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December 13, Ms*** ** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your auto claim Our records confirm that you filed an inquiry with the Colorado Division of Insurance (DOI). We will respond to the
Colorado DOI accordingly Thank you for the opportunity to reply Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you so much for assisting in this matter
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks for your help in this matterI have been trying to resolve this for several yearsThanks to you, I believe it has been resolvedThanks
Regards,
*** ***

February 14, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your homeowners claim Our records confirm that you filed an inquiry with the Georgia Department of Insurance (DOI) We will respond to the DOI accordingly Thank you for the opportunity to reply Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Tell us why here
July 12,
Mrs*** ***
Complaint ID #: ***
Dear Mrs***:
I am responding to your submission regarding your deposit account with the USAA Federal Savings Bank (FSB)
Our records confirm that you filed an inquiry with
the Consumer Financial Protection Bureau (CFPB). The FSB will respond to the CFPB accordingly
Thank you for the opportunity to reply
Sincerely,
*** ** ***

Complaint: ***
I am rejecting this response because: USAA aloud someone to falsify information with out following proper protocol they did not protect my personal informationSecondly Mr*** *** did not make any attempt to call me and secondly I'm the primary member therefore anything the pertains to my private information such as my member number should go through meAnd according to USAA a law suit was filed without my knowledge
Regards,
*** ***

May 24, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your debit card*** ***, of our staff, was unsuccessful in her attempts to reach you by telephone and online message to confirm your addressWe ask that you
contact Ms*** at your earliest convenience regarding the matterShe can be reached at *** *** *** ** *** *** *** *** *** We appreciate you allowing us to reply to youSincerely, *** ***

March 25,
Mr*** ** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your second submission regarding your request for disbursement of additional funds for the repairs to your home
Bryan ***, of our staff, was unable to reach you by phone but left you a message about your request. He conveyed that DMI mailed you a check for $74,on March 17, 2016. Should you have any additional concerns, Mr*** remains available, and he can be reached at *** *** *** ** *** *** *** ***
We appreciate the opportunity to review your concerns again and to respond to you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I appreciate that the business is responding to my claim and am working with two agents to reach a resolution.
Regards,
*** ***

July 5, Ms*** ** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your March 20, 2017, automobile accident Thank you for speaking with *** ***, of our staff, who discussed your claim. As Mr***
explained, no new information has been presented to warrant a change in our coverage decision. Additionally, we do not have record of a request to cancel your auto insurance policy; therefore, the Non-Payment Cancellation and uncollected charges are valid If you have additional questions, Mr*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

*** *** ** *** ***
*** ** ** *** Dear *** ***: I am responding to your submission regarding the refund of your flood insurance premiumI regret any frustration you experienced as a result of this matterThank you for speaking with *** ***, Member Solutions Manager,
who accommodated your requestAs Mr*** advised, the flood policy was canceled, and the payment for the full amount of the premium was refunded to your savings account with the USAA Federal Savings Bank on April 6, If you have additional questions, Mr*** remains available to assist youWe appreciate you allowing us to reply to youSincerely, *** ***

October 26, 2015Mr*** ** *** Complaint ID #: ***Dear Mr***: I am responding to your submission regarding the credit for a USAA checking account promotional offer. We strive to provide quality service to our entire membership, and I regret any frustration or inconvenience you
experienced. Thank you for speaking with *** ***, of our staff, on October 15, 2015, who confirmed that the $promotional offer credit posted to your account that same day. Should you have any additional questions, Mr*** remains available to assist you. We appreciate you allowing us to research this matter and reply to youSincerely,*** ***

February 10,
Sergeant First Class *** ** ***, ARNG
Complaint ID #: ***
Dear Sergeant ***:
I am responding to your submission regarding your daughter’s December 29, 2016, automobile insurance claimOur employees are expected to be courteous and informative and to
handle claims in a timely manner, and I regret that was not your experienceCoaching was provided to those involved to ensure other members do not have a similar experience
Thank you for speaking with *** ***, of our staff, who addressed your concerns regarding the disputed value on your daughter’s vehicleAs you are aware, the value was re-assessed and with your daughter’s approval, a Guarantee of Title Release has been sent to the lien holder for completionShould you have additional questions regarding this matter, Ms*** remains available to assist you
Thank you for allowing us to reply to you
Sincerely,
*** ** ***

