SolarCity Corporation

We apologize for the frustrating circumstances surrounding our customer’s experienceA Customer Relations Manager last reached out to update our customer on 9/29/that the refund is currently being processed by our Accounts Payable Team
Please call 888-785-with further questions

We apologize for the frustrating circumstances surrounding this customer's experience. A Customer Relations Manager has been working with our customer in regards to these concerns, and reached out last on 5/20/
Please call 765-with further questions

A Customer Relations Supervisor has spoken to both *** * *** *** about the billing issue
A response from the billing department came back quickly and a second call was placed to the customer
Despite this not being a quick fix, the customer has been updated with new contact information for
their agent at SolarCity
Customer seems happier now that they have a new person and have had a transparent conversation with the frustrations over the situation at hand

Complaint: ***I am rejecting this response because: I still don't have the check.
I will change my response when the check arrives
In addition, I am dissatisfied with the business' statement to me that they will not change their procedures in order to get checks sent within the time frame specified by the contract. One such procedure involves holding checks and sending them in "batches" rather than sending each check as soon as it is ready. Representative of the business stated that they don't get daily mail service. I find that hard to believe. If current procedures aren't working, they need to be changed. Representative of the business stated directly to me that they would not be changing procedures. They appear to be relying on the fact that most consumers are too busy to file complaints with the Revdex.com.Sincerely,*** ***

Complaint: ***I am rejecting this response because: they have not reached out to me!! I have not received any messages or calls from them!!!Sincerely,*** ***

Revdex.com:I have reviewed the response made
by the Solar City business in reference to complaint ID ***, and find that resolution process is not yet completed, thus we have not reached
a final outcome as of this date 7/25/**. I do expect the outcome to be acceptable based on current discussions. This is Pending at present
Sincerely, *** ***

Initial Business Response /* (1000, 5, 2015/12/10) */
We apologize for the frustrating circumstances surrounding this customer's experienceA manager will be in touch shortly to resolvePlease call XXX-XXX-XXXX with further questions
Initial Consumer Rebuttal /* (3000, 7, 2015/12/24) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
I received a phone call from Solar City on December 11, from a representative wanting to resolve the disputeShe asked that I have my referral contact themI had my referral contact Solar City via email and via the direct line provided to meI have not heard back from Solar City confirming receipt of these communicationsI have called the direct line times and left voice messages since December 11thI am looking for confirmation that they have receieved confirmation of our referral
Final Business Response /* (4000, 9, 2016/01/02) */
After connecting with the referree party on 12/29/and confirming the referral, a payment was generated and is on its way to our customerOur customer can expect the referral check in approximately 1-weeksOur customer was notified of this development on 12/30/Please call XXX-XXX-XXXX with further questions
Final Consumer Response /* (2000, 11, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Solar City has finally agreed to make well on their sales pitch promised to us over year ago

signed with these people in may, was told install would be septjust called them feband told them I was going with vision solargood riddance!!!

Initial Business Response /* (1000, 10, 2015/11/16) */
We apologize for the frustrating circumstances surrounding our customer's experienceThe panels were activated on 11/12/A customer relations manager will reach out shortly to speak with our customerPlease call XXX-XXX-XXXX with further
inquiries

(The consumer indicated he/she DID NOT accept the response from the business.)as of 4/4*** we have received a check to repair roofWe had an appt with solar city to remove the 2nd 1/of panelsAs of 9:20am 4/4*** NO ONE has showed for the appt to remove panels or called to cancel appt

