Southern Journeys Travel

Complaint: [redacted]
I am rejecting this response because:
 
Yes, we signed or initialed the places indicating we weren't pressured nor were we promised anything outside of what was in the contract, like many, many other people who also sat through the crazy fast presentation with all kinds of numbers thrown around, all kinds of promises made about how we could go almost anywhere in the world and how fantastic these resorts were going to be. And we also, like many others, had more than one salesperson writing down a bunch of numbers, while they switched different salespeople in and out. After they have convinced you that this is going to be really great and even told you how you how to answer the yes and no questions for expediency, you head is full and you don't go home and immediately read over the contract as you should. But even if you did, you wouldn't know until you use the program that these aren't going to be first class resorts but rather run down shabby condos. So it isn't just The Inverness that we have a problem with, but all the ones to come. And they aren't "almost anywhere in the world." Unless you prefer to vacation in some of the most obscure places in the world! You refer to my photos as "alleged." Well, you may have been able to find a few people to write a favorable review on The Inverness, but the internet is FULL of reviews on all the accommodations arranged by Southern Journeys. And they are not favorable. Southern Journeys even writes their own customer reviews on it's website's blog. There are NO actual customer reviews because are no favorable ones unless you make them up. We have said we are willing to have $500 subtracted from what we've paid to this point for our week at The Inverness. But we want the rest of our money refunded and this crazy contract cancelled. My next letter will be to the Attorney General of Texas.
Regards,
[redacted]

Dear Ms. [redacted],
Roman","serif"; font-size: 12pt;"> 
Thank you for the opportunity to address Ms. [redacted]’s concerns.
 
We have several marketing campaigns, and all complementary items require the client to pay taxes and fees.  Judging from both the content of Ms. [redacted]’s
 
letter and the marketing campaigns we currently have, she was granted more than one item.  We would be happy to honor both her initial appointment
 
complementary items of the Cruise option and the $20.00 refund, as well as, the complementary items she was to receive on September 17th to include an
 
additional $50 Walmart gift card and Android tablet. These items have been placed in the mail as of today.
 
 
The $50,000 Grand Prize drawing is held annually and Ms. [redacted] is entered into this year’s drawing eleven times. A winner will be drawn at the closing of this
 
year and will be notified by the phone numbers provided at the time of signing up.  Ms. [redacted] may view past winners on our website or youtube channel.
 
Ms. [redacted] and Mr. Hodge did purchase a package at the time of their visit.  As Ms. [redacted] described they did pay $100.00 down payment and $150.00
 
registration fee at that time.  Routinely our member Service Department contacts new clients both to welcome them and to ensure their satisfaction.  On the
 
20th of September 2016, Ms. [redacted] did not express her concerns when our member service agent, Andres, spoke with her.  She was provided our contact
 
information via email, over the phone, and in writing at the welcome center.  If Ms. [redacted] became unhappy with her purchase, she did not bring it to our
 
attention.  We are happy to cancel her account and issue a full refund in the amount of $250.00.
 
Please contact me should you like additional information such as phone recordings or written correspondence as we do keep this information on file.
 
 
 
 
Respectfully,
 
 
 
[redacted]
 
Member Service Director
 
[redacted]
 
[redacted]
 
Tell us why here...

Complaint: [redacted]
I am rejecting this response because:
I will be seeking legal advice.
Regards,
[redacted]

