Source Adult Video

January 27,
Mr*** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your second submission regarding your auto glass loss
Thank you for speaking with *** ***, of our staff, who provided more information about your glass coverage optionsIf you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

January 28, Ms*** ** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding debit card transactions related to your USAA Federal Savings Bank (FSB) checking accountWe take our responsibility of safeguarding our members’ accounts very seriously, and I
regret any concern you experiencedThank you for speaking with *** ***, of our staff, who discussed the handling of your account and shared the feedback from your experience with the appropriate partiesAs Mr*** advised you, a thorough review of your situation was conducted, and we processed a permanent credit of $to your accountShould you have any further questions, Mr*** remains available to assist youWe appreciate the opportunity to reply to youSincerely, *** ***

August 24,
Mrs*** ***
Complaint ID #: ***
Dear Mrs***
I am responding to your second submission regarding your April 20, 2016, rental property insurance claim
We responded to your concerns on August 15, Following another review of your property claim, an engineer confirmed that the roof damage was a result of wear and tear, which is not covered by your rental property policyAs we previously stated, no new information has been presented that would warrant a change in our positionTherefore, we respectfully decline your request for reimbursement of the $
While we recognize that you disagree with our response, we feel confident that the correct decision has been madeThank you for another opportunity to review this situation
Sincerely,
*** ** ***

Complaint: ***
I am rejecting this response because:I am attaching three e-mails related to this insurance claim. The first one is the response that they crafted to the SC Department of Insurance. I just received this reponse this week as well, and it is obvious from this response that the USAA employees are not communicating with me very well at all. The entire dispute has been over the value of my car, and the rental car that I was in. I disputed the value of my car immediately when I was giving the amount that they were going to pay on July 25. Within two hours of the time that they gave me the value of the car from their perspective, I sent them a detailed dispute. Until this letter to the SC Department of Insurance, I had no clue that they had increased the value of my car. We are still apart, but we are getting closer. I know feel that since they have acknowledged that the amount that they were originally going to pay me was too low, that they should pay for additional days that I was without transportation. I asked USAA on July for something in writing that they would still allow me to dispute the value of my car even if I signed the title over to them. They did not even respond to that communication until late in the evening on July 28, and my rental car was due back by 6:p.mon July 28. I have since been advised by the Department of Insurance that singing over the title prior to resolving the dispute is not the industry standard. Also, they state that they communicated with me again on August 2, and I did not respond. First of all, that communication was another request for my title. I did communicate back with them on August (e-mail attached) that I would not be signing my title over to them until we had agreed on an amount for the car. As of today, August 15, I have still not received any communication back from them.... It's been six business days.....
Regards,
*** ***

June 13,
Mr*** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding the automobile claim
Due to privacy laws in your state, *** ***, of our claims staff, reached out to you directly to address your
concerns. Should you wish to discuss the matter further, Mr***, remains available to assist you
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

Revdex.com: ATTN: *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me.Did anyone with the Revdex.com look at the paperwork that shows what was inspected and repaired on my vehicle?Again, I was provided with documentation from *** *** in *** *** after my car was "repaired" and the cost was covered by USAA My car was towed away from my home on the morning of December 27, because it was deemed by *** *** as "un-driveable" due to the location of the damage to my vehicleMr*** stated specifically that because my car was rear-ended by USAA's driver and the check engine light was on in my car, hence the engine inside of my vehicle may be in jeopardyThere was no mention by this representative that I would be responsible for the diagnostic fee nor did he present any paperwork stating such.*** *** of *** *** did not mention in any of the pages of this detailed, itemized list of repairs that my engine was examinedI have a copy of this paperwork and I do not mind presenting this information to you Since my engine was not checked, there is no way that USAA could confirm that they would not be responsible for covering the cost of the diagnostic fee because again, my engine did not undergo a diagnostic screeningNow, *** *** of USAA stated that "she determined that the appraiser noted in the claim file that the diagnostic testing you requested would not be covered unless the engine damage was deemed related to the automobile accident" however, considering this is a claim that involves my damaged vehicle, this is information that USAA should have presented to me According to Mrs***, this was noted in the claim instead of noted in the claim and communicated to me As representative of a reputable company the representative who supposedly noted this in my claim should have emplyed a fair business practice in providing this information directly to me instead of simply noting this in my claim I would go on to say that I am more than certain that he inserted this clause after I picked up my car on January 5th and made the initial complaint to his supervisor, Chris Gonzales. If you cannot resolve this complaint against USAA, can someone else who is willing to take an investigative approach be provided with my claim?
Regards,
Natasha ***

October 25,
Ms*** *** Complaint ID #: ***
Dear Ms***:
I am responding to your second submission regarding the handling of your July 24, 2017, automobile claim
Unfortunately, *** ***, of our staff, was unsuccessful in her attempts to contact you to discuss your concernsMs*** confirmed, payments of $and $were issued to you on October 8, 2017, and October 16, 2017, respectivelyAdditionally, only one deductible of $was appliedShould you wish to discuss your claim further, Ms*** remains available to assist you
We appreciate you allowing us another opportunity to reply to you
Sincerely,
*** ***

