Southern Journeys Travel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meTablet was received Regards, [redacted]

Dear Ms***,Thank you for the opportunity to address Mrs [redacted] ’s complaint.We go to great lengths to communicate the limits of the contract Paragraph 2D item #10, we limit the offerings to weeks and do not provide the week of Christmas or New Years The client’s initialed this item Paragraph 2H we limit the offerings by specifically noting this a resort destination contract and not all resorts are included Specifically New York, San Francisco, Washington D.C, as well as Bermuda, Captive Sanibel and the Florida Keys are not places where we offer vacation facilities Finally, we state very clearly in the consumer disclosure acknowledgement in question # that this program is NOT anywhere anytime and the clients acknowledged in their own hand that “yes” they understand this is not an anywhere anytime program If anyone is misrepresenting the facts, as Ms [redacted] claims, it would be Mrs [redacted] with respect to the program being anytime anywhere.I may not attest to any side bar conversations the client and agent may have had I can only view the contract and the signatures of Mrand Mrs [redacted] and the statement in bold print on page that they should not sign if they had unanswered questions, if anyone affiliated with Southern Journeys told them how to answer the questions on the consumer disclosure or if anything had been promised above and beyond what was written in the contract.Mrs [redacted] complains about offers we have on our website but offers no specific examples to support her claims Therefore, I am at a loss to respond I will say that last year, our clients utilized over 4,weeks of resort facilities.Mrs [redacted] knows quite well, that at the time of this complaint, she was not qualified to reserve resort facilities under this contract Please see on the first page of this contract, paragraph 2D, where we state quite clearly that the [redacted] s may use this contract after paying at least $900.As to the other gratuitous complaints on Mrs [redacted] ’s list, I can only say that it is clear to me the [redacted] s are very unhappy with their purchase (even after telling us in a recorded conversation on September 17, that they were pleased with their purchase) Nevertheless, we certainly do not want unhappy clients Therefore, we have cancelled the contract and refunded their $ Should you require additional information, please contact me directly.Respectfully, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

May 20, Revdex.com Corporate Office ATTN: [redacted] La Posoda Drive Austin, TX RE: [redacted] Dear Ms***, Thank you for the opportunity to address Mr***’s complaint Mr [redacted] has focused on some of less attractive offers in this dinning card program and neglects to mention all the attractive two dinners for one offers that are available up to $ In effect, this dinning card, in the San Antonio area, can be used at numerous locations for a total value of $Shipping and Handling charges normally apply to our tablet offer As a courtesy, Mr [redacted] has been mailed an Android tablet today, Friday May 20thWe are currently in the process of arranging accommodations for Mr [redacted] in South Padre, TX In doing so, we have been in contact with him directly in order to assist in that process Please contact me should you require additional informationRespectfully, [redacted]

Dear Ms***, Thank you for the opportunity to address Ms***’s concernsWe have several marketing campaigns, and all complementary items require the client to pay taxes and fees Judging from both the content of Ms***’s letter and the marketing campaigns we currently have, she was granted more than one item We would be happy to honor both her initial appointment complementary items of the Cruise option and the $refund, as well as, the complementary items she was to receive on September 17th to include an additional $Walmart gift card and Android tabletThese items have been placed in the mail as of today The $50,Grand Prize drawing is held annually and Ms [redacted] is entered into this year’s drawing eleven timesA winner will be drawn at the closing of this year and will be notified by the phone numbers provided at the time of signing up Ms [redacted] may view past winners on our website or youtube channel Ms [redacted] and MrHodge did purchase a package at the time of their visit As Ms [redacted] described they did pay $down payment and $ registration fee at that time Routinely our member Service Department contacts new clients both to welcome them and to ensure their satisfaction On the 20th of September 2016, Ms [redacted] did not express her concerns when our member service agent, Andres, spoke with her She was provided our contact information via email, over the phone, and in writing at the welcome center If Ms [redacted] became unhappy with her purchase, she did not bring it to our attention We are happy to cancel her account and issue a full refund in the amount of $Please contact me should you like additional information such as phone recordings or written correspondence as we do keep this information on file Respectfully, [redacted] Member Service Director [redacted] [redacted] Tell us why here