September 18, 2015
letter-spacing: 0.05pt;">[redacted] Revdex.com Dispute Resolution 1005 La Posada Drive Austin, TX 78752 RE: [redacted] Enclosures: Contract Dear Ms. [redacted]: Clearly the [redacted]'s are unhappy with their purchase. Accordingly we have cancelled their contract and fully refunded this purchase. However, I want to take issue with their slurs and accusations. The [redacted]'s twice accuse us of being a scam. Ask the thousands of clients who last year (2014) used 4,600 weeks of vacation facilities through our service and who provided printed feedback on their enjoyable experiences (all of which is readily available to review). The [redacted]'s again claim that they were told they could go "anywhere and anytime". They were told no such thing. Paragraph #2 (see attached contract and the red mark) for instance clearly states that we do not offer the Christmas/New Year week. And the [redacted]'s initialed this paragraph. Please also see the questions # 7 and #13 in the Disclosure Acknowledgement. Here we clearly state that this program is not an "anywhere, anytime" program and the [redacted]'s, by their own hand, wrote "yes" that they understood. Question #13 asks if they were promised anything that is not contained in the contract (as they allege) and again by their own hand they wrote "no" they were not. Of course they claim that they were told how to answer the questions. But just above their signature we tell them in bold print all caps "DO NOT SIGN THIS CONTRACT" if anyone from our company told you how to answer. Finally as a matter of long standing we do not use the word "free" and we have that taped conversation sh • uld the [redacted]'s care to insist that we did.

May 20, 2016 Revdex.com Corporate Office ATTN: [redacted] 1005 La Posoda Drive Austin, TX...

78752                                     �...⇄ RE:  [redacted]   Dear Ms. [redacted], Thank you for the opportunity to address Mr. [redacted]’s complaint.  Mr. [redacted] has focused on some of less attractive offers in this dinning card program and neglects to mention all the attractive two dinners for one offers that are available up to $100.  In effect, this dinning card, in the San Antonio area, can be used at numerous locations for a total value of $100. Shipping and Handling charges normally apply to our tablet offer.  As a courtesy, Mr. [redacted] has been mailed an Android tablet today, Friday May 20th. We are currently in the process of arranging accommodations for Mr. [redacted] in South Padre, TX.  In doing so, we have been in contact with him directly in order to assist in that process.  Please contact me should you require additional information. Respectfully, [redacted]

Great customer service! While I chose not to go with this program at this time because of finances. The service I received from the San Antonio location and from the corporate office was superb! I will consider the program in the future.

RE:  ID [redacted]
font-family: "Times New Roman", serif;">  Dear Ms. [redacted],   Thank you for the opportunity to address Mr. [redacted] concerns.   I would like to address them in the order Mr. [redacted] presented. It is a matter of policy that Southern Journeys representatives do not use the term “free” for any promotional items.  There are of course taxes and or shipping and handling cost associated with each promotional item that we use.   I may not attest to any side bar conversations the client and agent may have had.  I can only view the contract and the signatures of Mr. and Mrs. [redacted] both initialed next to item # 15 Binding Nature and Modification that lays out in all caps “Traveler acknowledges that this contract IS NOT SUBJECT TO ANY RIGHT OF RESCISSION AND MAY NOT BE CANCELLED”.  The clients also signed the statement in bold print on page 8 that they should not sign if they had unanswered questions, if anyone affiliated with Southern Journeys told them how to answer the questions on the consumer disclosure or if anything had been promised above and beyond what was written in the contract.   Further, Mr. and Mrs. [redacted] signed this contract on March 31, 2015, over a year and a half ago.  We did not process the client’s down payment until after we spoke with Mr. [redacted] on April 1st who verified during that phone call that he did not have questions or concerns regarding the membership.  We did not process the client’s down payment until April 6th.   Mr. [redacted] provided new payment method for the monthly payment on November 4, 2016 providing permission for us to continue drafting the regular contractual monthly payment.  I would be happy to provide voice recordings upon request. I have included the client’s signed contract for your review.   As to the other gratuitous complaints on Mr. [redacted] list, I can only say that it is clear to me the [redacted] are very unhappy with their purchase (even after telling us in a recorded conversation on April 1, 2015 that they were pleased with their purchase).  Nevertheless, we certainly do not want unhappy clients.  Therefore, we have cancelled the contract.  We will not report to the credit bureau in regards to this account as it pertains to Mr. or Mrs. [redacted]. Should you require additional information, please contact me directly.     Respectfully,       [redacted] Member Service Director [redacted]