September 14,
Dr*** ***
Complaint ID #: ***
Dear Dr***:
I am responding to your submission regarding the disputed diminution in value (DIV) associated with the June 9, 2016, automobile claim
Thank you for speaking with *** ***, of our staff, who
thoroughly reviewed your concerns and the claim documentsAs Mr*** confirmed, there was no evidence to substantiate the DIV provided by your appraiser, and that the DIV will be upheld based on USAA’s methodologyAdditionally, several Claims Service Managers assessed the file and discovered that inaccurate information was used in your appraiser’s calculationsHence, we respectfully decline your request for a change in DIV
We appreciate you allowing us to research your situation and reply to youShould you have any further questions, Mr*** remains available to assist you
Sincerely,
*** ** ***

April 9, Staff Sergeant *** ***, USA Complaint ID #: *** Dear Sergeant *** I am responding to your submission regarding your membership As *** ***, of our staff, advised in his email to you, the restriction codes have been removed. Mr
*** confirmed that you are still responsible for any uncollected charges on your past policies and/or accountsIf you have additional questions, Mr*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** *** Tell us why here

Complaint: ***
I am rejecting this response because: I was originally told that I would receive my funds within a few days. I had to call to get it processed that Friday 12/22, which was days after they picked up my totaled vehicle to obtain possession. According to you I was suppose to return the rental car on Thursday 12/21. That is not good business. You had my car, my title and my money and I could not even drive a rental car more than days or until funds were received and is very unethical business practice. I will NEVER advise anyone that I know to get USAA Insurance. Since my issue came , I have read many complaints from others about USAA and really am floored that there are so many complaints on USAA. I would be embarrassed to work for this company.
Regards,
*** ***

March 20,
Mr*** *** Complaint ID #: ***
Dear Mr***:
I am responding to your third submission regarding your automobile claim
Our Physical Damage Specialist conducted another review of your claim along with the photographs you submitted and our decision standsYou have not presented any new or additional information that would warrant a change in our position; therefore, we consider this matter closed
Thanks for another opportunity to respond
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:my personal information was given out to a third party and to someone who has no legal right to know my personal information!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

July 25,
Ms*** *** Complaint ID #: ***
Dear Ms***,
I am responding to your submission regarding your service experience with the USAA Federal Savings Bank (FSB)
Because you informed us you prefer email communication, an email message was sent to you on July 10,
2017, outlining the actions that would be taken on your account
We appreciate you allowing us to reply to you
Sincerely,
*** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

June 28,
Staff Sergeant *** ***, ANG
Complaint ID #: ***
Dear Sergeant ***:
I am responding to your submission regarding your May 8, 2016, automobile claim
Thank you for speaking with *** ***, of our staff, about your
concerns. She reviewed the claim in detail and determined that the repairs were delayed due to backordered parts needed by the dealership for diagnosis. Your automobile policy provides rental reimbursement coverage up to a maximum of $900.00, which was paid in full to Enterprise Leasing Company as of June 16, 2016. Although we regret any inconvenience you experienced as a result of this matter, we must respectfully decline your request for reimbursement of additional rental car fees. If you have further questions, Ms*** remains available to assist you and can be reached at *** *** *** or *** *** *** ***
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

July 29,
*** *** ** ***
*** ** ** *** Dear Mrs***: I am responding to your submission regarding your March 3, 2015, automobile claim and insurance policyI apologize for any frustration or inconvenience you experienced with the handling of your claim and the service you
receivedOur employees are expected to be courteous and informative and to handle claims in a timely mannerYour feedback is appreciated as we are continually seeking ways to improve the way we do business*** ***-***, of our staff, thoroughly reviewed your policy premium going back to March Your auto policy renewed on March 17, 2015, but was subsequently cancelled when we did not receive paymentOn March 31, 2015, the policy was reissuedOn May 12, 2015, we made special payment arrangements after you contacted us and placed the vehicle in storageA renters policy was also issued and automatic payments were establishedOn June 12, 2015, an adjustment was made removing the vehicle from storage, and the payment arrangements were modified due to the policy changesMs***-*** confirmed all the premium adjustments were applied properly, and your premium is correctIf you have any questions, Ms***-*** remains available and can be reached at *** *** *** ** *** *** *** *** Thank you for allowing us to reply to youSincerely, *** ***

complaint #*** has been resolved by USAA please close complaint

November 10,
Ms*** *** Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding the handling of your automobile claim, and I regret any frustration this situation caused you
Thank you for speaking with *** ***, of our staff, about
your claim and confirming your concerns have been addressedIf you have any additional questions, MsRamirez remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBut I would like to keep the case open until it is all resolvedPlease let me know if that is ok!
Regards,
*** ***