Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]   This washing machine is still under extended warranty.It has damaged so many of my clothes ,I am afraid to use it any longer.The tech HHGREGG sent to check it was aware of laundry detergent left in my clothes.He advised me to rinse them again.As far as needing a plumner,,,,,,,I had to do something,I purchased a new washing machine.It was hooked up in the same spot ,same water hook up,same line as the HHGREGG washer,it performs and rinses my clothes and guess what? No plumner still has not been called.I wasted money on HHGREGG and the EXTENDED WARRANTY...The tech from HHGREGG didn't help me out of 4 or how many times he came .Why would I spend $800.00 for a new washing machine if I didn't have to? That company let me down.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I sent the email but it said accepted. I don’t accept the offer, can you see the email sent and provide that to executive person that you dealing with.They are not providing me what I want, no compensation because $50 is nothing for I still own the debt.Thank you for your help.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been in touch every week with the warranty company. HH Gregg should take responsibility for action of a warranty company representing them.I am a very dissatisfied customer.
Regards,
[redacted]

January 2, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about their television.I apologize for any inconvenience Mr. and Mrs....

[redacted] experienced. Our representative contacted the service plan administrator and was informed that they are issuing a store credit for the replacement of the television. A representative should contact them in the next few business days. If Mr. and Mrs. [redacted] have any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have not been out to my house to determine what is wrong with my unit. I have requested for a repair tech and they are yet to provide me with a tech. No one has determined what the issue is. For all we know it is the seal given the fact the items in the freezer continue to thaw on their own. It appears HH Gregg is claiming they have made an attempt to respond to me. They have not. I have not had one clear conversation with their company and no repair person has been sent to my house. I personally had whirlpool at my house and they wouldn't touch my refrigerator because they claim HH Gregg is impossible to work with and would not contract repairs with them. My complaint is very valid! 
Regards,
[redacted]

April 24, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.We regret his continued disappointment. However, we stand by our previous responses.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
We apologize for any inconvenience Mr. [redacted] may have experienced. After...

contacting the store and confirming stock, Mr. [redacted] was contacted and informed the television was available for immediate pick up.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

[redacted]  Revdex.com, Inc.  151 N. Delaware Street #2020  Indianapolis, IN 46204  RE: [redacted] (#[redacted]) Dear Ms. [redacted]:  I have received your letter regarding [redacted]’s purchase. I apologize for any frustration [redacted] may have...

experienced. Per the warranty service agreement, once an item is deemed un-repairable by the warranty administrator, a credit for replacement is generated. Per the service agreement, the credit is a pro-rated cost. On 4/01/17, under invoice [redacted], an in-store credit was utilized by Ms. [redacted] for a replacement unit.   We appreciate having the opportunity to answer the complaint.  Sincerely,  Z.A. N[redacted] Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There seems to be a lot of communication issues with HHGreg. Regardless of when the purchase was made HHGregg sold me incompatible products. That is negligence. I purchased the products together not separately. I depended on their staff to know what they were talking about. Their staff misrepresented these products in order to make a sale.  Not exactly 3 years ago and, my receipts to prove it, today I am out of money I didn't have to spend with incompatible products. It's HHGregg's responsibility to make it right.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for the reply, but I am not satisfied with your decision. I was sold this 5-year extended warranty as your "in-house" warranty and was told that if anything happens to our stove, hhgregg would cover it and take care of it. Again, the crack on the glass was not due to any physical damage, but rather while we were cooking dinner on this stove. I feel that hhgregg should take accountability for the product they sold and refund our money for the stove.  
Regards,
[redacted]

December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his furniture.We apologize for any inconvenience Mr. [redacted] encountered. Warrantech...

has been contacted on the customer’s behalf and they advised that they have dispatched his information to the service center about the love seat. He should be contacted within 2 to 3 business days to schedule service. According to Warrantech the peeling of the sofa is considered a cosmetic issue which is not covered under the warranty.  However, we have emailed them regarding the reclining problem so that thet can dispatch the details of the issue to the service center to schedule service. If Mr. [redacted] needs further details, Warrantech can be reached at (877) 456-9643. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The credit that was issues on my behalf was for 599.00 .  My bill that I paid for the new dishwasher when I purchased it was 641.00 plus the price of the warranty plus installation.  No one ever contacted me to let me know that there was a credit issued to me.  When I called the corporate office of HHGREG , then they told me about the credit.  I went to the store, and the replacement dishwasher was priced at 799.00.   I did not go with this because why am I paying more money for another dishwasher that was never repaired and I was out of a dishwasher for 3 months?  I spoke to the manager at the store and he reduced the price of the dishwasher to the 599 so I did not have to pay the different , however, I found out that I would then have to pay for delivery and installation again.  The warranty  company does not have this stated anywhere in there terms and conditions that they do not pay for the installation in the event that they replace the dishwasher.  Also I found out that the warranty company paid out claims on this dishwasher from this company S&M appliance aka Bill.  This guy never set foot in my door or show up anytime to fix anything but yet the warranty company paid out claims on the dishwasher?  This is insurance fraud.  I have turned it in.As for the installation and delivery and removal of the dishwasher they decided to replaced , I ended up paying $260.00 for all of this even though I already paid that from the previous dishwasher that I purchased a year and a half ago.  After I paid this, I went back to the store and said I wanted to cancel everything and I want my money cashed out so I can go somewhere else to get a dishwasher from sears.  The store refused to cash out my money , however , they did say that they were going to give me a credit for $321.00 on my credit card.  I am currently waiting for this refund.  I do have the new dishwasher installed, however, this is terrible that anybody should have to go threw what I had to go threw in order to get something repaired/or replaced.  This is a terrible business and I will not buy anything else that has this warranty  "warrentech."  If I do not get compensated for my 4 days of missed work, and compensation for the 3 + months of not having a dishwasher , I have already spoke to Action News about this and they are willing to put this on TV.   I have 6 pages of everything I contacted every company about this dishwasher and that no one had called me back ever.  I do not think I should have paid for installation in the first place and if you do 321.00- 261=60.00  .  I do not think $60 is enough to compensate me for the terrible mess that I had to go threw.     
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company HH Gregg has continued to hire to "fix" the dishwasher literally dropped the part off and has not actually installed the part.  The problem continues and due to the extensive time on the calls to wait for someone to talk to in customer service at HH Gregg, I have not been able to tell them it hasn't been fixed.  I would either like a refund and they can have the dishwasher back OR they can hire a competent company to fix the dishwasher.  I prefer the first as I would much rather never have to deal with HH Gregg again.    
Regards,
[redacted]

