Southern Journeys Travel

November 10, *** *** Dispute Resolution Specialist *** ** *** ***
*** ** *** RE: ID *** Dear Ms***, Thank you for the opportunity to address Mr*** complaint. We have attempted to contact Mr*** by phone several times
in the last few days to ensure that we have the complete list of gifts he was to receive It is true that our office was closed on November 7th and we apologize for the appointment with Mr*** not being rescheduled We have sent a refund check in the amount of $along with a complementary vacation certificate and a $Walmart gift card. Mr*** will be responsible for the taxes and fees associated with the vacation certificate We hope that Mr*** will accept these gifts along with our apology for any inconvenience at the mishandling of his appointment with us Respectfully, *** ** *** Member Service Director

RE: ID *** Dear Ms***, Thank you for the opportunity to address Ms.***’s concerns. It is a matter of policy that Southern Journeys representatives do not use the term “free” for any promotional items. There are of course taxes and or shipping and handling cost
associated with each promotional item that we useWe apologize to Ms*** for any use of the term associated with the tablet or day night vacation promotion. We have sent the Android tablet via USPS today and have an agent from Trips Incentives reaching out to verify accommodations in South Padre checking in November 20th. Please contact me should you like additional information. Respectfully, *** ** ***Member Service Director***

Dear Ms*** Our corporate policy has been and remains that any perspective client receives their $deposit upon request. If Ms*** was told otherwise, as she claims, then I apologize. We are sending a check in the amount of $to Ms*** to the address displayed in
the complaint. As to her frivolous allegations that we are a scam, you should know that in and we provided over 10,weeks of vacation accommodations to our clients. We would be happy to provide hundreds of surveys from these clients that would provide a strong counter claim to Ms***Should you require additional information please contact us.Respectfully,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please be aware the contract was hand walked through by their representative, the business should have on file the phone call 6-months ago as well, which was handled extremely rude by their phone customer service representative
Regards,
*** ***

Dear Ms[redacted]
"margin: 0in 0in 0pt;">Our corporate policy has been and remains that any perspective client receives their $deposit upon request. If Ms[redacted] was told otherwise, as she claims, then I apologize. We are sending a check in the amount of $to Ms[redacted] to the address displayed in the complaint.
As to her frivolous allegations that we are a scam, you should know that in and we provided over 10,weeks of vacation accommodations to our clients. We would be happy to provide hundreds of surveys from these clients that would provide a strong counter claim to Ms[redacted]
Should you require additional information please contact usRespectfully,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Before submitting my complaint to Revdex.com I went through every document we were provided during the time we signed the contract when we had to initial each section and no where in the documents we received did it state no pets. I also informed the agent I spoke with we are unable to board our dog bc he doesn't do well in kennels. I appreciate the $179 being refunded due to the error. One thing I would like to ask is can we give the vacation time we did pay for back bc there is no way we could use it and as far as units depending on the size of the dog-our dog is a german Shepard so I don't think that would even be a possibility either. 
Regards,
[redacted]

Revdex.com Corporate OfficeATTN: [redacted]Austin, TX 78752RE: [redacted] Ms. [redacted], Our corporate policy regarding any and all marketing phrasing states that our representatives are not to use the term "free."  We apologize to Mr. [redacted] if that term was used and intend to look into...

this matter. Today we have sent Mr. [redacted] gift cards with a $100 value and our representative will call Mr. [redacted] personally in order to facilitate his Padre Island getaway. Shall you receive any additional information, please contact us. Sincerely,  [redacted]

Dear Ms. [redacted], Thank you for the opportunity to address Ms. [redacted]’s concerns. We have several marketing campaigns, and all complementary items require the client to pay taxes and fees.  Judging from both the content of Ms. [redacted]’s  letter and the marketing campaigns we currently...

have, she was granted more than one item.  We would be happy to honor both her initial appointment  complementary items of the Cruise option and the $20.00 refund, as well as, the complementary items she was to receive on September 17th to include an  additional $50 Walmart gift card and Android tablet. These items have been placed in the mail as of today.  The $50,000 Grand Prize drawing is held annually and Ms. [redacted] is entered into this year’s drawing eleven times. A winner will be drawn at the closing of this  year and will be notified by the phone numbers provided at the time of signing up.  Ms. [redacted] may view past winners on our website or youtube channel.  Ms. [redacted] and Mr. Hodge did purchase a package at the time of their visit.  As Ms. [redacted] described they did pay $100.00 down payment and $150.00  registration fee at that time.  Routinely our member Service Department contacts new clients both to welcome them and to ensure their satisfaction.  On the  20th of September 2016, Ms. [redacted] did not express her concerns when our member service agent, Andres, spoke with her.  She was provided our contact  information via email, over the phone, and in writing at the welcome center.  If Ms. [redacted] became unhappy with her purchase, she did not bring it to our  attention.  We are happy to cancel her account and issue a full refund in the amount of $250.00. Please contact me should you like additional information such as phone recordings or written correspondence as we do keep this information on file.    Respectfully,   [redacted] Member Service Director [redacted] [redacted]  Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was told that the payment would shiped shi express mail and should have had it by last week but have not received it yet. Hopefully I will actually receive this one as I was already told 3 times before it was mailed out.
Regards,
[redacted]

