SolarCity Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Our customer is currently working with our management team toward a resolutionPlease call *** with further questions

Complaint:***I am rejecting this response because:
Solar city out because
LIEN/Solar city call UCC--
Selling a house, title have and must to be free and clear. Having a Lien/UCC is a totally KILL/screwup life, is a big deal is a huge dealAlso When the first time I have a problem regarding the LIEN/UCC for a week and nobody "none" of the solar city representative want and willing to help me at all and I have to drive to City Hall to do it myselfWow now they say going to help after all this complaining and what have they treat me! Is it a trick/Lie/trap again?
MrDavid Kim (586)945-0885 Solar city representative he know exactly what I do for living/how do My $income workhe even ask me what any other job I haveI did tell and explain to MrDavid Kim solar city representative that I buy this house live inside fix it and sell it this Is my ONLY incomeSolar city representative cannot and should not because of the bonus/commission and give out incorrect/wrong/not true/false/not honest information and answer.
Couple months later went to the bank and find out I have a lien on my name/property and ask MrDavid Kim solar city representative did not even know there Lien/UCC until he have to talk to and ask his supervisorMrDavid Kim Solar city representative was so surprise and not believe will have a Lien/UCC in.
Customer service--
When the inspection did not pass less than one day after that I been trying to call but solar city no call back no return phone call no response nothing at allThey keep on giving me the same answer someone will contact you days after the days weeks after week month after month no one responds at allI call customer Service to many time they even told me is you again calling I rememberBecause of no response at all So I call different department"S" to get help and I also go to the solar city website and email to ask for help. O Yes I did talk to many more customer service before but they keep on running me around.
also Crazy enough I talk to Mr.Quinton Larsen(916)797-5421solar city representative for good couple months and the representative from solar city think that I will talking to a invisible people because I don't know what reason but MrQuinton Larsen did not log inI also talk to Simon Relph(209)315-6757 Solar city representative supervisor he said he will response me back but still no response and again "I" was the one that email and ask! also With other solar city representative Ms.Eileen Alba(209)315-6794 when I was talking to her on the phone she was yelling at me she even put a Solar city in house memo talking very and super nonprofessional/unprofessional/accusing thing about meWow And now solar city twist the story back to say about calling and emailing!
Solar city to remove the solar out the Name/Business so will not have any/none Lien/Solar city call UCC on my name/business at allthank youCancel and no longer and will not have anything to do with solar city $0.zero balance will not pay if any
Give out Wrong/incorrect/false/not true/not honest information and Answer about No Lien and no problem and No cost to remove the solar
Selling the house you have to be title free and clear
not pass the inspection less than a day
Call the Solar city customer service too many timeS, customer service have no call no email no mail no responseSuper poor customer service
accuse the customer.
Yell at the customer.Sincerely,Kalinda M

Complaint: ***I am rejecting this response because:
Solarcity did not check my contractI have been a client for over yearsMy contract has a clause in it stateing that I will be reimbursed for any full day that I am not generating powerTheir customer service group spoke of the true up period at the end of the year, my contract has a clause that states if I am leasing the system during the lease term and the system is unable to generate any electricity (A "System Failure") for a whole calendar day, SolarCity will repay you for the lease cost you paid during each whole calendar day of the system failure within thirty (30) days.
I also have solargaurd installed which states anytime my system is not operating within ranges, Solarguard will notify solarcity who then is suppose to notify me, this also did not happenThe response from solarcity is such that they are acting as though they are doing me a favor which they do not have to do even though the contract drafted by them (Solarcity)) states they doTheir customer support after first stateing the same finally reviewed my contract and found I was correct, I was notified that the check was in thhe mail which was falseI was then notified that they would find out why it had not been delievered and I would be contacted, this also never occured
I will wait until I actually have the check in hand and cashed as I have been told that it was in the mail by a solarcity representative once already.Sincerely,*** ***

Complaint:***I am rejecting this response because:
Thanks for providing this feedback again, and yes you are reviewing optionsBut at this point no solutions have been presented and implemented and until such time I dont accept a lose promise as an answerPlease work on settling this issue and I be more than happy to close this claim
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
There has been no resolutionI have not
been contacted via phone or email other than someone named *** *** emailing saying they were researching my complaint and would get back with meThis was on *** ***I have received no additional communication since thenSincerely,*** ***