December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience [redacted]...

encountered. We regret to inform that we are unable to fulfill his purchase due to the fact that the item is soon to be discontinued and the order has been cancelled and refunded. The funds should reflect on his account within 7 to 14 business days from 12/14/16.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

August 12, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his request for repair.I apologize for any inconvenience Mr. [redacted]...

experienced. We regret that we are unable to authorize a refund or a replacement of the range.It is our understanding that he should have the option to request that an alternate service provider be assigned to the repair. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ refund.We apologize for any inconvenience [redacted] encountered. Our records indicate that the refund...

was processed on 12/10/16. The funds should reflect on the account within 5 to 7 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  I WAS NOT CONTACTED BY THIS STORE, I HAD TO CONTACT THEM MULTIPLE TIMES FOR THE ISSUE. MY CHECK WAS SUPPOSE TO GO OUT ONCE IT NEVER WAS UNTIL I RECALLED A WEEK LATER AFTER NOT RECEIVING IT. THE STORE NOT ONCE CALLED ME DIRECTLY I MADE ALL THE ATTEMPTS AT CONTACTING THEM WITH THE ISSUE OF MY FURNITURE NOT BEING ON THE TRUCK, THEN SET UP FOR DELIVERY AND A REFUND CHECK AND WAS TOLD IT WAS RESCHEDULED AND THE CHECK WENT OUT. A WEEK LATER ON THE DUE DATE OF MY FURNITURE I CALLED THE STORE AGAIN AND IT WAS NOT RESCHEDULED TO BE DELIVERED AND THE CHECK WAS NOT SENT OUT! THIS STORE IS LYING ABOUT CONTACTING ME. MY TABLE THEN WAS RESCHEDULED AND ON THE DAY IT WAS SUPPOSE TO ARRIVE I RECEIVED A CALL IT HAD NEVER ARRIVED TO THERE WAREHOUSE! WHY WAS I SOLD AN ITEM THAT WAS NOT IN STOCK AND I HAD TO WAIT 3 WEEKS FOR! ALSO STILL HAVE NOT RECEIVED MY $2600 REFUND CHECK FOR FURNITURE! THIS RESPONSE IS NOT A GOOD RESOLUTION FOR THE AMOUNT OF MONEY I SPENT IN THAT STORE AND THE NUMEROUS TIMES I HAD TO CALL AND HAD NO RESOLUTION WITH. I WANT STORE CREDIT, I WANT MY REFUND CHECK AND I WANT TO KNOW WHY I PURCHASED AN ITEM THAT WAS NEVER IN STOCK TO BEGIN WITH!

November 15, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her dryer.We apologize for any inconvenience Ms. [redacted] encountered. Our records...

indicate that a store credit was provided and used on invoice [redacted]. The new dryer was delivered on 11/12/16. We hope the delivery went smoothly. For any further questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am again enclosing a close-up picture of where the box was damaged during delivery, causing the damage to the television and making it unusable.  If this isn't resolved, I have an attorney on retainer to deal with the next step of the process, though it is ridiculous that a customer should be responsible for damage to a product he or she did not cause.  Not only is it unfair, but it is very poor business practices for such a large corporation to involve themselves with... if you would like any additional pictures, I will be happy to provide them, though this one seems to show exactly the damage caused in the exact place it was found.  Just FYI, the television only had styrofoam protection around the edges, not on the surface.  Please respond soon so I can let my attorney know what he needs to do with this.  Thank you.
Regards,
[redacted]

December 11, 2015RE: [redacted]) Dear [redacted]:I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan administrator authorized a...

store credit for the replacement of the washer. If she still needs assistance, she can visit the store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications DepartmentDM/rlb