March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her delivery.I apologize for any inconvenience [redacted] experienced....
We are unable to offer reimbursement for wages. However, in the interest of good customer relations, we authorized a price adjustment of $50. She should receive the refund in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 1, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]s concerns. I...
apologize for any frustration Ms. [redacted] experienced. Our records indicate that the $499.98 refund for the canceled service plans was processed. The credit should post to the credit card account within the next 5 to 10 business days if it has not posted already. We appreciate having the opportunity to answer the complaint. Sincerely, Jennifer B[redacted] Executive Team
December 30, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issues.
We apologize for the inconvenience and frustration...
[redacted] may have experienced. Our records indicate on 12/27/16 [redacted] was provided with an update in regards to when the microwave would be in. If [redacted] is requesting to return all the appliances we ask that she contacts the store to schedule a pick up date.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
October 21, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a refund as he requested. Our representative contacted the...
service plan administrator and was informed that service was scheduled. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is absolutely NOT true. No exchange was ever made, HHGregg continues to LIE and give us the "run around" claiming that they don't have any appliances in stock, and No appliances were ever exchanged. We were told it could take another month or two for the appliances to be in stock, and we were told that we should wait another couple of months to see if the appliances are ordered by HHGregg. We have been waiting for several months now, and this is not acceptable.
Regards,
[redacted]
August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her order.We regret her continued disappointment. I am sorry for any frustration she experienced with the lack of stock. We are committed to providing the best in sales and service and we fell short of our goal in this instance.Our records indicate that a refund check was sent to the address listed on her invoice and cashed in July. If she has any questions, our Wilkes-Barre store can be reached at (570) 793-2003. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
May 26, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his television.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to honor his request for a replacement television. Our representative contacted [redacted] and was informed that a part was ordered for the television. If he has any questions, the service plan administrator can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms....
[redacted] experienced. Our records indicate that a store credit was issued for a replacement and the store credit was used. If she has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[to my understanding they are to replace the food I lost due to the fact I did not have my refrigerator ( they took more then one month to repair) when I spoke to a representative one week prior to the repair being done she was under the impression I received a gift card however I did not . I believe after all this time I believe they can do that much.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
June 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]s concerns about her refrigerator.We are sorry for the continued frustration. The service plan administrator has informed us that they issued a check for the replacement of the refrigerator. If Ms. [redacted] has any questions, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
July 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the store credit.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that she received store credit for the price of the original microwave. We regret that we are unable to offer any additional store credit. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find this response does not resolve anything and attempts to pass the buck. Here are my issues with this response.1. I purchased merchandise in HHGREGG Location2. I was helped by HHGREGG Staff for sale3. My purchase was through HHGregg Systems4. The sales person who helped me received commission on my sale (He was very happy with it and told me thank you.)5. My return was handled by HHGregg at the front counter through their computers.6. I was told that HHGregg return policy applied to my purchase.7. The local manager contacted me to apologize for "his staffs" rudeness and offered me a discount on a new computer to make up for my money lost. Had I not already purchased through a different company I would have accepted this resolution. It is because of these reasons that I reject this response.The computer was from HHGregg and it did not work. HHGregg refused to accept my return or give me my money back and retained the computer so I do not have money OR merchandise. I feel like a victim of theft.I cannot contact anyone from Acceptance Now. I assume you are talking about the gentleman that refused my return but kept the merchandise. He is irate, rude, and I will not deal with that kind of abuse. As he is your employee and the store manager apologized for his behavior I should not be expected to deal with the abuse.I expect a full refund for this purchase from HHGregg. This is the only resolution acceptable to me at this point. If there is another "issue" that HHGregg has no control of within their store this is not of my concern. It is after all their store so I would hope that they are capable of having control.Kind Regards,[redacted]
Regards,
[redacted]
October 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted] experienced with...
the repair. Our representative contacted the service plan administrator and was informed that the parts needed for the repair arrived. It is our understanding that a representative should contact her to schedule the repair. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 24, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his request for a price adjustment.I apologize for any frustration Mr....
E[redacted] experienced. Our records indicate that a refund of $214 was processed. He should receive it within the next 5-10 business days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ complaint response concerning her washer repair. I apologize for any further frustration Ms. [redacted] has experienced. After speaking with our warranty provider, Warrantech, a service call has been scheduled for Tuesday 9/27/16. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]Executive Team
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our records...
indicate that the order was canceled due to no stock. We regret the delay. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue
We apologize for the inconvenience and frustration Mr. [redacted] experienced....
Based on the information from warrantech a claim was opened 02/20/17 due to issues with the HDMI port. The warranty will cover all repairs due to mechanical issues, and a credit to reselect is only issued when the unit is not repairable. Included is the form needed to cancel the psp, however if the service pan is canceled Mr. [redacted] will no longer qualify to get the television repaired or replaced.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
March 21, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any frustration she experienced with her order and...
the call center representative. We have shared her feedback with the call center management.A representative from our corporate office attempted to contact her and left a message informing her that a refund for the order was processed. She should receive the refund in the next 5-10 business days. If she has any questions about her order or the refund, our call center can be reached at (866) 974-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her delivery.I apologize for any inconvenience [redacted] experienced....
