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Solvit Home Services

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Reviews Solvit Home Services

Solvit Home Services Reviews (100)

Chris was courteous and professional He kept me informed as to what he was doing, why he was doing it and what the results were He was fast and efficient with his time and cleaned up after his work My unit was working well when he left

Excellent customer serviceVery professional, prompt, and reasonably priced I feel very confident that the job was done well!

Excellent service They were right on time, fixed the problem promptly, and did an excellent cleanup

First let me say that I am very sorry for your experience with our companyWe service thousands of customers each year yet there are times when we fall short of meeting scheduling expectationsThis occurs typically when there is an influx of calls beyond daily activity, staff being out and or service calls taking longer than expectedIn your case we had been very busy and calls took longer than expectedEither way we were unable to provide you with the proper service experiencePlease forgive us for not serving you and we would like you to give us another chance to make it up to you in the futureIn fact, we would like to offer you a $gift toward any service we providePlease use this document and hand it to the service technician at time of service Thank you for placing your review although not positive we learn from each and every experience Regards, Management

I recommend SolvIt home services for all repair and maintenance needs They are professional, courteous, and keep you informed of the situation Any call backs due to a mistake on their end results in no charge to the customer

The work was complete and clean up done afterwards It was worth the cost

First let me say that we are sorry about your service experience and know that we take our customers trust in us very seriouslyIn terms of pricing we subscribe to a national pricing service which prices by the job and not by the hourOur thousands of customers welcome this because the repairs do not grow hourly with time spent I cannot and will not comment about other companies pricing as it would not be appropriate to do so nor on their service capabilities but to say that in efforts to earn your business, companies at times may discount or make statements not always accurate or with full understandingIn fact our home protection plan for $covers "ALL" the home comfort systems, etcin your home plus many other benefits which is "pennies" on the dollars of what our competitors offerOur prices are at time much lower and at time higher than our competitors but our customers believe that the overall value of the products, services, total customer experience, employing background checked and drug tested employees, having licensed , uniformed technicians etcis a great value for mostOur technicians are trained to bring to your attention things that should be or may soon need to be addressedWe always provide pricing prior to and receive acceptance before work beginsIt appears based on your comments this did not take place and for that we are in error and we do apologizeWe do have a customer satisfaction policy and want to do whatever possible to make our customers happyIn your case you did speak with one of our representatives and she did issue you a credit and you were pleased with the outcome per our recorded phone conversation on fileThis being said we failed to issue the credit in our accounting department and have since credited your accountIn closing we hope you are please with the outcome and hope to serve you again in the future.Regards,Management

The Solvit company employee's have been great to us with there service Daniel Ris a reflection of this We feel confident that no matter what happens around the house, they can solve the problem My wife and I highly recommend them

To begin I received a call Ashley informing me that Matt would come and gave an approximate time She was very polite and respectfulMatt came on time explained what he was going to do and went to workHe confided in me at the end of the step she takenHe was a very polite and respectful person and I thought truthfulAfter a complete inspection of my air conditioning system he went through some things we had to do and made arrangements for another appointed to complete the processHe also gave me an approximation on vent cleaningI was very satisfied and happy with his visitHe was thoughtful and thoroughRespectfully [redacted] * I have reviewed the response made by the business in reference to complaint ID They have indeed repaired the damage done in full and I am satisfied with the result I cannot comment on whether or not they received your message and whether or not this prompted their response My earlier complaints for over a month went unheeded I was finally contacted by SolvIt to fix the problem approximately two weeks after the got involved, so I appreciate your involvement and assistance in this matter and helping me get this resolved Sincerely, Ronald Cabral

I had water on my basement floor-they came out took THREE photos with their cell phone and said I had an expensive problem on my hands and left-they later called and quoted me almost 7 thousand dollars and told me my whole unit needed to be replaced and that it was cracked. I asked how they could conclude this since they hadn't taken anything apart or even looked at it and was told that it is a "no brainer" if it is leaking, it's cracked and needs to be replaced.
I called elsewhere for a second opinion-the pipe in my ceiling-above the unit was leaking. This man repair the leak for $100.00.
What a SCAM...DO NOT TRUST!!!!!

Matt C came for my plumbing inspection. He was cheerful, helpful and polite. Great job!

Adam and Julia from Solvit Home services provided not only excellence service, but seemed sincere in wanting to assist us to our complete satisfaction. Very professional and courteous.

Service technician Chris H[redacted] did an excellent job checking all our air conditioning units and replacing the parts that needed replacing. He was very knowledgeable, personable and professional.

Service techs Adam and Lukas, arrived on time, performed services needed in professional manner. We are very pleased with their service.

The craftsman was very professional, clean, courteous and did good work.

Excellent experience

Rich was professional and knowledgable. He took the time to fully answer
all of my questions. His energy audit was thorough.

Our problem was fixed in an appropriate time and we were kept informed of the expected arrival time of the technician. The technician assessed the problem and quickly made alternate solutions to fix the problem. We were extremely happy with the results.

Quick, efficient and painless!

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Description: Heating & Air Conditioning, Water Heaters - Dealers, Water Softening & Conditioning Equipment Service & Supplies, Duct Cleaning, Heating Equipment & Systems Cleaning & Repair, Pumps - Service & Repair, Radon Testing & Service, Air Purifying & Cleaning Systems & Equipment, Air Conditioning Contractors & Systems, Electricians, Heat Pumps, Heating Contractors, Mechanical Contractors, Plumbers, Plumbing Drains & Sewer Cleaning, Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Address: 65 Farmington Valley Dr, Plainville, Connecticut, United States, 06062


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