Southern Appalachian Auto, Inc.

November 16, 2016   [redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern about his...

giftcard. I apologize for any frustration Mr. [redacted] has experienced.   After review, in good faith we are sending Mr. [redacted] a new giftcard valued at $50.00. We ask that Mr. [redacted] allow 1-2 weeks to receive the card via USPS mail.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I find this response does not resolve anything and attempts to pass the buck. Here are my issues with this response.1. I purchased merchandise in HHGREGG Location2. I was helped by HHGREGG Staff for sale3. My purchase was through HHGregg Systems4. The sales person who helped me received commission on my sale (He was very happy with it and told me thank you.)5. My return was handled by HHGregg at the front counter through their computers.6. I was told that HHGregg return policy applied to my purchase.7. The local manager contacted me to apologize for "his staffs" rudeness and offered me a discount on a new computer to make up for my money lost. Had I not already purchased through a different company I would have accepted this resolution. It is because of these reasons that I reject this response.The computer was from HHGregg and it did not work. HHGregg refused to accept my return or give me my money back and retained the computer so I do not have money OR merchandise.  I feel like a victim of theft.I cannot contact anyone from Acceptance Now. I assume you are talking about the gentleman that refused my return but kept the merchandise. He is irate, rude, and I will not deal with that kind of abuse. As he is your employee and the store manager apologized for his behavior I should not be expected to deal with the abuse.I expect a full refund for this purchase from HHGregg. This is the only resolution acceptable to me at this point. If there is another "issue" that HHGregg has no control of within their store this is not of my concern. It is after all their store so I would hope that they are capable of having control.Kind Regards,[redacted]  
Regards,
[redacted]

February 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her appliances.I apologize for any inconvenience [redacted]...

[redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return for the appliances. Most appliances come with a one-year parts and labor manufacturer’s warranty. Our representative contacted the manufacturer and was informed that they have no record of service for the refrigerator. If she has not yet scheduled a repair, Frigidaire can be reached at (800) 374-4432.It is our understanding that if a factory-authorized technician determines that the range or the refrigerator cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the range or the refrigerator qualifies for an exchange. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

November 25, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the delivery.I apologize for any inconvenience Mr. [redacted] experienced. We...

forwarded his information to the appropriate personnel. If he does not receive a call in a timely manner, the Incident Tracking department can be reached at (800) 307-8720.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#1185416) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to the original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

November 12, 2015RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about her dishwasher.We regret her continued disappointment. However, we are unable to honor her request. Service plans sold in our stores do not cover the cost of delivery or installation. Our records indicate that the replacement model was sold at a substantial discount.We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about his refrigerator repair.We regret his continued disappointment. Our representative contacted the service plan administrator and was informed that the refrigerator is functioning properly. If Mr. Jones experiences any further issues, Warrantech can be reached at (877) 456-9643.  We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will give this until 10/25/16 to see if I receive the $100 check from them, if not then I will be writing back.
Regards,
[redacted]

January 5, 2016[redacted]RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refund.I apologize for any inconvenience [redacted]...

[redacted] experienced. Our records indicate that the refund was processed. He should receive it in the next few business days if he has not received it already.We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager

April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted] experienced....

However, we are unable to offer a refund as she requested. According to our records, the service plan administrator authorized a store credit for the replacement of the dishwasher.As indicated in the Terms and Conditions for the service plan, replacement of the product deems the coverage fulfilled. Additionally, the service plan covers the product only and does not cover the delivery or installation of a replacement. If she has any questions, the service plan administrator can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. Her...

feedback is very important to us and has been forwarded to the appropriate personnel to address. However, we are unable to provide a substitute model at that price. Our promotion was “while supplies last”. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about his financing.We regret his continued disappointment. We are unable to expedite the change to his account. It is our understanding that interest that accrued as a result of the shorter finance period should be waived. If he has paid any of the accrued interest, the amount should be applied to the principal. If he has any questions about his account, Synchrony can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 11, 2015RE: [redacted] 
Dear [redacted]
I have received your letter regarding [redacted] concerns about his dryer.I apologize for any inconvenience [redacted] experienced. We regret that given the length of time that has passed since the purchase in...

August of 2014, we are unable to authorize a return or an exchange.Most appliances come with a one-year parts and labor warranty, which has likely expired. If [redacted] would like assistance with locating an authorized service provider in his area, [redacted] can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Department

Regardless of what is being said here my business with HHGregg was handled with my credit card company. Since HHGREGG has been attempting to blame another company for some reason I contacted my credit card company who found in my favor and refunded my money from HHGreggThis matter is now closed but not with a good resolution from the business Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] send us a refund or pay for  my new working washing machine

November 7, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue.
We apologize for the inconvenience [redacted] is...

experiencing. Warrantech will only offer a replacement if the unit cannot be repaired or if the customer is experiencing an ongoing issue. The part(s) have been ordered through the manufacture, and once available Ms. [redacted] will be notified with a repair date. Our vendor relations department has stepped in as well to assist in getting this repair or exchange expedited.
Warrantech does offer reimbursement for laundry expensive. We urge Ms. [redacted] to contact warrantech in order to receive that credit.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:I did contact the manufacture, Samsung, on 07-Nov-2016. That determined after their review it is hhgregg's responsibility due to either storage damage or damage the occured during shipment. I am able,to provide email correspondence between myself and Samsung.   
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

December 10, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns.I apologize for any frustration [redacted] experienced due to the lack...

of stock at the location she visited. Due to increased demand during the holiday season, the availability of some models may be affected. We regret that we are unable to honor her request. We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Department

December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. We are strongly...

committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. Our records indicate that a television was delivered. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team