Ms***, Thank you for the opportunity to respond to Mr***'s complaint As a matter of corporate policy we are not interested in calling anyone who does not want to be called As a matter of corporate policy, we do not employ robo type calls Finally, we have entered Mr ***'s number ( [redacted] ) into our do not call data base Please us know if you any additional informationRespectfully, [redacted] Member Services

Ms***, In his counter response, Mr [redacted] now claims he was rushed and pressured into signing a contract and that there where verbal statements to the effect we offer star facilitiesOnce again I point you to the Consumer Disclosure Acknowledgement Mr [redacted] cannot claim when he wrote “yes” he understood that we do not offer a rating system on our facilities and now say that we did I would point to question # in the Consumer Disclosure Acknowledgement again by his own hand said “no” that his decision was not based on any high pressure sales tactics And as I stated in my earlier response, we state in bold print and all caps “Do not sign this contract if you have been offered anything that is not in writing” I am at a loss as to how to respond any further to Mr [redacted] ’s claimAs to the pictures, unfortunately Mr [redacted] did not call us during his week at South Padre, which means that we did not have the opportunity to inspect the condo In fact, he complained to no oneSo again I cannot respond to a set of photographs allegedly taken weeks ago.Our offer is still on the table, We will be glad to refund the fees for his South Padre accommodations He may call me at: if this is acceptableAmanda Wainwright

Dear Ms***, The client was sent the gifts that he was promised on Friday, May 6th They should be arriving Shortly via USPS Please let us know should you require additional informationRespectfully, [redacted]

January 15, [redacted] Rutherford Lane Ste Austin, TX RE: ID [redacted] Dear Ms***, Thank you for the opportunity to address Mr [redacted] s complaints I would like to address Mr [redacted] s complaints in the order received by starting with his claim of high-pressure sales tactics Mr [redacted] fails to mention that he spoke to New Member Services on September 20, to verify his information We offered Mr [redacted] the opportunity to ask any questions or address any concernsMr [redacted] had no questions or concerns In addition, we did not process his payment until September 26th All of our promotional items are complimentary in which clients are to pay taxes and fees Mr [redacted] did register his certificate and currently has three options selected for a trip to Las Vegas Those prospective dates are February 28th, April 4th, May 9th of Further, Southern Journeys of Texas is in no way associated with the company Mr [redacted] mentions in his complaint The correlation Mr [redacted] attempts to make is an uninformed stretch at best and it is clear that he is reaching in hopes of achieving his goal of a refund With over 70,options in our inventory, many of them rated four and five star by our members who are using them, Mr [redacted] s statement that they are sub-par is merely an opinion The locations presented at our sales presentation are real photographs taken by real members We have numerous client statements as to the quality of our units available upon request We have put over 16,people on vacation in the last months alone Pertaining to Mr [redacted] s request for cancellation, cancellations are awarded on a case-by-case basis Extenuating circumstances are taken into account With that being said, Mr [redacted] was explained that his contract must be fulfilled before cancellation may occur if there are no documentable extenuating circumstances during his initial conversation with a representative on January 3rd Mr [redacted] placed his request for cancellation and refund on the evening of January 3rd He was called back by myself on the evening of January 8th During that conversation, Mr [redacted] stated that he had experienced a job loss and that was his reason for requesting cancellation and a refund I explained that he must submit his request in writing, which he did on January 10th and it is attached for your review I have also attached his employment separation form and Mr [redacted] s and Mrs [redacted] ’s signed letter of release for cancellation and a partial refund Should you require additional information them please contact us Respectfully, [redacted] Member Service Director

