Solvit Home Services, Inc.

Massimo was knowledgeable and patiently explained my HVAC issue. He made the proper repair in a timely fashion. He was professional and I will request him for any additional service needed. Thank you SolvIt!

My first water emergency was in December 2014 when I had a major water leak under my kitchen sink. I found Solvit on the web.
I was pleased to speak to a person and relieved to know that they could send a technician to my house that same day!
Their technician arrived and knew exactly what to do. He was positive and upbeat. Had the tools needed to complete the job that same day
I have used Solvit since then and have found that they are very reliable and keep in touch with me before there serviceman arrives.
I have recommended them to friends.

Matt was very professional and did the service call efficiently and explained everything clearly to me when he was finished. I highly recommend Solvit Home Services.

First let me say that I am very sorry for your experience with our company. We service thousands of customers each year yet there are times when we fall short of meeting scheduling expectations. This occurs typically when there is an influx of calls beyond normal daily activity, staff being out...

and or service calls taking longer than expected. In your case we had been very busy and calls took longer than expected. Either way we were unable to provide you with the proper service experience. Please forgive us for not serving you and we would like you to give us another chance to make it up to you in the future. In fact, we would like to offer you a $100 gift toward any service we provide. Please use this document and hand it to the service technician at time of service. 
Thank you for placing your review although not positive we learn from each and every experience.
 
Regards,
Management

Brandon was very pleasant, thorough and knowledgeable. He had to return with a new pump and was on time and considerate of our home. He took extra care not to disturb anything and cleaned up when he was finished. He is an asset to Solvit.

Thank you for your view of our performance and service. We utilize all reviews, especially those less favorable to better our company and discuss ways to improve our customers experience in our customer satisfaction meetings each week. I would like to start by conveying that all the individuals who...

came to your home are paid an effective hourly rate and are incentivized only when working productively and by exceeding customer expectations. That said, you initially called us in March because you didn’t have heat in your home. The heating and air conditioning system had not been maintained or looked at by a professional for some time. We made repairs and even shipped parts overnight so we could reestablish heat in your home. At this point we offered you our maintenance plan which would provide for annual maintenance, discounts, priority service, and life-time warranties as applicable. As part of this plan it includes discounts and waived service fees for all our other services. You then called our company for a sewage problem you were having and we dispatched one of our plumbers to go out to your home. The technician diagnosed a problem with the float assembly and provided you with a quote prior to doing any work. You declined and said you would do the work yourself so we didn’t charge you for the service fee as it is covered in our maintenance plan described above. We then scheduled the prepaid maintenance for June 2nd on your air conditioner. We performed the maintenance which was not done for some years prior and found a dirty coil and mold in the air handler. We quoted to clean the coil and the customer accepted. We returned 2 days later and performed that work. 1 month later we received a call that ac was leaking and the emergency drain pan was filling up with water. The speed of the fan comes factory set for High speed. We did not adjust this setting per manufacturer recommendations. The reason why your pan filled with water is because we found the old ABS trap was cracked on the bottom. Without water in the trap the air will go through it and cause the pan to leak. Lowering the airflow will reduce the symptom but not fix the problem. To fix the problem we recommended replacement of the cracked trap with a new PVC style EZ-trap having a built in float switch which is an added safety for the system. If the trap was to ever clog it would prevent water from damaging the equipment or home. There might have been confusion as there is another float switch that is located in the emergency pan which you are correct is working and we agree does not need to be replaced. We are always about 100% customer satisfaction and when a complaint like this arrives we will always make it right for the customer. The training our technicians go through is extensive and our recommendations are sincere. We would like to first say we will honor your request of a refund of your Home Protection Plan which is $249 + tax. Second we would also like to make the correction to your air conditioning system at no charge, if you would allow. This means we will install the advanced EZ-trap with built in float switch and confirm the fan speed is set to factory condition as this will return the system back to peak efficiency all at no cost. If you would like, we would also offer to keep the Home Protection Plan in place at no charge as you can continue to take advantage of all the benefits.
Regards,
[redacted], Service Manager

excellent service provided

Excellent service. They were right on time, fixed the problem promptly, and did an excellent cleanup.

Dan was on time, neat & clean. Very pleasant and responsible.
Everything went fine.

Solvit responded quickly to a problem with our hot water heater, scheduled an appointment the same day, and then ~20 min later called back and said they could have someone there within1/2 hour.
The rep immediately diagnosed the problem, went for a part, and replaced the deteriorated rod, all within an hour.
We are very satisfied with this service.

Chris was courteous and professional. He kept me informed as to what he was doing, why he was doing it and what the results were. He was fast and efficient with his time and cleaned up after his work. My unit was working well when he left.

Our problem was fixed in an appropriate time and we were kept informed of the expected arrival time of the technician. The technician assessed the problem and quickly made alternate solutions to fix the problem. We were extremely happy with the results.

To begin I received a call Ashley informing me that Matt would come and gave an
approximate time . She was very polite and respectful. Matt came on time explained
what he was going to do and went to work. He confided in me at the end of the step she taken. He was a very polite and respectful person and I thought truthful. After a complete inspection of my air conditioning system he went through some things we had to do and made arrangements for another appointed to complete the process. He also gave me an approximation on vent cleaning. I was very satisfied and happy with his visit. He was thoughtful and thorough.
Respectfully [redacted]