We are unable to offer reimbursement for wages. However, in the interest of good customer relations, we authorized a price adjustment of $50. She should receive the refund in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 1, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]s concerns. I...
apologize for any frustration Ms. [redacted] experienced. Our records indicate that the $499.98 refund for the canceled service plans was processed. The credit should post to the credit card account within the next 5 to 10 business days if it has not posted already. We appreciate having the opportunity to answer the complaint. Sincerely, Jennifer B[redacted] Executive Team
December 30, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issues.
We apologize for the inconvenience and frustration...
[redacted] may have experienced. Our records indicate on 12/27/16 [redacted] was provided with an update in regards to when the microwave would be in. If [redacted] is requesting to return all the appliances we ask that she contacts the store to schedule a pick up date.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
October 21, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a refund as he requested. Our representative contacted the...
service plan administrator and was informed that service was scheduled. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is absolutely NOT true. No exchange was ever made, HHGregg continues to LIE and give us the "run around" claiming that they don't have any appliances in stock, and No appliances were ever exchanged. We were told it could take another month or two for the appliances to be in stock, and we were told that we should wait another couple of months to see if the appliances are ordered by HHGregg. We have been waiting for several months now, and this is not acceptable.
Regards,
[redacted]
August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her order.We regret her continued disappointment. I am sorry for any frustration she experienced with the lack of stock. We are committed to providing the best in sales and service and we fell short of our goal in this instance.Our records indicate that a refund check was sent to the address listed on her invoice and cashed in July. If she has any questions, our Wilkes-Barre store can be reached at (570) 793-2003. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
May 26, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his television.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to honor his request for a replacement television. Our representative contacted [redacted] and was informed that a part was ordered for the television. If he has any questions, the service plan administrator can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms....
[redacted] experienced. Our records indicate that a store credit was issued for a replacement and the store credit was used. If she has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[to my understanding they are to replace the food I lost due to the fact I did not have my refrigerator ( they took more then one month to repair) when I spoke to a representative one week prior to the repair being done she was under the impression I received a gift card however I did not . I believe after all this time I believe they can do that much.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
June 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]s concerns about her refrigerator.We are sorry for the continued frustration. The service plan administrator has informed us that they issued a check for the replacement of the refrigerator. If Ms. [redacted] has any questions, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
July 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the store credit.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that she received store credit for the price of the original microwave. We regret that we are unable to offer any additional store credit. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find this response does not resolve anything and attempts to pass the buck. Here are my issues with this response.1. I purchased merchandise in HHGREGG Location2. I was helped by HHGREGG Staff for sale3. My purchase was through HHGregg Systems4. The sales person who helped me received commission on my sale (He was very happy with it and told me thank you.)5. My return was handled by HHGregg at the front counter through their computers.6. I was told that HHGregg return policy applied to my purchase.7. The local manager contacted me to apologize for "his staffs" rudeness and offered me a discount on a new computer to make up for my money lost. Had I not already purchased through a different company I would have accepted this resolution. It is because of these reasons that I reject this response.The computer was from HHGregg and it did not work. HHGregg refused to accept my return or give me my money back and retained the computer so I do not have money OR merchandise. I feel like a victim of theft.I cannot contact anyone from Acceptance Now. I assume you are talking about the gentleman that refused my return but kept the merchandise. He is irate, rude, and I will not deal with that kind of abuse. As he is your employee and the store manager apologized for his behavior I should not be expected to deal with the abuse.I expect a full refund for this purchase from HHGregg. This is the only resolution acceptable to me at this point. If there is another "issue" that HHGregg has no control of within their store this is not of my concern. It is after all their store so I would hope that they are capable of having control.Kind Regards,[redacted]
Regards,
[redacted]
October 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted] experienced with...
the repair. Our representative contacted the service plan administrator and was informed that the parts needed for the repair arrived. It is our understanding that a representative should contact her to schedule the repair. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 24, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his request for a price adjustment.I apologize for any frustration Mr....
E[redacted] experienced. Our records indicate that a refund of $214 was processed. He should receive it within the next 5-10 business days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ complaint response concerning her washer repair. I apologize for any further frustration Ms. [redacted] has experienced. After speaking with our warranty provider, Warrantech, a service call has been scheduled for Tuesday 9/27/16. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]Executive Team
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our records...
indicate that the order was canceled due to no stock. We regret the delay. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue
We apologize for the inconvenience and frustration Mr. [redacted] experienced....
Based on the information from warrantech a claim was opened 02/20/17 due to issues with the HDMI port. The warranty will cover all repairs due to mechanical issues, and a credit to reselect is only issued when the unit is not repairable. Included is the form needed to cancel the psp, however if the service pan is canceled Mr. [redacted] will no longer qualify to get the television repaired or replaced.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
March 21, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any frustration she experienced with her order and...
the call center representative. We have shared her feedback with the call center management.A representative from our corporate office attempted to contact her and left a message informing her that a refund for the order was processed. She should receive the refund in the next 5-10 business days. If she has any questions about her order or the refund, our call center can be reached at (866) 974-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk