Source Adult Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As of May 4th USAA, awarded me the promised points Thanks again for your assistance Once USAA was advised I filed
the complaint with the Revdex.com, my issue was resolved Mr ***

December 10,
Mr*** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your USAA Life Insurance policy.
Our records reflect that we have provided you with an explanation on several occasions about the billing and payment
methods available for your policy. In addition, the application you signed specifically indicates that billing you directly on a monthly frequency is not available. If you have any further questions about this matter, *** ***, of our staff, remains available to assist you.
Thank you for allowing us to reply to you.
Sincerely,
*** ***

June 14, Captain *** ** ***, USA Complaint ID #: *** Dear Captain ***: I am responding to your submission regarding your credit card you hold with the USAA Federal Savings Bank (FSB)I apologize for any inconvenience and frustration you experienced as we strive to meet the needs of
our entire membershipCoaching has been provided to those involved to prevent a reoccurrence*** ***, of our FSB staff, was unsuccessful in reaching you by telephone and emailNonetheless, a thorough review of your account was completed, and a credit of $was issued to your account on June 7, If you have additional questions, Ms*** remains available to assist youWe appreciate you allowing us to reply to youSincerely, *** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

November 2, 2017Mrs*** ** *** Complaint ID #***Dear Mrs***I am responding to your submission regarding your USAA Automobile PolicyThank you for speaking with *** ***, of our staff, who thoroughly reviewed your fileAlthough you assert we made an error informing you of
Income Loss Benefit (ILB) coverage, there was no record to substantiate an error was madeAdditionally, there is no prior request on file to cancel ILB coverage from your automobile policyTherefore, we must respectfully decline your request to reimburse you for the cost of coverageIf you have additional questions, Mr*** remains available to assist you.We appreciate you allowing us to reply to youSincerely,*** ***

August 12, Captain *** ***, USAF Complaint ID #: *** Dear Captain ***: I am responding to your submission regarding your credit card account with the USAA Federal Savings Bank (FSB), and we regret any frustration you experienced Thank you for bringing
this matter to our attention. *** ***, of our FSB staff, was unsuccessful in reaching you to discuss your concerns. Nonetheless, a thorough review of your account was completed, and the disputed charge was credited on August 4, 2016. Your credit card account was not closed, but should you still wish to close the account, you can contact Ms*** who can be reached at *** *** *** or *** ***, Extension ***. We appreciate the opportunity to research the matter and reply to you Sincerely, *** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

April 30,
Ms*** ** *** Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your auto claim
Thank you for speaking with *** ***, of our staff, about this matterIf you have additional questions, Mr*** remains
available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

October 24,
Mr*** ** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your August 13, 2016, automobile insurance claim
Thank you for speaking with *** ***, of our staff, who reviewed the matter and confirmed that you
received payment for the claim
We appreciate you allowing us to reply to you
Sincerely,
*** ** ***

Complaint: ***
I am rejecting this response because:Ma'am I have, in no way, hide the fact that I legal representationThe statement, "We are aware that you are represented by an attorney" to me sounds like this fact that was found out was later discovered by USAAIn the response there is no mention that USAA is and has been represented by an attorney as wellThe statement, " The adjuster is working with your attorney to bring this claim to an appropriate resolve," is not trueThe accurate statement is that your attorney repeatedly asks for irrelevant information from my attorney and I that we provideThis is meet with more request for irrelevant information and no information or feedback from USAA or their representativesI believe it is fair to state that although you (USAA) states, "We know what it means to serve," Your Attorney does notMy attorney has honorably served our country in the United States Air Force I have, and still am, honorably serving our country in the United ArmyI have over years of unquestionable serviceI can provide a DD to verify this however I'm sure your attorney will not understand the significance of this documentAs a repressive of USAA your attorney has questioned my values and integrity making USAA just another insurance company
Regards,
*** *** Mr***:I am in receipt of your letter dated July 7, As indicated in my telephone message to you, while your letter asserts that your demand to inspect my client's cell phone is "reasonable and necessary", the continuing failure to communicate the status of this claim, why you are doing this in depth background investigation of my client, and why this claim has not been resolved some eight months after the fire which destroyed, not only my client's home, but his life, is unacceptable and beginning to look suspiciously like bad faith.If you wanted to see my client's phone, why didn't you ask when he was present for his sworn statement? Is this simply a delaying tactic where every request is followed by another, and another, until an inability to respond allows USAA to deny the claim?Neither this communication, nor any other communication from myself or Mr*** is a refusal to provide information reasonably necessary to address the claimWe have NOT declined to provide any information you have requested that is available to us at this pointWe are demanding that a clear and cogent status of this case and the basis for these information requests be provided.*** ** *** ** *** *** ** ***-***-***