My husband & I showed up EARLY this evening for our 1-hr open house No one was there We paid $ Were to be given $40, a $gas card, a $restaurant card and a trip (either a 4/cruise or a 3/trip with rt airfare) LIARS !!! We tried this while attending a San Antonio Missions baseball game This is a black eye to the Missions !! They will be notified so that SJ is banned from their premises

Ms***, Thank youWe will wait to hear from the client's legal representative Respectfully, [redacted]

Thank you for the opportunity to address Mr [redacted] ’s request once moreSouthern Journeys is not responsible for buyer’s remorseThe key point is that, despite their latest comments to the contrary, they initialed the Disclosure statement Additionally, they had no questions or concerns when we called to further authorize their purchase This is clearly Buyer’s Remorse In the last twelve months alone, Southern Journeys has placed over 24,people on vacation Mr [redacted] and Ms [redacted] have Ten weeks of vacation to utilize I would be happy to personally assist them in using these vacations There will be no refunds issued on this client’s purchase Respectfully,

Revdex.com Corporate Office ATTN: [redacted] Austin, TX RE: [redacted] Ms***, Our corporate policy regarding any and all marketing phrasing states that our representatives are not to use the term "free." We apologize to Mr [redacted] if that term was used and intend to look into this matter Today we have sent Mr [redacted] gift cards with a $value and our representative will call Mr [redacted] personally in order to facilitate his Padre Island getaway Shall you receive any additional information, please contact us Sincerely, [redacted]

Dear Ms***: Once again this complaint claims that we are "scamming people” and once again I will ask Mr [redacted] if he would like to see the 4,weeks of resort facilities that we provided our clients in Or the hundreds of surveys provided by our clients expressing their delight with our servicesThe body of the complaint is difficult to follow since we do not now nor have we ever offered "and all exp s- paid trip for days to any placeplus airfare" for peopleAdditionally, Mr [redacted] claim,t t his purchase price was $This claim is also inaccurate

Complaint: [redacted] I am rejecting this response because: I will be seeking legal advice Regards, [redacted] ***

May 10, [redacted] ***La Posoda DriveAustin, TX RE: [redacted] Dear Ms***,Thank you for the opportunity to address Mr***’s complaint I should like to address the issues in the order in which they were raised.As a matter of company policy we refrain from using the term “Free” Further, our calls are monitored to assure employee adherence There are of course taxes and or shipping and handling cost associated with each promotional item that we use We will send a $gift card today that may be used for gas or items at Walmart.Currently we offer over 82,vacation options and many of these options are “value season” options Peak season times are comparative to industry standards Full disclosure of Peak and Value seasons were provided at the time of Mrand Mrs***’s signing of their contract on page of the membership guide and is attached for your review.Mr [redacted] stated in his own hand (copy attached) that in the next five years he would like to visit Wisconsin, Las Vegas, Orlando and Pennsylvania We currently have approximately value weeks available for Mr [redacted] to choose from in the next eight months for Wisconsin, for Las Vegas, 1,for Orlando and for Pennsylvania In addition, over 10,vacation facilities have been provided to our clients in the last months, two thirds of those have been value season or discounted weeksSo his claim that “We were looking during value times for the locations that we desired and there wasn't anything available“ is preposterous.I hardly think Mrand Mrs [redacted] made a rushed decision to purchase a $5,vacation membership as they were being “rushed” out of the officeAnd even so, we spoke to Mr [redacted] on May 5th, a day after their purchase, to answer any concerns or address any questionsMr [redacted] at that time said he was very happy with his purchase He never expressed anxiety or any of the other emotions he now describes in this complaint.At no time during this conversation did Mr [redacted] express a desire to cancel or to receive a refund Clearly Mr***, for whatever reason, is unhappy We will be delighted to cancel his contract (see cancellation letter) and refund his payment of $5,150.00.Please contact me should you require additional information.Respectfully, [redacted]

