RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his order.I apologize for any inconvenience Mr*** experiencedOur records indicatethat a refund was processedIf he has any questions, our call center can bereached at (866) 974-7344.We appreciate having the opportunity to answer the complaint.Sincerely,Ryan M***Executive Desk
June 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***:I have received your letter regarding *** ***’s concerns about the washer.I apologize for any inconvenience Mr*** experienced
We regret that we are unable to offer reimbursement as he requested. Our representative contacted the service plan administrator and was informed that the claim was denied due to physical damageIf Mr*** has any questions, *** can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the response made by Ms*** in reference to complaint ID ***, and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com: the reason that I do not accept this response is that I just called HH Gregg and was told that I WOULD NOT be getting a delivery on the 14th like you stated It would be at least the 17th IF....IF....they came in This is unacceptable and total bad business I have contacted my local papers and news channels as well I need a response immediately guaranteeing when I will be receiving my product I think a month is long enough for a refrigerator that is standard....not special order
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
March 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***:I have received your letter regarding *** *** concerns about her range.I apologize for any inconvenience ***
*** experiencedWe regret that given the length of time that has passed since the purchase in March of 2015, we are unable to authorize a return or an exchange. Most appliances come with a once-year parts and labor manufacturer’s warrantyIt is our understanding that she might have the option to request that an alternate service provider evaluate any issues she is experiencing with the rangeIf she would like assistance with locating a service provider in her area, Samsung can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
April 21, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about the store credit.I apologize for any frustration *** *** experienced
Our records indicate that the store credit is the same amount as the price before sales tax that she paid for the original washerWe are unable to honor her request. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** *** Given back the cost of a dishwasher would not resolve my problem I have to go and buy a new one paid for installation and extended warranty My husband and I live on a very tight budget.Do I have to go and hired an attorney? or should I put my complain with the local TV station? It seems like HH Greggwould like to have the negative advertise. Please advise.Thank you
November 12, 2015RE: *** *** ** *** Dear *** ***:I have received your letter regarding William Hankerson’s concerns about his washer.I apologize for any inconvenience *** *** experiencedIt is our understanding that a representative from the service plan
administrator contacted him to offer assistance with scheduling serviceHe may have the option to request reimbursement for some laundry expensesIf he has any questions, *** can be reached at (*** ***We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Again, business did not disclose information that they claim for reasoning why reimbursed amount is less than replacement value of the fridge Bulleted statements at the time of purchase and on warranty information from time of purchase that were provided to us clearly state "no ***" guarantees and that "if unable to repair a defective product that a new one of the same model or similar comparison will be provided" with no reference on reimbursed amount being less repair visits Furthermore, we have requested an itemized account of deductions which the business has still refused to provide Needless to say, will never again do business with this deceitful company and now considering legal action Completely disgusted with the customer service and back and forth. Regards,** ***
Regards,
*** ***
May 3, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns.I apologize for any inconvenience she may have experiencedWe regret that we
are unable to honor her requestAs indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placedOur records indicate that the order was canceled.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
March 22,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***:
I have received your letter regarding *** *** rebuttal
I apologize for any inconvenience and frustration Mr*** may have experiencedI did try to reach to Mr*** unfortunately the call was unsuccessfulAs previously explained to Mr*** the $credit/discount will be issued and applied at the time of purchase onlyThe $will be issued as a gift card in which he will receive within the next 7/business day
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney
Executive Team
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#11850224)
Dear Ms***:
I have received your letter regarding *** *** customer service issue
I apologize that we were not able to resolve the issues in which Mr*** was experiencingWe hope to have further opportunities to demonstrate that we can serve you better
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty issues
We apologize for the inconvenience and issues you are experiencing with the
warranty providerI was not able to locate any information pertaining to a store creditI would recommend you contact the warranty provider Warrantech to discuss your credit and when it will be issued
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
January 4,
*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about her purchase.We apologize for any inconvenience Ms*** encounteredOur
delivery center has been provided with Ms***’s issueShe should be contacted today to schedule the service call date.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, was able to rectify this situation.
