[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original responses. I regret that there has been some confusion regarding our responses. The TV, not the blu-ray, is incompatible with 3D technology. However, we are unable to process any refund for a purchase that was made over three years ago. During the first 30 days of the purchase, if notified, hhgregg could have exchange/returned the item. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
January 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her purchase.We regret her continued disappointment. However, we stand by our previous response.Our company is not responsible for abandoned property. If she has not yet retrieved the television from the store, we request that she do so within the next 30 days. If she has not picked up the television in that time, our store personnel will dispose of it. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her computer.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to offer coverage. As indicated in the Terms and Conditions for the service plan, it covers damage that occurs during the course of regular and normal use of the product. It is our understanding that the incident [redacted] described does not qualify as normal use.In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for it. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure
September 9, 2015Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her financing.I apologize for any inconvenience Ms. [redacted]...
experienced. We forwarded a request that her finance period be updated to reflect the No Interest until January 2018 offer. Any changes should appear on her statement within the next 2 billing cycles.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10739055)Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about his television.I apologize for any inconvenience Mr. [redacted] experienced. It...
is our understanding that the service plan administrator authorized a replacement. A representative should contact Mr. [redacted] in the next few business days to make arrangements. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
January 12, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ purchase.We apologize for any inconvenience Mr. [redacted] encountered. Your feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future. In regards to the $90.08 refund, our records indicate that it was processed on 12/16/16. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
November 28, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her laptop.We apologize for any inconvenience Ms. [redacted] encountered. We regret...
to inform that we do not have authority over the Acceptance Now contracts. She may visit her local store and speak with the Acceptance Now manager for further assistance. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not sure how to respond. I received another email where Warrantech prorated my service plan, deducted the intitial service call fee where my stove was not fixed, and said they were mailing me a check for $20.
Regards,
[redacted]
September 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her television.We regret her continued disappointment. The service plan administrator has authorized a store credit for the replacement of the television. A representative should contact Ms. [redacted] within the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] customer service issue.
We apologize for any inconvenience Ms....
[redacted] may have experienced. On 09/16/16 the delivery center processed an exchange for both the washer and dryer. Sometime later in October Ms. [redacted] (Per notes) decided against the exchange and was issued reimbursement in the amount of $200.00. The reimbursement was issued for “latch on dryer, and scratches on washer”.
At this point and time all issues are to be reported and handled through Samsung. HhGregg is not authorized to make any decisions outside of 30days.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[HH Gregg intentionally oversold this model, to prevent customers from going to competitors and getting the same or similar deals. In order to get a dishwasher, on the date that HH Gregg promised AND confirmed AND charged me over, I had to spend hundreds more to get a model that was actually in stock. If they want a satisfied client, discount the dishwasher I bought down to the dishwasher I SHOULD have received. That would be the dishwasher I got a confirmation email on, the night prior to the delivery date. As an added bonus, I got the joy and excitement of wasting literally hours of my time, over the course of a few days, just trying to get through to someone. HH Gregg's customer disservice line had a 71 minute hold time..lol. Who hires additional staff during busy times? Not HH Gregg. 71 mins on HOLD, listening to the same 18 second sample of music and being repeatedly told how important your call is, while not actually answering it, it apparently someones idea of a good time. Guess who didn't enjoy it?So, apparently, HH Gregg, intentionally over commits to sales on less inventory than they have and expect people to just wait for an unknown time. This appears to be done intentionally, as the delivery date is always somehow past the dates of the sales. HHGregg continued to lie to me, up until noon on the date scheduled and CONFIRMED for delivery, when I called and was told that HH Gregg never had any intention of delivering that unit, since it was back ordered with no known ETA. In summary, pay me for the trouble HH Gregg solely caused, or deal with yet another unsatisfied customer. I'm assuming this is nothing new to HH Gregg, so the likelihood I'll be treated as a should seems abysmal. The rating is honest and HH Gregg has done zero to recover me as a customer.]
Regards,
[redacted]
September 2, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns.We regret her continued disappointment. If installation charges are waived during a purchase, our system would still show a record of the order and the delivery contractor’s system would show a record of the work order. Without a record of the installation, we are unable to proceed with her claim of damage.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]s purchase. I apologize for any frustration [redacted] may have...
experienced.Due to our liquidation status, all sales are final. This is communicated orally and in writing to all consumers. I regret that we are unable to provide any further assistance for Mr. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]Executive Team
June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dryer.I apologize for any inconvenience Ms. Krost experienced. Our...
records indicate that a return was authorized. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
March 1, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Ms. [redacted] experienced....
We regret that we are unable to authorize an exchange or a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the thing. We woke up on July 3rd to a broken T.v. We called your warranty company right away. They never sent a repair person out. We sent pictures and they said it was physical damage. Nobody physically damaged the t.v. There are no broken pieces. Nobody even looked at it. I called the company and sent another video to them. They said it would get fixed but the repair man said it was not economical they should replace it. That they needed more notes and I should call back at the end of the week. Mind you that was week 3 with the T.v. getting worse and worse. I patiently waited, then when I called back they said sorry we were wrong it was physically damaged were not going to repair It!! I'm sorry but that is wrong! First the t.v. wasn't physically damaged and even if it was your salesman told us that it was covered we had a 45 min conversation about it!