February 12, 2018 Mr*** ** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding the December 18, 2017, auto claim. *** ***, of our staff, was unsuccessful in reaching you to discuss the re-inspection completed on February 8,
2018. Mr*** confirmed that changes were made to the condition of the vehicle, and a spoiler was added to the vehicle options. This resulted in an increase to the actual cash value (ACV) of the vehicle, bringing the total loss net settlement amount to $15,761.65. The ACV is based on comparable vehicles located in your area. If you have additional questions, Mr*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

December 1, 2015Mrs*** *** ***Complaint ID #: ***Dear Mrs***:I am responding to your submission regarding your July 4, 2013, automobile claim We regret any frustration you have experienced as we strive to provide quality service and fair claims handling to our entire membership.*** ***, of our staff, was unsuccessful in her attempts to reach you to discuss your concerns. Nonetheless, Ms*** completed a thorough review of our handling of the medical expenses related to your claim. On February 12, 2015, we received a call from a healthcare provider, and the USAA claims adjuster confirmed there was an open medical payments claim; however, pre-authorization was not provided, which was also understood by the healthcare provider. On April 21, 2015, your attorney was advised of the one-year statute of limitations for medical payments and a copy of the policy was sent to his office via fax. As no error was identified, we must respectfully decline your request to pay for the MRI. Mrs***, we appreciate the opportunity to review the matter and to respond to you. Sincerely,*** ***

February 9, 2018 Mrs*** ***Complaint ID #: *** Dear Mrs*** I am responding to your submission regarding your insurance policy. We regret any frustration you may have experienced. As a member of our staff previously explained, USAA requires proof of your
spouse’s identity, because he has a duplicate account. Once we receive the required documentation, we can provide a quote to combine the insurance policies. *** ***, of our staff, was unable to reach you to discuss your concerns and sent you an email message with his contact informationHe remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

October 2, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your second submission regarding your USAA Platinum MasterCard dispute for a $charge that posted to your accountWe responded to your complaint on September 18, While we recognize that you disagree, I want to assure you that we thoroughly reviewed your account and confirmed that you cashed both of the $official checksWhen the account balance on a statement is not paid in full, interest will accrue on the accountOur records show that the July 29, 2015, statement balance was not paid in full by the due date, which is why you incurred interest chargesPlease know that we are continuing to investigate the $1,charge from John M***d and are waiting for the merchant to respondA temporary credit was applied to your account on July 6, 2015, while it is being reviewedShould you have any questions, please contact *** ***, of our staff, at *** *** *** ** *** *** *** *** We appreciate the opportunity to review your concerns againSincerely, *** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

March 17,
*** *** *** *** ** *** ***
Complaint ID #: ***
Dear *** ***
I am responding to your submission regarding your escrow refund. I regret any frustration or inconvenience you may have experienced
Thank you for speaking with ***
***, of our staff, who advised that he spoke with Dovenmuehle Mortgage, Inc(DMI), about your concerns. Please know that providing quality service to our membership is a top priority, and I can assure you that your feedback was shared with DMI to prevent a future occurrence. Mr*** was unsuccessful in his attempts to reach you again; however, he confirmed that DMI mailed the replacement check to you on March 14, 2016. If you have additional questions, Mr*** remains available to assist you, and he can be reached at *** *** *** ** *** *** *** ***
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