Regards,
*** *** ***
The Manager in training was able to reach an agreement with me He was the only one that understood what I was trying to say This matter is resolved! Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
January 25,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service issue
We apologize for the inconvenience and
frustration *** *** may have experiencedAttached is a cancel form for the service planThe warranty refund will be a prorated amount from the date of purchase to the post marked date
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his order.I apologize for any inconvenience Mr*** experiencedOur records indicatethat a refund was processedIf he has any questions, our call center can bereached at (866) 974-7344.We appreciate having the opportunity to answer the complaint.Sincerely,Ryan M***Executive Desk
June 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***:I have received your letter regarding *** ***’s concerns about the washer.I apologize for any inconvenience Mr*** experienced
We regret that we are unable to offer reimbursement as he requested. Our representative contacted the service plan administrator and was informed that the claim was denied due to physical damageIf Mr*** has any questions, *** can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the response made by Ms*** in reference to complaint ID ***, and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com: the reason that I do not accept this response is that I just called HH Gregg and was told that I WOULD NOT be getting a delivery on the 14th like you stated It would be at least the 17th IF....IF....they came in This is unacceptable and total bad business I have contacted my local papers and news channels as well I need a response immediately guaranteeing when I will be receiving my product I think a month is long enough for a refrigerator that is standard....not special order
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
March 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***:I have received your letter regarding *** *** concerns about her range.I apologize for any inconvenience ***
*** experiencedWe regret that given the length of time that has passed since the purchase in March of 2015, we are unable to authorize a return or an exchange. Most appliances come with a once-year parts and labor manufacturer’s warrantyIt is our understanding that she might have the option to request that an alternate service provider evaluate any issues she is experiencing with the rangeIf she would like assistance with locating a service provider in her area, Samsung can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
April 21, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about the store credit.I apologize for any frustration *** *** experienced
Our records indicate that the store credit is the same amount as the price before sales tax that she paid for the original washerWe are unable to honor her request. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** *** Given back the cost of a dishwasher would not resolve my problem I have to go and buy a new one paid for installation and extended warranty My husband and I live on a very tight budget.Do I have to go and hired an attorney? or should I put my complain with the local TV station? It seems like HH Greggwould like to have the negative advertise. Please advise.Thank you
November 12, 2015RE: *** *** ** *** Dear *** ***:I have received your letter regarding William Hankerson’s concerns about his washer.I apologize for any inconvenience *** *** experiencedIt is our understanding that a representative from the service plan
administrator contacted him to offer assistance with scheduling serviceHe may have the option to request reimbursement for some laundry expensesIf he has any questions, *** can be reached at (*** ***We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Again, business did not disclose information that they claim for reasoning why reimbursed amount is less than replacement value of the fridge Bulleted statements at the time of purchase and on warranty information from time of purchase that were provided to us clearly state "no ***" guarantees and that "if unable to repair a defective product that a new one of the same model or similar comparison will be provided" with no reference on reimbursed amount being less repair visits Furthermore, we have requested an itemized account of deductions which the business has still refused to provide Needless to say, will never again do business with this deceitful company and now considering legal action Completely disgusted with the customer service and back and forth. Regards,** ***
Regards,
*** ***
May 3, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns.I apologize for any inconvenience she may have experiencedWe regret that we
are unable to honor her requestAs indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placedOur records indicate that the order was canceled.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
March 22,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***:
I have received your letter regarding *** *** rebuttal
I apologize for any inconvenience and frustration Mr*** may have experiencedI did try to reach to Mr*** unfortunately the call was unsuccessfulAs previously explained to Mr*** the $credit/discount will be issued and applied at the time of purchase onlyThe $will be issued as a gift card in which he will receive within the next 7/business day
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney
Executive Team
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#11850224)
Dear Ms***:
I have received your letter regarding *** *** customer service issue
I apologize that we were not able to resolve the issues in which Mr*** was experiencingWe hope to have further opportunities to demonstrate that we can serve you better
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty issues
We apologize for the inconvenience and issues you are experiencing with the
warranty providerI was not able to locate any information pertaining to a store creditI would recommend you contact the warranty provider Warrantech to discuss your credit and when it will be issued
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
January 4,
*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about her purchase.We apologize for any inconvenience Ms*** encounteredOur
delivery center has been provided with Ms***’s issueShe should be contacted today to schedule the service call date.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, was able to rectify this situation.
Regards,
*** *** ***
The Manager in training was able to reach an agreement with me He was the only one that understood what I was trying to say This matter is resolved! Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
January 25,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service issue
We apologize for the inconvenience and
frustration *** *** may have experiencedAttached is a cancel form for the service planThe warranty refund will be a prorated amount from the date of purchase to the post marked date
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***