March 18,
*** *** ***
Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your deposit account with the USAA Federal Savings Bank. I regret any frustration you may have experienced
Thank you for speaking with *** ***, of our
staff, about your concerns. I understand you advised Mr*** that you have not incurred fees from your leasing office related to the returned check. As a courtesy, however, the nonsufficient fund fee you were charged was refunded to you. If you have additional questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

January 19, MsL*** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your automobile claimWe regret any frustration and inconvenience you experienced as we strive to provide quality customer service and fair claims handlingWe must
thoroughly investigate the facts of the losses that are reported to us and settle the claims for which we are legally liableThank you for speaking with *** ***, of our staff, about your concernsPlease know that this claim is currently under investigation to determine liability and that you do have the option of filing damages with your insurance carrier while liability is being determinedShould you have any further questions, Ms*** remains available to assist youThank you for allowing us to reply to youSincerely,
*** ***

January 4, Ms*** ** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your property claim We regret any frustration you may have experienced. In reviewing this matter, we determined you were using an incorrect email
address for the photos. Thank you for speaking with *** *** of our staff, who provided the correct address, reviewed your photographs, and confirmed they were taken prior to the claimYou may submit a receipt for the pendant purchase for further consideration. However, at this time, the claim denial stands If you have additional questions, Ms*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

Complaint:
I am rejecting this response because:USAA only partially responded to the complaintUSAA continues with their misleading advertisements that exploit veterans and the military with a product line that does not perform as advertised. I have been a USAA customer for a quarter of a century (years)I hold many accounts with USAA and I can sadly state that I have never been so mistreated by the awful customer service that I've received in the past yearIt has been an overwhelmingly frustrating experienceMy accounts were compromised with fraudulent activity as a result of USAA's failure to protect and secure my account security and identity in Subsequently I've been repeatedly victimized by USAA having been placed on an "enhanced security" alert which means that I have to go through an arduous superfluous redundant authentication and verification checks just to reach a USAA agentThis process usually takes between 45-minutes being jerked around and passed between third party authenticators and then USAA agents that hang up on me, are rude to me, are clueless and apathetic with frequent dropped calls and seemingly intentional disconnected transfersIt's impossible to speak with a supervisor or managerAll I get are empty apologies and even more indignant "thank you for your service" punch linesToday 7/5/has been the worst taking one hour and minutes after multiple phone calls and a repeat of the above stated process just to report fraudulent activity on my newly issued USAA Visa credit cardIt's confounding and utterly mind boggling that USAA is unable to secure my accountsThere has to be a better solution for me to reach an agent and access my accountsEssentially I could be dying in a motor vehicle crash and wouldn't be able to directly reach a USAA agentAs a disabled veteran I demand and deserve better from a company that fraudulently boasts that it is a military oriented and veteran centric entityI will continue my patriotic duty to inform as many of my fellow veterans to dump USAA and stay clear of yet another organization that pimps out veterans for its own interestsIt seems as if the Department of Veterans Affairs has merged with USAA
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID ***, and find that this is a temporary resolution and until there is confirmation and the DIV is completedFrom my understanding *** has to receive it, endorse it, send it back to USAA and then process it and send it to ***so until that is done which should have been by nowFor this reason I am not closing this complaintI do however appreciate the assistance *** has providedThank you.
Regards,
Zoya Haydic

November 9, 2015Mr*** ***Complaint ID #: ***Dear Mr***:I am responding to your submission regarding the August 13, 2014, auto claim involving your trailer.I understand *** ***, of our Claims staff, spoke with you about the claim. A thorough review of your situation
was completed; however, no new information was discovered to warrant a change in our coverage decision. We analyze each loss on its own merits, and we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policy If you have any additional questions, Ms*** remains available to assist youThank you for allowing us to reply to you. Sincerely,
*** ***