Solvit Home Services

We have had Solvit Home taking care of our heating and air conditioning for the last four years. They replaced our furnace and have maintained all our equipment since then. They are great. They always come on time and explain everything they do.
I would and have recommended them to all my friends. Having the maintenance program that they offer makes us feel really safe from serious problems. They are simply the best.

Had Arron A of Solvit CT do electrical work for me today He replaced closet lights with LED lights and put in wall switches instead of pull strings Also had him put in a new LED ceiling fixture in my kitchen and remove the old flourone I was very happy with his work, consideration, in fact everything I will use Solvit and Arron again for sure and will recommend to others

Clarification to the "several trips" - after the first person came to repair the gasline in my stove, he did not turn the gas back on, therefore someone else had to come to fix that Also, I never swore, I did get loud, but only to be able to complete my info since the rep on the phone kept bestowing the virtues of Solvit without listening to my concerns Glad to have this over with Many thanks for your help!!! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Katherine Peterson

Excellent service Aaron was thorough and helpful and I will be calling them for our electrical needs

Very professional and knowledgeable Top rating

Have been using Solvit for the last years as my furnace and a/c yearly maintenance service....friendly and knowledgeable techs.....(had MattL the last few times), Techs usually show up within scheduled time period If a conflict arises the home office will call you to let you know the reason Also office customer service Reps(AshleyR, this time) are always willing to help with any questions or problems you may have Like the website...nice to put a name with a face Thank you all

The Solvit workers were on time as quoted, friendly, overall neat in their appearance and as they workedThey did a good job overall

I believe this concern was resolved.Thank youManagement

Matt was on-time and did a very good job

My first water emergency was in December when I had a major water leak under my kitchen sink I found Solvit on the webI was pleased to speak to a person and relieved to know that they could send a technician to my house that same day! Their technician arrived and knew exactly what to do He was positive and upbeatHad the tools needed to complete the job that same day I have used Solvit since then and have found that they are very reliable and keep in touch with me before there serviceman arrivesI have recommended them to friends

First let me say that we respect the responses you’ve seen and heard from multiple outside sources regarding your vent cleaningI know this can cause confusion and concern when having any service done in the homeWe pride ourselves on our customer base and the feedback that they provideAnytime we have a customer that is dissatisfied or requires further explanation we make every effort to provide them with an adequate solution or explanationIn this instance, and as discussed, we can debate the method of cleaning your dryer vent, however what is most important is that the dryer vent is in fact cleanAs such we would welcome the opportunity to revisit your home, at no cost to you, and place a camera in to your vent to help provide you and your family with peace of mind that the job was done correctlyIf you’ll allow us to take these steps we would dispatch a technical manager along with our field technician to verify the vent is cleaned properly and provide answers to any questions you may have Respectfully and Sincerely, SolvIt Home Services Management Team

Attached please find the letter we are mailing to our customer on 3-19- In the letter it describes how we covered a [redacted] fan motor for over $cost which was not covered under any of our warrantees as the age of it was over years old yet we felt bad about the heat exchanger costs the customer incurredWithout such a gesture the customer would have incurred over $in cost for both the [redacted] motor and replacement of the heat exchanger We want to do what's fair to both parties and welcome any thoughtful reply and input from the customer as we value their business Regards, [redacted] Service Manager

