Solvit Home Services, Inc.

The Solvit company employee's have been great to us with there service. Daniel R. is a reflection of this. We feel confident that no matter what happens around the house, they can solve the problem. My wife and I highly recommend them.

The Solvit workers were on time as quoted, friendly, overall neat in their appearance and as they worked. They did a good job overall.

I would first like to acknowledge receipt of Mr. [redacted] concerns over workmanship and have been in constant communication with him.
Mr. [redacted] had already spoken to myself and then to [redacted] our Service Manager about the price and doing the work prior to performing the work. The...

work was performed by our plumber and another company who provided the machinery and digging. Shortly after performing the work, Mr. [redacted] did call in to speak with [redacted] about the work. [redacted] agreed to visit the home yesterday with the plumber who performed the work and the landscaper who provided the digging. This is a normal course of action as the situation must be assessed in person rather than over the phone.
Yesterday morning, [redacted] came to me very upset that his father just had a severe stroke on his left side, was paralyzed and he completely lost his speech. His father was rushed to [redacted] where he remains today in ICU.
Before [redacted] left the building yesterday 10-29-14 to go to the hospital, he asked [redacted] in our call center to explain the situation to Mr. [redacted] and reschedule. Mr. [redacted] felt she was not telling the truth about the situation, threatened to litigate and began telling the [redacted], the CSR who he felt was responsible etc. We record inbound calls so the conversation is on file.
We understand that Mr. [redacted] may have concerns but we do need to review the situation “on site”. If found that there is an issue and it is found to be from workmanship we provided and or the landscaper or their machinery, we will resolve the concern together as we do as a normal course of business.
There is no need for Mr. [redacted] to threaten legal means as he repeatedly does stating that he is a lawyer. We are contacting Mr. [redacted] today and trust his concerns will be addressed.
Regards, [redacted] President.

We appreciate the feedback of each and every one of our customers. We know it can be difficult at times to justify any expense when maintaining our homes. We at SolvIT pride ourselves on the level customer service we offer and deliver. Offering service 24 hours a day, 7 days a week we make it...

a point to give every customer not only the experience they expect but also the experience each and every person deserves. This is one reason why we always provide upfront pricing. Also understanding that everyone’s time is of the utmost importance we employ highly experienced licensed technicians who can perform even the most complicated tasks in an efficient way and educate the customer on the cause and resolution of their concern(s). It’s in this way that we can find the correct solution in a timely fashion and allow our customers to return to their daily lives better informed.   SolvIt Home Services has been in contact with the customer and through further conversation we have come a suitable agreement and resolution to his concern.                 Respectfully and Sincerely, SolvIt Home Services Management Team

Revdex.com:I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]     David from Solvit called me 11/9/16 and we agreed again to settle for $200.00 as we had done 11/18/16. As yet I have not received the check, when I do I will notify you  and be satisfied.                       . Thank you again for your cooperation.  [redacted] [redacted]

Massimo from Solvit is the most courteous, trustworthy person I have had the pleasure to deal with.

The service technician Brandon W. cared about the job that he performed and took the time to explain what he was doing.
Ashley did a good job over the phone.

excellant company

Massimo was assigned by the company to do our Annual service to our 2 furnaces. He was very polite and professional. He explained in detail things that had to be modified/improved and gave me an estimate at that moment. I was able to reschedule another appointment for Massimo to come to do the necessary repairs after we agreed on the budget. When he returned the second time, again he was very professional and did all the work in estimated time and left everything clean & running as new.
In the future I would ask for him. I highly recommend Massimo as technician.

I recommend SolvIt home services for all repair and maintenance needs. They are professional, courteous, and keep you informed of the situation. Any call backs due to a mistake on their end results in no charge to the customer.

This is a review for Lukas W. a service representative with Solvit Home Services. Lukas worked on several issues we had at our home. He did a Fantastic Job! He was very efficient and always patient. Lukas resolve all of our problems.
We highly recommend him!

Matt C came for my plumbing inspection. He was cheerful, helpful and polite. Great job!