Tell us why here...February [redacted] ***RE: ID [redacted] Thank you for the opportunity to address Ms [redacted] ’s concerns I spoke with Ms [redacted] on February 13, via our Facebook messenger and confirmed her mailing address in which to send her $refund The refund was mailed promptly on February 14th We do apologize that Ms [redacted] had to wait on the refund longer than expected Respectfully, [redacted] Member Service [redacted]

September 18, [redacted] Revdex.com Dispute Resolution La Posada Drive Austin, TX RE: [redacted] , [redacted] Enclosures: Contract Dear Ms***: Clearly the [redacted] 's are unhappy with their purchaseAccordingly we have cancelled their contract and fully refunded this purchaseHowever, I want to take issue with their slurs and accusationsThe [redacted] 's twice accuse us of being a scamAsk the thousands of clients who last year (2014) used 4,weeks of vacation facilities through our service and who provided printed feedback on their enjoyable experiences (all of which is readily available to review)The [redacted] 's again claim that they were told they could go "anywhere and anytime"They were told no such thingParagraph #(see attached contract and the red mark) for instance clearly states that we do not offer the Christmas/New Year weekAnd the [redacted] 's initialed this paragraphPlease also see the questions # and #in the Disclosure AcknowledgementHere we clearly state that this program is not an "anywhere, anytime" program and the [redacted] 's, by their own hand, wrote "yes" that they understoodQuestion #asks if they were promised anything that is not contained in the contract (as they allege) and again by their own hand they wrote "no" they were notOf course they claim that they were told how to answer the questionsBut just above their signature we tell them in bold print all caps "DO NOT SIGN THIS CONTRACT" if anyone from our company told you how to answerFinally as a matter of long standing we do not use the word "free" and we have that taped conversation sh • uld the [redacted] 's care to insist that we did

December 01, [redacted] 0.05in;">Revdex.com Corporate Office La Posada Drive Austin, TX Re: [redacted] Dear Ms***: Thank you for the opportunity to address the above referenced complaintSince the complaint is long and rambling should like to address the issues in the order in which they were raised As a matter of corporate policy we do not use the term "free" And since she claims that she cannot recall all the specifics of the marketing call I do not accord much credit to this claim She claims that she was told that she could go "anywhere in the world." She was told no such thingIn paragraph 2.H of her contract we specifically list certain locations that are not available within our serviceAnd in the Consumer Disclosure Acknowledgment Question #we ask the following: "Do you understand reservations are not anywhere or anytime?" She answered "yes" she so understood And again in Question #13, we ask if there "are any agreements or promises including, but not limited to guarantees for specific vacations that were made by any representative of Southern Journeys of Texas, LLC that are not in writing?" And again, she answered "No." She claims that we are a "scam" but I would direct your attention to the over 4,vacation weeks we provided to our clients this year aloneWe will be delighted to provide the hundreds of written surveys provided by our traveling clients She claims issues which involve calling us or logging into our web siteAt the time of her purchase she was provided a travel booklet with all relevant phone numbers and web addressesIn addition we spoke with her days after her purchase She claims that they wanted to go home and think about their purchaseBut days later, on June 24, 2014, she called to ask about her credit card transactionWe explained to her that we do not process credit card transactions as a final sale until we have spoken to the client and addressed any concerns and answered any questionsShe did not have any questions nor concernsIf she had concerns we would have rescinded her contract and would not have processed her deposit7, She claims that she has read negative reviews which she believesBut the positive reviews she claims are "fake." I simply cannot respond to this assertionIn fact at no point in this conversation does she appear willing to accept any responsibility for her own actions or lack thereofWe will be delighted to assist her in the utilization of our services and in fact called her yesterdayWe left a messageShe knows how to reach us if she wantsIn summary, this complaint is frivolous and based on misinformation or fabricationWe do not intend to issue any refunds at this time [redacted] Associate Managing Member

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was told that the payment would shiped shi express mail and should have had it by last week but have not received it yetHopefully I will actually receive this one as I was already told times before it was mailed out Regards, [redacted] [redacted]