RE:  ID [redacted]   Dear Ms. [redacted],   Thank you for the opportunity to address Mr. [redacted] concerns.   I would like to address them in the order Mr. [redacted] presented. It is a matter of policy that Southern Journeys representatives do not use the term “free” for any...

promotional items.  There are of course taxes and or shipping and handling cost associated with each promotional item that we use.   I may not attest to any side bar conversations the client and agent may have had.  I can only view the contract and the signatures of Mr. and Mrs. [redacted] both initialed next to item # 15 Binding Nature and Modification that lays out in all caps “Traveler acknowledges that this contract IS NOT SUBJECT TO ANY RIGHT OF RESCISSION AND MAY NOT BE CANCELLED”.  The clients also signed the statement in bold print on page 8 that they should not sign if they had unanswered questions, if anyone affiliated with Southern Journeys told them how to answer the questions on the consumer disclosure or if anything had been promised above and beyond what was written in the contract.   Further, Mr. and Mrs. [redacted] signed this contract on March 31, 2015, over a year and a half ago.  We did not process the client’s down payment until after we spoke with Mr. [redacted] on April 1st who verified during that phone call that he did not have questions or concerns regarding the membership.  We did not process the client’s down payment until April 6th.   Mr. [redacted] provided new payment method for the monthly payment on November 4, 2016 providing permission for us to continue drafting the regular contractual monthly payment.  I would be happy to provide voice recordings upon request. I have included the client’s signed contract for your review.   As to the other gratuitous complaints on Mr. [redacted] list, I can only say that it is clear to me the [redacted] are very unhappy with their purchase (even after telling us in a recorded conversation on April 1, 2015 that they were pleased with their purchase).  Nevertheless, we certainly do not want unhappy clients.  Therefore, we have cancelled the contract.  We will not report to the credit bureau in regards to this account as it pertains to Mr. or Mrs. [redacted]. Should you require additional information, please contact me directly.     Respectfully,       [redacted] Member Service Director [redacted]

Thank you for the opportunity to address Mr. [redacted]’s request once more. Southern Journeys is not responsible for buyer’s remorse. The key point is that, despite their latest comments to the contrary, they initialed the Disclosure statement.  Additionally, they had no questions or concerns when we called to further authorize their purchase.  This is clearly Buyer’s Remorse.  In the last twelve months alone, Southern Journeys has placed over 24,100 people on vacation.  Mr. [redacted] and Ms. [redacted] have Ten weeks of vacation to utilize.  I would be happy to personally assist them in using these vacations.  There will be no refunds issued on this client’s purchase.  Respectfully,

December
9, 2015[redacted]Revdex.com/
Corporate Office1005
La Posada DriveAustin,
TX 78752RE:  [redacted]Dear
Ms. [redacted],Thank
you for the opportunity to address Mr. [redacted]’s complaint.Mr.
[redacted] claims he was told he could vacation at “almost any five star resort”. Southern
Journeys, as a...

matter of corporate policy, does not use a “star” rating
system.  We clearly disclose this policy
in our contract. Please see the enclosed Consumer Disclosure Acknowledgement.   Question #12 ask, “Do you understand that
Southern Journeys makes no warranties as to the quality rating of any
accommodations?”.  Mr. [redacted] wrote in
his own hand “yes” he did understand. Also
note written above Mr. [redacted]’s signature at the bottom of the Consumer
Disclosure Acknowledgement, in bold print and all caps, we state: “DO NOT SIGN THIS
CONTRACT  IF: …(c) You have been promised
anything above and beyond what is written in this acknowledgement or your Contract.”.At
no time during Mr. [redacted]’s stay at South Padre or at any time thereafter had
he expressed any concerns to our customer service department or the property
manager on site.  I am also enclosing for
your review several surveys sent to us from our clients who have stayed at the
Inverness on South Padre.  You will note
that the general response to the Inverness has been and continues to be very
positive.Based
on the content and nature of this complaint we do not believe a refund is warranted.  However, as a matter of client good will, we
will refund the vacation fees for his South Padre trip in the amount of
$228.00.  Please
have Mr. [redacted] contact me at my toll free number:1-855-365-5997 if he would
like to accept this offer. Respectfully,[redacted]Member
Service Director

