SolarCity Corporation

Initial Business Response /* (1000, 5, 2016/03/07) */
We apologize for the frustrating circumstance surrounding our customer's experience
SolarCity is taking time to review this matter with our Customer Care team to gather information and find out details of this matter
SolarCity
understands the customers time is valuable so we will be in contact with the customer soon
Initial Consumer Rebuttal /* (3000, 7, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not solve the problemAfter they look into the matter, what will be done

We are sorry for any misunderstanding or perception issues that *** *** has with SolarCity and his agreement termsWe have addressed this issue with the customer previously and we are reaching out to him again to review this issue We have explained to *** *** that he can sign up
for automatic billing on both accounts to receive the $*** discount off of each accountAt this time we are unable to merge the two accounts into one Again, we have confirmed this with *** *** in the past, this is a part of his agreement terms with SolarCityPlease call 888-SOLCITY option for further inquires

We apologize for the frustration surrounding our customer's experienceA Manager will be reaching out to the customer within the next hours to address their concernsFor immediate assistance, please contact us directly at

Revdex.com:I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/11/16) */
We apologize for the frustrating circumstances surrounding this customer's experienceGenerally, a solar project endures an average of 5-months from the time of sale to undergo all requisite approvals in tandem with regulations stipulated by
the local municipality & permitting departments, funding/financing, and the utility companyThis project was approved for financing on 10/27/and was submitted for approval to APS on 11/3/Financing is dependent on the funding details of the project, set forth by the investor funding the projectDue to the nature of the process, this can unfortunately result in a bit of a delay if the system was designed and installed very quicklyIn this instance, the system was sold, designed and installed within a period of daysPlease call XXX-XXX-XXXX with any further questions

Complaint: ***I am rejecting this response because:
I finally got a hold of *** *** on ***, she
says that Solar panels placed are enough to generate enough to save me money and if I want more paneles then I will have to draw a new contract, a new system and I will charged be charged for the new systemI told her about my conversation with *** *** ( Initial repfrom Solar City) when they were installing the panels back in *** when I requested more panels at the time of installation when I felt that number of panels looked to small, I was reassured that if I needed more panels then they will revise and provide me with additional no cost to me*** then said she is on a vacation for a week and she will look into the messages between me and *** *** at the time of installation and get back to me today ( ***)Guess what she never called me today at **am as promised I spoke to a rep*** at *** *** ( my electric company) on *** and she tells me that from the records she sees that Solar panels produced very little energy to save me moneyS my thought is that Solar City deliberately gave me few panels knowing this would not e enough even after I objected at the installation with a promise, got my business and now washing their hands off of me and telling me that I will have to pay for more panels for more energyThis is surely a scam!! I want more panels for more energy that I deserve. Sincerely,*** ***

Revdex.com:I clicked accept business response but I not sure what the response isFrom what I read is that the Revdex.com is still working on the problem withI would like the Revdex.com to continue Solar CitySincerely, *** ***

Complaint: ***I am rejecting this response because: I
spoke to Tera Mills, Customer Relations Manager, Tesla on March 9, and they have refused to reimburse me the $damage that they caused to my roof. I consider this matter unresolved and want the public to know about this matter. Sincerely,Donna *** *** *** *** *** *** *** *** ** *** ***

A customer relations manager reached out to out customer on 07.19.20** and 07.27.20** without reaching him or any reply backThe solar fund was approved on the date that was provided to the customer and we have submitted for permission to operate with *** *** EdisonIf there are further questions, please provide a call to 888-765-opt Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/18) */
We apologize for the frustrating circumstances surrounding this customer's experienceSolarCity has submitted all documentation to PG&E and are currently awaiting approval to turn the system on at this time*** is in contact with one
of our relations managers who is assisting her with her complaintPlease call XXX-XXX-XXXX with further questions
Initial Consumer Rebuttal /* (2000, 7, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Solar City has FINALLY done their job & my solar is FINALLY turned on!

