Source Adult Video

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me THANKS USAA!!! [redacted]

September 13, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your second submission regarding your June 20, claim Thank you for speaking with [redacted] , of our staff, who discussed your concerns I hope that your conversation with him reassured you that your satisfaction is important to us Our records indicate that a payment was issued to your USAA Checking Account on August 31, for the remainder of your personal property If you have additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

September 9, [redacted] Dear Mr***: I am responding to your submission regarding your April 14, 2015, automobile loss I regret any frustration or inconvenience you experienced as we strive to provide quality service to our entire membership A thorough review of your situation was completed; however, no new information was discovered to warrant a change in our claims handling or liability decision We are responsible for analyzing each loss on its own merits and for making decisions in accordance with the terms, conditions, and limitations of the policy Occasionally, this involves delivering news which we know our members may find disappointing Please know that USAA made multiple attempts to negotiate liability with the other carrier; however, they declined responsibility As the estimated damages are below your automobile policy deductible, we are unable to pay for those repairs or pursue damage recovery against the other carrier I understand [redacted] , of our staff, has been unsuccessful in reaching you to discuss this matter Should you have additional questions, Mr [redacted] remains available to assist you, and he can be reached at [redacted] *** [redacted] Thank you for allowing us to reply to you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: As I have stated my ex bought the pendantHe has the receiptsI made made this statement several times I have provided his information and USAA wants me to do the impossible and provide somethingI do not have Regards, [redacted] ***

March 28, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your auto loan Thank you for speaking with [redacted] , of our staff, about your concerns As you were advised, once a payment is made to pay off the auto loan, we can reverse the charge-off status of your loan and send a request to the consumer reporting agencies to update your credit report accordingly In addition, Mr [redacted] will have your credit card reactivated once the payment is received I hope that your conversation with Mr [redacted] reassured you that your satisfaction is important to us If you have additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC Other bank products are issued and serviced by USAA Federal Savings Bank

June 3, Mrs [redacted] * [redacted] Complaint ID #: [redacted] Dear Mrs***: I am responding to your submission regarding the credit card you hold with USAA Federal Savings Bank (FSB)I regret any inconvenience you experienced as we strive to provide quality service to our entire membershipThank you for speaking with [redacted] , of our FSB staff, who reviewed your account, verified your address, and reimbursed the $late feeAs you discussed, she remains available to confirm your next statement is delivered to your current addressWe appreciate you allowing us to reply to youSincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

January 11, Ms [redacted] Complaint ID #: [redacted] Dear Ms***: I am responding to your submission regarding your automobile insurance policy Our records confirm that you filed an inquiry with the Washington Department of Insurance (DOI) We will respond to the Washington DOI accordingly We appreciate you allowing us to reply to you Sincerely, [redacted]

January 24, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding the handling of your automobile claim After a thorough review, we determined there were delays as we did not receive required paperwork when requestedOur records show that on January 4, 2018, we paid the lienholderPlease know that we conduct business in keeping with USAA’s core values of service, loyalty, honesty, and integrity, and we are unable to validate your allegations of any wrongdoingAdditionally, we must decline your request for compensationUnfortunately, [redacted] , of our staff, was unable to reach you by phone to address your concernsIf you have additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

September 30, [redacted] Dear Mr [redacted] : I am responding to your submission regarding your August 15, 2015, homeowners claimI apologize that your questions regarding additional living expenses (ALE) were not previously addressed when you contacted us about your claimOur employees are expected to be courteous and informative and to handle claims in a timely mannerCoaching has been provided to those involved to ensure other members do not have a similar experienceWe reviewed your claim and confirmed that your request for ALE was approved, and a letter was emailed to youShould you have any questions, please contact [redacted] , of our staff, at [redacted] Thank you for allowing us to reply to youSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 9, and find that this resolution is satisfactory to me Regards, ***

