SolarCity Corporation

Complaint: ***I am rejecting this response because: while it is correct that a manager is working to assist with this no resolution has been reached
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/07/17) */
We apologize for the frustrating circumstances regarding this customer's experiencesThe customer agreed, via contract, to partake in Oregon's RETC rebate program which charges an additional $per monthThis payment agreement takes place for
the first months of the contract and the customer is able to claim up to $5,through tax liabilityWe do recommend that customers speak with tax preparants regarding thisThis customer can claim up to the full amount of the RETC over the course of the months that he is making paymentsPlease call XXX-XXX-XXXX with further questions
Initial Consumer Rebuttal /* (3000, 8, 2015/07/20) */
Something else I rememberedThe representative that I spoke to said that the state of Oregon Required the dollar and the money I am paying every month was being sent to the state gov
Final Business Response /* (4000, 10, 2015/07/22) */
The aforementioned charges were agreed to in a binding contract and allow our customer to partake in a rebate program whereby the customer can obtain up to $5,provided that they have income tax liabilityWe do encourage our customers to consult with a tax preparant to take full advantage of the rebatesThis customer has been consulting with an energy consultant regarding the rebate programPlease call XXX-XXX-XXXX with any questions

We apologize for the frustrating circumstances surrounding our customer's experienceA Customer Relations Manager will be reaching out shortly to address this complaint with our customerPlease call (888)765-with further questions

We apologize for the frustrating circumstances surrounding our customer's experienceThe customers account is being reviewed for possible resolutions and someone will contact the customer as soon as a decision has been madePlease call *** with further questions

We are aware of the frustrating circumstance surrounding our customer and a customer relations manager will be reaching out shortlyPlease call 888-765-for further questions

Initial Business Response /* (1000, 11, 2015/11/29) */
We apologize for the frustrating circumstances surrounding our customer's experienceAPS requires certain information that is necessary to submit for approval to interconnect to their grid systemAt this time, we do need a questionnaire
completed so that we may submit to APS for approvalWe last reached out to our customer on 11/12, 11/& 11/Once construction begins on the home, cancellation is not an optionOnce the form has been completed, SolarCity will be able to submit for approval, which is the last leg of the process

SolarCity is aware of the customer's concerns and a customer relations manager will be reaching out shortly in order to discussFor further questions please call 888-765-opt 2, thank you

We apologize for the frustrating circumstances surrounding this experienceThe sales representative in question and his manager have been contacted and advised to stop reaching outWe have also requested that our prospective customer's name name be added to SolarCity’s “Do Not Call” listPlease
call 888-765-options 2, option 1, option 1, option to reach our customer care team if further issues persist

I am sorry for our customers experience and for any frustrations this may have causedWe have assigned a manager to this concern and have reached out to the customer

Before solar city my elect bill was to dollars monthly after solar city my bill is over a monthI cant afford itAfter system was energized it took months to see my first billWas expecting maybe I called them and they told me I was stuck with itI have been trying to get ridof it cause I dont want soemethig thats costing me moneyI need help cause they wont listen to meIts like signing a deal with the devil

Complaint:***I am rejecting this response because: It does too little to raise my confidence in the companyAs I reached out twice to a representative of the company and have not received any responseAlso I have talked personally to the solar city representative I referred our friends and he says the referral info was in the paper workI have also spoken to our friends and they say they have spoken with a representative about our referralThere is also no information relating to our desired outcomeThe company also hasn't reached out us even though we have contacted numerous times with no response.Sincerely,*** ***

Complaint: ***I am re*ecting this response because: I have submitted requested documentation and have received no reply from Solar City
They either do not reply at all or are very slow at respondingIn this case I have had no response from them
Sincerely,*** ***

A Customer Relations Manager is in contact with the customer as well as the billing department to resolve this matterWe will be reaching out to the customer shortlyPlease call 888-765-option for further questions

A customer relations manager will reach out shortly to address this complaint

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and while the response did not address any of my issues, the service is now up and running.Sincerely, *** ***

A customer relations manager has been attempting to go over the concerns that this customer has expressedHe has stated he did not sign a valid contract so we have mailed a hard copy with his signatures to him for reviewThese contracts were signed via docusign online program and include a
certificate of completion which reflects the date, time, IP address, and which email we received the reply fromThe customer is still disputing the validity of the contracts and has made statements in writing that he would be taking SolarCity to court and the legal documents would be his next communicationAt this time the customer relations manager in charge of this account is pending the legal documents he stated he would provide

Initial Business Response /* (1000, 5, 2015/07/25) */
We apologize for the frustrating circumstances regarding this customer's experienceAs the customer noted in the original complaint, the incentive is offered after a successful site survey, meaning the house has been approved for solar
installationAs this customer's home was not deemed viable for solar at this time, it rendered the site survey unsuccessful, thus nullifying the incentiveMore information can be found at the following web address, including the following disclaimer: "*SPECIAL LIMITED TIME OFFER: $gift card rebate valid for qualifying customers who sign a solar contract with SolarCity between May 22, and May 31, and have a successful site survey completed on or before July 31, that qualifies their home for installationThis offer is limited to those who own their home and credit qualifyThis offer may not be combined with other promotional offersFor more information please see our Rebate Terms and Conditions at www.homedepotsolarcity.com." Please call XXX-XXX-XXXX with any questions
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
The company's response to this is incorrectI have their approval notice that they sent to me
Final Business Response /* (4000, 9, 2015/07/29) */
As we are not installing on this customer's home due to structural concerns, the site survey did not deem the structure installable and thus renders the site survey unsuccessful for solar installationAs such, the offered incentive does not apply to this circumstancePlease call XXX-XXX-XXXX with any further questions
Final Consumer Response /* (4200, 13, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There site survey clearly approves my house for their installation of solar panelsAlso, I clearly qualified for their incentive and fully earned the that their sales person told me that I would getI have forwarded the site survey approval to the Revdex.com which shows that my house passed *** survey

Complaint:***I am rejecting this response because:The company has not atempted to call me about this situationI wish to have the panels taken off and the contracts made invalid.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/12/15) */
We apologize for the frustrating circumstances surrounding our customer's experienceWe are currently coordinating a time to revisit the property to address any conditions that are not acceptable to our customerA manager will respond again
shortly with an updatePlease call XXX-XXX-XXXX with further questions
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
One person called me an offered to pour concrete in the corner of my basement which of course I said no toHe then said he would send a professional cleaning company to clean up the mess as best as possibleHe was out of CA and a local rep would be in contact*** *** emailed me saying he would send a solar city employee to fix the problemI replied to him and explained I was told it would be a professional cleaning company and they need to reimburse me for the gallon bucket of stainI have not heard back
Final Business Response /* (4000, 21, 2016/01/24) */
We have made arrangements with the customer to have the stain taken carePlease call XXX-XXX-XXXX for further questions
Final Consumer Response /* (2000, 31, 2016/02/09) */
Hello Ms***,
Yesterday a cleaning crew was sent to our house to clean the stain and a check was given to us to cover the bucket of stainThank you for your help in getting Solar City to clean up their messThey ignored me until I got Revdex.com involved
Have a great day, *** ***

Initial Business Response /* (1000, 8, 2015/07/02) */
We apologize for the circumstances surrounding Mr***' complaintWe are working toward a resolution and will reach out to him shortly to providePlease do not hesitate to reach out to us with further questions at XXX-XXX-XXXX