September 18, 2015 [redacted] Revdex.com Dispute Resolution 1005 La Posada Drive Austin, TX 78752 RE: [redacted] Enclosures: Contract Dear Ms. [redacted]: Clearly the [redacted]'s are unhappy with their purchase. Accordingly we have cancelled their contract and fully refunded this purchase. However, I...

want to take issue with their slurs and accusations. The [redacted]'s twice accuse us of being a scam. Ask the thousands of clients who last year (2014) used 4,600 weeks of vacation facilities through our service and who provided printed feedback on their enjoyable experiences (all of which is readily available to review). The [redacted]'s again claim that they were told they could go "anywhere and anytime". They were told no such thing. Paragraph #2 (see attached contract and the red mark) for instance clearly states that we do not offer the Christmas/New Year week. And the [redacted]'s initialed this paragraph. Please also see the questions # 7 and #13 in the Disclosure Acknowledgement. Here we clearly state that this program is not an "anywhere, anytime" program and the [redacted]'s, by their own hand, wrote "yes" that they understood. Question #13 asks if they were promised anything that is not contained in the contract (as they allege) and again by their own hand they wrote "no" they were not. Of course they claim that they were told how to answer the questions. But just above their signature we tell them in bold print all caps "DO NOT SIGN THIS CONTRACT" if anyone from our company told you how to answer. Finally as a matter of long standing we do not use the word "free" and we have that taped conversation sh • uld the [redacted]'s care to insist that we did.

Complaint: [redacted]
I am rejecting this response because: Yes, we signed or initialed the places indicating we weren't pressured nor were we promised anything outside of what was in the contract, like many, many other people who also sat through the crazy fast presentation with all kinds of numbers thrown around, all kinds of promises made about how we could go almost anywhere in the world and how fantastic these resorts were going to be. And we also, like many others, had more than one salesperson writing down a bunch of numbers, while they switched different salespeople in and out. After they have convinced you that this is going to be really great and even told you how you how to answer the yes and no questions for expediency, you head is full and you don't go home and immediately read over the contract as you should. But even if you did, you wouldn't know until you use the program that these aren't going to be first class resorts but rather run down shabby condos. So it isn't just The Inverness that we have a problem with, but all the ones to come. And they aren't "almost anywhere in the world." Unless you prefer to vacation in some of the most obscure places in the world! You refer to my photos as "alleged." Well, you may have been able to find a few people to write a favorable review on The Inverness, but the internet is FULL of reviews on all the accommodations arranged by Southern Journeys. And they are not favorable. Southern Journeys even writes their own customer reviews on it's website's blog. There are NO actual customer reviews because are no favorable ones unless you make them up. We have said we are willing to have $500 subtracted from what we've paid to this point for our week at The Inverness. But we want the rest of our money refunded and this crazy contract cancelled. My next letter will be to the Attorney General of Texas.
Regards,
[redacted]

January 15, 2018   [redacted] 1805 Rutherford Lane Ste 100 Austin, TX 78754 RE:  ID [redacted]   Dear Ms. [redacted],   Thank you for the opportunity to address Mr. [redacted]s complaints.   I would like to address Mr. [redacted]s...

complaints in the order received by starting with his claim of high-pressure sales tactics.  Mr. [redacted] fails to mention that he spoke to New Member Services on September 20, 2017 to verify his information.  We offered Mr. [redacted] the opportunity to ask any questions or address any concerns. Mr. [redacted] had no questions or concerns.  In addition, we did not process his payment until September 26th.      All of our promotional items are complimentary in which clients are to pay taxes and fees.  Mr. [redacted] did register his certificate and currently has three options selected for a trip to Las Vegas.  Those prospective dates are February 28th, April 4th, May 9th of 2018.  Further, Southern Journeys of Texas is in no way associated with the company Mr. [redacted] mentions in his complaint.  The correlation Mr. [redacted] attempts to make is an uninformed stretch at best and it is clear that he is reaching in hopes of achieving his goal of a refund.   With over 70,000 options in our inventory, many of them rated four and five star by our members who are using them, Mr. [redacted]s statement that they are sub-par is merely an opinion.  The locations presented at our sales presentation are real photographs taken by real members.  We have numerous client statements as to the quality of our units available upon request.  We have put over 16,000 people on vacation in the last 12 months alone.   Pertaining to Mr. [redacted]s request for cancellation, cancellations are awarded on a case-by-case basis.  Extenuating circumstances are taken into account.  With that being said, Mr. [redacted] was explained that his contract must be fulfilled before cancellation may occur if there are no documentable extenuating circumstances during his initial conversation with a representative on January 3rd.   Mr. [redacted] placed his request for cancellation and refund on the evening of January 3rd.  He was called back by myself on the evening of January 8th.  During that conversation, Mr. [redacted] stated that he had experienced a job loss and that was his reason for requesting cancellation and a refund.  I explained that he must submit his request in writing, which he did on January 10th and it is attached for your review.  I have also attached his employment separation form and Mr. [redacted]s and Mrs. [redacted]’s signed letter of release for cancellation and a partial refund.   Should you require additional information them please contact us.       Respectfully,       [redacted] Member Service Director