Complaint: ***I am rejecting this response because:
They are lying like they did when they sold me on the sack of liesI am not stupidI have saved NOTHING and in fact paid more to Solar City than I ever did my electric company( I can produce my pre solar bills)Indeed they ran some numbers, the very same numbers they used to entice me to signThere saving are 100% smoke and mirrorsNO one can save a dime going solar unless there electric only bills near $*** a month, yet they will sell ya on $** a month knowing full well you will loose moneySeriously do I have to do this without Revdex.com helpThis company uses scare tactics, lies and half truths to get a signiture, then takes your payments and sells them to bond holders or Elon musk, who in turn borrowed the money from the Gov't through his shell company space-ex. In addition they stated my house would be worth more, when in fact it is worth lesswho in their right mind would take over a year lease that was designed for the previous consumption of the then ownersThe answer is clear no oneIt has been stated by every single real estate agent I have spoken to. Solar makes homes far less desirableIn fact some agents will not even list a home with a solar lease or ppaIt's all part of the pack of lies that Sc commissioned agents tell youTrust me there are thousands of angry people who have taken to social media and thousands that have yet to fileIt is my sincere hope that they/ you get shut down, but if they do not I will keep up the fightIn all my years I have never seen a more criminal companyAs I have stated in the past no new solar will EVER take place within a mile of my home,I have thwarted several sales and will continue to thwart themThe easy way out for the company is to rewrite my contract to save me money, not for SC to make all the moneyThey won't do that because they can't save people money without falsely writing bogus contracts that they know full well are leaving the customer holding the bag 2.9% esculator is 70% higher years later, indeed another lie that they forgot to mention. I have visited social media where hundreds of people emailed me with new ones daily, so many that I had to stop because of so many emails begging me to lead the fightThere is nary a good word on the net about Sc, unless its on the Sc site where everyone is happyGee I wonder why this is? maybe you are able to remove the negatives on your own site, yes that must be soYes I have discovered your lies there alsoGo ahead and ignore me, its costing you sales weeklyI have far too many panels on my roof and you know this is so.Sincerely,*** ***

We apologize for the frustrating circumstance surrounding our customer's experienceIn regards to the One Month on Us program, the customer receives the reimbursement check once a full month has been completedThe customer received permission to activate their system on March 3, ***, so March
would not have been the first full monthThe customer was reimbursed for their April *** invoice in the amount of $***Also, a SolarCity invoice will only reflect the amount of energy produced by the solar system for a particular month, as we do not monitor the customer's consumptionThe cusotmer can calulate the lifetime production of his system by adding the prdocution amounts from each SolarCity invoiceThe customer will also need to contact his utility to verify how much he is consuming and to receive a better understanding on how to read his utility bill now that the cusotmer has gone solar
In regards to the reimbursement request, the customer is not owed a reimbursement because he is only purchasing the energy produced by the systemThe customer's contract does not reflect/state that SolarCity will reimburse for energy not produced when the system is down as per the customer's contractThe customer has a copy of their contract for their review and recordsIn reference to the NV Energy power outage - the solar system is tied into the grid, so when a power outage is experienced the solar system will also lose powerThe solar system does not work as a back up generator for the homeHowever, once power is restored the solar system will reactivate
If you have any further questions please give us a call at

Initial Business Response /* (1000, 5, 2016/01/04) */
We apologize for the frustrating circumstance surrounding our customer's experienceIn regards to the ACH agreement and how it works, I see on 12/29/our customer care agent attempted to call the customer but was unsuccessful in speaking
with *** directly so they left a voice message briefly describing the ACH processAlso on 12/29/our customer care agent followed up with an email to explain the ACH process and that it is indeed a discount not a charge to the customerWe apologize for any inconvenience this may cause, and a Customer Relations Manager will be reaching out to the customer soon to attempt to speak with him and discuss the information relayed on 12/29/Thank you

Initial Business Response /* (1000, 5, 2015/11/30) */
We apologize for the frustrating circumstances surrounding this customer's experienceA manager will reach out shortly to address our customer's concernsPlease call XXX-XXX-XXXX with further inquiries

One of our Customer Relations Managers is currently in contact with our customer and the amount of $*** has been resolvedWhile we cannot move the agreement out two months, we are reviewing a customer satisfaction payment for the delayOur Customer Relations Manager will have resolution for this customer in the coming week and will reach out to discuss with our customerPlease call 888-765-optwith further inquiries

We apologize for the frustrating circumstance surrounding our client, someone from our Management Team will be reaching out to address the concern For further question please contact us at 888-765-

We apologize for the frustrating circumstances surrounding our customer's experienceMrKhandjian has been in touch with a customer relations manager Robyn to corroborate the claim contained within this complaintIt is important to note that our customer signed the agreement with the expectation
that the solar system would produce an estimated 12,192kWh per yearBecause consumption fluctuates year over year, SolarCity does not guarantee percentage offset but rather productionSCE does not allow systems estimated to produce more than 100% historical consumption per year and all contractual obligations are being metIf there are any questions or concerns, please contact us at 888-765-opt