A customer care manager reached out on 05/10/*** to address this with our customer and we are currently reviewing the account for resolutionThis manager will be reaching back out to update our customer as soon we have more information

Complaint: ***I am re*ecting this response because: It was still never explained to me when I went into this agreement that if I used more energy than what the system produced that I would not be saving any money
This is something that should be explained to the consumer before they go into a binding contract
I was simply promised that I would save money on my energy bills which I am not
I understand what she is saying however it should be explained before I entered this contract
I feel like I am being punished because I'm using more power now than I was at the time of installation
Sincerely,*** ***

Complaint: ***I am rejecting this
response because:
I got call by the customer service team from Solarcity, but they didn't give me confirmed resultLike before they told me they will sent technician to my home and to check my inverter (their technicians came to my home at least or times during recent months, but they couldn't give me an answer why it happenedAnd they wouldn't do anything to help me result the problem) , they just let me waiting, because they need time to do troubleshoot, but I can't wait another month!!!!
My inverter's issue is obviously defective problem! I will not accept the Solarcity just sending technician to my home to to the thing like they did before, I need result, replace it or fix it!!!
Appreciated your help!
Sincerely,*** ***

We apologize for the frustrating circumstances surrounding our customer's experienceA customer relations manager will be reaching out to address the complaint with our customerPlease call 888-765-with further questions

I'm sorry but the information we've been sent doesn't match any account on our records.Is the customer able to give the address of the house the solar is installed at?

A resolution has already been presented to the customer as it has been explained that his system is expected to improve production due to seasonal factors and this has been explained several timesWe have already had our system diagnostics team review his system and all departments have confirmed the under production is due to the seasonal factorsCustomer continues to reject the information givenWe have also offered to do a savings review after months of production which will allow the system adequate time to produce the energy estimated

We apologize for the frustrating circumstance surrounding our customer’s experienceA Customer Relations Manager will reach out to address this complaint with our customerPlease don't hesitate to contact our team at 888-765-with further inquiries

Complaint: ***I am rejecting this response because:
I was never told that I had to have the property inspected PRIOR to purchaseNo one surveyed the property in person, only via a satellite imageI offered to pay for the removal of trees so the system could work more efficiently And a day after the papers had to be signed Solar City then agreed to move them because I was purchasing the remainder of the leaseWhich I was forced to do or I would have been in breach of contract for the sale of the homeNow I am out almost $***, have NO solar panels, AND the new owners get FREE solar energySolarCity is now blaming the buyers for this because they would not sign a release allowing them to access the roof after settlementWhy would they do that when they can have free energy? They also claim that the state has to issue a permit to remove the panels and it would not be able to be secured before ***I had started this process with SolarCity in *** and they know from day one the panels needed to be removed by *** I want my $*** returned.Sincerely,*** ***

A customer relations manager will reach out shortly to address this complaint with our customerPlease call 88-765-optwith further inquiries

I have been having roof leaking problems ever since Solar City installed their panels Their roofing contractors are incompetent and cannot find sources of the problems
I will be contacting a lawyer to void the contract

A customer relations manager will reach out shortly to address this complaint with our customerPlease call *** optwith further inquiries

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because I would like the proposed resolution in writing as the company as not contacted me since since *** ***I understand this is a process and will take some time, but I would like to know how long to expect to wait to have the system removed and my roof fixedAlso, I would like confirmation that it will indeed be at no cost to me.Sincerely,*** ***
***

Solar City has misrepresented, deceived and otherwise been unscrupulous to our local community churchThey promised an electric savings to the church assembly and it never deliveredThey even had a ribbon cutting with the *** and Supervisor *** with their Representative stating on record that this milestone event would not only save energy but the church 50% on our electric billBut this never happenedAfter seeking help and explanation with the huge discrepancy from the management all the way up to their head analyst department they basically said "too bad" and within the next years we should see some savingsThey broke their word and contract we would never recommend them
Truth ***