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s rebuttal.I apologize for any frustration [redacted] may have experienced. After review, due to the delay we have price adjusted the order and are sending a check in the amount $53.50. We ask that Mr. and Mrs. [redacted] please reference invoice [redacted] as the refund confirmation invoice and allow 1-3 weeks to receive the check. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original responses. I regret that there has been some confusion regarding our responses. The TV, not the blu-ray, is incompatible with 3D technology. However, we are unable to process any refund for a purchase that was made over three years ago. During the first 30 days of the purchase, if notified, hhgregg could have exchange/returned the item. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
January 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her purchase.We regret her continued disappointment. However, we stand by our previous response.Our company is not responsible for abandoned property. If she has not yet retrieved the television from the store, we request that she do so within the next 30 days. If she has not picked up the television in that time, our store personnel will dispose of it. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her computer.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to offer coverage. As indicated in the Terms and Conditions for the service plan, it covers damage that occurs during the course of regular and normal use of the product. It is our understanding that the incident [redacted] described does not qualify as normal use.In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for it. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure
September 9, 2015Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her financing.I apologize for any inconvenience Ms. [redacted]...
experienced. We forwarded a request that her finance period be updated to reflect the No Interest until January 2018 offer. Any changes should appear on her statement within the next 2 billing cycles.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10739055)Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about his television.I apologize for any inconvenience Mr. [redacted] experienced. It...
is our understanding that the service plan administrator authorized a replacement. A representative should contact Mr. [redacted] in the next few business days to make arrangements. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
January 12, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ purchase.We apologize for any inconvenience Mr. [redacted] encountered. Your feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future. In regards to the $90.08 refund, our records indicate that it was processed on 12/16/16. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
November 28, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her laptop.We apologize for any inconvenience Ms. [redacted] encountered. We regret...
to inform that we do not have authority over the Acceptance Now contracts. She may visit her local store and speak with the Acceptance Now manager for further assistance. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not sure how to respond. I received another email where Warrantech prorated my service plan, deducted the intitial service call fee where my stove was not fixed, and said they were mailing me a check for $20.
Regards,
[redacted]
September 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her television.We regret her continued disappointment. The service plan administrator has authorized a store credit for the replacement of the television. A representative should contact Ms. [redacted] within the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] customer service issue.
We apologize for any inconvenience Ms....
[redacted] may have experienced. On 09/16/16 the delivery center processed an exchange for both the washer and dryer. Sometime later in October Ms. [redacted] (Per notes) decided against the exchange and was issued reimbursement in the amount of $200.00. The reimbursement was issued for “latch on dryer, and scratches on washer”.
At this point and time all issues are to be reported and handled through Samsung. HhGregg is not authorized to make any decisions outside of 30days.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[HH Gregg intentionally oversold this model, to prevent customers from going to competitors and getting the same or similar deals. In order to get a dishwasher, on the date that HH Gregg promised AND confirmed AND charged me over, I had to spend hundreds more to get a model that was actually in stock. If they want a satisfied client, discount the dishwasher I bought down to the dishwasher I SHOULD have received. That would be the dishwasher I got a confirmation email on, the night prior to the delivery date. As an added bonus, I got the joy and excitement of wasting literally hours of my time, over the course of a few days, just trying to get through to someone. HH Gregg's customer disservice line had a 71 minute hold time..lol. Who hires additional staff during busy times? Not HH Gregg. 71 mins on HOLD, listening to the same 18 second sample of music and being repeatedly told how important your call is, while not actually answering it, it apparently someones idea of a good time. Guess who didn't enjoy it?So, apparently, HH Gregg, intentionally over commits to sales on less inventory than they have and expect people to just wait for an unknown time. This appears to be done intentionally, as the delivery date is always somehow past the dates of the sales. HHGregg continued to lie to me, up until noon on the date scheduled and CONFIRMED for delivery, when I called and was told that HH Gregg never had any intention of delivering that unit, since it was back ordered with no known ETA. In summary, pay me for the trouble HH Gregg solely caused, or deal with yet another unsatisfied customer. I'm assuming this is nothing new to HH Gregg, so the likelihood I'll be treated as a should seems abysmal. The rating is honest and HH Gregg has done zero to recover me as a customer.]
Regards,
[redacted]
September 2, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns.We regret her continued disappointment. If installation charges are waived during a purchase, our system would still show a record of the order and the delivery contractor’s system would show a record of the work order. Without a record of the installation, we are unable to proceed with her claim of damage.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]s purchase. I apologize for any frustration [redacted] may have...
experienced.Due to our liquidation status, all sales are final. This is communicated orally and in writing to all consumers. I regret that we are unable to provide any further assistance for Mr. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]Executive Team
June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dryer.I apologize for any inconvenience Ms. Krost experienced. Our...
records indicate that a return was authorized. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
March 1, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Ms. [redacted] experienced....
We regret that we are unable to authorize an exchange or a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the thing. We woke up on July 3rd to a broken T.v. We called your warranty company right away. They never sent a repair person out. We sent pictures and they said it was physical damage. Nobody physically damaged the t.v. There are no broken pieces. Nobody even looked at it. I called the company and sent another video to them. They said it would get fixed but the repair man said it was not economical they should replace it. That they needed more notes and I should call back at the end of the week. Mind you that was week 3 with the T.v. getting worse and worse. I patiently waited, then when I called back they said sorry we were wrong it was physically damaged were not going to repair It!! I'm sorry but that is wrong! First the t.v. wasn't physically damaged and even if it was your salesman told us that it was covered we had a 45 min conversation about it!
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s rebuttal.I apologize for any frustration [redacted] may have experienced. After review, due to the delay we have price adjusted the order and are sending a check in the amount $53.50. We ask that Mr. and Mrs. [redacted] please reference invoice [redacted] as the refund confirmation invoice and allow 1-3 weeks to receive the check. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]