First let me say that I am very sorry for your experience with our company. We service thousands of customers each year yet there are times when we fall short of meeting scheduling expectations. This occurs typically when there is an influx of calls beyond normal daily activity, staff being out and...

or service calls taking longer than expected. In your case we had been very busy and calls took longer than expected. Either way we were unable to provide you with the proper service experience. Please forgive us for not serving you and we would like you to give us another chance to make it up to you in the future. In fact, we would like to offer you a $100 gift toward any service we provide. Please use this document and hand it to the service technician at time of service. Thank you for placing your review although not positive we learn from each and every experience. Regards,Management

The work was complete and clean up done afterwards. It was worth the cost.

We have been dealing with Solvit Home Services for about ten years now and have found them to be a reputable, dependable company. Massimo is without a doubt the best out of all the Solvit technicians they have ever sent to service our 3 air conditioning units and 3 furnaces. He goes about his business in a methodical, efficient manner, pointing out ways to prevent possible future problems. Once when performing routine maintenance on our units, he found a bird in one of the exhaust vents and removed it! We have complete confidence in him and always request Massimo to service our units.

So we are a customer of solvit. They maintain our heating system. Pay them a lot of money to be on call. We set an appt for yesterday. 1 to 3 pm. They call at 150 pm and state that they are running late. 4 pm call and state we are running late. My wife calls back at 5 pm and they state that they are not sure they can be there before 8 pm at the earliest. ( I took the day off for this?)
So they reschedule for 9 to 11 am on Saturday. They call at 855 am and state it will be more towards 11. It is 1135 and no one is here.
The kicker to al of this is that they fixed my heat in the spring and cost me 550.00
I turn it on for the fall and it doesn't work.
So they have no consideration for my time and can't maintain something properly.
I must say that this company is not what I would call a triple A rated company.
I don't think I will renew with them.
Poor customer service.
Just awful.

I scheduled an appointment for repair of a 3 year old water softener. The technician spent a short time in the basement and then told me "a little about how Solvit works". He outlined an annual service contract and inspection of my heating, water and electrical systems. I asked for written information about this and was told I would be given a list of covered services if I signed up for it that day. He mentioned possible replacement of a water holding tank for $2,600. Back to the softener...He didn't realize that 18 " of water in brine tank was abnormal ! " I am not familiar with this model". I had put it on bypass which he did not recognize. For $175 he would do basic maintenance (which I had explained I had already done). If there was a part that needed replacing I would have to order it myself. Why would I want a service contract with a company that sent a technician who clearly had no clue how to fix what he was sent to fix? I feel THIS A SCAM.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10028951.
 
They have indeed repaired the damage done in full and I am satisfied with the result.
 
I cannot comment on whether or not they received your message and whether or not this prompted their response.
 
My earlier complaints for over a month went unheeded.
 
I was finally contacted by SolvIt to fix the problem approximately two weeks after the Revdex.com got involved, so I appreciate your involvement and assistance in this matter and helping me get this resolved.
Sincerely,
Ronald Cabral

I had a furnace failure on 2/14/16 when outside temperature was minus 13F. I had to have a contractor out in a hurry. I found this company through internet research and decided to give them a try and was not disappointed. From the first phone encounter and throughout resolution, I experienced great customer service and follow-through.
In this review I want to recognized the following people:
Chris H. There was amiss with phone communication, but Chris was kind to adjust his schedule and still make a service call to my house late in the day. He took appropriate time to diagnose the issue, explain the details and provide me with options. Excellent customer service, Chris!
Dan M & Leland D were the installers of the furnace. They came promptly as scheduled and did the installation without disrupting anything around. They worked efficiently and kept me informed. Dan answered questions I asked, explained the difference in the operation of my new unit vs old and provided instructions on how to get to the filter to change it. Good work guys!

We are very sorry about not responding sooner, however we show no record of receiving the initial complaint from the Revdex.com on 4/28/14 as stated. We pride ourselves on quick responses to all customer concerns as...

our file should indicate.
This being said, we have taken care of all plumbing related repairs and damage and have received a sign off from the owner releasing our company of further costs.
As its stands today, we believe the customer is happy with the outcome.
Regards,
Management