future ford in the future. I will go out of my way to avoid this dealership in the future. Not a happy customer as Im out $4100, $175 for a diagnostic that I had already done for free and another $200 to fix the original problem. yes the dealership fixed the 2md part of the car repair but only after a complaint was filed.

I spoke to Mr. [redacted] yesterday in my office, and when I spoke to my employees no less then 4 key managers they all had a different story on what they told Mr. [redacted]. After realizing he had used all 4 managers and told me bits and pieces of their conversations I decided we did not want to...

do business with Mr.[redacted] at any price.  us why here...

We did make a mistake on new vs used coverage. I explained the error and apologized, also our finance director called and explained the application would not be accepted. We offered a refund or a new correct application but other than that there was nothing we could do to satisfy the customer.

I am rejecting this response because: First of all...I am VERY upset with...

Future Ford.  You guys have the WORST customer service EVER.  We picked up the car...and are getting this done on our own.  We have a mechanic working on it that is SHOCKED you guys didn't fix this and that the car is having these issues.  The Water Pump AND rear pinion seal going out on a 2013 Ford and it only has 55,000 miles?  He said this must have been a factory issue or someone put something on wrong.  ALSO, the fact that you guys stated to my husband that the warranty started as soon as it rolled off the factory floor?  The dealer is supposed to put in the warranty lookup tool when the warranty started (and it had no date!).  We purchased in September of 2012.  It's funny that our mechanic..has heard the same about Future Ford.  He said you guys are the worst in the area....I will just write to Ford Corporate about our experience.  We're going to disagree with on this case.  There will be no resolution because it is apparent that Future Ford will not work with us.

We pride ourselves on taking care of the customer and always try to provide great customer service, but sometimes we do fall short. Even when we fail, we will try to make amends if we feel we provided inferior customer service. With this transaction, it would of been better not to sell this vehicle...

to these customers. [redacted] is one of my best salespeople and was  referred by the complainants  friend and according to the comments  he failed. [redacted] deals with many customers every day and provides great service, but she was argumentative and unhelpful. Mr. [redacted] will pay for the additional cost of snow tires if we provide the documentation of what we paid for the vehicle? Nobody makes demands like this after the sale.   We sell many cars everyday and sell quite a few with items to add after the sale, but I'm not sure of any customers who expect the service to be completed by the time they leave finance, especially a car dealership that is not a tire store.  These customers received a due bill to provide all-weather tires, not snow tires which they signed in finance. When [redacted] Alpin PA4 snow tires come up afterwards, we paid the additional money to provide the tires even though that was not what was agreed to at the time of sale.. We need to have a loan funded or approved by a lender before modifying vehicles after the sell for obvious reasons. There were some problems with the funding on this loan that delayed the tires being installed. I can't find one person in this dealership who had a pleasant experience with this transaction and I see no reason on writing a check for $2000.00 either.

I spoke to customer and offered to take the vehicle back.

I appreciate [redacted] calling me and allowing me the time to personally apologize for the fact that we were unable to provide a loan. Plus the difficulties in obtaining the trade and down payment.I will call [redacted] again tomorrow after discussing one of the remaining issues with [redacted].

To whom it may concern, This is in response to claim [redacted]. We at Future Ford Lincoln of Roseville take these matters very seriously. We have reached out to the repairing dealer. I spoke with the service advisor who was helping the customer and he claims he told them it could be a few months of...

the battery leaking to cause this damage. We performed a maintenance on this vehicle February 1st at 29730 miles almost 10 months and 10k miles later this vehicle was brought into the repairing dealer. Unfortunately with a case involving a battery there is no way of determining when or how long a battery started to leak. As part of our multi point inspection the battery and terminals are inspected for this very reason. This vehicle was also under factory warranty at the time which had there been a leak we could have had it replaced by Ford. The factory recommends to have the battery inspected and cleaned if necessary every 6 months as per page 509 of the owner’s manual. Based on our inspection in February we feel this is not a Future Ford issue as it is an unfortunate maintenance issue. Thank you. Service Manager Future Ford Lincoln of Roseville.

I am very sorry that we upset you, but your credit was not ran the dealership did an OFAC inquiry as required. The letter you received is a form letter that has to be sent out if either credit or an OFAC was checked and again sorry for the inconvenience. [redacted] General Sales...

manager [redacted]

We took this vehicle back and refunded the customer.

Spoke with customer and the trade is paid off.

We were also unable to talk to the previous owners of the vehicle because it was purchased at an auction. It is against our policy to sell a vehicle with the modifications that exist on this vehicle. We are sticking to our original stance of not paying the entire cost of the removal and the replacement of needed parts to allow the vehicle to be smogged.

Mr. Dankbar bought this truck 3 months ago. I don't know how these agency's can say the vehicle is unsafe and never should of passed an inspection unless they were present 3 months ago. We will not be paying for his repairs.

We are so sorry the vehicle is having problems. We want it to be a perfect car for you, however Ford Motor Company is who we need to resolve this issue. If you would like our location to look at it I can provide a rental car.

Ford is going to have to provide that. I don't have any documentation or pictures of what the sticker price was. We were told when sitting at the negotiating table it was 28,000 and [redacted] even stated in his office when we spoke to him, that sticker prices are not written as uneven numbers like, "663" or ever ends in cents, like, ".09". Which on our contract our price for the sticker was written as, "$33,663.09". I would like a statement from [redacted] that this is factual.

I am rejecting this response because: Today is Thursday May 27th and I still have not received a call from "Mr. [redacted] at ABBC-CO" I do not wish to speak with anyone at ford because their service is horrible and they have all been very rude during this frustrating process including Mr. [redacted].  Since Ford has no problems getting ahold of the tow company what is wrong with providing me a time and place to pick up my things.  Customer Service would be appreciated any day now.  I have been without my things for almost two months due to their sales agent did not hold to his agreement. I will be free all next week, time and place please.

[redacted] was inconvenienced on her first visit to the dealership and the warranty information should of been handled differently. The repairs that were covered under her warranty were repaired unfortunately her heater core is not a covered component and all I could do for her was discount the...

repair. She told me she had no money to repair the vehicle and I told her when she was ready to replace her heater core I would help get it done at a discounted price.