Tell us why here...July 20, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your second submission regarding your May 8, 2016, homeowners claimOn July 11, 2016, [redacted] , of our staff, contacted you and explained that your deductible would not be reimbursedThat same day, a letter was mailed to you reaffirming that decisionWhile we recognize that you disagree, we feel confident that the correct decision has been madeNo new information has been presented that would warrant a change in our positionWe appreciate the opportunity to review your concerns again; however, we consider this matter closedSincerely, [redacted] ***

December 31, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding an automobile loan you held with the USAA Federal Savings Bank Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB) We responded to the CFPB on December 29, Thank you for the opportunity to reply Sincerely, [redacted]

August 30, Gunnery Sergeant [redacted] , USMCComplaint ID #: [redacted] Dear Gunnery Sergeant [redacted] : I am responding to your submission regarding your deposit account with the USAA Federal Savings Bank (FSB) We take all matters of fraud very seriously, and our decisions are not made without thorough consideration Thank you for speaking with [redacted] , of our staff, who discussed the outcome of the fraud investigation, and the determination that you participated in the scam activity I understand that she explained that per the Depository and Disclosures (DAD) agreement, “If you permit another person to use your PIN or account number(s) and related code(s), you are responsible for all transactions conducted by that person (even if he or she exceeds your authorization), until you notify FSB that the person is not authorized so that FSB may block the codes and issue new ones"By sharing this information, it was a direct violation of the depository agreement and you are responsible for the negative balanceThe FSB follows all applicable federal regulations and acts in accordance with our core values of service, loyalty, honesty, and integrity If you have any additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

October 19, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your recent automobile claim and I regret any frustration this matter may have caused Unfortunately, [redacted] , of our staff, was unable to reach you by telephone to discuss this matter with youHowever, our records indicate that payment was issued to the medical provider on October 4, Should you have any questions, Ms [redacted] remains available to assist you at [redacted] , Extension *** We appreciate you allowing us to reply to you Sincerely, [redacted]

September 13, Lieutenant [redacted] Complaint ID #: [redacted] Dear Lieutenant [redacted] : I am responding to your submission regarding your Extended Vehicle Protection with Assurant, provided through USAA Federal Savings Bank [redacted] ***, of our staff, researched your concern and reviewed the claims decision with Assurant After further review, the original decision will be upheld based on pre-existing conditions that were confirmed in an inspection Should you have additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: USAA has stated that they have not made contact with the insurer so they could process the claim I have correspondence with the insurer that they have validated the claim I do not accept their response in the matter Regards, [redacted]

August 17, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your July 11, 2017, automobile claim Our records confirm that you filed an inquiry with the North Carolina Department of Insurance (DOI)As such, we responded to the DOI on August 10, 2017, with a detailed explanation and an updated status of the claimAs noted in the response, the loss settlement was extended in the amount of $14,Additionally, on July 9, 2017, a payment of $1,***was issued for your injury claim, and $was issued for your glassesAs duly noted in our response, the claim for the compact discs is still under reviewShould you have additional questions, you may contact Claims Service Manager [redacted] at (***) ***- [redacted] (***) or (***) ***-***, Extension *** Thank you for the opportunity to reply Sincerely, [redacted]

October 1, [redacted] Dear Ms***: I am responding to your submission regarding the August 28, 2015, automobile claimI apologize for any frustration you experienced as we strive to provide fair handling and quality service with every claimI understand that an additional review of the claim was completed and the liability decision was overturnedSubsequently, a payment was issued to you for your vehicle damagesShould you have any additional questions, please contact [redacted] , of our staff, at [redacted] Thank you for allowing us to reply to youSincerely, [redacted]

July 29, Sergeant First Class [redacted] , USAR (Ret.) Complaint ID #: [redacted] Dear Sergeant [redacted] : Thank you for writing regarding your customer service experience and your access to the USAA Member Community and Facebook We responded to your concerns under separate cover on July 29, We appreciate the opportunity to reply to you Sincerely, [redacted]