Complaint: ***I am rejecting this response because: I last heard from solar
city on *** *** *** I tried emailing and calling them on *** ***, but have not been heard back from anyoneIt is nowhat *** ***I have asked them to contact me on my cell
Sincerely,*** ***

Complaint: ***I am rejecting this response
because:
We have not received a response from Solar City was June stating they would contact us with more detailsWe have yet to receive a repsonse - after a month of trying - that was anything other than a statement that we would be contacted with a failure to follow upWe filed the complaint precisely because of the lack of a response and have still yet to hear from Solar City since filing
Sincerely,*** ***

Complaint: ***I am rejecting this response because: I received a call Sunday night. *** stated that she was sorry for the faulty equipment. She is not sure why they did not get a red flag on it. She is checking into that. She is sorry that the customer service repchecked my system on line and said all was fine on their end (the first time I called.) They are checking into that. She said (a few times) that according to the contract you signed we will do an evaluation in January and if your system did not generate the amount they estimated power (with in a window), I will be getting a refund at that time. So for months that they did not get the flag, and that I had to pay the electric bill on top of the solar bill, they feel they have no responsibility. I really think this is unfair and unjust on their part. I am not asking for *00% of what I am out. I do think that they should help with some of the electric bill charges, due to they admit fault for not realizing the broken equipment. I have not had tome to go over the contract with a fine tooth comb, to see what it says, if anything, about faulty equipment on their end. Do I have any right in this matter? Please let me know what I can do? Sincerely,*** ***

Initial Business Response /* (1000, 11, 2015/03/18) */
Thank you for forwarding the valuable feedback from our customer regarding Revdex.com Case #XXXXXXXX It's always been our goal to exceed our customer's expectationsDirect feedback, positive and negative, is key to identifying areas where we
can improve
We reviewed all the information in this matter with our customer and made contact via phoneHe spoke with our Customer Relations Manager on 2/13/and again on 3/18/
Through careful consideration to his needs, we have requested that the customer provide months of utility bills to allow for our Customer Relations Manager to perform a detailed savings analysisOnce we receive these utility bills and the analysis is complete, our Customer Relations Manager will contact the customer again, discuss the findings, and continue working on finding a resolution with which the customer is satisfied
We value the trusted relationship we maintain with each of our customersTheir continued satisfaction is one of our top prioritiesIf you have any questions, please call our Customer Care team at *** Thank you
Initial Consumer Rebuttal /* (3000, 14, 2015/03/20) */
Dear Revdex.com,
Today Solar City requested and received PGE billing statements for the year They were faxed to Ryan Reed, Senior Mgr.,Customer Relations
The system SolarCity installed is functioning above what they said it wouldThe problem is my lease payment is more than my energy creditI was told this system would save me moneyIt does notAgain, thank you for assisting in this matter
*** ***
Final Consumer Response /* (2000, 17, 2015/03/27) */
SolarCity has shown me that the PGE statements I have been receiving erroneously state one value as "Total Usage", when, in fact, it is notI wish to apologize to MrReed and SolarCity for my error
Please accept my apology, and I wish to close this case
*** ***
Thank you MrReed, for expediting this matterhge

Complaint: ***I am rejecting this response because:
This response was the expected response from Solar City I was told a phone call would be received on Oct 28, nobody called I phoned Solar City that afternoon and still could not get any answers The customer service agent told me he would have the current person working on my case call me back It has now been four days, and I know I won't receive any phone calls I am tired of having to be the one who has to call and get you guys to look into your internal problem which affects my account I want answers immediately, I shouldn't have to wait any longer Again, this has been since May/June and we are now in November Sincerely,*** ***

This company asked me to be an advocate and I appreciate that

A Customer Relations Manager will reach out to the customer within the next 24-hours to discuss their concerns

A customer relations manager reached out on 6/2/*** leaving a voice mail, and finally made contact with our customer 6/8/*** during an outbound callWe are currently reviewing the account for resolution

Complaint: ***I am rejecting this response because: I have not signed a valid agreement with Solar city for sure or IP address cannot be the valid evident to validate agreement when one email is used by of people** state small claim judge ruled as Dcusign document cannot accepted in the court.Sincerely,*** ***