January 18, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your automobile insurance policyWe responded on January 18, 2016, to your inquiry regarding the $returned insurance paymentWe confirmed that there were not
sufficient funds in your deposit account to cover the transaction and that no error occurredWe appreciate you speaking with *** ***, of our staff, who addressed your policy concernsIf you have any other questions about your policy, Mr*** can be contacted at (*** *** *** ** *** *** *** *** Thank you for the opportunity to review this matter and to respond to youSincerely, *** ***

August 17,
Mr*** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your second submission regarding establishing a deposit account with the USAA Federal Savings Bank (FSB), and the canceled automobile policy
As we explained in our June 11, 2013, October 31, 2014, and August 3, 2016, Revdex.com responses, you will be eligible to apply for new products and services with the FSB on March 12, 2017, seven years after the date of the bankruptcy filingIn the same October 31, 2014, response we advised your access to *** was limited due to the uncollected charges; however, you can access your existing products via mobile.***
In the August 3, 2016, response we confirmed the outstanding insurance balance is from a previously canceled automobile policy, and the outstanding balance must be paid in full before a new automobile policy can be issuedAgain, both the Bank and the insurance criteria must be satisfied before you can obtain new products and services with USAA
*** ***, of our FSB staff, has unable to reach you by telephoneShould you have additional questions, Mr*** remains available to assist you, and can be reached at *** *** ***, Extension ***
We appreciate the opportunity to review your concerns again; however, we consider this matter closed
Sincerely,
*** ** ***

June 22,
Master Sergeant *** ***, USAF (Ret.)
Complaint ID #: ***
Dear Sergeant ***:
I am responding to your submission regarding an overpayment to a USAA credit card account that was made from your USAA Federal Savings Bank (FSB) checking account. We
apologize for any frustration or inconvenience this situation may have caused you
Our records show that you scheduled one-time online payments to your credit card account from your checking account on May 11, 2016, and May 24, 2016, and that both payments were scheduled with a May 31, 2016, arrival date. You notified the FSB by email on May 31, 2016, that you made two payments and that you were requesting the reversal of the $payment. Regrettably, you were advised that the payment could not be reversed. After you escalated your request, the FSB staff advised you by email on June 3, 2016, that the FSB had processed the reversal and that it would take a few business days to complete. Subsequently, the payment was reversed on June 6, 2016, and the next day, you acknowledged this by email
As *** ***, of our FSB staff, advised you by email on June 9, 2016, your feedback was shared with the appropriate areas. In that email, Mr*** also clarified when a payment scheduled online can be canceled or reversed
Sergeant ***, we appreciate the opportunity to review the events that transpired and reply
Sincerely,
*** ** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC Other bank products are issued and serviced by USAA Federal Savings Bank

May 18, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your April 11, 2017, automobile claimI am sorry to hear about the frustration you experienced throughout your claim process, as we strive to provide quality
service and fair claims handling to our entire membershipOur employees are expected to handle claims in a timely manner and it is clear we could have done a better job. Please know that you feedback is important to us and coaching has been provided to those involved to ensure other members do not have a similar experience. Thank you for speaking with *** ***, of our staff, who discussed your concerns in greater detail. I hope that your conversation with Ms*** reassured you that your satisfaction is important to usAs she explained, we have agreed to pay for the tear down of your engine to determine if the loss will be covered as described by you insurance contractMs*** will continue to monitor your claim, but if you have additional questions, she remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

February 14,
Ms*** *** Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your homeowners insurance coverage
Thank you for speaking with *** ***, of our staff, who advised you what documents to provide for reviewPlease know
that we conduct business in keeping with USAA’s core values of service, loyalty, honesty, and integrity, and your allegations of wrongdoing are unfoundedIf you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: it is now the 19th of AugustThere is no reason why they could not have researched this complaint by nowThis is unacceptable.
Regards,
*** ***