We apologize for the frustrating circumstances surrounding this customer's experienceA member of our management team will reach out shortly to address this with the customerPlease call 888-765-with further questions

Initial Business Response /* (1000, 5, 2015/04/28) */
Thank you for forwarding this valuable feedback from our customerIt does look like we have spoken to him on 12/23/2014, 2/13/2015, 4/09/and 4/23/We have explained to him on these occasions that he is still tied to the grid of his
electric company, therefore will have a bill with SolarCity and with his utility company
His contract is a PPA ( Power Purchase Agreement) where he has agreed to purchase power from us and his utility companyThe rate for his solar is lower than his rate with the utility company
We apologize for any misunderstanding as we pride ourselves on being transparent with our customersWe asked him if he had the opportunity to read his agreement and he *** yes and that it *** he would only have one billWe advised his agreement does not state that and he disconnected the callWe are happy to go over this information with him in detail if he would like
Please call XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe I have been misinformed and mislead by SolarCity CorporationI was NOT properly educated and informed about this productBefore I singed up with SolarCity, What I was told and understood to be from the people who called me several times is that if I switched from the Electric company ( Nationalgrid ) to Solar, my monthly bills will be reduced by %That was what I was told repeatedly and that is what I believed to be the case.And then found out, after a couple of months, that is in fact NOT the case
It was also my understanding that once I sign up with SolarCity my monthly payments will be less by % and get just one bill from SolarCity for my electric consumptionThere was no mention during all the conversation that I will have two accounts, one from Nationgrid and another from SolarCityNot once did any one say that the bill from solarCity is in addition to the Nationalgrid billIf I had known that, there is no way I could have signed up for this deal.Not what so everThey were NOT honest with meI believe they were telling half truths and misinformation, all along, about their product
With the understanding that I will get my electric power from the Solar panels,I switched off the National Grid and switched on the SolarCity Unfortunately ,but there was no juice to power the house from SolarCityMost of all I was getting two billsOne from my electric company and second bill from SolarCityI did not see a reason to pay SolarCity since I was not getting any power from them.So I switched off the Solar panels and refused to pay their bill
I feel that SolarCity may have taken full advantage of my limited English They did NOT attempt to explain and educate me about their product and the process before they have me sign a piece of paperIf I had known I was signing for electric supply in addition to what I already have , I would not have considered it for one momentThe only I reason agreed to have the solar panels in my home is because I was told, many times,that it was will save me 70% of my monthly bill I was paying National Grid ( that is if I switched to SolarCiity )The 70% reduction was what I was repeatedly toldNow that I know what the truth is , I am asking SolarCity NOT to send my any more bills, since I have NOT received any benefit from their solar panelsCurrently all my electric power needs is being satisfied by Nationgrid and happy with that
Thank you
Final Business Response /* (4000, 9, 2015/05/08) */
SolarCity has tried repeatedly to explain his contract to himHe did sign a legally binding contract with usWe ask that he turn his system back on so he can receive benefit from the systemOnce it has been up and running for the period of one year we will be able to complete a detailed savings analysis for him to show him his savingsPlease call Customer Care at XXX-XXX-XXXX
Final Consumer Response /* (4200, 11, 2015/05/21) */
Hi,
I stand by what I *** in my previous statement.If Solar City Corp has , as they claim, explained to me about the deal they had me sign I would have never done itWhat I was told repeatedly is that if I switched to solar, I will save % from my current electric billThat is what I was told and that is what I believed and expectedSo I will ask Solar City again to please remove the solar panels from my roof and terminate the agreement I signed with out being properly informed and educated about their productI feel like that I was lied to about this whole thing
Thank you
Thank you,
*** ***
___________________________

Complaint: ***I am rejecting this response because: I have spoke with Laura before and she is not very helpful on my particular situationI have tried explaining my concerns only for Laura to try an sale me another systemSolar City is not taking responsibility for the lack of training/knowledge of there sales manI have reached out to Laura on *** via voice mail and emailI would like to speak to someone within Solar city who has the ability to do something about what has happened to me, and to also prevent it from happening to someone else.Sincerely,*** ***