Complaint: [redacted]I am rejecting this response because:I have the paperwork that was given to me and on the back of the paperwork it says I need to pay additional taxes on a trip.  I signed up for this vacation because it sounded like a good deal.  Then when I received the paperwork for the trip I knew that if they would lie about something this small.  I don't want to do business with them.  I don't want to have any contact with this company anymore and I told the representative I would like to cancel my so called membership because I don't believe in anything they have to say and not to contact me anymore.  I received at least 30 calls were made to me by this company and I told them not to harrass me anymore and since has stopped.  I want all money that was paid to the company and not have anymore contact with them.
Regards,[redacted]

Ms. [redacted],In his counter response,  Mr. [redacted] now claims he was rushed and pressured into signing a
contract and that there  where verbal
statements to the effect we offer 5 star facilities. Once again I point you to
the Consumer Disclosure Acknowledgement.   Mr. [redacted] cannot claim when he wrote “yes” he
understood that we do not offer a rating system on our facilities and now say
that we did.  I would point to question #16  in the Consumer Disclosure Acknowledgement
again by his own hand said “no” that his decision was not based on any high
pressure sales tactics.  And as I stated
in my earlier response, we state in bold print and all caps “Do not sign this
contract if you have been offered anything that is not in writing”.  I am at a loss as to how to respond any
further to Mr. [redacted]’s claim. As to the pictures, unfortunately Mr. [redacted] did not call
us during his week at South Padre, which means that we did not have the
opportunity to inspect the condo.  In
fact, he complained to no one. So again I cannot respond to a set of
photographs allegedly taken 2 weeks ago.Our offer is still on the table, We will be glad to refund
the fees for his South Padre accommodations.  He may call me at: 1.855.365.5997 if this is acceptable.Amanda Wainwright

Dear Ms. [redacted],     The client was sent the gifts that he was promised on Friday, May 6th.  They should be arriving Shortly via USPS.  Please let us know should you require additional information. Respectfully,[redacted]

May 10, 2016[redacted]1005 La Posoda DriveAustin, TX...

78752                                     �...⇄ RE:  [redacted]Dear Ms. [redacted],Thank you for the opportunity to address Mr. [redacted]’s complaint.  I should like to address the issues in the order in which they were raised.As a matter of company policy we refrain from using the term “Free”.  Further, our calls are monitored to assure employee adherence.  There are of course taxes and or shipping and handling cost associated with each promotional item that we use.  We will send a $20 gift card today that may be used for gas or items at Walmart.Currently we offer over 82,000 vacation options and many of these options are “value season” options.  Peak season times are comparative to industry standards.  Full disclosure of Peak and Value seasons were provided at the time of Mr. and Mrs. [redacted]’s signing of their contract on page 25 of the membership guide and is attached for your review.Mr. [redacted] stated in his own hand (copy attached) that in the next five years he would like to visit Wisconsin, Las Vegas, Orlando and Pennsylvania.  We currently have approximately 866 value weeks available for Mr. [redacted] to choose from in the next eight months for Wisconsin, 141 for Las Vegas, 1,980 for Orlando and 730 for Pennsylvania.  In addition, over 10,000 vacation facilities have been provided to our clients in the last 24 months, two thirds of those have been value season or discounted weeks. So his claim that “We were looking during value times for the locations that we desired and there wasn't anything available“ is preposterous.I hardly think Mr. and Mrs. [redacted] made a rushed decision to purchase a $5,150 vacation membership as they were being “rushed” out of the office. And even so, we spoke to Mr. [redacted] on May 5th, a day after their purchase, to answer any concerns or address any questions. Mr. [redacted] at that time said he was very happy with his purchase.  He never expressed anxiety or any of the other emotions he now describes in this complaint.At no time during this conversation did Mr. [redacted] express a desire to cancel or to receive a refund.  Clearly Mr. [redacted], for whatever reason, is unhappy.  We will be delighted to cancel his contract (see cancellation letter) and refund his payment of $5,150.00.Please contact me should you require additional information.Respectfully,[redacted]

Tell us why here...February [redacted]RE:  ID [redacted]  Thank you for the opportunity to address Ms. [redacted]’s concerns.             I spoke with Ms. [redacted] on February 13, 2018 via our Facebook messenger and confirmed her...

mailing address in which to send her $20.00 refund.  The refund was mailed promptly on February 14th.  We do apologize that Ms. [redacted] had to wait on the refund longer than expected.   Respectfully,   [redacted]Member Service [redacted]