Thank you for your view of our performance and serviceWe utilize all reviews, especially those less favorable to better our company and discuss ways to improve our customers experience in our customer satisfaction meetings each weekI would like to start by conveying that all the individuals who came to your home are paid an effective hourly rate and are incentivized only when working productively and by exceeding customer expectationsThat said, you initially called us in March because you didn’t have heat in your homeThe heating and air conditioning system had not been maintained or looked at by a professional for some timeWe made repairs and even shipped parts overnight so we could reestablish heat in your homeAt this point we offered you our maintenance plan which would provide for annual maintenance, discounts, priority service, and life-time warranties as applicableAs part of this plan it includes discounts and waived service fees for all our other servicesYou then called our company for a sewage problem you were having and we dispatched one of our plumbers to go out to your homeThe technician diagnosed a problem with the float assembly and provided you with a quote prior to doing any workYou declined and said you would do the work yourself so we didn’t charge you for the service fee as it is covered in our maintenance plan described aboveWe then scheduled the prepaid maintenance for June 2nd on your air conditionerWe performed the maintenance which was not done for some years prior and found a dirty coil and mold in the air handlerWe quoted to clean the coil and the customer acceptedWe returned days later and performed that workmonth later we received a call that ac was leaking and the emergency drain pan was filling up with waterThe speed of the fan comes factory set for High speedWe did not adjust this setting per manufacturer recommendationsThe reason why your pan filled with water is because we found the old ABS trap was cracked on the bottomWithout water in the trap the air will go through it and cause the pan to leakLowering the airflow will reduce the symptom but not fix the problemTo fix the problem we recommended replacement of the cracked trap with a new PVC style EZ-trap having a built in float switch which is an added safety for the systemIf the trap was to ever clog it would prevent water from damaging the equipment or homeThere might have been confusion as there is another float switch that is located in the emergency pan which you are correct is working and we agree does not need to be replacedWe are always about 100% customer satisfaction and when a complaint like this arrives we will always make it right for the customerThe training our technicians go through is extensive and our recommendations are sincereWe would like to first say we will honor your request of a refund of your Home Protection Plan which is $+ taxSecond we would also like to make the correction to your air conditioning system at no charge, if you would allowThis means we will install the advanced EZ-trap with built in float switch and confirm the fan speed is set to factory condition as this will return the system back to peak efficiency all at no costIf you would like, we would also offer to keep the Home Protection Plan in place at no charge as you can continue to take advantage of all the benefits Regards, [redacted] , Service Manager

Karl did a great jobHe was very personable and explained everything he was doing

Massimo was knowledgeable and patiently explained my HVAC issueHe made the proper repair in a timely fashionHe was professional and I will request him for any additional service needed Thank you SolvIt!

Massimo was assigned by the company to do our Annual service to our furnacesHe was very polite and professionalHe explained in detail things that had to be modified/improved and gave me an estimate at that momentI was able to reschedule another appointment for Massimo to come to do the necessary repairs after we agreed on the budgetWhen he returned the second time, again he was very professional and did all the work in estimated time and left everything clean & running as newIn the future I would ask for himI highly recommend Massimo as technician

Revdex.com:I have reviewed the response made by the business in reference to complaint I [redacted] and find that this resolution is satisfactory to meSincerely, [redacted] David from Solvit called me 11/9/and we agreed again to settle for $as we had done 11/18/As yet I have not received the check, when I do I will notify you and be satisfied Thank you again for your cooperation [redacted]

We have been dealing with Solvit Home Services for about ten years now and have found them to be a reputable, dependable company Massimo is without a doubt the best out of all the Solvit technicians they have ever sent to service our air conditioning units and furnaces He goes about his business in a methodical, efficient manner, pointing out ways to prevent possible future problems Once when performing routine maintenance on our units, he found a bird in one of the exhaust vents and removed it! We have complete confidence in him and always request Massimo to service our units

Nick Rmade a service visit to our home on a busy Saturday afternoon to fix a clogged central air conditioning condensate drain He was friendly, efficient, knowledgeable, and professional, and we would strongly recommend him as an air conditioning technician Very happy with his service!

First let me say that I am very sorry for your experience with our companyWe service thousands of customers each year yet there are times when we fall short of meeting scheduling expectationsThis occurs typically when there is an influx of calls beyond daily activity, staff being out and or service calls taking longer than expectedIn your case we had been very busy and calls took longer than expectedEither way we were unable to provide you with the proper service experiencePlease forgive us for not serving you and we would like you to give us another chance to make it up to you in the futureIn fact, we would like to offer you a $gift toward any service we providePlease use this document and hand it to the service technician at time of serviceThank you for placing your review although not positive we learn from each and every experienceRegards,Management