Solar Flair Productions

Revdex.com,In regards to the vehicle that was purchased from us  5 years ago and the customer cannot smog.We do not allow vehicles through our reconditioning process and eventually for sale that have headers.We believe  the vehicle was sold without the headers that are preventing the vehicle from...

being smogged.At this time we have chosen to not compensate the customer for any of the necessary changes or alterations. [redacted]General Sales Manager

I explained that we were vey sorry but not able to predict when or a car will have problems. I did offer the rental which only seemed to make her more angered. She then began swearing at me and on the show room floor and walked up to a customer on our showroom floor and told them not to buy a...

car here. That's when I could hear her yelling the F word in the finance office with a 7 year old little girl and her dad were sitting right behind her. The 4th time the car came in it had a dead battery. I discovered the real problem was that she wanted to renegotiate the whole deal which explained we would not do.

I am rejecting this response because: I have tried to reach this business by email and by phone and have left a messege and have not heard anything back from this business

We are willing to replace the bumper and paint it here at Roseville.

I am rejecting this response because:The discrepancy involving the trade in was NOT addressed. I have attempted to contact multiple people at Future Ford including the General Manager and have not received one response. We were advised the trade in was $8500 and Future Ford put $7100 on the contract. The Finance Manager states they had a document that said the trade in was valued at $7700. Either way, there is a discrepancy. This is highly unethical.

I am rejecting this response because:I too am sorry that we were unable to resolve the issue of alignment on the 2008 F250 I purchased from Future Ford without assistance from an outside source. When I took the truck to the reputable shop, ([redacted]), I was told by the staff that they never worked on that truck and offered no warranty. After leaving and the truck still pulling, I did not call them back because I was told they offered no warranty and that they were doing the work on that day as a favor to both parties (Ford, and myself). At this point I did put in another call to [redacted] (Future Ford assigned employee to handle my due bill), letting him know the truck still pulled and something more needed to be done. I was told he would speak with a manager, and never heard back. Lets look at the facts: I have taken the truck to three shops in total. 1. [redacted] tires - Says it needs ball joints, tie rods and then it can be properly and safely aligned. 2. [redacted] - Says it needs ball joints and tie rods before it can be safely aligned (Quote attached). 3. [redacted] - Said it was aligned, although it still pulls. Now, the first two listed shops are total 3rd party shops that neither myself or Future Ford are related to in any way. They both say the work needs to be performed before proper alignment and safety is achieved. Shop number 3, [redacted], who probably does $250,000+ in business yearly with Future Ford of Roseville & Sacramento combined is saying the truck is fine. I don't find that hard to believe at all, [redacted] and [redacted] at Ford both have an awesome working relationship with [redacted] and I don't blame them at all for siding with Ford on this topic. Furthermore, after a few phone calls this morning with BAR and DMV investigations office, they say that the truck should have NEVER passed the initial safety inspection required by California vehicle code with the steering parts as bad as they are. On top of that, it should have never passed the required road test by an appointed technician with a hard pull that it had at the time of inspection and still has today. A simple solution is all I would to see come of these issues. I would like to have the front end parts required for alignment, replaced, and have the truck properly aligned so that it is safely drivable. If we can come to an agreement and have the work performed, I will drop all currently pursued courses of action and move on. Thank you

I had 2 separate conversation with [redacted] and her husband [redacted] I understand their frustration overhow they felt they were treated and will talk to the people involved. I apologized to both of them and they cordially acceptedmy apology. We will use this as a teaching moment and...

prevent anything like this from happening again. This is not howcustomers should feel afer shopping for a car with the Future Automotive Group.

We canceled her [redacted] and Service Contract and Dent Care upon her request. She requested to keep her Gap Insurance. We are refunding 100% to her lender [redacted]n. She said she knew there was nothing we could do to take off the inquiry’s on her credit. We explained to her that we strive to make 100% of our customers completely satisfied and in our process there was no notation from the Finance Manager that she wanted to go only to Schools and no where else.

We are aware of the documentation. Again we are not willing to renegotiate the deal.

Ms. [redacted] can contact Mr. [redacted] directly @ ###-###-####

Hello [redacted], my name is [redacted] and I am very sorry to hear about your negative experience. My direct line is [redacted], please contact me when you have time. Email address is [redacted] if that works better for you. Thank you

[redacted] did get in touch with the customer and we are canceling some items per her request.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
The dealership allowed me to...

return the vehicle for a full refund and agreed to refund the cost of getting the car diagnosed. I'm happy with the result. But, I would like to add that I am still not pleased with the sales team failing to reveal the lock and shock issues about the car, even when specifically asked. Prior to opening the complaint they kept telling me I bought the vehicle "as is" and they had no obligation to help me. I am very displeased that it came down to me having to open a complaint with the Revdex.com before anyone would work with me on this situation. Since opening the complaint, the only person that I've dealt with is [redacted], general sales manager, and he has been very accommodating and pleasant to work with. I only wished the purchase of the car had gone as smoothly as the way [redacted] handled the return.

In these documents you can see the car was purchased on 5/1/16 for $33,663.09 which even the GSM stated they don't label there sticker prices like that and that is NOT what we were told sticker price was. In the following documents you can see that we traded in the ford and received $7,986 and placed $2,000 in cash for our down. There are also 4 documents providing all the service they had to do on the car dates were May 6, 13, 17, 27, and it was taken back in on June 16th for electronic issues that Ford didn't even acknowledged.  (only 4 of the 7 documents attached so I will be sending 3 more separately).

I contacted [redacted] about his issue and we discussed what would satisfy him. We allowed him to return the previous vehicle at no charge to him. He decided on  purchasing a different vehicle, a CPO 2014 Fusion Hybrid that fits his needs more than the original vehicle.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is still unsatisfactory to me. And remains unresolved because they claim this is nothing further they can do

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I also want to make sure our credit inquiries will be removed once disputed. I hope to have your cooperation during this process.

We will refund the $780 you can expect a check in the mail.

Business states that the issue has been resolved directly with the customer. The amount of $95.72 has been refunded to the customer and they were 100% satisfied.

I am rejecting this response because: We have never modified any of the exhaust system on this car. It was sold to us with an exhaust system that is illegal in California. We have had no reason for concern as the car has only been in the repair shop for a squeaky belt and a recall item. We would not have known the car had illegal headers until told by the smog technician. Regardless what they are saying, the headers were on the car prior to our purchase, all that we have asked is that the make it right and put comparable, street legal headers on the car they sold to us.